Serv Recruitment Agency

Manage full employee lifecycle including recruiting, onboarding, performance, compensation, and culture development. | Requires 5+ years HR and recruiting experience, strong organizational skills, and experience in fast-growth environments. | Serv, a global executive recruitment partner, is hiring on behalf of Paid Ads Academy for a HR & Recruiting Manager. Paid Ads Academy is the go-to advertising training partner for entrepreneurs and their teams. Their mission is to empower business owners and their teams to BECOME FINDABLE™ by mastering paid ads in-house. The company has more than quadrupled revenue over the last two years and is on track for a $12M+ year. As they continue to scale, they are seeking a strategic people leader who can build the systems, talent, and culture needed for the next stage of growth. To learn more visit: https://www.paidadscoaching.com/ Position Overview We are hiring a HR & Recruiting Manager to own the full employee lifecycle, from recruiting and onboarding through performance management, compensation, benefits, and career development. This is a strategic and hands-on role where success depends on building high-performing teams, creating scalable people systems, and ensuring employees are supported to thrive in a fast-paced environment. Position Responsibilities You will lead HR and recruiting operations while helping shape the culture and infrastructure of a rapidly growing business. Responsibilities include: • Partner with leadership to define hiring needs and role requirements • Build and manage a high-quality multi-step interview process • Source, screen, interview, and evaluate candidates across all open roles • Manage candidate communication and interview scheduling efficiently • Own onboarding to create a strong new hire experience • Maintain employee documentation, records, and handbook updates • Design and manage the company performance review process • Support leadership with performance improvement plans and employee development • Partner on compensation planning, raises, and promotions • Administer benefits, PTO policies, and employee support requests • Manage employee growth plans and training initiatives • Coordinate gifting, recognition, and internal culture programs • Ensure HR practices remain compliant and aligned with company values Qualifications • 5+ years of experience in HR, People Operations, and Recruiting • Experience managing full-cycle recruiting and onboarding • Experience in startup, fast-growth, or entrepreneurial environments preferred • Experience hiring executive or C-level talent preferred • Strong understanding of HR best practices, benefits, and employee documentation • Experience using AI tools to improve recruiting or HR workflows preferred • Strong organizational and process-building skills • Excellent communication and stakeholder management ability • High discretion with sensitive employee matters • Proactive, solutions-oriented mindset with strong follow-through About You You are a high-accountability people leader who combines empathy with execution. You know how to create structure, maintain high standards, and build trust across a team. You are energized by helping businesses grow through better hiring, stronger systems, and exceptional employee experiences. The perfect fit for our team is… • A builder who enjoys creating systems from scratch and improving processes • Comfortable balancing strategy with day-to-day execution • Highly organized and responsive in a fast-paced environment • Strong communicator with emotional intelligence and professionalism • Someone who values accountability, ownership, and continuous growth • Passionate about culture and helping high performers succeed Compensation Base Salary: $85,000 to $100,000 Benefits • Unlimited PTO after 6 months plus company holidays • 401(k) with employer match after 6 months • Profit-sharing retirement contributions based on tenure and plan factors • $2,000 first-year wardrobe stipend • Home office stipend • Annual fully paid team incentive trip • Monthly wellness center access for Georgia-based employees Location Remote (USA) Schedule Monday through Friday 9:00 AM to 5:00 PM EST

Manage full employee lifecycle including recruiting, onboarding, performance management, and culture building. | Requires 5+ years HR and recruiting experience, startup environment familiarity, and strong organizational and communication skills. | Serv, a global executive recruitment partner, is hiring on behalf of Paid Ads Academy for a HR & Recruiting Manager. Paid Ads Academy is the go-to advertising training partner for entrepreneurs and their teams. Their mission is to empower business owners and their teams to BECOME FINDABLE™ by mastering paid ads in-house. The company has more than quadrupled revenue over the last two years and is on track for a $12M+ year. As they continue to scale, they are seeking a strategic people leader who can build the systems, talent, and culture needed for the next stage of growth. To learn more visit: https://www.paidadscoaching.com/ Position Overview We are hiring a HR & Recruiting Manager to own the full employee lifecycle, from recruiting and onboarding through performance management, compensation, benefits, and career development. This is a strategic and hands-on role where success depends on building high-performing teams, creating scalable people systems, and ensuring employees are supported to thrive in a fast-paced environment. Position Responsibilities You will lead HR and recruiting operations while helping shape the culture and infrastructure of a rapidly growing business. Responsibilities include: • Partner with leadership to define hiring needs and role requirements • Build and manage a high-quality multi-step interview process • Source, screen, interview, and evaluate candidates across all open roles • Manage candidate communication and interview scheduling efficiently • Own onboarding to create a strong new hire experience • Maintain employee documentation, records, and handbook updates • Design and manage the company performance review process • Support leadership with performance improvement plans and employee development • Partner on compensation planning, raises, and promotions • Administer benefits, PTO policies, and employee support requests • Manage employee growth plans and training initiatives • Coordinate gifting, recognition, and internal culture programs • Ensure HR practices remain compliant and aligned with company values Qualifications • 5+ years of experience in HR, People Operations, and Recruiting • Experience managing full-cycle recruiting and onboarding • Experience in startup, fast-growth, or entrepreneurial environments preferred • Experience hiring executive or C-level talent preferred • Strong understanding of HR best practices, benefits, and employee documentation • Experience using AI tools to improve recruiting or HR workflows preferred • Strong organizational and process-building skills • Excellent communication and stakeholder management ability • High discretion with sensitive employee matters • Proactive, solutions-oriented mindset with strong follow-through About You You are a high-accountability people leader who combines empathy with execution. You know how to create structure, maintain high standards, and build trust across a team. You are energized by helping businesses grow through better hiring, stronger systems, and exceptional employee experiences. The perfect fit for our team is… • A builder who enjoys creating systems from scratch and improving processes • Comfortable balancing strategy with day-to-day execution • Highly organized and responsive in a fast-paced environment • Strong communicator with emotional intelligence and professionalism • Someone who values accountability, ownership, and continuous growth • Passionate about culture and helping high performers succeed Compensation Base Salary: $85,000 to $100,000 Benefits • Unlimited PTO after 6 months plus company holidays • 401(k) with employer match after 6 months • Profit-sharing retirement contributions based on tenure and plan factors • $2,000 first-year wardrobe stipend • Home office stipend • Annual fully paid team incentive trip • Monthly wellness center access for Georgia-based employees Location Remote (USA) Schedule Monday through Friday 9:00 AM to 5:00 PM EST

Own the post-sale customer lifecycle focusing on reducing time-to-value and improving retention. | 5+ years in customer success at B2B SaaS startups with strong analytical and operational skills. | Join the Team Serv, a global executive recruitment partner, is hiring on behalf of Mercator.ai for a Customer Success Lead. Mercator.ai is redefining how general contractors discover and win new business by bringing predictive, AI-driven data into an industry that has traditionally relied on reactive approaches. By tracking every step of a project’s lifecycle, from land acquisition through permitting, Mercator delivers unmatched, real-time visibility into upcoming opportunities before they surface elsewhere. To learn more visit: https://www.mercator.ai/ Position Overview We are hiring a Customer Success Lead to own the entire post-sale customer lifecycle, from onboarding through renewal and expansion. The immediate priority is to reduce time-to-value, improve retention, and build scalable systems that support long-term growth. Position Responsibilities You will transform customer success from a relationship-driven function into a scalable, process-driven system. Responsibilities include: Design and implement a structured onboarding process Reduce time-to-first-value for new customers Build customer health scoring systems and tracking Own renewals and reduce churn through proactive engagement Identify expansion opportunities within existing accounts Create and document scalable CS playbooks Build feedback loops between customers and product teams Qualifications 5+ years of experience in customer success in B2B SaaS Proven experience building CS processes and systems Experience working in a high-growth startup environment Experience managing onboarding, retention, and expansion Strong analytical and operational mindset Comfortable working directly with customers in high-trust environments About You You are both a builder and a relationship owner. You understand that strong systems drive strong customer outcomes. The perfect fit for our team is… A systems-first thinker who solves churn at the root Comfortable balancing data analysis with customer interaction Highly organized and process-driven Direct and confident communicator Proactive and accountable Thrives in environments with minimal structure Compensation: $140,000 – $160,000 base + equity Location: Dallas, Texas

Oversee all employee and labor relations programs, ensure compliance with labor laws and collective bargaining agreements, manage HR team, and collaborate with senior management on organizational development. | 10+ years progressive HR experience with 5+ years leadership, 3+ years union labor relations experience, knowledge of labor laws, strong interpersonal and managerial skills, and preferably SHRM certification. | Powell’s Books, Inc. is growing and looking for a Senior Director of Human Resources to help take their team to the next level! The Senior Director of Human Resources is responsible for overseeing and directing all employee and labor relations programs and functions in keeping with the Company’s mission and values. The role is responsible for developing and implementing Powell’s human resource strategies, policies, and programs to ensure compliance with all labor laws and the collective bargaining agreement. The position supervises the Corporate Human Resource Manager, Benefits Administrator, and the Learning and Development Department. Reports to the CEO. ESSENTIAL FUNCTIONS: • Acts as a primary contact for all labor relations issues. • Ensures company compliance with the collective bargaining agreement. • Acts as a liaison between the Union and outside legal counsel. • Assists outside legal counsel in grievance processing and contract application. • Recommends and oversees program goals and objectives in all areas of employee relations. • Oversees and performs investigations into issues such as employee complaints, policy violations, disciplinary actions, and employee and applicant appeals and grievances. Provides guidance and recommendations for problem resolution to department managers and individuals. • Collaborates with senior management to foster and maintain a work environment in keeping with the company’s mission and values. • Collaborates with executive officers, directors and managers to identify organizational development needs and oversee initiatives to address those needs. • Oversees the design, implementation, and administration of the company’s benefits and compensation programs to ensure compliance and consistency. • Ensures company compliance with all labor laws, regulations, and reporting requirements, including EEO, ADA, FMLA, and OSHA. • Maintains up-to-date knowledge of labor laws and regulations, as well as industry trends and best practices in human resources, recommending and implementing changes when appropriate. • Provides senior management with regular updates on employee and labor relations. • Develops and oversees the human resources budget. • Has a general understanding of how to operate within the company HRIS and office software to meet department needs. • Oversees the maintenance of accurate and confidential employee records, ensuring compliance with privacy regulations and data protection laws. QUALIFICATIONS: • Bachelor’s degree in business, HR or related field, or equivalent combination of education, experience, and training. • A minimum of 10+ years of progressive HR experience with at least 5 years in a leadership role. • A minimum of 3 years of labor relations experience in a union environment. • Thorough knowledge of labor relations practices and legal requirements. • Thorough knowledge of HR related federal, state and local laws and regulations. • Excellent interpersonal skills, with the ability to build strong relationships at all levels of the organization. • Excellent managerial skills and ability to evaluate the work of others. • Excellent verbal and written communication skills. • Strong analytical skills and ability to interpret and communicate data. • Professional certifications such as SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential are highly desirable. • General understanding of HRIS and office software. • Absolute ability to maintain confidential information. • Love of books and reading. LOCATION: Portland, Oregon, United States