RPM Living

Compensation

Full Description

The General Manager will oversee all business operations at one or more of our apartment communities, including a Class A or high-rise property. The successful candidate will possess strong interpersonal and resident relations skills, and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. Responsibilities • Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards • Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR • Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs • Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity • Complete annual budgets and ensure adherence to approved budgets • Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item • Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues • Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards • Provide excellent customer service while maintaining the highest standards for resident service • Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals • Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed • Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship • Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis • Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients • Oversee resident and vendor-related communications, ensuring timely resolution of issues • Monitor property marketing efforts, including reviewing property websites and advertising Qualifications • Prior experience at a Class A or High-Rise property REQUIRED • Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience • Four years in multifamily property management, with at least two years in a Community Manager role • Valid driver’s license required • Knowledge of multifamily property management operations, respective markets, and industry trends • Knowledge of budgeting, financial reporting, and variance analysis • Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously • Skilled in Microsoft Office Suite and Property Management Software such as Yardi • Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar • Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail • Ability to effectively communicate verbally and in writing • Ability to develop solutions and resolve challenges proactively • Ability to lead, mentor, and develop on-site teams • Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency • Ability to maintain positive client relationships • Ability to think strategically and implement business plans that align with financial goals and client expectations