Shields Facilities Maintenance LLC

Compensation

Full Description

Job Title: Account Manager Company Overview: Shields Facilities Maintenance LLC (SFM) is a leading provider of comprehensive facility maintenance solutions, dedicated to delivering exceptional service and innovative maintenance strategies. With a strong commitment to employee growth and customer satisfaction, SFM fosters a collaborative and supportive work environment. Role Overview: As an Account Manager at SFM, you will play a pivotal role in managing client relationships and ensuring the successful delivery of facility maintenance services. This position is designed for a motivated professional eager to contribute to business growth and client retention. What You'll Do: - You will manage and nurture client accounts to build long-term relationships. - You will coordinate with internal teams to ensure timely and quality service delivery. - You will identify client needs and propose tailored maintenance solutions. - You will monitor contract compliance and address any service issues promptly. - You will prepare and present regular reports on account status and performance. - You will collaborate with sales and operations teams to support business development. - You will handle client inquiries and resolve concerns with professionalism. - You will contribute to continuous improvement initiatives within the account management process. What You Bring: - Minimum of 3 years of experience in account management or client services, preferably in facility maintenance or related industries. - Strong communication and interpersonal skills to effectively engage with clients and internal teams. - Proven ability to manage multiple accounts and prioritize tasks efficiently. - Proficiency in CRM software and Microsoft Office Suite. - Problem-solving mindset with attention to detail and organizational skills. Bonus Points If You Have: - Experience in the facility maintenance industry or a related technical background. - Knowledge of contract management and service level agreements (SLAs). - Sales experience or a track record of supporting business growth. - Certification in facility management or related professional development courses. What We Offer: - We offer a competitive salary with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and employee-focused work culture. - We offer paid time off and flexible scheduling options. Ready to Apply? To join our dynamic team at Shields Facilities Maintenance LLC, please submit your resume and cover letter to careers@shieldsfm.com. We look forward to learning how you can contribute to our continued success.