Pacific Life

Compensation

Full Description

Job Description: • Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate • Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience • Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role • Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization's needs • Monitor and analyze policy and procedure-related data to identify trends and areas for improvement • In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving • Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements • Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products. Requirements: • Minimum of 5 years of experience in policy and procedure development and implementation, preferably with experience in the workforce benefits space • Excellent communication skills, including the ability to write clear and concise policy and procedure documentation and to present complex information to stakeholders • Strong understanding of applicable laws, regulations, and industry standards related to policy and procedure development for benefits products • Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities • Ability to work collaboratively with cross-functional teams and to build effective working relationships at all levels of the organization • Strong analytical skills and the ability to identify trends and areas for improvement • Bachelor's degree in business administration, organizational management, or related field Benefits: • Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off • Paid Parental Leave as well as an Adoption Assistance Program • Competitive 401k savings plan with company match and an additional contribution regardless of participation