Risepoint

You would coordinate university partners and internal teams to launch programs, improve operational processes, resolve challenges, and support student lifecycle experiences. | The role requires 5+ years in operations, account management, or project management, a bachelor's degree, strong analytical and collaboration skills, and preferably higher education or edtech experience. | Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com. The Impact You Will Make: As a Partner Operations Manager, you will drive the operational success of Risepoint’s university partnerships by ensuring seamless program delivery and an exceptional student lifecycle experience. Serving as the primary operational liaison, you will coordinate across internal teams and partner stakeholders to execute program launches, optimize ongoing operations, and resolve challenges with efficiency and care. In this individual contributor role, you will use data and insights to improve processes, remove barriers, and enhance partner and student outcomes. Your work will directly support partner satisfaction, operational excellence, and the growth of high-quality online programs. How You Will Bring Our Mission to Life: What You Will Do: Serve as the primary operational point of contact for assigned university partners, building strong, trust-based relationships and ensuring alignment on program goals, priorities, and timelines. Lead the execution of operational plans to support successful program launches and ongoing delivery, ensuring a seamless experience across the student lifecycle—from inquiry through graduation. Partner with internal teams (enrollment, marketing, technology, and others) to align on partner needs, coordinate deliverables, and ensure high-quality, consistent execution. Identify, troubleshoot, and resolve operational challenges proactively; escalate complex issues as needed while maintaining a solutions-oriented, partner-focused approach. Drive operational excellence by implementing best practices, improving processes, and identifying opportunities to increase efficiency, reduce friction, and enhance the student and partner experience. Lead change management efforts with partners by clearly communicating process improvements, guiding adoption, and ensuring smooth implementation across systems, workflows, and program structures. Analyze partner data, trends, and escalations to identify root causes, inform decision-making, and recommend actionable improvements that support student success and program growth. Ensure accurate and timely data integration, reporting, and documentation to provide visibility into performance, support strategic insights, and enable informed decision-making. Maintain clear and consistent communication with stakeholders by sharing updates on partner status, operational metrics, and program changes. Contribute to resource planning and prioritization discussions to support partner satisfaction, operational scalability, and long-term growth. Document processes, decisions, and partner updates to ensure transparency, consistency, and continuity across teams. What Success Looks Like: University partners experience smooth, consistent program operations, with successful launches and minimal disruption across the student lifecycle. Operational challenges are identified early and resolved effectively, with continuous improvements that enhance efficiency, partner satisfaction, and the student experience. Strong cross-functional coordination and data-driven insights lead to measurable improvements in program performance, supporting partner growth and expanding access to high-quality, workforce-relevant education. Seamless Partner Operations: Successfully manage assigned university partners with on-time program launches, consistent execution of key processes, and minimal operational disruptions across the student lifecycle. Operational Improvements & Issue Resolution: Identify and implement process improvements that reduce friction, address root causes of recurring issues, and improve partner satisfaction and student experience. Partner & Business Outcomes: Build strong partner relationships and leverage data insights to improve program performance (e.g., enrollment, retention, or operational efficiency), contributing to partner growth and long-term success. What You’ll Bring to the Team: Experience That Matters Most: Relevant Experience: 5+ years of experience in operations, account management, or project/program management, ideally within higher education, edtech, or a complex, client-facing environment managing multiple stakeholders and priorities. Operational & Analytical Skills: Strong ability to manage complex workflows, improve processes, and use data to inform decisions, solve problems, and drive measurable outcomes. Experience with systems such as CRM or student information systems (SIS) is a plus. Relationship Management & Communication: Proven ability to build trusted relationships, collaborate cross-functionally, and communicate effectively with both internal teams and external partners, including leading through change and influencing outcomes. Ability to travel up to 25%. Experience That’s Great to Have: Bachelor’s degree in Business, Marketing/Communications, or related field. Experience supporting or partnering with universities, online programs, or enrollment operations, with familiarity in the higher education or edtech landscape. Exposure to change management or transformation initiatives, including helping teams adopt new processes, systems, or ways of working in a dynamic environment. Experience leveraging technology, data tools, or AI-enabled solutions to improve operations, generate insights, and drive efficiency or growth. #LI-AD1 Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

You would lead partner brand strategy and messaging for more than 100 university partners, manage brand strategists, and coordinate marketing, content, and AI-driven search work. | The role requires 6–8 years in brand strategy or planning, team leadership, agency experience, brand architecture, research, AEO proficiency, and a postgraduate degree. | Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com. The Impact You Will Make As Sr. Partner Brand Strategist, you’ll lead the Partner Brand Strategy workstream for Risepoint’s portfolio of 100+ university partners. You’ll establish how the discipline runs: intake, prioritization, positioning and messaging standards, brand kit frameworks, creative brief standards, and scalable ways of working across the portfolio. You’ll set the standard for partner “brand kits”: the voice, proof points, and answer engine optimization (AEO) guidelines that shape how each partner shows up in AI tools like ChatGPT and Google AI Overviews. You’ll lead a small team of Brand Strategists, setting team priorities and allocating resources across partners and initiatives based on complexity, business needs, launch priorities, and capacity. You’ll lead the most complex, highest-impact brand initiatives yourself and serve as the senior escalation point for the discipline. You’ll lead cross-functional alignment with Integrated Marketing, Content Strategy, SEO/AEO, Paid Media, Lifecycle, and Digital Experience on Brand Strategy priorities and approaches. And you’ll bring an AI-fluent approach to how the team researches and scales its work. This role reports to the Sr Director, Partner Content & Brand Strategy. How You Will Bring Our Mission to Life What You Will Do Own the brief pipeline: you and your Brand Strategists translate marketing briefs into creative briefs, with approved copy and messaging, for channel campaigns (paid social, email, SMS, flyers), making sure student insights and key brand messages come through clearly. Develop differentiated brand positioning and messaging for partners and their program portfolios, grounded in competitive landscape mapping; identify portfolio-wide brand opportunities and use campaign, AEO, and performance insights to evolve Brand Strategy practices and improve effectiveness across partners. Lead cross-functional alignment with Integrated Marketing, Content Strategy, SEO/AEO, Paid Media, Lifecycle, and Digital Experience on Brand Strategy priorities and approaches. In partnership with Integrated marketing, build and maintain partner “brand kits” for every partner and vertical: positioning, voice, proof points, and AEO guidelines that determine how each partner shows up in AI search results. Roughly half the team’s time is reserved for this work. Partner closely with the Content Strategy function to make sure brand positioning and messaging inform content briefs, editorial priorities, and AEO content across the portfolio. Build student personas and partner with Research & Insights and Community Engagement to gather insights that inform brand messaging. Lead the Partner Brand Strategy workstream end to end: intake, prioritization, positioning and messaging standards, brand kit frameworks, and creative brief standards. Manage and coach the Brand Strategist team, set team priorities, and allocate Brand Strategy resources across partners and initiatives based on complexity, business needs, launch priorities, and capacity; set the working rhythm with our external creative agency. Lead the most complex and high-impact brand initiatives and serve as the senior Brand Strategy resource for complex or escalated partner needs; brief creative and content teams on larger brand campaigns; stay fluent in AI workflows and use AI tools to scale the team’s work. What Success Looks Like Select partners have distinct, differentiated brand positionings and messaging that stands out across their program portfolio. Creative briefs and content plans consistently reflect student insights and key brand messages, and the resulting work, from our teams and the external agency alike, lands in partner voice and tone. Partner “brand kits” are in place for every partner and measurably strengthening how partners show up in AI search. undefined Messaging consistently informed by insights from Research & Insights and Community Engagement, and aligned with Content Strategy, Integrated Marketing, and channel teams. Brand kits delivered and in use across partner AEO content. Brand Strategist team staffed, coached, and producing sharp, differentiated briefs that the agency and channel teams can execute without rework. What You’ll Bring to the Team Experience That Matters Most 6-8 years as a brand strategist or brand planner, including experience leading a team and building or scaling a practice; agency background or experience managing work through an external agency preferred. Experience developing brand positioning, messaging, and brand architecture across multiple brands or accounts. Strong research and insights skills — able to build student personas and turn first-party data into a clear brand narrative. Working knowledge of answer engine optimization (AEO): how brand positioning and content show up in AI search and answer engines, and how to build guidelines teams can execute against. Experience That’s Great to Have Master’s degree in Marketing, Communications, or a related field. Experience working across a multi-brand or multi-client portfolio (agency, franchise, or higher ed). Hands-on experience building AEO measurement or content programs. Experience building brand kits or toolkits for teams to use on their own. Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Lead the Partner Data Manager system’s business direction and roadmap, translating organizational priorities into requirements and coordinating business and technical teams. | Requires 8+ years in business systems or product leadership, including 3+ years in director-level strategy and 5+ years of people leadership. | Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com. The Impact You Will Make Partner Data Manager (PDM) is Risepoint's centralized database for partner and program information. It is also the mechanism through which Partner Support updates and distributes partner-facing content and resources organization-wide, giving teams one source of truth and helping ensure consistent messaging across Risepoint and with prospective and current students. As Risepoint's business grows more dependent on PDM, this role ensures PDM evolves deliberately: anticipating business needs, prioritizing the right improvements (including user experience), and powering the transformation initiatives the business has prioritized. You will lead the business direction and roadmap for PDM, translating broader business priorities and the needs of Partner Support, Finance, Marketing, and other teams into a clear, prioritized roadmap. You'll partner closely with Business Technology's Product Owner, who leads technical delivery, while you own the business case, priorities, and the team that keeps PDM running reliably day to day. How You Will Bring Our Mission to Life What You Will Do Serve as the business owner for PDM, shaping its multi-year vision and translating Risepoint’s broader business and transformation priorities into a clear roadmap, priorities, and business requirements. Represent the business voice in roadmap trade-off decisions when partnering with Business Technology. Build and maintain a structured intake and prioritization process for enhancement requests, balancing transformation-critical work, UX improvements, compliance/audit needs, and operational fixes. Develop business cases and value justifications (cost, risk, efficiency, user experience) for proposed PDM investments. Identify UX friction points and data/functionality gaps across PDM users and champion improvements through the roadmap Serve as the primary point of accountability for PDM within Partner Support, representing its capabilities, constraints, and roadmap to leadership. Act as liaison to Business Technology on all PDM-related initiatives, escalating and resolving cross-functional roadblocks. Maintain a cross-functional view of how PDM connects to adjacent systems and processes, anticipating ripple effects of a given change rather than evaluating each request in isolation. Own post-release follow-through — checking that changes landed as intended, gathering feedback from affected teams, and feeding lessons learned back into how future changes are scoped and rolled out. What Success Looks Like A prioritized, business-aligned PDM roadmap is in place and jointly owned with Business Technology's Product Owner. Enhancement requests move through a clear intake and prioritization process Key UX pain points and data/functionality gaps for PDM users have been identified and are being actively addressed. Major PDM releases land with minimal disruption because affected teams were identified, informed, and prepared in advance. undefined Percentage of roadmap items entering Business Technology's backlog with a validated business case, clear priority, and defined success criteria. Breadth of cross-functional input into the roadmap — how many departments actively contribute needs and priorities each planning cycle. Stakeholder confidence — feedback from department heads and business leaders that their needs are understood and genuinely reflected in the roadmap What You’ll Bring to the Team Experience That Matters Most 8+ years of experience in business systems, enterprise application management, or product/program leadership, including 3+ years in a director-level or equivalent strategic leadership role. Demonstrated experience owning a roadmap or product strategy for a business-critical system, ideally in partnership with a separate technical/IT product or delivery team. 5+ years of people leadership experience, including experience managing managers. Experience with business case development, prioritization frameworks, and cross-functional stakeholder management at the executive level. Experience That’s Great to Have Higher education, ed-tech, or partner/affiliate-based business experience. Experience supporting or leading organizational transformation initiatives involving technology systems. Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Lead complex market research projects and deliver actionable insights to support product strategy and business growth. | 5+ years market research experience, strong analytical and dashboard skills, ability to handle large datasets and communicate findings effectively. | Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs. The Impact You Will Make The Senior Market Research Analyst is an experienced market research professional who leads complex research projects and delivers data-driven insights that support product strategy, portfolio development, and business growth. Reporting to the Senior Director of Market Research, this role combines strong research capabilities with business intelligence skills to transform market, labor, enrollment, and competitive data into actionable recommendations. How You Will Bring Our Mission to Life What You Will Do • Lead market research projects from planning through delivery, including competitive, consumer, labor market, and higher education research. • Analyze labor market, enrollment, demographic, employer demand, and competitive intelligence data to identify market opportunities and emerging trends. • Synthesize quantitative and qualitative findings into actionable recommendations for business leaders. • Develop and maintain dashboards using Power BI or Tableau. • Work with large datasets from internal systems and external sources including Lightcast, IPEDS, Qualtrics, and other market intelligence platforms. • Translate complex analyses into clear visualizations, presentations, and business recommendations. What Success Looks Like • Delivers timely, high-quality research that supports strategic decision-making. • Produces trusted dashboards and reports that are regularly used by stakeholders. • Successfully manages multiple research initiatives with minimal oversight. • Continuously identifies opportunities to improve research processes and reporting. What You’ll Bring to the Team Experience That Matters Most • Bachelor's degree in Business, Market Research, Analytics, Economics, Statistics, or a related field. • 5+ years of experience in market research, market intelligence, business analytics, or a related field. • Experience developing dashboards in Power BI or Tableau. • Experience working with large datasets and translating findings into business insights. • Strong written, verbal, presentation, and project management skills. • Ability to manage multiple priorities and collaborate effectively across strategic and technical teams. Experience That’s Great to Have • Experience with Lightcast, IPEDS, Qualtrics, or similar research platforms. • Working knowledge of SQL. • Familiarity with Databricks or cloud analytics environments. • Experience in higher education, non-traditional skills based learning, workforce development, consulting, or EdTech. • Experience using AI tools to enhance research and analysis. Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Lead complex market research projects to support product strategy and business growth, analyzing data and delivering actionable insights. | Bachelor's degree and 5+ years in market research or business analytics with proficiency in data visualization and project management. | Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs. The Impact You Will Make The Senior Market Research Analyst is an experienced market research professional who leads complex research projects and delivers data-driven insights that support product strategy, portfolio development, and business growth. Reporting to the Senior Director of Market Research, this role combines strong research capabilities with business intelligence skills to transform market, labor, enrollment, and competitive data into actionable recommendations. How You Will Bring Our Mission to Life What You Will Do Lead market research projects from planning through delivery, including competitive, consumer, labor market, and higher education research. Analyze labor market, enrollment, demographic, employer demand, and competitive intelligence data to identify market opportunities and emerging trends. Synthesize quantitative and qualitative findings into actionable recommendations for business leaders. Develop and maintain dashboards using Power BI or Tableau. Work with large datasets from internal systems and external sources including Lightcast, IPEDS, Qualtrics, and other market intelligence platforms. Translate complex analyses into clear visualizations, presentations, and business recommendations. What Success Looks Like Delivers timely, high-quality research that supports strategic decision-making. Produces trusted dashboards and reports that are regularly used by stakeholders. Successfully manages multiple research initiatives with minimal oversight. Continuously identifies opportunities to improve research processes and reporting. What You’ll Bring to the Team Experience That Matters Most Bachelor's degree in Business, Market Research, Analytics, Economics, Statistics, or a related field. 5+ years of experience in market research, market intelligence, business analytics, or a related field. Experience developing dashboards in Power BI or Tableau. Experience working with large datasets and translating findings into business insights. Strong written, verbal, presentation, and project management skills. Ability to manage multiple priorities and collaborate effectively across strategic and technical teams. Experience That’s Great to Have Experience with Lightcast, IPEDS, Qualtrics, or similar research platforms. Working knowledge of SQL. Familiarity with Databricks or cloud analytics environments. Experience in higher education, non-traditional skills based learning, workforce development, consulting, or EdTech. Experience using AI tools to enhance research and analysis. Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.