Shields Facilities Maintenance LLC

Lead strategic sourcing and manage procurement processes to optimize cost, quality, and compliance. | Requires expertise in procurement best practices, contract management, negotiation skills, and proficiency with procurement tools. | About the Role Shields Facilities Management (SFM) is seeking a strategic, detail‑driven, and results‑oriented Procurement Manager to lead sourcing initiatives, strengthen supplier partnerships, and drive department‑wide KPIs. This role is ideal for a self‑starter who thrives in a fast‑paced environment, collaborates effectively across teams, and consistently delivers high‑quality outcomes. You will play a critical part in optimizing cost, quality, compliance, and operational readiness — ensuring SFM maintains a competitive edge while supporting essential services across multiple states. Key Responsibilities · Procurement Execution — Manage all steps and transactions required to execute the procurement process from requisition through delivery, ensuring full compliance with SFM policies. · Strategic Sourcing — Lead and implement sourcing strategies that improve cost, quality, and supplier performance. · Supplier Negotiations — Plan, support, and conduct effective negotiations to secure optimal terms for SFM. · Supplier Performance Management — Partner with suppliers to ensure compliance with requirements, quality standards, delivery expectations, and continuous improvement initiatives. · KPI Ownership — Drive procurement KPIs including cost savings, cycle time reduction, supplier performance metrics, and operational readiness. Collaborate with internal teams to achieve department‑wide KPI targets. · Data & Reporting — Analyze procurement data, develop insights, and support reporting needs for leadership and risk management. · Market Research — Identify potential suppliers, assess capabilities, and evaluate performance to strengthen SFM’s vendor network. · Cross‑Functional Collaboration — Work closely with Operations, Finance, and field teams to forecast demand and ensure procurement alignment with business goals. · Urgent & Off‑Hours Support — Provide support for urgent procurement needs outside standard business hours as operational demands require. · Snow Season On‑Call — Serve as a designated member of SFM’s snow‑season on‑call team, coordinating suppliers, materials, and emergency needs to ensure uninterrupted service. · Team Support — Maintain a positive attitude, assist in training new team members, and support other divisions when needed. Qualifications · Procurement Expertise — Strong understanding of procurement best practices, contract management, and strategic sourcing. · Negotiation Skills — Proven ability to influence stakeholders and secure favorable outcomes. · Analytical Strength — Excellent analytical and decision-making skills with exceptional attention to detail. · Communication Excellence — Effective oral and written communication, active listening, and the ability to turn challenges into actionable requests. · Self-Starter Mindset — Demonstrated ability to work independently while contributing to team goals and department KPIs. · Technical Proficiency — Experience with procurement tools such as Smartsheet, Vendor Scout, Utilize Core, MyWork, and MS Office. · Continuous Improvement — Proactive problem-solving abilities and a commitment to improving processes, supplier performance, and operational outcomes. · Team Collaboration — Ability to build strong relationships across all levels of the organization. Why Join SFM? · Opportunity to shape procurement strategy across multi‑state operations · High‑impact role supporting essential services and emergency readiness · Collaborative, supportive team environment · Strong focus on innovation, continuous improvement, and operational excellence

Manage client accounts, coordinate with service teams, identify growth opportunities, prepare proposals, resolve issues, track performance, collaborate with sales, and stay informed on industry trends. | Minimum 3 years account management experience, strong communication skills, proficiency in CRM and Microsoft Office, problem-solving abilities. | Job Title: Account Manager Company Overview: Shields Facilities Maintenance LLC (SFM) is a leading provider of comprehensive facility maintenance solutions, dedicated to delivering exceptional service and innovative maintenance strategies. With a strong commitment to employee growth and customer satisfaction, SFM fosters a collaborative and supportive work environment. Role Overview: As an Account Manager at SFM, you will play a pivotal role in managing client relationships and ensuring the seamless delivery of facility maintenance services. Your focus will be on driving customer satisfaction, identifying growth opportunities, and coordinating with internal teams to meet client needs. What You'll Do: - You will manage and nurture client accounts to build long-term relationships and ensure customer satisfaction. - You will coordinate with operations and service teams to deliver timely and effective maintenance solutions. - You will identify opportunities for account growth and upsell additional services. - You will prepare and present proposals, contracts, and reports to clients. - You will resolve client issues promptly and professionally to maintain trust and loyalty. - You will track account performance metrics and provide regular updates to management. - You will collaborate with sales and marketing teams to align strategies and support business development. - You will stay informed about industry trends and competitor activities to provide strategic insights. What You Bring: - Minimum of 3 years of experience in account management, preferably within the facility maintenance or related service industry. - Strong communication and interpersonal skills to effectively manage client relationships. - Proven ability to manage multiple accounts and projects simultaneously. - Proficiency in CRM software and Microsoft Office Suite. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience with contract negotiation and service level agreements (SLAs). - Knowledge of facility maintenance operations and industry standards. - Background in sales or business development. - Certification in facility management or related fields. What We Offer: - We offer a competitive salary with performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive, employee-focused work culture. - We offer paid time off and flexible scheduling options. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@shieldsfm.com. We look forward to learning how you can contribute to our team at Shields Facilities Maintenance LLC.

Manage client accounts, coordinate service delivery, identify client needs, monitor contract compliance, prepare reports, collaborate with teams, handle inquiries, and support continuous improvement. | Minimum 3 years experience in account management or client services, strong communication and organizational skills, proficiency in CRM and Microsoft Office. | Job Title: Account Manager Company Overview: Shields Facilities Maintenance LLC (SFM) is a leading provider of comprehensive facility maintenance solutions, dedicated to delivering exceptional service and innovative maintenance strategies. With a strong commitment to employee growth and customer satisfaction, SFM fosters a collaborative and supportive work environment. Role Overview: As an Account Manager at SFM, you will play a pivotal role in managing client relationships and ensuring the successful delivery of facility maintenance services. This position is designed for a motivated professional eager to contribute to business growth and client retention. What You'll Do: - You will manage and nurture client accounts to build long-term relationships. - You will coordinate with internal teams to ensure timely and quality service delivery. - You will identify client needs and propose tailored maintenance solutions. - You will monitor contract compliance and address any service issues promptly. - You will prepare and present regular reports on account status and performance. - You will collaborate with sales and operations teams to support business development. - You will handle client inquiries and resolve concerns with professionalism. - You will contribute to continuous improvement initiatives within the account management process. What You Bring: - Minimum of 3 years of experience in account management or client services, preferably in facility maintenance or related industries. - Strong communication and interpersonal skills to effectively engage with clients and internal teams. - Proven ability to manage multiple accounts and prioritize tasks efficiently. - Proficiency in CRM software and Microsoft Office Suite. - Problem-solving mindset with attention to detail and organizational skills. Bonus Points If You Have: - Experience in the facility maintenance industry or a related technical background. - Knowledge of contract management and service level agreements (SLAs). - Sales experience or a track record of supporting business growth. - Certification in facility management or related professional development courses. What We Offer: - We offer a competitive salary with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and employee-focused work culture. - We offer paid time off and flexible scheduling options. Ready to Apply? To join our dynamic team at Shields Facilities Maintenance LLC, please submit your resume and cover letter to careers@shieldsfm.com. We look forward to learning how you can contribute to our continued success.