Service Corporation International

Generate sales revenue by presenting cemetery and pre-need arrangement services, prospecting leads, building relationships with families, and collaborating with team members. | High school diploma required, sales experience preferred, licenses for funeral directing and life insurance where required, valid driver’s license, ability to work evenings/weekends, and CRM experience a plus. | Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence. JOB RESPONSIBILITIES Revenue Generation • Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close. • Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options. Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales. Promotes the SCI Brand and service excellence. • Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract. Addresses final questions. Prospecting • Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships. Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars. Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends • Obtains referrals from families served through after care visits (ACV). • Schedules sales appointments. Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments. Build Relationships with Families • Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern • Supports families in time of grief with acts of kindness; attends services and/or receptions. • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future Teamwork • Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes • Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education • High school diploma or equivalent required • college coursework preferred License • Funeral Directors License where required by state law • Life Insurance license where required by state law; company will support obtaining licensing • Current state/province issued driver’s license with an acceptable driving record Experience • Sales experience preferred • Industry experience a plus • Previous Customer Relationship Management (CRM) systems experience a plus Skills and Abilities • Computer and technology skills • Goal oriented self-starter • Public speaking ability; comfortable presenting to small groups • Ability to work well in a team, as well as independently • Ability to work a significant number of evenings and weekends • Bilingual is a plus Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer. Postal Code: 33135 Category (Portal Searching): Sales Job Location: US-FL - Miami

Prepare and process death certificates, permits, veteran paperwork, coordinate memorial orders, handle payments and contracts, assist with obituaries and customer inquiries, and maintain professional relationships. | High school diploma or equivalent, 1-2 years clerical or customer service experience, knowledge of office equipment, strong communication and organizational skills, and ability to maintain confidentiality. | Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Job Responsibilities • Prepares death certificates, prayer cards and related documents • Completes required permits and or certificates • Prepares and processes Veteran’s Paperwork • Prepares marker monument placement paperwork • Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules • Prepares and distributes daily schedules, reports, and documents • Receives and processes payments and contracts • Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers • Orders office supplies • Oversees the processing of installation orders to grounds and maintenance departments • Processes accounts payable transactions • Assists with the preparation of obituaries • Assists Location Management, Sales, Family Service Counselors and payroll as needed • Acts as backup to Receptionist • Greets family members and friends • Communicates client family’s needs promptly and accurately to the appropriate staff member • Conveys a sense of concern and empathy with client family members at all times • Responds to customer inquiries via telephone, internet and in person • Maintains professional and cooperative relationships with county clerk, medical examiner and physicians Minimum Requirements Education • High School or equivalent Experience • 1 - 2 years of experience in an office clerical or customer service capacity required • Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience • MS Office Suite experience preferred • Basic mathematics skills required • Good verbal and written communication skills • Strong organizational skills and detail oriented • High level of compassion and integrity • Ability to maintain confidentiality #SCI Compensation Salary: $16.85/hr.- $20.63/hr. Benefits Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 92121 Category (Portal Searching): Administration and Clerical Job Location: US-CA - San Diego