Prime Communications

Assist customers with purchases and ensure high-quality customer service in a retail environment. | Must be at least 18 years old, able to work full-time including evenings and weekends, and have reliable transportation. | The Senior Retail Sales Consultant (SR. RSC) is a high-performing sales consultant that is responsible for assisting customers with the purchase of products and services offered by Prime ("Prime" or "Company"). The SR. RSC should consistently deliver high-quality operations and excellent customer satisfaction. This individual must consistently exceed sales and operations targets. The SR. RSC is responsible for assisting in operational assignments and projects assigned by management, as outlined below. Sales • Consistently exceed and understand monthly sales quotas. • Maintain knowledge of the compensation plan. • Maintain knowledge of all products, services, and promotions offered by AT&T and competitors to deliver the highest customer service experience. • Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management. • Inspire and engage peers by aiding and modeling expected behaviors. • Problem solve in fast pace environment. Operations • Adhere to all policies, procedures, and best practices in accordance with the employee handbook and/or other Company communications. • Master all required systems. • Regularly check sales paperwork to review for discrepancies/errors. • Follow all cash handling procedures to ensure accurate accounting and protection of Company products. • Report fraudulent activity to leadership, Loss Prevention Department, and/or Human Resources. • Accurately complete opening/closing checklist in a timely manner. • Communicate any inventory deficiency to supervisors for review within a timely manner. • Safeguard codes, passwords, and proprietary Company assets. • Maintain store appearance while adhering to merchandising standards. • Complete all required training within the timeline established by management. You'll also be eligible for some or all of our amazing Benefits Packages, such as: • We offer New Hire Ramp Up Bonus payments for the first three months • Training and Opportunity to grow • Supportive team environment • Medical/Dental/Vision, Paid Time Off, 401k and more • "Prime Scholars" - Education Benefit (Tuition Discount) Requirements • Clear communication skills • Attitude and technical aptitude -- having an entrepreneurial spirit speaks volumes Commitment to exemplary customer service, honesty and integrity • Background in retail sales is helpful, but not required • At least 18 years old and legally able to work in the United States without restrictions. • Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays. • Strong Social Media presence preferred • Must have reliable transportation to location, off-site trainings, and meetings. • Must live within 30 minutes of home store location with flexibility to work at multiple locations within a district as needed. • Ability to operate a personal computer, wireless equipment, copier and fax. • Adhere to Team Color policy while maintaining neat and professional appearance. Working Conditions • Ability to lift up to 10 pounds. • Ability to bend, squat and stretch for purposes of inventory and stocking. • Requirement to stand for long periods of time in order to provide the best customer service (with or without a reasonable accommodation). • Ability to work in fast pace environment. • Ability to follow instructions to completion. • Ability to work under pressure, multi-task and handle customer complaints or requests. • Ability to adapt to fluctuating noise levels and varied sounds from multiple media sources/devices. • Problem solves under pressure. • Job Type: Full-time • Pay: $40,000.00-$50,000.00 • Shift: 8 hour shift • Weekly day range: Weekend availability

Lead store sales and operations, manage and develop staff, ensure customer satisfaction, and maintain operational standards. | Requires 6+ months sales management experience, 3+ years retail experience, strong leadership, communication skills, and ability to work flexible hours. | The Retail Store Manager ("RSM") is responsible for the overall sales and operational standards of the location that they are assigned to oversee by Prime Communications ("Prime" or "Company"). Successful RSMs will lead their personnel and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The RSM is responsible for ensuring that Retail Sales Consultants ("RSC") and Assistant Store Managers ("ASM") consistently achieve their sales quota/income objectives and meet or exceed goals. The RSM must demonstrate strong leadership skills and develop, implement and manage programs and processes Customer Experience and Sales • Fully accountable for execution of sales, service and customer experience initiatives in store. • Demonstrate the right customer behaviors defined by delivering an extraordinary experience. • Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating team to succeed. • Create a work environment where all employees can excel. • Manage Customer Experience on a frequent basis. • Support team and assist with customer transactions, counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics. • Perform role plays with personnel on a regular basis to demonstrate "what right looks like." • Be the first point of contact to resolve or escalate any billing/service issues appropriately while communicating discrepancies regarding inventory, fraud, etc. to leadership, Loss Prevention Department and/or HR in a timely manner. • Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales. • Partner with District Manager and other appropriate parties to successfully launch new products, services or processes. • Ensure that employees are properly trained on new products and promotions to sell with confidence. Operations • Remain on sales floor most of the time in order to be available for coaching and developing store personnel. • Partner with District Manager to review headcount forecast plan and staffing. • Schedule to properly meet business needs, training and special events such as product launches. Instill a sense of pride and ownership in store appearance • - where all employees understand their store is the face of AT&T to every customer. • Review and drive operational compliance of back office processes, procedures, reports, documentation and policies. • Safeguard codes, passwords, and proprietary Company assets. • Respond in a timely manner to all communications, requests for supporting information, or corrections to system errors. • Ensure timely completion of required training within store. • Ensure proper implementation of Primer values, goals, and aspirations within their store to foster an optimum culture of positivity. You'll also be eligible for some or all of our amazing Benefits Packages, such as: • We offer New Hire Ramp Up Bonus payments for the first three months • Training and Opportunity to grow • Supportive team environment • Medical/Dental/Vision, Paid Time Off, 401k and more • "Prime Scholars" - Education Benefit (Tuition Discount) Requirements: • Excellent sales skills and demonstrated ability to meet or exceed performance standards. • Ability to motivate, lead, and develop others. • Ability to work flexible hours, including evenings, weekends and holidays per business needs. • Ability to operate a personal computer, wireless equipment, copier and fax. • Effective communication, presentation and interpersonal skills. • Strong organizational skills with attention to detail. • Ability to work at multiple locations within district as needed. • Familiarity with wireless terminology and AT&T Mobility systems preferred. Ability to have reliable transportation to assist at other locations within 30 minutes radius from home store when needed. Education and Experience • 6+ months of sales management experience. • 3+ years fulltime retail work experience. Working Conditions • Ability to lift up to 10 pounds. Ability to bend, squat and stretch for purposes of inventory and stocking. Requirement to stand for long periods of time in order to provide the best customer service (unless accommodations are required/requested for an employee under the ADA). • Must be willing & able to complete the sales flow/processes accurately within AT&T system(s). • Must be able to respnsibly handle cash transactions in accordance with company policies and procedures. • Must successfully complete all assigned AT&T & Prime trainings, in a timely manner. • Job Type: Full-time • Pay: $50,000.00-$75,000.00 • Shift: 8 hour shift • Weekly day range: Weekend availability

Lead compliance reporting, develop dashboards, analyze trends, and support strategic decision-making. | Requires 2-5 years in compliance or analytics, leadership experience, advanced Excel, and familiarity with SQL. | Position Overview The Compliance Manager plays a key role in supporting the Director of Compliance by leading the development, execution, and oversight of all compliance-related reporting functions. This position ensures that Prime Communications maintains strong visibility into cancellations, fraud, and compliance performance through accurate, timely, and actionable reporting. The ideal candidate combines analytical expertise with a strong understanding of compliance, controls, and data governance - and can translate complex data into insights that drive strategic decisions and reduce organizational risk. Key Responsibilities • Lead Reporting Across Cancellations, Fraud, and Compliance • Develop and manage end-to-end reporting processes for cancellations, fraud incidents, and compliance metrics - including data collection, validation, analysis, and presentation to senior leadership. • Partner with Operations and Loss Prevention to analyze cancellation trends, identify root causes, and recommend corrective actions. • Maintain visibility into fraud and risk trends to proactively identify control gaps and recommend mitigation strategies. • Dashboard & Data Governance Management • Design, implement, and maintain automated dashboards and scorecards that track key performance indicators across cancellations, fraud detection, and compliance. • Ensure the accuracy, consistency, and completeness of data through strong governance and validation processes. • Work closely with IT and Operations to enhance data quality and standardize reporting definitions organization-wide. • Cross-Functional Collaboration & Strategic Insights • Partner with Loss Prevention, Operations, HR, Finance, and IT to align data sources, streamline workflows, and support enterprise-wide transparency into risk and compliance health. • Deliver insights and narratives that translate data into executive-level recommendations and inform business strategy. • Process Improvement & Automation • Identify and implement opportunities for automation, self-service reporting, and workflow efficiency. • Support process reviews to minimize cancellations and fraud exposure while improving compliance adherence. • Regulatory & Internal Reporting • Prepare periodic compliance, cancellation, and fraud reports for internal leadership, auditors, and regulatory stakeholders as needed. • Ensure timely delivery and accuracy of all compliance reporting commitments. • Leadership & Project Support • Provide mentorship and analytical guidance to compliance and loss prevention analysts. • Support the Director of Compliance with special initiatives, including audits, risk assessments, and system implementations. • Bachelor's degree in business, Accounting, Finance, Data Analytics, or a related field. • 2--5 years of experience in compliance, reporting, accounting, or analytics, with at least 1--2 years in a leadership or project management role. • Proven ability to manage reporting processes and deliver executive-level insights. • Advanced Excel skills; experience with SQL or database querying a plus. • Strong analytical mindset with exceptional attention to detail. • Excellent communication skills -- capable of translating data into meaningful business narratives. • Ability to manage multiple projects in a fast-paced environment and meet tight deadlines. Preferred Skills • Experience in retail, telecommunications, or multi-unit operations. • Understanding of loss prevention analytics or operational risk reporting. • Experience implementing automation or self-service reporting solutions.

Manage and administer employee leave programs ensuring compliance with federal and state laws, coordinate leave documentation, communicate with employees and managers, and collaborate with HR and Payroll. | Minimum 2 years HR experience, strong communication and collaboration skills, ability to handle confidential information, proficiency with Microsoft Office, and familiarity with HRIS systems. | Position Summary The Leave Manager, under general supervision, is responsible for providing guidance and support to employees, managers, and HR staff for questions, issues, and problems related to all types of Leaves of Absence. This position must ensure compliance with Company policies and procedures in addition to required federal, state, and local regulations. We are seeking a candidate that will display attention to detail, commitment, professionalism, and a sense of urgency. The ideal Leave Manager will be a detail-oriented individual with superb organizational skills, a results-oriented multi-tasker with exposure to human resources, with a focus on employee leave and benefits. The position will be based in our Sugar Land corporate office and report to the Executive Director, Human Resources, and Employee Counsel. Key Responsibilities • Interprets and administers leave programs and policies in accordance with the applicable company policy and federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) • Independently approves and/or denies leave cases based on relevant information for the type of leave requested. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed. • Works closely with associates and employees to ensure that all relevant completed leave documentation is submitted for timely review. Maintains appropriate contact with all employees and their managers on leave and coordinates all aspects of return to work from leave. • Responsible for timely communicating approvals, denials, return to work status, and other important information to managers and employees. • Manages all administrative aspects of leave include tracking hours used/taken and working closely with Payroll to ensure that pay for employees is accurate and correct. • Coordinates company PTO and sick leave payments with other types of payments (STD, LTD, workers compensation, or state funds) to the employee while they are on leave. • Partners with HR to review employee requests for ADA Accommodation and return to work restrictions. Minimum Knowledge, Skills, and Abilities • Minimum of 2 years of HR work-related experience required • Excellent oral and written communication skills • Expert collaborator who builds strong relationships with HR partners and business leaders and able to make recommendations to upper management • Ability to multi-task and drive multiple projects • Ability to work independently in a fast-paced environment with changing priorities • Demonstrated ability to deal with confidential information • Demonstrated problem solving, time management, and priority setting skills • Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook) product suite; SharePoint a plus • Familiarity with HRIS systems Education • Bachelor's degree in human resources, business administration, or related field preferred All interested applicants please submit your resume to gmoses@primecomms.com