Personify Health

Own and manage product delivery teams, ensuring predictable, high-quality execution aligned with strategic priorities. | Extensive experience in product management, team leadership, delivery discipline, and agile methodologies, with a proven track record of managing cross-functional teams and delivering complex projects. | Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities Who are you?Who are you? You are an experienced product delivery leader who thrives in complex environments and knows how to turn strategy into execution. You bring a strong track record of building high-performing teams, creating clarity in delivery, and driving consistent, predictable outcomes. You will own the delivery of product work across the Wellbeing platform by managing Product Owners and building a consistent, high-rigor delivery model. You’ll be accountable for execution, PO performance, and team throughput, making sure strategy turns into high-quality product delivered with predictable cadence. This is a delivery leadership role, not a strategy or vision role. Qualifications What You Bring to Our Team Product Owner leadership & management (primary accountability) Directly manage all Product Owners across the Wellbeing product portfolio Set clear expectations for PO responsibilities, decision rights, and outputs Coach and develop POs on delivery discipline, prioritization, and execution rigor Hold POs accountable for backlog quality, scope control, and delivery commitments Establish a consistent PO operating model across teams This role is the single point of accountability for PO effectiveness. Delivery orchestration & throughput Own cross-team delivery coordination, sequencing, and dependency management Ensure POs are aligned to quarterly priorities and delivery commitments Drive predictable sprint and release cadence across all teams Execution discipline & operating rigor Define and enforce lightweight delivery standards (planning, sprint hygiene, retros, release readiness) Eliminate ambiguity between “in discovery,” “ready,” and “committed” work Identify execution risk early and escalate before it becomes a fire drill Product Process & Agile Excellence Own and enforce the Definition of Ready, ensuring all work entering sprints is properly scoped, estimated, and unblocked Partner with Engineering leadership to maintain healthy agile ceremonies, with clear product accountability for backlog refinement, sprint planning inputs, and acceptance criteria quality Establish and monitor product team metrics (cycle time, scope stability, refinement throughput) to continuously improve delivery predictability Drive alignment between product discovery and delivery cadences to maintain a healthy pipeline of validated, ready-to-build work Champion consistent product management practices across squads, including standardized templates, documentation expectations, and handoff protocols Translation of strategy into executable plans Partner with upstream product strategy to convert priorities into scoped, buildable work Pressure-test feasibility, timing, and resourcing — without redefining strategy or roadmap direction Ensure Product Owners understand what is expected and by when Single point of accountability for delivery health Provide clear visibility into delivery status, tradeoffs, and risks Own the answer to: “Are we on track?” Ensure leadership has a consistent, trusted view of delivery reality Benefits The Highlights: Competitive base salary and benefits effective day one Comprehensive medical and dental through our own health solutions (yes, we use what we build) Unlimited PTO—rest and recharge time is non-negotiable Mental health support, retirement planning, and financial protection Professional development with clear career progression and learning budgets Mission-driven culture where diverse perspectives drive real impact on people's health Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks. Compensation: This position offers a base salary range of $213,000 - $260,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one. Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing. Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at peronifyhealth.com/careers.

Lead and coordinate client implementation projects, ensuring seamless execution and client satisfaction, while supporting continuous process improvements. | Bachelor's degree, 2-3 years project management or SaaS implementation experience, strong client interaction skills, and familiarity with health/wellbeing environments. | Overview Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. Responsibilities Ready to Lead Client Launches That Set the Foundation for Long-Term Success? Why This Role Matters Implementation Project Managers are the architects of client success at Personify Health. You'll be the trusted guide ensuring new clients and expansion projects launch smoothly and confidently. By coordinating complex implementations across internal teams, third-party partners, and client stakeholders, you directly influence whether clients achieve their health and wellbeing goals from day one. Your project management expertise translates technical complexity into seamless client experiences, setting the stage for long-term partnerships and measurable impact on member health outcomes. What You'll Actually Do Lead client implementations: Project manage implementation of new Personify Health customers and expansion of purchased services while ensuring highest level of client satisfaction for successful launch. Drive project coordination: Maintain overall implementation project ownership while coordinating activities and deliverables among all internal Personify Health departments for seamless execution. Serve as solutions expert: Act as subject matter expert on all operational aspects of Personify Health solutions while employing standard project methodology, processes, and procedures. Manage integration activities: Coordinate operational and tactical activities for supporting 3rd party integrations while responding to and resolving client requests during implementation. Facilitate client feedback: Solicit client feedback and share insights with Product Development for consideration in continuous product enhancement initiatives. Support platform migrations: Project manage platform migrations on as-needed basis while ensuring smooth transitions and minimal disruption to client operations. Enable business development: Participate in pre-sales activities to drive new business including RFP completion, prospect sales calls, and in-person finalist meetings when needed. Provide supplemental support: Deliver operational and tactical support to Account Management and Client Delivery teams on as-needed basis for optimal client experience. Drive continuous improvement: Participate in process improvement initiatives to enhance scalability of implementation services and operational efficiency. Qualifications What You Bring to Our Team Education & Experience: Bachelor's degree or equivalent in related discipline 2-3 years project management or software implementation experience with complex projects and large corporate clients Previous experience working directly with clients strongly preferred Experience in Software as a Service (SaaS) and wellness/wellbeing/healthcare environments (preferably both) Technical Skills: Proficiency in Microsoft Office suite Project management tools (Microsoft Project, Smartsheet) preferred Ability to navigate dynamic technological environments Why You'll Love It Here We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one—because you shouldn’t have to wait to be taken care of Ready to create a healthier world while building the career you want? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $65,000 to $85,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Lead client retention, growth, and onboarding efforts while managing day-to-day account activities, building strategic relationships, supporting program delivery and implementation, and analyzing performance data to optimize client wellbeing programs. | Requires 5+ years of direct account management experience, bachelor's degree or equivalent, knowledge of Microsoft Office, Salesforce and Gainsight preferred, strong interpersonal and organizational skills, and ability to work independently and collaboratively. | Overview Who We Are We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. Responsibilities Ready to Guide Clients Through Transformative Wellbeing Program Success? We're seeking a passionate client success professional who can take ownership of guiding clients through wellbeing program planning and execution. As our Wellbeing Client Success Manager, you'll ensure best-practice design and flawless implementation while managing day-to-day account activities and identifying growth opportunities. What makes this role different ✓ Program expertise: Guide clients through wellbeing program planning with deep knowledge of best practices and implementation strategies ✓ Growth facilitation: Support Expansion, Strategic Accounts, and Sales teams in identifying and pursuing growth opportunities ✓ Trusted partnership: Serve as key resource and advocate, ensuring clients see you as essential to their success ✓ Data-driven approach: Conduct client reviews, analyze performance data, and develop strategic action plans aligned with client objectives What You'll Actually Do Lead client retention and growth: Take ownership of retention, growth, and onboarding efforts for client portfolio while monitoring and fulfilling contractual obligations. Build strategic relationships: Develop and nurture strong relationships with clients, consultants, brokers, and influencers while communicating product roadmaps with enthusiasm. Manage program delivery: Design and execute tailored engagement plans based on client organizational needs while collaborating with Client Delivery Team on operational processes. Analyze and optimize: Conduct client reviews, analyze performance data, and develop strategic action plans while monitoring program engagement for optimization opportunities. Support implementation: Partner with Project Management Team for successful new client implementations while developing year-round client program plans. Coordinate internal teams: Manage day-to-day account activities while coordinating with Client Delivery, Client Solutions, and Business Analysts for seamless execution. Qualifications What You Bring to Our Mission The client success foundation: Bachelor's degree or equivalent in related discipline 5+ years direct account management work with primary accountability for overall account relationships Background in consulting, wellness, health insurance, healthcare, navigation, and/or related field The technical expertise: Excellent knowledge and skill using Microsoft Office suite Experience with Salesforce and Gainsight (Gainsight preferred) Strong interpersonal, presentation, and writing skills The professional competencies: Strong organizational skills and detail orientation with demonstrated ability to collaborate Collaborative, fast-moving approach with comfort with change Self-directed with proven ability to work independently while serving as trusted advisor to clients Why You'll Love It Here We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one—because you shouldn’t have to wait to be taken care of Ready to create a healthier world? We are ready for you. No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you! Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $80,000 to $90,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Manage complex client projects and implementations, lead multi-faceted partnership rollouts, ensure project completion on time, mentor junior team members, and maintain client satisfaction through operational expertise. | Requires 3-5+ years of project management or software implementation experience, client/vendor interaction, strong project management and customer skills, knowledge of Microsoft Office, healthcare or health insurance experience preferred, and ability to manage multiple priorities. | Description: • Personify Health: the first personalized health platform company combining health, wellbeing, and navigation solutions • Manage complex client projects (new partner ad group implementations, expansion implementations, platform migrations, ad-hoc efforts) • Ensure assigned projects are completed within required internal and external timelines • Serve as peer mentor and guide to new or junior team members • Lead large multi-faceted partnership and individual group implementations of varying complexity • Maintain overall implementation project ownership and coordinate activities/deliverables across internal departments • Serve as a client-facing expert on operational aspects of Personify Health’s programs and solutions • Deliver high client satisfaction; respond to and resolve client or broker requests during implementation • Solicit client feedback and work with internal partners to implement enhancements and fixes • Employ Personify Health standard project methodology, processes, and procedures • Participate in pre-sales activities as assigned (RFPs, prospect calls, finalist meetings) • Manage operational/tactical activities for 3rd party integrations and provide supplemental support to Client Success/Delivery • Participate in process improvement initiatives and perform special projects as requested Requirements: • Bachelor's degree, or equivalent, in related discipline • 3-5+ years of project management and/or software implementation work experience • Previous experience working directly with external clients and vendor partners (strongly preferred) • Excellent knowledge of Microsoft Office suite • Experience working with project management tools preferred (Microsoft Project, Smartsheet, etc) • Experience working in Health insurance, Healthcare environment or Health TPA • Strong project management skills • Excellent customer facing skills • Ability to navigate a dynamic technological environment • Experience managing multiple and changing priorities with a positive attitude • Ability to build relationships and work effectively with and through others • Ability to prioritize deliverables and effectively negotiate with clients and internal parties • Excellent interpersonal and technical writing skills • Strong organizational skills and detail orientation • Required to work cross-functionally within the organization and with external partners • Strong analytical, problem-solving skills and ability to tactfully navigate de-escalation Benefits: • [x%] target bonus/variable compensation • Health • Dental • Vision • Mental health • Other benefits • Flexible opportunities • Total rewards