Phaxis

Manage and deliver technical support and troubleshooting across enterprise IT environments. | Extensive experience in technical support, system administration, and escalation management in multi-platform environments. | Salary is 180k to 200k + bonus We are seeking an experienced Technical Product Manager with deep skills in blockchain, crypto, and Web3 technologies. In this role, you will own the roadmap for our core services, driving the strategy, architecture, and execution of products that power our decentralized ecosystem. You will work closely with engineering, design, and business teams to translate complex technical requirements into impactful products. This role is ideal for someone with a strong developer background, who can bridge technical execution and product strategy, and who thrives in fast-moving, cutting-edge technology environments. Responsibilities • Define and own the product roadmap for core blockchain/Web3 services, aligning with company strategy. • Partner with engineering and architecture teams to design scalable, secure, and high-performance systems. • Translate complex technical challenges into clear product requirements and actionable user stories. • Act as a technical thought leader across the organization on blockchain, smart contracts, decentralized infrastructure, and related technologies. • Collaborate with cross-functional teams (Engineering, Design, Operations, Business) to drive product delivery from concept to launch. • Monitor industry trends in blockchain, crypto, and Web3 to inform strategy and identify opportunities. • Mentor and guide other product managers and engineers, promoting technical excellence and best practices. Qualifications • Proven experience as a Technical Product Manager or similar role. • Hands-on developer experience, with ability to understand and review code and system architecture. • Deep expertise in blockchain, cryptocurrency, smart contracts, and Web3 technologies. • Experience defining and executing a product roadmap for core services or platforms. • Strong analytical, strategic, and problem-solving skills. • Excellent communication skills; able to convey complex technical concepts to non-technical stakeholders. • Passion for emerging technologies and building decentralized systems. Preferred • Experience with Ethereum, Solana, or other major blockchain ecosystems. • Familiarity with DeFi, NFTs, or other crypto applications. • Background in leading distributed teams or mentoring junior product managers.

Lead and manage the law firm's IT support team, providing technical support, developing processes, and ensuring service quality. | Proven experience managing IT support teams in law firms, technical expertise in desktop, network, and applications, and familiarity with ITIL and security standards. | Salary is 145k to 185k + bonus We are looking for a hands-on Service Desk Manager to lead and manage our IT support team in a law firm environment. The ideal candidate will have experience managing service desk operations, providing direct technical support, and improving IT service delivery. Prior law firm experience is required. Key Responsibilities: • Lead, mentor, and manage the service desk team to ensure high-quality IT support. • Provide hands-on support for escalated issues, including hardware, software, network, and application problems. • Oversee ticket management, prioritization, and SLA compliance. • Develop, implement, and maintain IT support processes, procedures, and documentation. • Monitor team performance, provide coaching, conduct performance reviews, and ensure professional development. • Collaborate with other IT teams to resolve complex technical issues and implement system improvements. • Ensure end-user satisfaction and act as the point of escalation for critical incidents. • Assist in IT projects and system upgrades, providing both leadership and technical support as needed. • Ensure IT support processes comply with security, compliance, and operational standards specific to law firms. Required Qualifications: • Proven experience managing a service desk or IT support team. • Hands-on technical expertise in desktop support, network troubleshooting, and common IT applications. • Law firm IT support experience is required. • Strong leadership, coaching, and team management skills. • Excellent problem-solving, communication, and interpersonal skills. • Familiarity with ITIL, ticketing systems, and service management best practices. Preferred Qualifications: • Experience with Microsoft 365, Windows environments, and enterprise applications used in law firms. • Knowledge of cybersecurity, data protection, and compliance requirements in legal environments. • IT certifications such as ITIL, CompTIA, or Microsoft certifications.

Lead and manage complex IT infrastructure projects within a law firm environment, coordinating cross-functional teams and ensuring project success. | Requires proven experience in managing IT infrastructure projects, law firm experience, and strong project management skills. | Pay rate is $65 to $75 per hour We are seeking an experienced IT Project Manager to lead infrastructure-focused projects, including network, server, cloud, and IT systems implementations, specifically within a law firm environment. Candidates must have prior law firm experience. The ideal candidate will have a proven track record in managing complex IT initiatives and delivering results in professional services environments. Key Responsibilities: • Plan, execute, and deliver IT infrastructure projects on time, within scope, and on budget. • Coordinate cross-functional teams, including IT operations, vendors, and business stakeholders. • Define project scope, objectives, timelines, milestones, and deliverables. • Manage risks, issues, and changes to ensure successful project outcomes. • Track project progress, prepare status reports, and communicate effectively with senior leadership. • Ensure IT infrastructure solutions meet security, compliance, and operational requirements. • Facilitate post-implementation reviews and ensure lessons learned are documented. • Provide guidance and mentorship to junior team members where applicable. Required Qualifications: • Bachelor's degree in Information Technology, Computer Science, or related field. • Proven experience managing IT infrastructure projects (network, servers, cloud, and systems). • Must have prior law firm experience. • Strong project management skills, including planning, scheduling, budgeting, and risk management. • Excellent communication, leadership, and stakeholder management skills. • Familiarity with ITIL, PMP, or similar project management frameworks. Preferred Qualifications: • Experience with Microsoft 365, Azure, VMware, or other enterprise infrastructure platforms. • Certifications such as PMP, PRINCE2, or ITIL. • Strong understanding of cybersecurity and compliance requirements for professional services.