RPM Living

Manage leasing processes, rent collections, resident relations, and property visibility while ensuring compliance with policies and promoting resident satisfaction. | High school diploma or GED, 1+ year customer service or leasing experience, valid driver's license, and proficiency with Microsoft Office and property management software. | Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. Responsibilities Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner Education and Experience High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred Microsoft Office Suite, Project Management Valid driver’s license – Required Qualifications Physical Requirements: May be required to sit for extended periods of time while working at a desk May be required to climb stairs Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This role is based on site and requires that the employee spend time outside with exposure to the elements. May require working in confined spaces, heights and potentially hazardous areas This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

Manage and perform maintenance tasks including repairs, preventive maintenance, emergency response, and team coordination to maintain property value and safety. | High school diploma or GED, one year multifamily maintenance experience or training, EPA certification required, valid driver's license, and physical ability to perform maintenance tasks. | Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Assistant Maintenance Manager will carry out the duties necessary to maintain and enhance the value of the assigned community and will assume the Maintenance Manager responsibilities when Maintenance Manager is not available. Responsibilities Ensure prompt coordination and response to emergency on-call and after-hours maintenance assignments Complete work orders and maintenance tasks within 24-48 hours, updating records in the computer system. Address pending tasks and set clear completion expectations Document all maintenance activities and communicate clearly with residents, team members, and supervisors, providing status updates and explanations of ongoing work Troubleshoot, diagnose, and proficiently repair a variety of issues, including HVAC, electrical, plumbing, pool, flooring, carpentry, drywall, and exterior maintenance Perform sheetrock repairs to maintain the community's aesthetics and structural integrity, ensuring that any damage is promptly addressed Ensure compliance with company and regulatory policies, including OSHA regulations and safety/environmental laws Collaborate effectively with maintenance team members, other departments, and external contractors to ensure seamless property maintenance, fostering teamwork and cooperation Conduct proactive preventive maintenance activities to avoid potential issues and uphold the quality of the property Assess property safety and cleanliness standards, ensuring compliance with regulations and enhancing resident well-being Report supply needs to Maintenance Manager and/or Community Manager and maintain shop organization Assume the responsibilities of the Maintenance Manager in their absence, ensuring the continuity of maintenance operations and decision-making Education and Experience High school diploma or GED – Preferred One year of multifamily maintenance experience and/or training; or a combination of education and experience will be considered EPA certification required CPO – Preferred Basic skills in Microsoft Office Suite Valid driver’s license – Required Qualifications Physical Requirements: Must be able to walk, stand, climb stairs or ladders and access various areas of the property May be required to push or pull items and reach overhead May be required to bend, stoop or kneel May require dexterity of hands and fingers and ability to grasp tools Must be able to see to perform inspections, read blueprints and schematics and read computer screens Must be able to hear and understand verbal communications in person and over the phone or computer Must be able to hear to detect sounds indicating potential issues, such as machinery noises or alarms May occasionally be required to lift or carry items weighing up to 50 pounds. Occasionally lifting heavier items with assistance of team members or lifting equipment Must be able to operate various maintenance tools including power tools, ladders and lifts Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This role is based on site and requires that the employee spend time outside with exposure to the elements May require working in confined spaces, heights and potentially hazardous areas This job title is associated with Apartment Maintenance, Assistant Maintenance, Maintenance Technician, Assistant Maintenance Supervisor, Maintenance Technician I, or Community Maintenance. Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu. Compensation The Pay: The anticipated pay range for this opportunity is $24 an hour plus monthly bonuses and competitive benefits package.

Assist with leasing processes, manage rent collections and evictions, promote resident satisfaction, and maintain property visibility through communication and social media. | High school diploma or GED, 1-3 months relevant experience or combination of education and experience, at least one year customer service or apartment leasing experience, valid driver's license, and proficiency with Microsoft Office. | Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. Responsibilities Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner Education and Experience High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred Microsoft Office Suite, Project Management Valid driver’s license – Required Qualifications Physical Requirements: May be required to sit for extended periods of time while working at a desk May be required to climb stairs Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This role is based on site and requires that the employee spend time outside with exposure to the elements. May require working in confined spaces, heights and potentially hazardous areas This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

Assist in daily operations, financial record keeping, leasing, marketing, resident relations, rent collection, and reporting for an apartment community. | 2+ years tax credit and multi-family property management experience, knowledge of HUD rules, leadership skills, flexible schedule, and valid driver's license. | Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Assistant Community Manager will assist in overseeing day-to-day operations at one of our apartment communities. They are responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community. Responsibilities Performs marketing and leasing functions to maintain budgeted or greater occupancy for the property Implements effective resident retention programs, such as move-in and service follow up Maintains good resident relations and the ability to respond to resident concerns to avoid escalation of the problem Collect rents and make daily deposits and reconciliations monthly Enforce rent collection policy Responsible for processing invoices Monitor renewals. Distribute and follow-up on renewal notices Prepare paperwork for move-ins in a timely manner and in accordance with the properties housing regulations and Roscoe’s policies Produce monthly reports for Property Manager Education and Experience Qualified candidates will have 2+ years tax credit experience Related multi-family property management experience HUD rules and regulations, as well as policies and procedures of low-income housing programs Experience with Yardi software a plus Strong leadership and management skills are essential Ability to work a flexible schedule, including evenings and weekends A current, valid Driver License is required Qualifications Physical Requirements: May be required to sit for extended periods of time while working at a desk May be required to climb stairs Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This role is based on site and requires that the employee spend time outside with exposure to the elements May require working in confined spaces, heights and potentially hazardous areas This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

The Regional Manager oversees the operational and financial performance of a portfolio of properties, driving team performance and maintaining client relationships. This role includes recruitment, training, business plan execution, and compliance with company policies. | Candidates should have a bachelor's degree and at least four years of experience in multifamily property management, including two years in a Community Manager role. Knowledge of budgeting, financial reporting, and property management operations is essential. | Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives. Responsibilities Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards. Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively. Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed. Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed. Perform site visits weekly, engage with team members, and schedule and host regular client calls. Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls. Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis. Approve expense requests and manage expense reporting to align with budget expectations. Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients. Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections. Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management. Oversee resident and vendor-related communications, ensuring timely resolution of issues. Monitor property marketing efforts, including reviewing property websites and advertising. Education and Experience Bachelor's degree from a four-year college or university Experience may substitute for education. Four years in multifamily property management, with at least two years in a Community Manager role. 3rd party management experience A valid Driver’s license is required Knowledge of multifamily property management operations, respective markets, and industry trends. Knowledge of budgeting, financial reporting, and variance analysis. Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously. Skilled in Microsoft Office Suite and Property Management Software such as Yardi. Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar. Ability to effectively communicate verbally and in writing. Ability to develop solutions and resolve challenges proactively. Ability to lead, mentor, and develop on-site teams. Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency. Ability to maintain positive client relationships. Ability to think strategically and implement business plans that align with financial goals and client expectations. Qualifications Physical Requirements: May be required to sit or stand for extended periods of time Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This is a hybrid role, requiring the associate to be onsite 4 days per week The office is an open setting which may include bright lights, constant noises and distractions Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer.