Pacific Life

Lead the end-to-end management and analysis of retirement benefit programs, ensuring compliance and operational excellence. | 7+ years of experience in U.S. retirement benefits, strong analytical, vendor management, and project management skills, proficiency in HRIS platforms. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Retirement Benefits Program Manager to join our Benefits team within Total Rewards, based in Newport Beach, CA, Omaha, NE or Charlotte, NC. As the Benefits Retirement Program Manager, you will lead the end-to-end framework and administration of Pacific Life’s US-based retirement benefits, deliver deep operational and analytical support, and contribute to the long term strategy that guides our plans. The ideal candidate is highly-skilled, self-driven, and capable of leading initiatives independently while contributing to the overall success of the retirement programs. How you’ll help move us forward: Lead the U.S. framework, administration and analysis of retirement plan benefits, including compliance with plan documents and regulations for the 401(k), Deferred Compensation Plan (DCP), and Supplemental Executive Retirement Plan (SERP). Monitor retirement plan vendors to ensure performance aligns with agreed upon scope and service levels. Understanding and using best practices and knowledge of industry and business/customer needs, provide analysis, make recommendations, and lead the implementation of changes or enhancements to benefit programs. Contribute to the annual budget process by forecasting retirement plan expenses and tracking budget vs. actual costs. Oversee and administer a variety of ancillary benefit programs, such as the financial wellbeing programs and other related offerings. Collaborate with the Internal Communications team on the creation of communication tools that enhance employee understanding of our retirement benefits. This includes developing presentations, FAQ guides, and other resources. Manage the DCP annual enrollment event, as well as annual and ad-hoc Non-Qualified (NQ) distributions. Complete benefits compliance activities, such as the 401(k) annual audit, reconciling and filing required forms (e.g. Form 5500/8955-SSA), conducting non-discrimination testing, updating and distributing plan documents and required disclosures. Oversee retirement plan Investment Committee meetings by scheduling meetings, establishing agendas, preparing meeting materials, reviewing notes, and ensuring compliance with Committee guidelines. Resolve escalated benefits inquiries from employees, retirees, and other HR stakeholders, ensuring timely and satisfactory resolution of each issue. Manage actuarial valuation data requests by working with external consultants and PL’s Finance team. Collaborate with employees, advisors, auditors, leaders and benefit vendors. Partner with International Benefits to support the governance and administration of global pension plans, ensuring alignment on plan design, regulatory requirements, and ongoing operational needs. Resolve retirement plan (401(k), DCP, SERP) corrections as necessary. Stay current on retirement plan regulations. Participate in internal process improvement initiatives and team projects. Support additional ad-hoc benefits projects as they emerge. The experience you bring: 7+ years of experience in end-to-end U.S. retirement benefits (401(k) and NQ plans); international retirement or global pension experience is a plus. Bachelor’s degree in Business Administration, Human Resources, or a related field; Strong analytical skills that drive data-driven decisions and comprehensive problem-solving; Excellent vendor management and communication skills; Strong project management skills to effectively plan, prioritize, and deliver initiatives on time and within scope. Strong attention to detail and highly organized, with the ability to multi-task, meet deadlines and effectively prioritize work; Proficiency in Microsoft Office suite, especially Excel, ensuring streamlined data management and analysis; Understanding of benefits, general HR processes, regulations, and compliance; Hands-on experience with platforms like Workday or similar HRIS systems You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $124,830.00 - $152,570.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Assist in financial planning, forecasting, and analysis to support investment and business decisions. | Bachelor's degree in finance or related field, 10+ years of experience in finance or FP&A, proficiency in Excel and financial systems, strong analytical skills. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a Lead Financial Analyst to join our Pacific Life Investment (PLI)Finance team in Newport Beach, CA. How you'll help move us forward: Key Responsibilities: • Continuously enhance planning and forecasting processes, tools, and methodologies to drive greater transparency, efficiency, and accuracy. • Produce timely, high-quality financial forecasts, projections, and performance analyses of financial and operational results that clearly articulate the narrative behind the numbers. • Prepare financial analyses for determining past financial performance and/or projection of future financial results. • Support new and evolving workstreams, adapting responsibilities as priorities and business needs shift. • Document and maintain clear, detailed departmental procedures to support consistency, compliance, and knowledge sharing. Planning: • Drive and support the annual plan process for the Corporate Surplus and Capital Markets divisions. • Accumulate, review, and challenge assumptions and business segment inputs to be utilized in planning and forecasting processes. • Develop the plan for impairments and Underwritten Equity, ensuring alignment with other divisions (CMD, ID, and PLRe) for inclusion in their plans. • Review and oversee investment-related data for reasonability, coordinating with Investment Strategy and front office. • Develop "what if" scenarios to help identify trends and support informed decision-making by key stakeholders. Quarterly and Ad-Hoc Forecasting: • Prepare and analyze quarterly financial forecasts and monthly forecasted cashflow projections, ensuring they reflect the latest business conditions and strategic priorities. • Respond to ad-hoc forecasting requests from senior management and other stakeholders. • Build/refine and present financial models and analyses to address specific business questions. • Communicate forecast results and insights to stakeholders in a clear and concise manner. Performance/Management Reporting: • Partner with key stakeholders to analyze quarterly results and develop analytics and management reporting that clearly explain business results and inform strategic decision-making. • Prepare variance and attribution analysis for internal stakeholders, highlighting key trends and performance drivers. • Contribute to the preparation of quarterly board reporting and quarterly business reviews. • Support effort to develop comprehensive spread analysis framework, including production of quarterly reports for review with divisions. The experience you bring: • Bachelor's degree in finance, accounting, business administration, or a related field. • 10+ years of experience of progressive experience in professional accounting, FP&A, finance, or actuarial roles, preferably within the Insurance industry. • Fundamental understanding of financial statements, financial planning, and analysis concepts. • Strong analytical, technical, and problem-solving abilities, including financial modeling, forecasting, budgeting, and data interpretation. • Ability to meet and manage multiple responsibilities under tight time frames independently. • Excellent verbal and written communication skills for effective interactions, with experience working cross-functionally with different departments. • Strong project management skills to plan, lead, and coordinate initiatives across the divisions. • Continuous improvement mindset, collaborative and inclusive. • Proficiency in Excel and PowerPoint. What makes you stand out: • Advanced Excel skills and proficiency in financial systems and tools, including Copilot, Oracle ERP, Oracle EPM, Tableau, Business Objects, Workiva (WDesk). • Strong background in financial planning and analysis (FP&A) or corporate finance, particularly in a life and annuity insurance company. • Demonstrated track record of initiative, innovation, and deep analytical or data-driven capabilities. • MBA, CPA, CFA, or actuarial certification a plus. You can be who you are. People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. #LI-KP1 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $152,010.00 - $185,790.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off • Paid Parental Leave as well as an Adoption Assistance Program • Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Support enterprise liquidity and collateral management, model and forecast financial metrics, and collaborate with cross-functional teams. | Minimum 3+ years in treasury, finance, or risk management in financial services or insurance, with advanced Excel skills and professional certifications preferred. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Liquidity & Collateral Treasury Analyst to join our Capital Markets, Liquidity, FX & Collateral Management team within Treasury in Charlotte, NC. Please note: This role is on-site at our Charlotte, NC office. As a Liquidity & Collateral Treasury Analyst you’ll move Pacific Life, and your career, forward by supporting strategic advancement of enterprise liquidity and collateral management. You will fill a new role on an expanding team in the Treasury division. Under the supervision of Global Treasury Vice President Head of Capital Markets, Liquidity, FX & Collateral: Model and/or aggregate quarterly/monthly Liquidity, Collateral and FX calculations for the Enterprise and its reporting subsidiaries including attribution and detailed explanations for movements and variances Forecast balance sheet for each entity and develop a rolling plan capturing evolution of key management metrics Lead all external regulator/stakeholder survey/filing/disclosure activities Provide pro-forma key metrics for financial transactions or solutions Monitor and evaluate emerging developments regarding liquidity and collateral prescription and criteria at rating agencies, relevant regulators and supervisors Work cross-functionally and collaboratively with Actuarial, Finance and Risk teams on asset liability modelling and related areas that inform exposure appetite, performance thresholds and stress and scenario testing Support in development and documentation of financial optimization solutions As appropriate, liaise with regulatory, compliance and legal teams to ensure appropriate governance Create and update documentation supporting modelling and key management decision frameworks The experience you bring: Minimum 3+ years of experience in Treasury, Finance, Collateral, Liquidity, FX and/or Risk Management Experience in insurance, banking or financial services industry What makes you stand out: A degree in a quantitative field Professional certification attainted or in-process e.g., CFA, FRM Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor Attention to detail and ability to structure and analyze sophisticated financial modeling Advanced Excel skills #LI-SD Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $113,490.00 - $138,710.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Support the development and execution of IT sourcing strategies, conduct spend analysis, and support RFx processes. | Bachelor’s degree, 4-7 years in strategic sourcing or procurement, experience supporting IT infrastructure and services, strong analytical skills, proficiency in Excel and procurement tools. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr Sourcing Specialist to join our Global Procurement Solutions team in Charlotte, NC or Newport Beach, CA. Relocation Assistance may be provided. How you’ll help move us forward: Sourcing Execution & Analysis Support the development and execution of IT sourcing strategies across IT Services, Consulting Services, and IT Professional Services, as well as related categories such as Hardware, Telecom, Networking, Data Subscriptions, Data Center services, and other infrastructure needs Conduct spend analysis, market research, and supplier benchmarking Support RFx development, administration, and evaluation activities This could include end-to-end execution of medium risk RFx’s Assist with supplier negotiations and contract reviews, including redlining standard terms Prepare sourcing recommendations, business cases, and stakeholder materials Stakeholder & Process Support Partner closely with Sourcing Managers, Legal, Risk, and business stakeholders to move sourcing initiatives forward Track sourcing timelines, deliverables, and approvals Support contract execution and handoff to Vendor Management Ensure sourcing activities align with procurement policies and risk requirements Data, Tools & Continuous Improvement Maintain accurate sourcing data and documentation in procurement systems Analyze sourcing results to identify cost savings, performance improvements, and trends Support process improvement initiatives across the sourcing lifecycle The experience you bring: Bachelor’s degree required. 4-7 years of experience in hands-on strategic sourcing, procurement, or related analytical roles Experience supporting IT Infrastructure and IT Services sourcing initiatives Strong analytical and financial modeling skills Proficiency in Excel; solid PowerPoint and Word skills Experience with procurement and risk tools (e.g., Coupa, Archer) preferred Ability to manage multiple projects and deadlines with minimal oversight Strong communication, organization, and attention to detail We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife #LI-KP1 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $91,440.00 - $111,760.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Develop and maintain policies and procedures, collaborate with stakeholders, and ensure compliance and continuous improvement. | Minimum 5 years in policy development, excellent communication, understanding of laws/regulations, and cross-functional collaboration skills. | Job Description: • Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate • Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience • Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role • Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization's needs • Monitor and analyze policy and procedure-related data to identify trends and areas for improvement • In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving • Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements • Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products. Requirements: • Minimum of 5 years of experience in policy and procedure development and implementation, preferably with experience in the workforce benefits space • Excellent communication skills, including the ability to write clear and concise policy and procedure documentation and to present complex information to stakeholders • Strong understanding of applicable laws, regulations, and industry standards related to policy and procedure development for benefits products • Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities • Ability to work collaboratively with cross-functional teams and to build effective working relationships at all levels of the organization • Strong analytical skills and the ability to identify trends and areas for improvement • Bachelor's degree in business administration, organizational management, or related field Benefits: • Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off • Paid Parental Leave as well as an Adoption Assistance Program • Competitive 401k savings plan with company match and an additional contribution regardless of participation

Develop, implement, and maintain policies and procedures to support a best-in-class customer experience, ensuring compliance and continuous improvement. | Minimum of 5 years of experience in policy and procedure development, strong communication skills, and understanding of applicable laws and regulations. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Business Process Analyst - Policies and Procedures to join our Workforce Benefits Team (remote) in Chattanooga, TN. As a Senior Business Process Analyst - Policies and Procedures, you’ll play a key role in Pacific Life’s growth and long-term success by helping set the foundation for the Workforce Benefits Divisions, ability to deliver a first-class, empathetic, and frictionless customer experience. This role will work closely with Senior Leaders across customer service, underwriting, claims, and other key stakeholders to identify where policies and procedures are needed and will develop, implement, and maintain documentation that balances our compliance with the required laws, regulations, and industry standards with our aspiration to deliver a best-in-class customer experience. How you will make an impact: Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization's needs Monitor and analyze policy and procedure-related data to identify trends and areas for improvement In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products. The experience you will bring: Minimum of 5 years of experience in policy and procedure development and implementation, preferably with experience in the workforce benefits space Excellent communication skills, including the ability to write clear and concise policy and procedure documentation and to present complex information to stakeholders Strong understanding of applicable laws, regulations, and industry standards related to policy and procedure development for benefits products Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities. Ability to work collaboratively with cross-functional teams and to build effective working relationships at all levels of the organization Strong analytical skills and the ability to identify trends and areas for improvement Bachelor's degree in business administration, organizational management, or related field What will make you stand out: Experience establishing a policies and procedures capability inside an organization #LI-KB-1 You belong at Pacific Life People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife. #LI-AJ1 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $81,360.00 - $99,440.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Support investment data management, ensure data accuracy, and improve operational processes within investment systems. | Requires 5+ years in investment operations, experience with trading platforms, investment accounting, and data querying tools like SQL or Python. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Fixed Income Investment Operations Analyst to join our Fixed Income Operations team in Charlotte, NC. The team provides full Operational, Middle Office support to Portfolio Management, Credit Analysis and Pension Risk Transfer teams. As a Senior Fixed Income Investment Operations Analyst, you’ll play a critical role in supporting Investment Operations through the accurate, timely, and comprehensive management of Security Master File (SMF) data. This role ensures the integrity of investment data across trading platforms, investment accounting systems, and external data sources including third-party investment managers and custodians. The ideal candidate will be a data-driven professional with a passion for data governance, operational efficiency, and cross-functional collaboration. How you’ll help move us forward: Perform daily reconciliation of Security Master data across internal and external systems. Track and maintain updates to security attributes including coupons, schedules, ratings, and payment terms. Research and resolve discrepancies between trading and accounting systems. Leverage querying tools to extract and analyze targeted security details. Run automated validation checks to identify and address data quality issues. Create and maintain reports to identify missing or inconsistent data. Collaborate with Operations, Accounting & Reporting (A&R), Enterprise Risk Management (ERM), and other teams to ensure data accuracy. Produce timely and accurate 'gold-copy' investment data across assigned domains. Execute and analyze daily and periodic data quality control queries. Troubleshoot and resolve data feed issues, escalating when necessary. Support regulatory and internal reporting requirements. Identify process improvement opportunities and implement solutions to enhance data quality and operational efficiency. Conduct root cause analysis of data errors and implement corrective actions. Develop deep knowledge of assigned funds and securities to support global operational processes. Participate in system testing, monitoring, and project-related activities. Create, maintain, and enhance procedures and workflows to support data integrity and compliance. Monitor end-of-day processing to ensure accurate data flow to downstream systems. Provide support for ad hoc requests and coverage for team responsibilities as needed. The experience you bring: 5+ years of experience in investment operations or other investment-related role Hands on experience maintaining and reconciling Security Master data College degree in finance, accounting, or equivalent work experience. Working knowledge of the following systems: Bloomberg, Excel, Business Objects, ePAM, MS Office Suite Proficiency in data querying tools (e.g., SQL, Python, Excel). Substantial experience with trading platforms, investment accounting systems, and custodian data feeds. Excellent analytical, problem-solving, and organizational skills. Strong communication and interpersonal skills with the ability to collaborate across teams. Demonstrate ownership and accountability for data accuracy and integrity. Work effectively across departments and with external partners. Manage multiple priorities and adapts to changing business needs. Ensure high-quality outputs and thorough analysis. What will make you stand out: Experience with data governance frameworks and data quality initiatives. Familiarity with regulatory reporting requirements. Knowledge of data visualization tools (e.g., Power BI, Tableau). Project management experience including documenting requirements Expertise in Corporate Action Events You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. #LI-AJ1 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $43.97 - $53.74 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Support the growth of Broker Distribution by developing broker relationships, executing sales strategies, and meeting sales goals within the Workforce Benefits market. | 5+ years in group benefits sales, strong relationship management skills, strategic planning, and industry knowledge in benefits or related fields. | Job Description: Pacific Life is seeking a skilled sales professional to support the growth of Broker Distribution within the Workforce Benefits organization. You will play an integral part in Pacific Life’s efforts to establish and grow a $1B revenue, profitable business in the Workforce Benefits market. This role is considered to be 100% remote, as travel is required, and our ideal candidate for this role will have a territory within Northern California. As Sales Representative, Broker Distribution you’ll play a key role in the startup and long-term success of this business by working with leaders in the Workforce Benefits division to meet established goals and objectives. Your focus will be on building relationships, developing and executing broker specific strategies and driving growth toward sales goals within the Broker Distribution Channel. You are responsible for bringing our business to the broker market and meeting annual metrics-based sales objectives. The role will align with other Workforce Benefits Distribution resources to educate the Broker and GA marketplace around Pacific Life’s Group Benefits value proposition and meet collective sales goals. You will report directly to the Regional Sales Manager. How you’ll help move us forward: Support the creation and execution of a strategy for Broker Distribution that helps meet new sales, retention, profitability and expense objectives. Meet annual sales goals as established by the RVP of Broker Distribution. Partner with Workforce Benefits Distribution resources to deliver the Workforce Benefits story to the broker community. Continually work to strengthen, deepen, and grow broker relationships. Execute appropriate number of broker meetings per week with assigned brokers. Drive a pipeline of appropriate number of RFP’s per month. Build and advance local broker relationships to drive sales and increase the Pacific Life brand in your market. Demonstrate proficiency in the group products sold by Pacific Life. Maintain strong connections with underwriting, product, pricing, regulatory compliance, and actuarial pricing teams to ensure alignment on critical deliverables with your broker relationships. Utilize established and innovative approaches, tools and partners to enable efficient, deliberate and robust growth objectives. Bring a customer-first mindset: prioritize customer and broker viewpoints in decision-making. Participate in ongoing industry and community activities to stay attuned to industry trends. Represent the company as needed with legislative platforms, industry events, community activities. Perform other job-related duties or special projects as required. The experience you bring: 5+ years’ experience in group benefits sales with an established presence in the broker marketplace College degree with concentration in business management, finance, or risk management or equivalent work experience is required. The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy. An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry. Ability to seek opinions of others, process feedback and take smart risks. A high degree of integrity and able to act in a transparent and consistent manner while always taking into account what is best for the organization. Self-reflective and aware of his/her own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement. Mindset to enable breakthrough innovations and business models that create value for all stakeholders, continually challenging traditional approaches. What makes you stand out: Strong performance orientation and drive for results Strong analytical skills, with the ability to grasp complexities and perceive relationships among business and financial issues Known for ability to respectfully and confidently collaborate and easily communicate with various stakeholders You can be who you are. People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Assess and manage risk related to insurance and financial products, analyze trends, and advise business leaders. | Bachelor’s in a related field, 5+ SOA exams passed, foundational actuarial knowledge, experience with data and models. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re expanding to Charlotte, North Carolina. Opening later this year, our Charlotte office will become our third major U.S. location. Over the next five years, we plan to grow our Charlotte team to approximately 300 employees. While construction is underway, we are opening an interim location in early 2026, less than a mile from the Queensbridge Collective. This interim location will support our growing team through 2028, offering the resources and flexibility needed to build momentum as we establish our presence in the region. With convenience, lifestyle, and community built into the surroundings, our Charlotte office reflects Pacific Life’s commitment to creating spaces where employees can thrive, professionally and personally. We’re actively seeking talented Actuarial professionals for our internal rotation program at Pacific Life in Charlotte, NC. This opportunity follows a hybrid schedule of four days in the office (on-site). If you are not currently located near Charlotte, you will be required to relocate. We offer comprehensive relocation assistance. As Senior Actuarial Analyst with 5+ SOA exams passed, you will automatically be enrolled in our Student Actuarial Rotation Program. The purpose of the Program is to develop and broaden the skills, knowledge, and breadth of experience of actuaries across Pacific Life. Students typically rotate every 18-24 months, which aims to provide exposure to multiple functional areas, products, and technologies. The Actuarial Student Program provides competitive benefits designed to encourage and assist with progress toward the Fellowship designation including paid study time, expense reimbursement for registration fees and study materials, along with special bonuses and raises associated with passing exams and modules. How you will make an impact: Actively pursue the ASA/FSA credential by participating in the Student Actuarial Rotation Program Perform analyses to assess and manage risk associated with insurance and other financial products & instruments Analyze and provide counsel to business leaders regarding the economic and financial costs of risk and uncertainty for the business Use knowledge of advanced statistical analysis, predictive modeling analytics, financial accounting, and/or actuarial research to develop, test, and validate models used in business decisions. Monitor and analyze laws and regulation developments applicable to functional area operations Consider internal and external statistical trends, factors, issues, and data impacting results as well as the company’s business goals and strategies in analyses, recommendations, and/or decisions. The experience you bring (required): Bachelor’s degree in Actuarial or a related field 5+ SOA exams passed Foundational knowledge of actuarial concepts with the ability to apply analytical and technical skills to build and interpret models for life insurance products What makes you stand out: 2+ years of direct actuarial experience Interest, momentum, and a gameplan to obtain the ASA/FSA designation Experience adapting communication techniques to suit various audiences Initiative to resolve routine challenges independently, ensuring timely and effective outcomes Specific examples of times when you’ve collaborated with cross-functional teams and stakeholders Comfort working with data and actuarial models, leveraging technical skills to solve business problems Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Charlotte, NC salary range Senior Actuarial Analyst: $93,690 - $114,510 - 5+ SOA Requirements You can be who you are. We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife Your Benefits Start Day 1 Your well-being is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Manage client relationships, coordinate renewals and enrollment, maximize cross-selling, and ensure customer satisfaction within the Workforce Benefits division. | 3+ years group benefits sales/service experience, Life & Health insurance license, 4-year degree or equivalent, strong communication and analytical skills. | Job Description: Job Description Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Account Executive to join the Workforce Benefits Division at Pacific Life. • This role is 100% remote. You’ll stay connected to Pacific Life from your home office. As an Account Executive, you’ll play a key role in Pacific Life’s growth and long-term success by working with leaders in the Workforce Benefits division to meet established goals and objectives for the growth and persistency of our in-force block of business. Additionally, you will be responsible for ensuring an industry leading customer experience for our clients. You will fill an existing role that sits on the Account Management team, reporting to the Head of Sales Enablement. How you’ll help move us forward: Foster and manage relationships with policyholders and producers through responsive communication, prompt conflict resolution, and proactive outreach. Taking into consideration the needs of each client, act as a liaison between internal departments and the customer to meet desired objectives. Assess the client needs and maximize cross-selling opportunities for growth potential. Monitor renewal activity in partnership with the sales representative and underwriting. Strategically prepare renewals to retain the account. Gather underwriting data and claims experience for review to best communicate renewal actions. Manage to persistency goals for the allocated block of business. Assist with the enrollment process as it relates to the preparation of enrollment materials, conducting enrollment meetings, etc. Participate in finalist meetings as requested by the Field Sales team. Demonstrate proficiency in the group products sold by Pacific Life. Participate in ongoing industry and community activities to stay attuned to industry trends. Represent the company as needed with legislative platforms, industry events, community activities. The experience you bring: 3+ years of experience in group benefits in a sales or service role Licensed to sell Life & Health products in your designated territory 4-year college degree or equivalent work experience is required. Ability to seek opinions of others, process feedback and take smart risks. A high degree of integrity and able to act in a transparent and consistent manner while always accounting for what is best for the organization. Self-reflective and aware of his/her own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement. Mindset to enable breakthrough innovations and business models that create value for all stakeholders, continually challenging traditional approaches. What makes you stand out: Strong performance orientation and drive for results Strong analytical skills, with the ability to grasp complexities and perceive relationships among business and financial issues Known for ability to respectfully and confidently collaborate and easily communicate with various stakeholders You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. #LI-AS1 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

The Business Systems Analyst will provide feedback and insights on the technology onboarding process and oversee improvement efforts among IT teams. They will collaborate with stakeholders to enhance the onboarding experience and assist in various initiatives across end user services. | Candidates must have a Bachelor's Degree in a relevant field and at least 7 years of experience in enterprise environments. Strong communication skills and knowledge of Active Directory methodologies are essential. | Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. Pacific Life is investing in bright, agile, and diverse talent to join its technology team. We’re actively seeking a talented Business Systems Analyst to join our End User Services team. This role can be on-site at any of our locations or full-time remote. As a Business Systems Analyst you’ll play a key role in Pacific Life’s growth and long-term success by helping us build a best-in-class digital experience for our end users. What will you Provide: Feedback and insight from various parts of the business regarding the technology onboarding process. Oversight of new hire onboarding improvement efforts amongst IT teams to assist in overcoming any roadblocks. Partnership with the white glove and deskside support teams to improve and consolidate existing enterprise printing solutions. Project assistance with various initiatives across end user services with focus on improvements that directly benefit our users. Duties and Responsibilities: Collaborate with stakeholders across the company to understand challenges and opportunities for enhancements and improvements to the technology components of onboarding at Pacific Life. Thorough understanding of Active Directory methodologies. Knowledge regarding AD feeds to and from sources such as Workday, SailPoint, and ServiceNow Spearhead meetings between the business and technology to help ensure successful onboarding for teams with frequent new hires or those with unique onboarding requirements. Provide initial triage and gathering of information for onboarding challenges that were faced and bring for review with internal team to find improvement opportunities. Provide frequent updates to leadership identifying trends, patterns and opportunities for improvement. Assist in the development of training materials, including manuals, tutorials, and FAQs. Work closely with desktop support and depot leaders to identify areas where assistance is needed for process improvements. Assist in evaluating, documenting and consolidating enterprise printing across the various business units. Minimum Qualifications: Bachelor’s Degree in Information Systems, Computer Science, Engineering or equivalent work experience. 7+ years of experience in similar work in enterprise environments. Excellent communication skills, both verbal and written Strong knowledge and experience in leveraging ServiceNow reporting and Incident and Request tracking Ability to support multiple business needs at once and work amongst cross-functional teams. High motivation for self-development and staying abreast with current technology trends. Ability to work independently with little oversight. You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $100,530.00 - $122,870.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. We’re over 150 years old, but there’s more to us than heritage. We’re ambitious. We’re committed to building a better future – for our organization, our employees, our customers, and our communities – and we have the experience, resources, and financial strength to make it happen. We’re investing in innovation. We’re honing our expertise. We’re empowering our people: growing digital skills and fostering the disruptive thinking we need to give us the edge in an increasingly competitive global marketplace. Have ambitions of your own? Let’s achieve them together. At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our Life at Pacific Life. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find a match.

Lead and manage the ServiceNow platform team to deliver ITSM solutions, oversee platform strategy, integrations, and vendor relationships, ensuring high availability and compliance. | 10+ years IT experience with 7+ years ServiceNow ITSM expertise, team leadership, ITIL knowledge, and experience with asset management and global enterprise environments. | Job Description Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. As the ServiceNow Platform Manager, you’ll play a key role in Pacific Life’s growth and long-term success by leading a team of developers, analysts, and vendor partners to develop & deliver high-quality technical solutions via the ServiceNow platform leveraging best practices and Agile principles. You will be a key member of all things related to ITSM for Pacific Life, working closely with business stakeholders and Pacific Life Technology teams. You will oversee the ServiceNow platform and its long-term strategy. You lead the planning, development, and deployment activities while defining the goals and timelines for ServiceNow projects and enhancements. You will be responsible for all ServiceNow integrations with SaaS platforms, AD, Workday, and Sailpoint and must have a firm understanding of how these integrations function. Your colleagues will include members of the Infrastructure and Operations teams. The ServiceNow team reports to the Director of Service Delivery and Management. Your leadership will ensure high availability, efficiency, and security while supporting the organization's technology and business goals. You will fill an existing role that sits on a team of over 100 FTEs and contractors for the Pacific Life Technology division. We’re actively seeking a talented ServiceNow Platform Manager to join our team. We believe in empowering our employees to get work done both in and out of the office. This role can be Remote with a preference for someone in EST to support the business. How You’ll Help Move Us Forward • Platform Ownership: Take full ownership of the ServiceNow platform, including its architecture, configuration, and maintenance. • Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and apply that to Enterprise organizational objectives. • Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform • Lead the ServiceNow Product team, defining sprints, priorities and assigning resources appropriately • Set strategy and direction for on and offshore ServiceNow support teams. Ensuring the complete agile-based framework is followed by implementing new Forms, workflows, and ITSM processes. • Ensuring resources are dedicated to support the day-to-day delivery of the Service and IT Portals • Build organizational trust in the CMDB through partnerships with ITAM and Config Mgmt • Performance Monitoring: Monitor platform performance, identify areas for improvement, and implement best practices to optimize system efficiency and user experience. • Track compliance with policies and procedures and resolving / escalating any compliance issues where ServiceNow Request and Incident management is concerned • Vendor Management: Manage relationships with ServiceNow and other third-party vendors, ensuring service levels are met and issues are resolved promptly. • Partners closely with IT Asset Mgmt and Configuration Management teams to deliver on a trusted CMDB • Lead ServiceNow governance based on standard methodologies and ensure proper alignment to projects and major initiatives The Experience You Bring • Bachelor’s degree in computer science, Engineering, or a related discipline; or the equivalent combination of education, technical training, or equivalent work/military experience. • 10+ years in the Information Technology field including 7+ years experience working with ServiceNow ITSM • 3+ years’ experience working with Hardware and Software Asset Management Programs • Experience leading a team, fostering a culture of excellence, collaboration, and continuous improvement • Expert understanding of key ITIL or functional domain concepts and their business applicability • Strong communication skills and experience managing IT/Business Stakeholders • Expert level ServiceNow reporting experience would be a plus or ability to give requirements to our Reporting Engineer to create actionable KPIs metric What Makes You Stand Out • Experience leading a ServiceNow team of professionals supporting a global, multi-site large enterprise environment. • Experience implementing AI-driven automation strategies. • Strong relationships within the industry and a deep understanding of ITSM and AI trends • Relevant certifications • Experience with asset discovery platforms You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife Base Pay Range The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $148,230.00 - $181,170.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off • Paid Parental Leave as well as an Adoption Assistance Program • Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.