Personify Health

Lead and develop a team managing complex health plan implementations ensuring risk management and cross-functional alignment. | Bachelor's degree with 5+ years in project management or client implementation, preferably in TPA or health insurance, and proficiency in project management tools. | Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities Ready To Lead the Team That Sets the Tone for Every Client Relationship? Why This Role Matters A client's first experience with Personify Health isn't shaped by promises — it's shaped by how well their implementation goes. As Manager of Implementation Project Management, you'll own that experience at scale: directly managing complex health plan administration implementations while leading and developing a team of IPMs doing the same. The standard you set here ripples across every client we bring on. This is a player/coach role in the truest sense. You'll be in the work — navigating escalations, solutioning with clients and brokers, and driving cross-functional alignment — while also building the team around you through mentorship, consistent methodology, and a relentless focus on execution quality. What You'll Actually Do Lead and develop your team: Mentor, coach, and manage a team of Implementation Project Managers at varying experience levels, providing day-to-day guidance that builds capability and drives consistent, high-quality delivery across the portfolio. Own complex client implementations: Serve as the client-facing expert on all operational aspects of Personify Health's health plan administration solutions — managing timelines, dependencies, risks, and stakeholder alignment from kickoff through go-live. Drive proactive risk management: Identify implementation risks, dependencies, and barriers early, escalating issues and coordinating cross-functional resolution before they become client problems. Manage escalations and ensure seamless handoffs: Resolve client and broker concerns with urgency and professionalism, and partner with account management and operations teams to ensure clients transition out of implementation without missing a beat. Support business growth: Participate in pre-sales activities including RFP responses, prospect meetings, finalist presentations, and operational solutioning — bringing implementation credibility to the sales process. Qualifications What You Bring to Our Team Education & Experience Bachelor's degree in a related field, or equivalent experience 5+ years of project management or client implementation experience, with direct client and/or broker-facing responsibilities required Experience in health plan insurance, benefits administration, or a TPA environment strongly preferred Technical Skills Microsoft Office Suite Project management tools including Microsoft Project, Smartsheet, or similar platforms Benefits The Highlights: Competitive base salary and benefits effective day one Comprehensive medical and dental through our own health solutions (yes, we use what we build) Unlimited PTO—rest and recharge time is non-negotiable Mental health support, retirement planning, and financial protection Professional development with clear career progression and learning budgets Mission-driven culture where diverse perspectives drive real impact on people's health Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks. Compensation: This position offers a base salary range of $90,000 - $105,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one. Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing. Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.

Manage cross-functional projects, redesign processes, maintain documentation, lead change management, and coordinate incident response. | Bachelor's degree or equivalent experience, 5+ years managing projects, familiarity with project management tools and process modeling. | Job Description: • Own a portfolio of cross-functional projects: Draft project charters, build and maintain detailed project plans, manage milestones and dependencies, and drive teams through to completion — across one-time initiatives and annually recurring programs alike. • Redesign how work gets done: Analyze existing processes for bottlenecks and inefficiencies, then design and implement solutions that reduce cycle times and sharpen operational performance across the organization. • Keep documentation and governance sharp: Develop and maintain SOPs, process flowcharts, and diagrams — partnering with functional SMEs to ensure documentation stays accurate, current, and usable in practice. • Lead change with intention: Build change management strategies, communication plans, and training rollouts that help cross-functional teams adopt new processes and frameworks without losing momentum. • Coordinate incident response: Manage communications across internal and external stakeholders during incidents and outages, maintaining escalation protocols and ensuring the right people have the right information at the right time. Requirements: • Bachelor's degree in business, project management, operations, or a related field — or equivalent experience • Minimum 5 years managing cross-functional projects end-to-end, including scope, schedule, risk, budget, and stakeholder communications • Prior experience in a TPA, healthcare, or technology-powered organization strongly preferred • PMP, Six Sigma, or equivalent certification is a plus • Project management platforms including Asana, JIRA, MS Project, or similar • Process modeling and mapping tools such as Visio or BPMN • Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive) and virtual meeting platforms Benefits: • Competitive base salary and benefits effective day one • Comprehensive medical and dental through our own health solutions (yes, we use what we build) • Unlimited PTO—rest and recharge time is non-negotiable • Mental health support, retirement planning, and financial protection • Professional development with clear career progression and learning budgets • Mission-driven culture where diverse perspectives drive real impact on people's health

Serve as strategic advisor to leadership driving organizational design, talent management, and business performance while leading employee relations and culture initiatives. | 7+ years strategic HR partner experience with executive leadership in large organizations, strong HR knowledge, communication, and change leadership skills. | Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities Ready To What You'll Actually Do The is a critical, “roll-up-your-sleeves” member of our People team, dedicated to supporting the growth and success of our business and our people. This role partners closely with multiple business functions including sales, serving as a strategic and hands-on advisor to leaders as they scale teams, capabilities, and culture. The ideal candidate is a results-oriented business partner with a broad background in talent development, culture, change leadership, business performance, succession planning, and talent review—someone who thinks like a businessperson and acts like an owner. At Personify Health, the HRBP is a trusted right-hand partner to the Executive Leadership Team. Reporting to the Chief People Officer, the role requires a highly energetic, growth-minded HR professional who enjoys engaging with people, brings a strong point of view, and is passionate about building high-performing teams and changing healthcare. Creating business alignment• Align HR strategies with business goals through workforce planning, skill assessments, and organizational design—particularly within Engineering and other supported functions.• Partner closely with Talent Acquisition to translate workforce plans into effective hiring strategies, ensuring the right talent is hired at the right time.• Leverage people data, engagement insights, and organizational health metrics to diagnose trends, influence leadership decisions, and measure the impact of HR strategies on business outcomes.• Develop and monitor key people metrics (e.g., attrition, performance, engagement, capacity planning) to support operational and financial objectives. Strengthening leadership capabilities• Elevate leadership effectiveness through executive coaching, leadership development programs, and data-driven talent insights.• Advise leaders on performance management, team effectiveness, and organizational health. Optimizing the employee experience• Improve programs, processes, and systems that impact productivity, performance, engagement, and employee perceptions across the organization.• Partner cross-functionally to ensure a consistent, inclusive, and scalable employee experience. Steering talent management processes, programs, and systems• Advance talent management practices including performance management, succession planning, talent reviews, and engagement strategies using continuous improvement methodologies.• Lead and support complex employee relations matters, including performance issues, investigations, conflict resolution, and policy interpretation, ensuring fair, consistent, and compliant outcomes.• Partner with Legal and Compliance to proactively identify and mitigate organizational risk. Driving and advocating for a positive and constructive organizational culture• Champion corporate values and foster a culture of accountability, inclusion, and high performance.• Support meaningful work and effectively lead teams through organizational and cultural change initiatives. Owning end-to-end HR partnership• Serve as the primary People partner for assigned client groups, owning the full employee lifecycle from organizational design and hiring through development, performance, and succession planning.• Operate with a high degree of autonomy, balancing strategic advisory with hands-on execution. Qualifications What You Bring to Our Team 7+ years of experience serving as a consultative, strategic HR partner to Executive Leadership Teams within organizations of 2,000+ global employees Strong capabilities in functional HR knowledge, communication, problem solving, resilience, self-motivation, and adaptability. Demonstrated experience influencing and leading through change in a fast-paced, geographically dispersed organization with shifting priorities. Proactive leader with an agile mindset and a passion for transformation and continuous improvement. Extensive knowledge of HR strategies and programs, including leadership coaching, employee engagement, DEI&B, organizational design, compensation, workforce planning, policies and compliance, talent development, and change management. Benefits The Highlights: Competitive base salary and benefits effective day one Comprehensive medical and dental through our own health solutions (yes, we use what we build) Unlimited PTO—rest and recharge time is non-negotiable Mental health support, retirement planning, and financial protection Professional development with clear career progression and learning budgets Mission-driven culture where diverse perspectives drive real impact on people's health Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks. Compensation: This position offers a base salary range of $120000 - $160,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one. Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing. Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.

Lead client retention, growth, and onboarding efforts while managing day-to-day account activities, building strategic relationships, supporting program delivery and implementation, and analyzing performance data to optimize client wellbeing programs. | Requires 5+ years of direct account management experience, bachelor's degree or equivalent, knowledge of Microsoft Office, Salesforce and Gainsight preferred, strong interpersonal and organizational skills, and ability to work independently and collaboratively. | Overview Who We Are We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. Responsibilities Ready to Guide Clients Through Transformative Wellbeing Program Success? We're seeking a passionate client success professional who can take ownership of guiding clients through wellbeing program planning and execution. As our Wellbeing Client Success Manager, you'll ensure best-practice design and flawless implementation while managing day-to-day account activities and identifying growth opportunities. What makes this role different ✓ Program expertise: Guide clients through wellbeing program planning with deep knowledge of best practices and implementation strategies ✓ Growth facilitation: Support Expansion, Strategic Accounts, and Sales teams in identifying and pursuing growth opportunities ✓ Trusted partnership: Serve as key resource and advocate, ensuring clients see you as essential to their success ✓ Data-driven approach: Conduct client reviews, analyze performance data, and develop strategic action plans aligned with client objectives What You'll Actually Do Lead client retention and growth: Take ownership of retention, growth, and onboarding efforts for client portfolio while monitoring and fulfilling contractual obligations. Build strategic relationships: Develop and nurture strong relationships with clients, consultants, brokers, and influencers while communicating product roadmaps with enthusiasm. Manage program delivery: Design and execute tailored engagement plans based on client organizational needs while collaborating with Client Delivery Team on operational processes. Analyze and optimize: Conduct client reviews, analyze performance data, and develop strategic action plans while monitoring program engagement for optimization opportunities. Support implementation: Partner with Project Management Team for successful new client implementations while developing year-round client program plans. Coordinate internal teams: Manage day-to-day account activities while coordinating with Client Delivery, Client Solutions, and Business Analysts for seamless execution. Qualifications What You Bring to Our Mission The client success foundation: Bachelor's degree or equivalent in related discipline 5+ years direct account management work with primary accountability for overall account relationships Background in consulting, wellness, health insurance, healthcare, navigation, and/or related field The technical expertise: Excellent knowledge and skill using Microsoft Office suite Experience with Salesforce and Gainsight (Gainsight preferred) Strong interpersonal, presentation, and writing skills The professional competencies: Strong organizational skills and detail orientation with demonstrated ability to collaborate Collaborative, fast-moving approach with comfort with change Self-directed with proven ability to work independently while serving as trusted advisor to clients Why You'll Love It Here We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one—because you shouldn’t have to wait to be taken care of Ready to create a healthier world? We are ready for you. No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you! Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $80,000 to $90,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Manage complex client projects and implementations, lead multi-faceted partnership rollouts, ensure project completion on time, mentor junior team members, and maintain client satisfaction through operational expertise. | Requires 3-5+ years of project management or software implementation experience, client/vendor interaction, strong project management and customer skills, knowledge of Microsoft Office, healthcare or health insurance experience preferred, and ability to manage multiple priorities. | Description: • Personify Health: the first personalized health platform company combining health, wellbeing, and navigation solutions • Manage complex client projects (new partner ad group implementations, expansion implementations, platform migrations, ad-hoc efforts) • Ensure assigned projects are completed within required internal and external timelines • Serve as peer mentor and guide to new or junior team members • Lead large multi-faceted partnership and individual group implementations of varying complexity • Maintain overall implementation project ownership and coordinate activities/deliverables across internal departments • Serve as a client-facing expert on operational aspects of Personify Health’s programs and solutions • Deliver high client satisfaction; respond to and resolve client or broker requests during implementation • Solicit client feedback and work with internal partners to implement enhancements and fixes • Employ Personify Health standard project methodology, processes, and procedures • Participate in pre-sales activities as assigned (RFPs, prospect calls, finalist meetings) • Manage operational/tactical activities for 3rd party integrations and provide supplemental support to Client Success/Delivery • Participate in process improvement initiatives and perform special projects as requested Requirements: • Bachelor's degree, or equivalent, in related discipline • 3-5+ years of project management and/or software implementation work experience • Previous experience working directly with external clients and vendor partners (strongly preferred) • Excellent knowledge of Microsoft Office suite • Experience working with project management tools preferred (Microsoft Project, Smartsheet, etc) • Experience working in Health insurance, Healthcare environment or Health TPA • Strong project management skills • Excellent customer facing skills • Ability to navigate a dynamic technological environment • Experience managing multiple and changing priorities with a positive attitude • Ability to build relationships and work effectively with and through others • Ability to prioritize deliverables and effectively negotiate with clients and internal parties • Excellent interpersonal and technical writing skills • Strong organizational skills and detail orientation • Required to work cross-functionally within the organization and with external partners • Strong analytical, problem-solving skills and ability to tactfully navigate de-escalation Benefits: • [x%] target bonus/variable compensation • Health • Dental • Vision • Mental health • Other benefits • Flexible opportunities • Total rewards