Nordstrom

Lead change management and deployment strategy for the CARE Service Model, coordinating cross-functional teams to prepare the organization, monitor rollout health, and deliver measurable outcomes. | Requires 3–5+ years in program management, organizational change management, or customer experience, a preferred related bachelor’s degree, Microsoft proficiency, and strong communication skills. | Job Description A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working. The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results. Key Responsibilities Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices. Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans. Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption. Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE. Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk. Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working. Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption. Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments. Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations. Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE. Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress. Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes. Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption. Success Measures CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability. Readiness and adoption data are actively used to improve deployment outcomes and decision-making. CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives. Leaders and teams understand what is changing, why it matters, and what is expected of them. New capabilities, processes, technologies, and ways of working are successfully adopted and sustained. Preferred Qualifications 3-5+ years of program management, organizational change management, customer experience, or equivalent experience. Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus. AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation. Proven project management and oversight capabilities Demonstrated problem solving, negotiation and facilitation skills Ability to work effectively in a fast moving, multi-project team environment Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint) Superior verbal and precise written communication skills Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Design and build end-to-end agentic AI solutions with orchestration, tool-use pipelines, and memory management. | 6+ years software engineering experience with distributed systems and AI fluency, proficiency in Python and LLM-related technologies. | Job Description Nordstrom is investing in AI as a core driver of retail innovation, and the AI Agentic Solutions team is the pillar responsible for taking that investment from idea to impact. We define the “art of the possible” with agents — partnering with business and technology teams to identify where agentic AI can meaningfully change how Nordstrom operates, then designing and building those solutions end-to-end across commerce, personalization, inventory, and customer service. Our team sits at the intersection of four disciplines: agent engineering, context engineering, evaluations and guardrails, and memory and state management for agentic solutions As a Senior Engineer, you are a lead individual contributor responsible for the quality of a team’s work and capable of tackling complex design and problem solving without supervision. You are a product-minded engineer — you design systems spanning multiple weeks or months of work, hold a strong point of view on what good agent user experience looks like, make technical decisions that balance short and long-term business objectives, and take ownership of team-level costs and metrics. You will champion new techniques, mentor junior engineers, and be a key technical voice in cross-functional discussions. A Day in the Life Partner with business and technology stakeholders to define the “art of the possible” with agents — translating ambiguous problems into agentic solutions with clear success criteria and measurable outcomes. Design and build core agentic solutions end-to-end across orchestration, tool-use pipelines, and integration with enterprise systems. Own end-to-end solution design for agentic solutions spanning multiple engineers’ work, with full upstream/downstream integration consideration. Apply context engineering to determine what an agent sees, when, and why — balancing token economics, latency, and decision quality across RAG patterns, structured retrieval, and dynamic prompt assembly. Develop and own evaluations and guardrails that demonstrate solutions are safe, reliable, and accurate — offline benchmarks, online production telemetry, and failure-mode analysis. Architect memory and state management approaches that let agents reason across sessions, users, and workflows — short-term context, long-term memory, and durable conversation state. Apply AI fluency to integrate LLM APIs, embedding models, vector stores, and agentic frameworks into production services; evaluate and adopt emerging techniques as appropriate. Make and clearly articulate technical trade-offs between short-term delivery needs and long-term scalability, factoring in design, framework choice, model selection, and infrastructure costs. Design systems accounting for current and upcoming product cycles, team-level cost responsibility, and alignment with cross-functional roadmaps. Lead design and code reviews across the team; provide actionable feedback and maintain a high bar for quality, testability, and extensibility. Design key metrics, evaluations, and observability patterns for agentic solutions; drive accountability for performance, cost, accuracy, and security of feature work. Work with business, infrastructure, and security teams to deliver enhancements, reliability improvements, and bug fixes for production AI systems. Surface potential design or delivery conflicts in the current or upcoming product cycle and make clear recommendations on the best path forward. Mentor and support junior engineers across a wide spectrum of technical activities; participate in hiring interviews with clear, specific feedback. Ensure own work and team members’ work follows Nordstrom’s engineering and security standards; contribute to those standards. You Own This If You Have… Must Have 6+ years of professional software engineering experience, with a strong track record of designing and delivering complex, scalable distributed systems. AI Fluency — Required: Hands-on experience working with LLMs, foundation model APIs (OpenAI, Anthropic, Google, etc.), prompt engineering, retrieval-augmented generation (RAG) architectures, and embedding-based search in production environments. Experience designing, building, and operating AI agents or agentic workflows in production, including tool-use, orchestration, and integration with downstream systems. Strong understanding of how to assemble, prune, and structure context for agents to maximize decision quality within token, latency, and cost constraints. Experience designing evaluation frameworks and safety guardrails for LLM-based systems, including offline benchmarks, online telemetry, and responsible deployment practices. Familiarity with short-term and long-term memory patterns for agents, vector stores, conversation state, and durable workflow state. Hands-on experience with agentic frameworks such as Claude Agent SDK, LangGraph, AutoGen, CrewAI, Semantic Kernel, or OpenAI Assistants API. Familiarity with multi-agent orchestration patterns: task decomposition, tool-use pipelines, and human-in-the-loop workflows. A product-minded approach to engineering: strong instincts for user impact, comfortable pushing back on requirements when the right solution isn’t the one initially asked for, and able to translate business intent into agentic capabilities. Proficiency in Python; strong grasp of multiple tech stacks and cloud-native development on AWS and/or GCP. Experience working with cross-functional teams including product, business, infrastructure, and security stakeholders. Strong verbal and written communication skills; ability to articulate complex technical decisions to both technical and non-technical audiences. Agile development experience (Scrum, Kanban, Lean, or similar) with a continuous improvement and quality mindset. Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience. Nice to Have Experience with RESTful services, event-driven architectures, and backend databases (SQL, NoSQL, or cloud-native datastores). Familiarity with containerization technologies (Kubernetes, Docker) and modern CI/CD practices and tools (e.g., GitLab). Strong emphasis on building observability into systems — real-time alerting, dashboards, metrics, and performance accountability. Background in retail, e-commerce, or supply chain domains — understanding of how AI agents can drive value in inventory, fulfillment, personalization, or customer service. Experience with big data technologies (Spark, BigQuery, Redshift) and integrating ML models into production services. Contributions to open-source AI projects; curiosity and engagement with the broader AI/ML engineering community. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Support sales process, maintain department standards, and provide customer service. | Strong organizational and communication skills with ability to multitask in a fast-paced environment and physical stamina for lifting and movement. | Job Description The ideal Administrative Assistant to the Top Seller is motivated, results oriented and committed to providing outstanding customer service every day. A day in a Life… Support salesperson to perform all aspects of the selling process Set up customer fitting room with merchandise selected by the salesperson Support team goals and build positive relationships Perform daily department maintenance tasks, including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning You own this if you… Demonstrated ability to develop relationships with customers and coworkers Strong organizational and follow-through skills Excellent communication and interpersonal skills Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $17.50 - $25.00 Hourly We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc