QTS Data Centers

Providing customer support, managing tickets, troubleshooting basic issues, and escalating complex problems. | High school diploma or equivalent, customer service experience, and willingness to learn technical support skills. | Who We Are: It's exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. Who You Are: You have a strong commitment to meeting customer needs and improving their experience. You will bring your expertise in navigating technical challenges and bring a natural curiosity to continue learning and innovating. The Impact You Will Have: As an Operations Support Center Network Analyst (Technical Customer Service Rep or TCSR) you will be primarily responsible for managing the phone queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. You will resolve unique network and system-related challenges which will promote growth your skill sets. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities. The Operations Support Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts: • First Shift: 8 AM - 5 PM, days vary • Second Shift: 4 PM - 1 AM, days vary • Third Shift: Midnight - 9 AM, days vary What You Will Do: • Provide tier 1 technical support to troubleshoot customer/employee issues. • Answer phones and respond to customer/employee requests. • Respond to internal Helpdesk support tickets. • Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy. • Provide resolution or escalation for incidents as required by QTS Service Level Agreements. • Conduct basic troubleshooting and provide detailed notes when escalation is required. • Thorough understanding of QTS products and services; strong familiarity with respective service catalogs. • Identify opportunities for value-added process improvement. • Accountable for the status of created tickets, follow-through, resolution, and closure. • Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type. • Follow up with customer inquiries not immediately resolved. • Consistently escalate issues to the appropriate party. • Consistent accurate judgment on ticket priority. • Consistent thorough understanding of requests and attention to detail (reassignment counts). • Accountable for the status of created tickets, follow-through, resolution, and closure. • Follow up with non-operations departments to close out aging tickets. • Ensure that the 15/30 process is utilized for critical/high tickets with OSC engineers. What You Will Need to be Successful: • One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred. • One or more of the following certifications: CompTIA A+, CompTIA Network, CompTIA Security+ Certification, Microsoft 365 Certified: Fundamentals Certification, Microsoft Office Specialist Certification. • Associate’s degree in computer science, cyber security, management information systems, or other related field or equivalent professional experience. • Experienced with or willing to learn the required software applications, ServiceNow, etc. • Competent in Microsoft Office Suite. • Knowledge of a broad array of systems and software troubleshooting is preferred. • Foundational knowledge of the OSI model, routing and switching technologies, Domain Name Services (DNS), firewall technologies and active directory. • US Citizenship for this position is required by law due to federal customer contracts. The Skills to Get You There: • Ability to make reliable decisions during high-pressure situations. • Excellent verbal, written and listening skills along with the ability to take accurate notes. • Strong customer care and customer satisfaction capabilities. • Able to maintain a sense of urgency. • Strong analytical and critical thinking skills. • Ability to work independently as well being a strong team player. • Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor. • Ability to work with frequent interruptions and refocus quickly. The Perks (and these are just a few!): • QRest Sabbatical. • Employee Stock Purchase. • QTS scholarship for dependents. • Eagle Club award trip eligibility. • Paid volunteer days. • Tuition assistance, parental leave and military leave assistance. Total Rewards This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. What You Will Need to be Successful: • One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred. • One or more of the following certifications: CompTIA A+, CompTIA Network, CompTIA Security+ Certification, Microsoft 365 Certified: Fundamentals Certification, Microsoft Office Specialist Certification. • Associate’s degree in computer science, cyber security, management information systems, or other related field or equivalent professional experience. • Experienced with or willing to learn the required software applications, ServiceNow, etc. • Competent in Microsoft Office Suite. • Knowledge of a broad array of systems and software troubleshooting is preferred. • Foundational knowledge of the OSI model, routing and switching technologies, Domain Name Services (DNS), firewall technologies and active directory. • US Citizenship for this position is required by law due to federal customer contracts. The Skills to Get You There: • Ability to make reliable decisions during high-pressure situations. • Excellent verbal, written and listening skills along with the ability to take accurate notes. • Strong customer care and customer satisfaction capabilities. • Able to maintain a sense of urgency. • Strong analytical and critical thinking skills. • Ability to work independently as well being a strong team player. • Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor. • Ability to work with frequent interruptions and refocus quickly. The Perks (and these are just a few!): • QRest Sabbatical. • Employee Stock Purchase. • QTS scholarship for dependents. • Eagle Club award trip eligibility. • Paid volunteer days. • Tuition assistance, parental leave and military leave assistance. Total Rewards This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

The job involves providing technical support, troubleshooting network issues, and managing incident tickets in a data center environment. | Requires IT experience, relevant certifications, and knowledge of network and system troubleshooting, which are not present in your background. | Who We Are: It's exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. Who You Are: You have a strong commitment to meeting customer needs and improving their experience. You will bring your expertise in navigating technical challenges and bring a natural curiosity to continue learning and innovating. The Impact You Will Have: As an Operations Support Center Network Analyst (Technical Customer Service Rep or TCSR) you will be primarily responsible for managing the phone queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. You will resolve unique network and system-related challenges which will promote growth your skill sets. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities. The Operations Support Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts: First Shift: 8 AM - 5 PM, days vary Second Shift: 4 PM - 1 AM, days vary Third Shift: Midnight - 9 AM, days vary What You Will Do: Provide tier 1 technical support to troubleshoot customer/employee issues. Answer phones and respond to customer/employee requests. Respond to internal Helpdesk support tickets. Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy. Provide resolution or escalation for incidents as required by QTS Service Level Agreements. Conduct basic troubleshooting and provide detailed notes when escalation is required. Thorough understanding of QTS products and services; strong familiarity with respective service catalogs. Identify opportunities for value-added process improvement. Accountable for the status of created tickets, follow-through, resolution, and closure. Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type. Follow up with customer inquiries not immediately resolved. Consistently escalate issues to the appropriate party. Consistent accurate judgment on ticket priority. Consistent thorough understanding of requests and attention to detail (reassignment counts). Accountable for the status of created tickets, follow-through, resolution, and closure. Follow up with non-operations departments to close out aging tickets. Ensure that the 15/30 process is utilized for critical/high tickets with OSC engineers. What You Will Need to be Successful: One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred. One or more of the following certifications: CompTIA A+, CompTIA Network, CompTIA Security+ Certification, Microsoft 365 Certified: Fundamentals Certification, Microsoft Office Specialist Certification. Associate’s degree in computer science, cyber security, management information systems, or other related field or equivalent professional experience. Experienced with or willing to learn the required software applications, ServiceNow, etc. Competent in Microsoft Office Suite. Knowledge of a broad array of systems and software troubleshooting is preferred. Foundational knowledge of the OSI model, routing and switching technologies, Domain Name Services (DNS), firewall technologies and active directory. US Citizenship for this position is required by law due to federal customer contracts. The Skills to Get You There: Ability to make reliable decisions during high-pressure situations. Excellent verbal, written and listening skills along with the ability to take accurate notes. Strong customer care and customer satisfaction capabilities. Able to maintain a sense of urgency. Strong analytical and critical thinking skills. Ability to work independently as well being a strong team player. Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor. Ability to work with frequent interruptions and refocus quickly. The Perks (and these are just a few!): QRest Sabbatical. Employee Stock Purchase. QTS scholarship for dependents. Eagle Club award trip eligibility. Paid volunteer days. Tuition assistance, parental leave and military leave assistance. Total Rewards This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. What You Will Need to be Successful: One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred. One or more of the following certifications: CompTIA A+, CompTIA Network, CompTIA Security+ Certification, Microsoft 365 Certified: Fundamentals Certification, Microsoft Office Specialist Certification. Associate’s degree in computer science, cyber security, management information systems, or other related field or equivalent professional experience. Experienced with or willing to learn the required software applications, ServiceNow, etc. Competent in Microsoft Office Suite. Knowledge of a broad array of systems and software troubleshooting is preferred. Foundational knowledge of the OSI model, routing and switching technologies, Domain Name Services (DNS), firewall technologies and active directory. US Citizenship for this position is required by law due to federal customer contracts. The Skills to Get You There: Ability to make reliable decisions during high-pressure situations. Excellent verbal, written and listening skills along with the ability to take accurate notes. Strong customer care and customer satisfaction capabilities. Able to maintain a sense of urgency. Strong analytical and critical thinking skills. Ability to work independently as well being a strong team player. Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor. Ability to work with frequent interruptions and refocus quickly. The Perks (and these are just a few!): QRest Sabbatical. Employee Stock Purchase. QTS scholarship for dependents. Eagle Club award trip eligibility. Paid volunteer days. Tuition assistance, parental leave and military leave assistance. Total Rewards This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program

Supervise and coordinate maintenance and operations of critical facility systems in a data center environment, including team leadership and emergency response. | Experience in managing complex technical operations, team leadership, and working in a 24/7 environment, with no specific mention of electrical, mechanical, or plumbing systems expertise. | The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs, and other customer related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments. This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work. The Schedule for this role will be 4pm-12:30am Mon-Fri. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws. Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems. Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems. Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure. Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work. Facilitate Data Center space and cable plant design, implementation, and maintenance. Ensure all incidents and work orders are complete, updated, and resolved in a timely manner. Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns. Review and provide inputs in the preparation of and implementation of an effective operating budget. Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates. Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials. Supervise the team to have a clean, organized, and safe workplace. Provide updates and reporting to the Critical Operations Manager and Site Director. Stand-in for the Critical Operations Manager as needed. Supervise, train, develop, mentor, and coach Critical Operations Technicians. Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team. Ensure all Customer Requests are completed and resolved in a timely manner. Basic Qualifications Four or more years of workplace or relevant industry experience. Previous direct or indirect people leadership experience. Preferred Qualifications Six or more years of workplace or relevant industry experience. Previous people leadership experience in a data center environment. Knowledge, Skills, and Abilities Excellent people skills with the ability to interface with all levels of the organization. Exceptional customer service. Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required. Ability to manage complex situations during off management hours - single point of contact. Strong written, verbal, and people skills. Ability to function in a team environment. The ability to acquire and apply job-related knowledge within set guidelines and expectations. Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This role may be bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program

Coordinate and manage the maintenance program across data center sites, develop metrics, and improve reporting and processes. | Bachelor's in Engineering or similar, 5+ years in maintenance roles, 4+ years in managerial positions, strong communication skills, ability to travel up to 50%. | The Maintenance Program Manager will be responsible for coordinating with site teams across QTS to build and maintain sustainable processes, procedures, and reporting around our preventative maintenance program. This information will be captured in existing database systems (such as ServiceNow) and made visible up through management levels - providing a unified understanding of all aspects of data center maintenance. RESPONSIBILITIES, other duties may be assigned. Responsible for the administration and implementation of the QTS maintenance program. Maintain and update all current maintenance definitions in a timely manner. Work with new sites to build out a cohesive maintenance program. Manage the Operations Excellence program, to include planning, execution and reporting for all Operational Assessments. Simplify reporting and improve accuracy of information to manage & present data for monthly, quarterly, and annual reporting, along with other key strategic meetings. Continually assess our CMMS platform; make suggestions for continued growth. Develop/improve metrics to ensure maintenance program success. Support EOL equipment reporting. BASIC QUALIFICATIONS Bachelor’s Degree in Engineering or similar discipline, or equivalent professional experience Five or more years of professional experience in data center or other maintenance role Four years of managerial experience (military service included) Proven communication skills & leadership attributes Experience managing maintenance programs on a large scale Ability to travel up to 50% US Citizenship for this position is required by law due to federal customer contracts KNOWLEDGE, SKILLS AND ABILITIES Excellent written and verbal communication skills Exhibits excellent interpersonal skills with all levels of the organization Uses organizational skills to determine prioritization and appropriate multitasking Focuses on scope, tone, and quality of processes and their respective documentation, as well as the associated goals, priorities, deadlines, and weaknesses Performs necessary and timely follow-up, escalating appropriately if necessary TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is bonus eligible. BASIC QUALIFICATIONS Bachelor’s Degree in Engineering or similar discipline, or equivalent professional experience Five or more years of professional experience in data center or other maintenance role Four years of managerial experience (military service included) Proven communication skills & leadership attributes Experience managing maintenance programs on a large scale Ability to travel up to 50% US Citizenship for this position is required by law due to federal customer contracts KNOWLEDGE, SKILLS AND ABILITIES Excellent written and verbal communication skills Exhibits excellent interpersonal skills with all levels of the organization Uses organizational skills to determine prioritization and appropriate multitasking Focuses on scope, tone, and quality of processes and their respective documentation, as well as the associated goals, priorities, deadlines, and weaknesses Performs necessary and timely follow-up, escalating appropriately if necessary TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program

Oversee commissioning, continuous improvement, and support for site infrastructure including electrical, mechanical, and automation systems. | Requires 5+ years in engineering activities in critical environments, with expertise in electrical and mechanical systems, project management, and team leadership. | The Manager, Facilities Operations Engineering Commissioning will be responsible for the oversight of commissioning, continuous improvement, and developmental support for sites in a geographic region. This role will provide assistance with commissioning-related engineering, including the coordination, installation, and integration of connectivity, network infrastructure, security, life safety, other building subsystems and finishes, transformers, electrical switchgear, UPS (Uninterrupted Power Supply), STS (Static Transfer Switch), PDU (Power Distribution Unit), electrical distribution equipment, Chillers, water loops/components, Cooling distribution equipment, Electrical Power Monitoring Systems, and Building Management and automation systems. The position requires project planning abilities coupled with leadership through influence and a proactive partnership approach. The ideal candidate will bring experience in electrical and mechanical systems, along with an understanding of large-scale data centers (or comparable environments), which may encompass electrical distribution systems, static UPS, emergency standby generation, fire alarm/suppression, monitoring systems, and cooling systems. This role will be a regional role that reports to the Director, Facility Operations, Commissioning that will require an estimated 30-50% travel to other sites around the U.S. RESPONSIBILITIES, other duties may be assigned. Manage the commissioning team(s) in assigned region, develop capabilities, engage employees. Follow operating and commissioning standards required for quality, safety, and ongoing operation. Oversee travel budgets to ensure compliance with organizational expenditure requirements. Assist in site construction activity and installations as needed, in coordination with QTS project departments, external construction resources, to ensure system design, installation and testing adhere to operational standards. Direct Cx Engineers to witness testing of all equipment during commissioning in your region and validate sequence of operations and receipt of all operational documentation. Assist Director as necessary in revising comprehensive commissioning plans for Level 1, Level 2, Level 3, Level 4, and Level 5 systems, including connectivity, network infrastructure, security, life safety, other building subsystems and finishes, Electrical, Mechanical, and Building Automation components. Identify, track, and resolve any issues during the commissioning process, working closely with the project team to resolve technical challenges. Utilize findings and provide feedback to program management team to drive continuous improvement. Assist and work with all QTS site teams on standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for critical environments, as well as the formal change management process. Develop metrics for your team to provide feedback to QTS. Lead your teams in quality improvement, standard compliance, vendor oversight, completions and turnover. Drive innovation into facilities programs/systems with an environmentally conscious attitude. Interfaces with vendors, QTS Engineering, QTS Development and peer operations organizations. Maintain positive relationships and communication with staff and executive level management. Assist site engineering/management with compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes. Ensure proper training and growth of staff. BASIC QUALIFICATIONS Bachelor of Science degree in Electrical or Mechanical Engineering or similar HVAC or critical power certifications OR equivalent professional experience in lieu of degree. Five or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear/electric power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering). PREFERRED QUALIFICATIONS Ten or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear/electric power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering). Five or more years of data center engineering, commissioning, project management, or equivalent. Three or more years of management/supervisory experience overseeing engineering or critical operations managers. KNOWLEDGE, SKILLS AND ABILITIES Must be fluent with and possess an excellent working knowledge of Data Center critical and construction environments. Ability to develop solutions and create technical strategic and tactical plans on complex projects. Ability and willingness to think outside of the box to find creative and innovative solutions to improve quality / reliability and continuously drive down operating costs. Advanced understanding of both mechanical and electrical equipment, systems and design related to data centers. (Including but not limited to uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers (air-cooled and water-cooled), pumps, cooling towers, heat exchangers, CRAHs, air economizers.) Experience with emergency backup systems (generators, UPS, battery backup). Knowledge and experience with building monitoring/controls, electricity and medium / low voltage electrical distribution systems, mechanical systems, telecommunications, access controls, CCTV, life safety systems, and/or building subsystems. Knowledge and experience with project management and commissioning management software systems. Ability to lead multiple Commissioning Teams in various stages of commissioning. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is equity eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program

Support predevelopment activities including research, budgeting, stakeholder engagement, and project scheduling for data center development. | Requires 2-4 years of experience in commercial development or real estate, with skills in project management, budgeting, permitting, and stakeholder communication. | Who We Are: It's exciting to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. Who You Are: The Predevelopment Project Analyst is primarily responsible for supporting the predevelopment activities for the business. The Project analyst will interact on a regular basis with the predevelopment Project Manager and internal stakeholders in various departments including Corporate Real Estate, Development, Engineering and Data Center Operations staff. Predevelopment analysts should have both written and oral communication skills commensurate with this level of regular communication. What You Will Do: Support Predevelopment Project Managers and Acquisitions teams with necessary upfront diligence workstreams including researching jurisdictional databases and codes prior to Purchase and Sale Agreement execution Assist with the preparation of predevelopments budgets and management of project cashflow forecasts Assist with the creation of updates on development program initiatives & project status on a monthly basis suitable for executive level reviews. Support real estate due diligence efforts on potential or new land banks and properties, including evaluating opportunities to design & build new data centers by working with key stakeholders: Corporate Real Estate, Connectivity, Power & Construction teams. Support the development of entitlement & permit schedules for new properties and data centers Participate in design, entitlement, and permit activities for key projects as assigned, new greenfield and brownfield projects Ensure designs are consistent with QTS approved standards & evaluate areas where standards should be improved Supports continuous improvement of company predevelopment process and drives efficiency of standardized property development approach though collaboration with internal stakeholders Create & build relationships that enhance QTS’s ability to be a leader in creating the World’s Most Valuable Data Center Real Estate Assist with special projects as needed Other duties may be assigned. What You Will Need to be Successful: Bachelor’s degree in Science, Business, Engineering or equivalent professional experience Requires a minimum of 2-4 years of related experience. One to three years of professional experience in commercial development or real estate practices and procedures, including management of property due diligence workstreams, entitlement and permit pursuit, design management project delivery methods from conceptual development through construction handoff. Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets Nice to Have: MBA, Masters in Engineering, Management, or related field desirable Experience with delivery of mission critical data center facilities Experience with management of Civil Design Knowledge, Skills and Abilities You Will Need: Understanding of property due diligence, entitlement processes, permitting, and project delivery methodologies. Familiarity with methods such as Lump Sum, Construction Management @ Risk, and Design-Build. Basic knowledge of mission-critical data center requirements, including systems and infrastructure. Knowledge of scope development, scheduling, budgeting, and risk management. Awareness of local, state, and federal permitting and compliance requirements. Understanding of procurement processes, vendor management, and bid evaluation. Ability to interpret financial documents, track budgets, and perform cost estimates. Ability to coordinate at least one project, maintain schedules, budgets, and documentation. Strong written and verbal communication skills, capable of preparing reports, presentation materials, and engaging with stakeholders at all levels. Ability to evaluate proposals, analyze costs, and monitor project performance metrics. Skilled in Microsoft Office (Excel, PowerPoint) and potentially other project management or data analysis tools. Capable of identifying issues early and proposing effective solutions. Ability to work with vendors, contractors, and internal teams to negotiate scope, costs, and schedules effectively. Manage project effectively, balancing competing priorities and deadlines. Foster positive relationships with internal teams, external vendors, contractors, and regulatory agencies. Ensure accuracy in budgets, schedules, submittals, and documentation. Adjust to changing project scopes, schedules, or unforeseen challenges. Continuously seek to improve knowledge of project management trends, construction practices, and data center technologies. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This role is bonus eligible and may be eligible for equity. #LI-SM1 We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program

Perform installation, repair, and preventative maintenance on mechanical, electrical, HVAC, and IT equipment in a 24/7 data center environment. | Requires 2+ years technical or trade training with background in facilities maintenance, electrical, mechanical, HVAC, or IT hardware, plus proficiency with Microsoft Office. | Who we are: Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers. “Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone. In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward. At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People! Who you are: Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. The impact you will have: The Critical Operations Technician I is responsible for the installation, repair, and maintenance of electrical, mechanical, plumbing/piping equipment, machinery controls, and IT hardware located in the interior and exterior of building. This role monitors facility operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone. What you will do, other duties may be assigned: · Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment. · Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment. · Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures. · Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work. · Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. · Responds as required to building emergencies and customer requests. · Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials. · Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software. What you will need to be successful: · Two or more years of technical or trade training, military training, or workplace equivalency · Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling · Proficiency with Microsoft Office Suite Additional preferred qualifications: · One or more years of work experience in data center, commercial, or industrial environment, or equivalent The perks (and only a few): · Medical, dental, vision, life and disability insurance · 401(k) retirement plan (with up to 4% match) · Paid volunteer days · Employee assistance program · Tuition assistance, parental leave and military leave assistance; · QTS scholarship for dependents We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program

Perform installation, repair, and maintenance of mechanical, electrical, HVAC, and IT equipment in a 24x7 data center environment. | Two or more years of technical or trade training with background in facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling, plus proficiency with Microsoft Office. | Who we are: Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers. “Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone. In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward. At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People! Who you are: Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. The impact you will have: The Critical Operations Technician I is responsible for the installation, repair, and maintenance of electrical, mechanical, plumbing/piping equipment, machinery controls, and IT hardware located in the interior and exterior of building. This role monitors facility operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone. What you will do, other duties may be assigned: · Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment. · Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment. · Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures. · Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work. · Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. · Responds as required to building emergencies and customer requests. · Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials. · Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software. What you will need to be successful: · Two or more years of technical or trade training, military training, or workplace equivalency · Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling · Proficiency with Microsoft Office Suite Additional preferred qualifications: · One or more years of work experience in data center, commercial, or industrial environment, or equivalent The perks (and only a few): · Medical, dental, vision, life and disability insurance · 401(k) retirement plan (with up to 4% match) · Paid volunteer days · Employee assistance program · Tuition assistance, parental leave and military leave assistance; · QTS scholarship for dependents We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program

Support and enhance financial and project accounting systems, automate processes, prepare reports and presentations for senior leadership, and ensure data integrity across capital expenditure and accounts payable systems. | Bachelor’s degree in Business or Finance, 5+ years in finance systems or accounting analyst roles, experience with ERP systems like Oracle or Workday, knowledge of real estate development lifecycle and capital project tracking, and strong project management and communication skills. | Who We Are: It's exciting to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. Who You Are: We are seeking an experienced Senior Financial Systems Analyst to join our Development Accounting and Accounts Payable team, which is responsible for the accounting for billions of dollars of capital expenditures on an annual basis, managing monthly construction loan draws, providing detailed capital expenditure analyses and processing accounts payable. This role will focus on supporting and enhancing systems and plays a key role in ensuring the integrity of capital expenditure reporting across QTS’s REIT portfolio. The ideal candidate will also bring a strong understanding of accounts payable processes and a deep knowledge of accounting and project systems. In this highly visible role, the successful candidate will automate manual processes and continuously improve reporting and system functionality. The candidate will also be responsible for preparing and presenting project reports, status updates, and strategic recommendations to senior leadership. What You Will Do: Serve as a subject matter expert in capital expenditure, project, and accounts payable systems and processes. Collaborate with Development Accounting, Procurement IT, and cross-functional business units to identify system requirements and improvement opportunities. Drive the automation of manual processes and workflows related to capital projects reporting and accounts payable. Prepare and deliver project reports, dashboards, and presentations to senior management, internal stakeholders and lenders communicating key insights and recommendations. Lead change management initiatives, ensuring smooth transitions and minimal disruption during process changes. Support system configuration, integration, testing, and implementation initiatives for accounting-related systems. Ensure data integrity across financial systems impacting fixed assets, development projects, and accounts payable. Troubleshoot system issues and provide end-user support and training. Maintain process documentation and support audit and compliance activities. What You Will Need to be Successful: Bachelor’s degree in Business, Finance, Accounting, or a related field. Minimum 5+ years of experience in a finance systems or accounting analyst role Experience implementing or optimizing financial systems and process improvement initiatives. Experience with writing reports in large ERP systems such as Oracle or Workday Familiarity with real estate development lifecycle and capital project tracking. Nice to Have: Detail-oriented with strong analytical and problem-solving abilities. Demonstrated ability to prepare and present clear, actionable reports and recommendations to senior stakeholders. Strong project management skills and the ability to balance multiple initiatives simultaneously. Excellent communication and interpersonal skills; able to build relationships across finance, technology, and operations teams. Strong knowledge of accounts payable workflows, best practices, and their intersection with capital accounting processes. Comfort working in fast-paced, cross-functional environments with a focus on continuous improvement. The Perks (and these are just a few!): QRest Sabbatical Employee Stock Purchase QTS scholarship for dependents Eagle Club award trip eligibility Paid volunteer days Tuition assistance, parental leave and military leave assistance Total Rewards This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO, Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program