RPM Living

Oversee property onboarding, disposition, and system integration processes, manage vendor relationships, and ensure project timelines and quality standards are met. | Requires experience in property management systems, project coordination, vendor management, and proficiency in Microsoft Excel; candidate's background in technical support and troubleshooting does not meet these specific requirements. | Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Purpose Statement: We empower RPM’s success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM. Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time. Position Summary This position primarily oversees the processes and the Team responsible for the system implementation, data quality assurance, support, post property onboarding services, conversion vendor management, and process improvement for all requirements pertaining to new property onboarding (takeovers) and dispositions. Because of the scope of the role, this position is the primary oversight and/or liaison to the business leadership for the Accounting, Client Services, and Property Operations departments. Success in this role requires strong technical, application, Team management, communication, documentation, organization, innovation, and cross-departmental partnering skills. Responsibilities Property Onboarding (Takeovers): Application Lead for all Yardi property onboarding project management, internal meetings, and quality assurance. In areas where this role is not directly responsible for onboarding tasks in the application implementation, the role will provide a QA role to ensure all critical tasks are completed for the property to seamlessly Go Live. Application Lead for all data conversions to Yardi. Goal: All static data conversion tasks to be completed internally. This role will evaluate how to complete this and is authorized to contract a third-party resource as needed to ensure Go Live timelines are met. Goal: All dynamic data conversions to be completed internally. Pending either a new hire for an Application Analyst or the ability to assign to this role where bandwidth allows, this role is authorized to contract a third-party resource as needed to ensure Go Live timelines are met. Application Lead to configure and ensure all third-party integrations are set up and tested. Application Lead to ensure that all changes to property lists, report scheduling, task scheduling, attributes, other are updated.i.Maintain internal task list of onboarding responsibilities Implement and maintain task list in third party software for build of current RPM software support stack to provide high level visibility. Maintaining redundancies in staffing. Implement and maintain an audit process for onboarding tasks. Property Dispositions: Application Lead for all Yardi disposition project management, internal meetings, and quality assurance. Application Lead for all task relating to the deactivation of Yardi on property, property lists, integration, other setup. This excludes all task relating to user and website setup. Application Lead for all communication on system deactivation. Maintain internal task list of disposition responsibilities Implement and maintain task list in third party software for build of current RPM software support stack to provide high level visibility. Maintaining redundancies in staffing. Implement and maintain an audit process for disposition tasks. Yardi Integrations – Implementation, Support: Ongoing – setup in Yardi and integration support of required application integrations to Yardi. Product end user support will be assigned directly to the vendor and/or other RPM departments. This includes but is not limited to integration requirements below: Renter’s Insurance Package Management General Ledger Integrations Marketing/ILS Integrations Collection Agencies Utility Billing Services Other Vendor Management: Primary application management contact for key vendors to include Yardi, ClickPay, site third-party integrations as assigned. This role is the ambassador on behalf or RPM to the vendors and the advocate ensuring vendor performance and RPM interests. Responsible for documentation in a central tool/location all active interface vendors, general description of requirements for the interface setup, contacts, etc. The contact documentation should provide a reference to easily communicate with vendor(s) as needed for global communication. Education and Experience Bachelor's degree from a four-year college or university or equivalent experience Strong attention to detail Proficient in Microsoft Excel Able to consistently meet deadlines, prioritize tasks and organize personnel efficiently Qualifications Physical Requirements: May be required to sit or stand for extended periods of time Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week The office is an open setting which may include bright lights, constant noises and distractions. Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

Oversee property operations, manage staff, ensure resident satisfaction, and develop business strategies for multifamily communities. | Experience in multifamily property management, leadership skills, financial acumen, and familiarity with property management software. | The General Manager will oversee all business operations at one or more of our apartment communities, including a Class A or high-rise property. The successful candidate will possess strong interpersonal and resident relations skills, and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. Responsibilities • Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards • Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR • Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs • Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity • Complete annual budgets and ensure adherence to approved budgets • Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item • Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues • Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards • Provide excellent customer service while maintaining the highest standards for resident service • Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals • Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed • Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship • Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis • Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients • Oversee resident and vendor-related communications, ensuring timely resolution of issues • Monitor property marketing efforts, including reviewing property websites and advertising Qualifications • Prior experience at a Class A or High-Rise property REQUIRED • Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience • Four years in multifamily property management, with at least two years in a Community Manager role • Valid driver’s license required • Knowledge of multifamily property management operations, respective markets, and industry trends • Knowledge of budgeting, financial reporting, and variance analysis • Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously • Skilled in Microsoft Office Suite and Property Management Software such as Yardi • Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar • Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail • Ability to effectively communicate verbally and in writing • Ability to develop solutions and resolve challenges proactively • Ability to lead, mentor, and develop on-site teams • Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency • Ability to maintain positive client relationships • Ability to think strategically and implement business plans that align with financial goals and client expectations