Nordstrom

Lead end-to-end program management of security initiatives across multiple domains ensuring cross-organizational alignment. | 6+ years technical program management experience in security or platform engineering with strong stakeholder management skills. | Job Description Nordstrom's Security Platform Engineering team is hiring a Sr. Technical Program Manager to serve as the operational backbone of our security engineering organization. This is a high-impact, high-visibility role that sits at the intersection of program execution, stakeholder relationships, and cross-organizational influence. Our team covers a broad portfolio of security domains — spanning endpoint detection, email security, data encryption, network security, compliance engineering, and security assessments — and is in an active growth phase with a new domain launching in Q3, multiple engineering hires onboarding simultaneously, and several platform ownership transitions in flight. This is not a role for someone looking to manage a steady-state program. It's a role for someone who thrives in complexity, earns trust quickly, and can run a program without needing to be the most technical person in the room. What You'll Do Own end-to-end program management across a broad portfolio of security domains — including endpoint detection, email security, data encryption, network security, compliance engineering, and security assessments — tracking deliverables, managing dependencies, and keeping work moving without requiring manager escalation Serve as the primary point of contact for cross-functional partners across Risk, Compliance, Engineering, and Business teams on security program-related initiatives Drive alignment and decisions in cross-organizational forums where the security team does not hold direct authority Build and maintain program rhythms — sprint cadences, status reporting, roadmap tracking, and stakeholder updates Develop and maintain OKRs and KPIs across security platforms — tracking platform health, delivery progress, and team performance metrics for monthly reporting to leadership Support onboarding of new engineering hires by managing ramp plans, platform handoff timelines, and knowledge transfer logistics Identify and surface risks early, with a bias toward resolution rather than escalation Partner closely with the Manager on team restructuring execution, hiring coordination, and leadership-facing communications What You Bring 6+ years of experience in technical program management, preferably within a security, infrastructure, or platform engineering organization Demonstrated ability to manage complex, multi-workstream programs independently — from scoping through delivery Strong stakeholder management skills — you can build trust with senior engineering leaders, risk and compliance partners, and business stakeholders simultaneously Experience driving cross-organizational alignment without direct authority — you know how to move decisions forward in rooms where you don't own the outcome Proven ability to define, track, and report on OKRs and KPIs — translating platform and program health into clear, actionable insights for leadership audiences Excellent written and verbal communication — you can write a crisp leadership update and run a productive meeting with equal ease Comfort with ambiguity — the team's scope is evolving and this role will need to evolve with it Familiarity with security domain concepts sufficient to ask the right questions and understand technical trade-offs Nice to Have Prior experience supporting a security engineering or security operations team Familiarity with Jira, Confluence, or similar program management tooling Experience managing contractor-to-FTE transitions or team restructuring programs Background in retail, e-commerce, or large-scale enterprise environments Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Design, build, and operate microservices and React-based tools, drive data quality, participate in on-call rotations, and influence architecture. | 7+ years professional software engineering with backend and frontend delivery, bachelor's degree, proficiency in Java, React, and distributed systems. | Job Description NOTE: This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work onsite at the Nordstrom Seattle office a minimum of 4 days/week in order to be considered for this position. This is a rare opportunity to work at the intersection of large-scale data architecture and customer-facing impact. Every product page a customer sees, every filter they apply, and every category they navigate depends on the systems you will build and evolve. At Nordstrom, product data is the backbone of the customer experience — from the moment a product is listed to the moment it ships. The PIM Egress team owns Product Core Service (PCS), the authoritative API and Kafka interface that delivers product data to every corner of the business. PCS is mission-critical infrastructure. It serves 100+ downstream teams — spanning Checkout, Warehouse Management, Data Analytics, and beyond — at 600 requests per second with a 50ms latency target and the reliability those teams depend on to run the business. As a Senior Full Stack Engineer on this team, you'll work at the intersection of scale, reliability, and data integrity — designing and evolving the systems that ensure every team at Nordstrom gets accurate, timely product data when they need it. You'll design, build, and operate services and user interfaces that are central to Nordstrom's product data ecosystem, working across the entire stack — from React-based internal tools used by merchants and data stewards to Java microservices that process millions of product records daily. While this role is Full Stack, the responsibilities tend to lean more toward Backend Engineering. Our UI surfaces are also internal tools built for the people who manage Nordstrom's product data — think operational dashboards, workflow monitors, and admin interfaces that give teams real-time visibility into how millions of items move through our systems. A day in the life... Build and evolve core platform services. You'll own microservices that power product information management. These services integrate with upstream ingestion pipelines (including Kafka-based event streaming and Temporal workflow orchestration) and serve downstream consumers across the company. Design delightful internal tools. Merchants, buyers, and data stewards rely on the UIs your team builds to manage catalogs, assign hierarchy nodes, and govern organizational entities. You'll create React-based applications that make complex data operations intuitive and efficient. Drive data quality at scale. You'll build validation, canonicalization, and entity resolution capabilities that ensure data consistency across Nordstrom's product ecosystem — spanning wholesale, marketplace, and direct-to-consumer channels. Own what you ship. You'll participate in on-call rotations, build observability into every service (New Relic, structured logging, custom dashboards), and drive operational excellence through runbooks, alerting, and incident response. Influence technical direction. You'll contribute to architecture decisions, participate in design reviews, and mentor engineers on the team. Your designs will consider upstream and downstream integration points and balance short-term delivery with long-term platform health. You own this if you have… 7+ years of professional software engineering experience, including significant delivery of both backend services and frontend applications. Bachelor's or Master's degree in Computer Science, Information Systems Engineering, or Data Engineering. Communication skills. Strong verbal, written, and diagramming communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. Programming skills. Proficient in more than one programming language. Experience with agentic development and a perspective on how to get the most from agents during the software development lifecycle. Strong backend fundamentals. You're comfortable designing and building microservices in Java, working with relational databases (PostgreSQL), and integrating with event-driven architectures (Kafka). Experience with workflow orchestration tools like Temporal is a strong plus. Modern frontend skills. You've built production React applications with TypeScript. You care about usability, accessibility, and creating tools that people enjoy. Infrastructure fluency. You're comfortable working with containerized deployments (Docker, Kubernetes), defining infrastructure as code with Terraform, and configuring CI/CD pipelines. You don't need to be a platform engineer, but you can provision what your services need and troubleshoot deployment issues without waiting on someone else. Distributed systems thinking. You understand the tradeoffs of eventual consistency, can reason about failure modes in a service-oriented architecture, and have data-driven perspectives on topics like idempotency, schema evolution, and data partitioning. Ownership mentality. You do more than write code — you own outcomes. You think about observability from the start, you write runbooks, and you show up when your systems need you. Collaborative and communicative. You thrive in cross-functional environments. You can explain a technical tradeoff to a product manager, pair with a junior engineer on a complex problem, and contribute to architectural discussions with clarity and conviction. Bias toward simplification. You actively seek ways to reduce complexity, remove bottlenecks, and make systems easier to operate and evolve. Technology stack… Backend: Java, Spring Boot, REST APIs, Kafka (event streaming and CDC), Temporal.io (workflow orchestration), PostgreSQL, DynamoDB, Redis Frontend: React, TypeScript, Next.js Infrastructure & Cloud: AWS (ECS/EKS, Lambda, S3, RDS, MSK), Terraform, GitHub Data & Integration: Kafka topics (Avro schemas), REST and webhook service-to-service communication, batch and real-time data pipelines Observability: New Relic (APM, dashboards, alerting), structured logging, distributed tracing #LI-CH1 Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Design, build, and maintain backend systems and APIs ensuring performance and reliability. | Bachelor's degree and 3-5 years experience in production-grade backend software with cloud and containerization skills required. | Job Description NOTE: This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work onsite at the Nordstrom Seattle office a minimum of 4 days/week in order to be considered for this position. Nordstrom has an opportunity for a Software Engineer 2 to join the team. As an Engineer 2, you will be a key member of the Nordstrom Technology team. You will apply scientific, mathematical, and social principles to design, build, and maintain technology products, devices, systems, and solutions that provide amazing customer experiences while meeting the needs of the business. The scope, responsibility, and accountability is at the function level. A day in the life… Design, build, and maintain backend systems and APIs that ingest, enrich, and distribute product data Partner with product, platform, and engineering teams to understand how product data flows and how to improve it Own features end-to-end—architecture, development, testing, deployment, monitoring, and iteration Contribute to system design and code reviews, helping to uphold high engineering standards Investigate and resolve production issues quickly and thoroughly Drive continuous improvement across system performance, reliability, and developer experience You own this if you have… Bachelor's or Master's degree in CS, Engineering, or equivalent practical experience 3–5 years of experience building and maintaining production-grade software systems Proficiency in Java, Kotlin, or another modern backend language Experience with REST APIs, event-driven systems, and cloud-native architectures Familiarity with cloud platforms (AWS/GCP), CI/CD pipelines, and containerization (Docker/Kubernetes) Comfort working in high-throughput, data-centric environments with a history of shipping features fast and iteratively Experience in retail, commerce, or product/catalog data platforms is a plus #LI-CH1 Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $121,500.00 - $188,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Lead design and implementation to improve operational excellence and system reliability, mentor team members, monitor system performance, and develop automation tools. | Bachelor's degree and 10+ years software engineering or site reliability experience with proficiency in Kubernetes, cloud platforms, and Java, Go, or Python. | Job Description NOTE: This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work onsite at the Nordstrom Seattle office a minimum of 4 days/week in order to be considered for this position. Nordstrom is looking for a Senior Engineer 2 to join our Site Reliability Engineering (SRE) team — and we think that person could be you. You'll help build the scalable, reliable, and resilient systems that keep Nordstrom running for millions of customers. You'll set and maintain high operational standards, lead key projects from concept to execution, and bring fresh thinking to how our team solves problems. Your work will directly shape how seamlessly our systems perform. If you're someone who thrives on solving complex reliability challenges and wants your contributions to have real, visible impact, this is a team where that work matters. A day in the life… Collaborate with cross-functional teams to ensure their systems meet Nordstrom’s standards for operational excellence. Mentor team members and other engineers on best practices in SRE. Lead the design and implementation of projects aimed at improving operational excellence across the Technology Team. Monitor system performance and troubleshoot issues to ensure reliability and scalability. Develop and refine tools and automation to enhance system performance and operational efficiency. Participate in on-call rotations to provide support for critical issues and incidents. Continuously seek opportunities to improve processes and reduce manual efforts through automation. Contribute to the development and maintenance of documentation for systems and procedures. You own this if you have… A bachelor’s degree in computer science, Engineering, or equivalent experience 10+ years of experience in software engineering, with a focus on site reliability or infrastructure Proficiency with Kubernetes and containerization technologies Experience with languages such as Java, Go, Python Experience with cloud providers such as AWS, GCP, and Azure Strong networking experience and understanding of network protocols Excellent problem-solving skills and a proactive approach to identifying and addressing potential issues Strong communication skills and ability to work collaboratively with cross-functional teams Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $166,000.00 - $258,000.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Own end-to-end project execution and drive cross-functional alignment to deliver enterprise-wide strategic initiatives. | Bachelor's degree and 4+ years of program/project management experience with proficiency in Excel, PowerPoint, and strong communication skills. | Job Description As retail continues to evolve and challenges become increasingly complex and cross-functional, Nordstrom has recognized the need for a centralized team that partners closely with leaders across business, merchandising, technology, and operations to deliver step changes in our results. Join our Enterprise Planning and Delivery team, focused on delivering enterprise-wide capabilities, plans, and data & insights that advance Nordstrom’s top strategic priorities. You’ll be part of a high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations. This team provides a 360-degree view across the enterprise, exposure to senior leaders, and the opportunity to deliver meaningful impact. This position reports directly to the Sr. Manager, Program & Planning. A Day in the Life … As an Enterprise Planning and Delivery Program Manager II, you will own projects and programs end-to-end, driving execution and delivering results in a fast-paced, dynamic environment. You’ll leverage strong analytical skills to perform data analysis, create insights, and develop compelling presentations that influence decision-making at the highest levels. This role requires comfort with ambiguity, the ability to build strong cross-functional relationships, and the confidence to communicate effectively with senior leaders. Provide support in managing and deliver enterprise-level projects and programs from initiation through completion. Analyze complex data sets to identify trends, risks, and opportunities; translate findings into actionable recommendations. Develop high-quality presentations and reports for executive audiences. Drive clarity and alignment across stakeholders, ensuring timely and effective execution. Build strong relationships across business, technology, and operations teams to enable collaboration and problem-solving. Adapt quickly to changing priorities and navigate ambiguity with confidence. You Own This If You Have … Bachelor’s degree required; MBA or relevant Master’s degree a plus. 4+ years of experience in program or project management, operations, or related fields. Advanced proficiency in Excel (data analysis, modeling, pivot tables) and PowerPoint (executive-level presentations). Strong analytical and problem-solving skills; ability to interpret data and drive insights. Possesses financial literacy and can work with financial data to provide insights in support of strategic and operational decisions Excellent written and verbal communication skills with proven executive presence. Ability to work at a fast pace and manage multiple priorities simultaneously. Demonstrated ability to build and maintain cross-functional relationships. Comfort with ambiguity and a proactive, results-oriented mindset. Strong interest in retail and understanding of industry dynamics. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $93,500.00 - $155,000.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Lead strategic product development and roadmap planning for inventory ERP systems with cross-functional collaboration. | Minimum 5 years product management or related experience with strong retail systems integration and ERP design skills. | Job Description The Senior Product Manager for Inventory Integrations is a key member of the Nordstrom Product Management team, which will spearhead initiatives for our Inventory ERP systems. In this role, you’ll lead the charge in delivering value through strategic product development, cross-functional collaboration, and a customer-centric approach. Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish that, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all while driving stakeholder alignment. A day in the life… Drive Innovation: Foster creativity across functions and domains, encouraging experimentation and forward-thinking solutions. Plan Strategically: Orchestrate comprehensive product planning sessions, driving alignment across dependencies and domains. Evangelize Your Vision: Advocate for your product, influencing strategic roadmap decisions both within your domain and across organizational levels. Collaborate Seamlessly: Partner with business and technology teams to deliver impactful product solutions while providing responsive support. Leverage Customer Insights: Conduct research, synthesize findings, and develop a deep understanding of opportunities, incorporating market trends and competitor analysis into product roadmaps. Embrace AI & Automation: Identify opportunities to apply AI and automation to inventory integration workflows — including building and scaling AI agents, anomaly detection in data flows, predictive data quality validation, and intelligent exception routing. You own this if you have… Experience: Minimum 5 years’ experience in product management, technology, or eCommerce (retail systems integration experience preferred). Technical & Domain Expertise: Strong understanding of ERP system design, data architecture, and stock ledger management within retail operations, including the transition from on-premises to modern, cloud-based SaaS solutions. Experience with system integrations, data flows, data transformation, and validation requirements supporting inventory management, financial reconciliation, and operational efficiency is highly valued. Strategic Vision & Ambiguity: Ability to set a compelling product vision and multi-year roadmap, and to thrive in ambiguity where requirements, ownership, and scope are still forming Execution: Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP, and manage a prioritized backlog Analytical Skills: Ability to define, measure, and analyze processes to identify improvement opportunities. Communication & Collaboration: Strong written and verbal communication skills, with proven ability to build cross-functional relationships and drive alignment across engineering, finance, and inventory ops — up to executive leadership Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

Lead strategic initiatives and portfolio governance to transform inventory management and advise senior leadership. | Bachelor's degree and 10+ years in strategy consulting, program management, or supply chain operations with expertise in executive communications and AI tools. | Job Description The Senior Manager Business Management for Inventory is a critically important role, enabling the Inventory Leadership team to transform how we manage inventory, our largest investment as a company. This leader will drive strategic initiatives, internal communications and business operations for the Inventory team and at times, the broader Operations COE. This is a highly strategic and facilitative position that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation and an understanding of how to drive effectiveness and transformation at scale, and who can serve as trusted counsel to the SVP Inventory supporting over 500 corporate Inventory employees. This role is directly supported by the SVP, Inventory but works closely across the Inventory Leadership team. A day in the life: Strategic Initiatives: Drive cross-cutting strategic initiatives and provide thought leadership. This includes identifying issues that impede business group success and providing solutions/recommendations. Create materials to drive decision making and alignment on strategic initiatives in both PowerPoint and Word narratives. Problem solving: Take on key business questions and drive to recommendations and execution. This includes the ability to source and collect data, analyze or build models to interpret data, and drive to action, including the creation of materials to drive cross-functional leadership teams to make decisions. Business Measurement: You will have accountability for tracking overall goals and KPIs for Inventory and leading the Inventory Portfolio governance process. This will include developing data and measurement standards, defining consistent measurement efforts that align to business outcomes and working with leaders to communicate progress. Communications and Change: Drive internal communications strategy, events and initiatives. Work with key partners such as HR, Internal Communications and business peers to deliver a communications plan with a heavy focus on strategic vision, priorities, change management, and employee engagement. Lead and support various change leadership initiatives. Leadership Effectiveness: Participate as a valued member of the Inventory leadership team and provide input to key strategic decisions. Assess current meetings and decision making forums and provide recommendations for increasing effectiveness and the appropriate sequence/cadence. Ensure preparation and agendas for Inventory meetings are understood so that meetings are highly productive and follow up/accountability measures are in place. The Ideal Candidate: Communications Expertise: Is great at storytelling, strategy and execution across written, verbal and social mediums internally and externally. Experience creating executive leadership materials in both PowerPoint and Word narratives Strategic & analytical skills: Breadth in skillset to problem solve both strategic and analytical problems. Leveraging AI: Demonstrated experience partnering with AI Tools (i.e., Claude) as a partner in strategic thought, data & analysis, and in development of communications. Can lead the organization in effective AI usage & adoption. Brings People Together: Fosters a respectful, positive, transparent and collaborative environment. Displays humility, adaptability, unquestionable ethics & integrity. Is selfless in approach and lives the company values. Can handle highly sensitive and confidential information with discretion. Track Record of Success: Demonstrated ability to drive complex strategies and projects -exceeding expectations and delivering business results. Experience working on high profile projects with senior level executive visibility and engagement. Solid Judgement & Instincts: Proven ability to make principled decisions under pressure and find the “right” path, particularly when there are different/competing points of view. Comfortable managing ambiguity and uncertainty. Confidence to navigate a vast array of information and stakeholders. Identifies broad impact of decisions and implications for people and teams internally and externally. You own this if you have: A Bachelor’s degree and 10+ years of related experience (e.g., strategy consulting, program management, merchandising/inventory/supply chain/operations). Strong business acumen and demonstrated success in formulating strategy and guiding implementation. Effective at driving complex multi-stakeholder processes and cross-team programs to desired results while managing risk. Demonstrated strong capability in verbal and written communications skills for a large, multi-discipline organization. Proficiency in telling the story through PowerPoint and Word narratives Experience in data analytics and financial modeling is a plus Demonstrated experience leveraging AI tools Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $131,500.00 - $210,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

Lead vendor operations and employee engagement teams to drive operational excellence in a contact center environment. | Requires 5+ years leadership in contact center operations with vendor management and quality expertise, data-driven and fully remote capable. | Job Description As a Manager of Program Management - Customer CARE Operational Excellence, you will be responsible for delivering world-class service experiences across a broad and expanding portfolio. This role leads the Vendor Operations, Learning & Development, Quality Assurance, and Employee Engagement Teams and programs to drive operational excellence, culture, and continuous improvement across the contact center. The ideal candidate has successfully demonstrated strong leadership with medium-to-large, multi-site contact center teams and a proven ability to build relationships across internal and external partners. They are data-driven, solutions-oriented, and thrives in a fast-moving environment where flexibility and curiosity are essential to success. This role requires strategic planning support, the ability to anticipate business needs, and a commitment to developing direct reports and cross-functional partners alike. A Day in the Life… Vendor Operations Ensures vendor partners consistently deliver operational excellence to defined KPIs, performance, and staffing requirements Presents status updates, conducts business performance reviews, and develops risk/mitigation strategies Builds and manages strong relationships with vendor partners and stakeholders across the organization Learning & Development Support Leads the CARE Learning & Development team to ensure training programs are aligned to operational priorities and vendor partner needs Supports the design, delivery, and measurement of onboarding and continuing education programs across internal and vendor sites Facilitates alignment between L&D content and real-time operational feedback to ensure training materials remain current and impactful Champions a culture of continuous learning by encouraging knowledge sharing and skill-building across CARE teams Collaborates with CARE Leaders to identify performance gaps and develop targeted training interventions Quality Assurance & Voice of the Customer Support Leads the Quality Assurance team to support the design and maintenance of quality frameworks, scorecards, and evaluation processes Monitors QA and CSAT trends and data to surface insights, identify coaching and training opportunities, and drive performance improvements Ensures vendor partners and internal teams are aligned to QA and CSAT standards and actively working toward continuous improvement Supports calibration sessions and feedback loops between QA, Operations, and L&D teams to create a unified performance ecosystem Leverages QA and CSAT data to inform vendor performance reviews and operational strategy Employee Engagement Partners with Recruiting Team on hiring practices Supports the development and execution of employee engagement strategies that foster a positive, inclusive, and high-performance culture within CARE Partners cross-functionally to identify engagement gaps and champion initiatives that improve team morale, retention, and belonging Acts as a culture ambassador, ensuring Nordstrom values are embedded across both internal teams and vendor partner environments Tracks engagement metrics and participates in action planning based on survey results and ongoing feedback Supports recognition programs, team events, and communications that reinforce a strong employee experience Leadership & Cross-Functional Collaboration Leads, supports, and develops direct reports, fostering a culture of accountability, growth, and high performance Aligns with CARE Operations Managers on best practices for processes, procedures, communications, and trainings Identifies issues and changes, independently driving solutions and escalating where appropriate Provides leadership support across the full customer service operations portfolio with a high level of customer obsession Required Knowledge, Skills & Abilities This is a fully remote role. Must be able to meet the Nordstrom Work from Home Guidelines Flexible availability, including nights, weekends, and holidays 5+ years of proven leadership in multi-faceted contact center operations Vendor Management Expertise – Experience overseeing multi-site, third-party vendor contact center operations and optimizing outsourced recruitment and performance efforts Learning & Development Acumen – Familiarity with adult learning principles, training design, or facilitation; ability to partner effectively with L&D professionals Quality Mindset – Experience with quality assurance frameworks, calibration processes, or performance measurement in a contact center environment Employee Engagement Champion – Demonstrated ability to build culture, drive engagement, and support retention across diverse teams Data-Driven & Results-Oriented – Strong analytical skills to track performance metrics across vendor ops, QA, L&D, and engagement, and implement scalable improvements Operational & Process-Focused – Skilled in designing quality control processes, incentive models, and reporting frameworks Collaborative Leader – Able to work cross-functionally to ensure alignment across vendors, program ops, L&D, QA, and people teams Problem-Solver & Innovator – Passionate about improving efficiency, automating workflows, and enhancing the customer and employee experience Flexible & Adaptive – Openness to taking on additional tasks and responsibilities as business needs evolve Nordstrom is able to offer remote employment for this position in all states except AR, MS, MT, ND, SD, VT, WV and WY. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. California: $110,500- $183,000 annually, Colorado: $96,000- $154,000 annually, Florida: $96,000- $154,000 annually, Iowa: $ $96,000- $154,000 annually, Nevada: $96,000- $154,000 annually, New York: $120,000- $192,000 annually, Texas: $96,000- $154,000 annually, Washington: $110,000- $183,000 annually We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

Lead AWS cloud database architecture and operations, maintain on-premises databases, develop automation, and mentor engineers. | 7+ years database engineering with 3+ years AWS cloud operations and expertise in Oracle, MSSQL, and Terraform. | Job Description About the Role Nordstrom’s Database Platform Services team keeps the data infrastructure powering our business running — Oracle, MSSQL, and PostgreSQL at enterprise scale — while actively building the cloud-native database platform that will define the next decade. We’re looking for a Senior Cloud Database Engineer who brings AWS as their primary strength and genuine Oracle and MSSQL operational depth as a non-negotiable foundation. This is not a pure cloud role. You’ll be the AWS subject matter expert on a team of seasoned DBAs, leading our cloud database platform buildout on RDS, Aurora PostgreSQL, and Aurora DSQL while also owning production responsibility for mission-critical Oracle and MSSQL systems through an active migration period. You’ll establish AWS standards from the ground up, mentor experienced engineers expanding into cloud-native practices, and carry accountability across both worlds. What You’ll Do AWS Cloud Platform Leadership Architect, deploy, and operate AWS database services with primary focus on RDS (Oracle, SQL Server, PostgreSQL), Aurora PostgreSQL, and Aurora DSQL. Define enterprise-grade standards, governance frameworks, and deployment patterns for AWS database services at Nordstrom. Design backup, HA, and disaster recovery strategies meeting SLA and compliance requirements on AWS. Develop and own Terraform infrastructure-as-code for cloud database provisioning, parameter management, networking, and lifecycle automation. Lead knowledge transfer — run hands-on workshops, write runbooks, and actively mentor DPS engineers expanding into AWS cloud-native practices. Evaluate the broader AWS database services ecosystem (ElastiCache, DMS/SCT, DynamoDB, Redshift, and others) and guide adoption decisions. Monitor and optimize performance using CloudWatch, Performance Insights, and related AWS observability tooling. Oracle, MSSQL & GoldenGate Operations Support Oracle 19c/21c on-premises fleet: patching cadences, OEM management, AWR/statspack analysis, RAC/ASM operations, and performance diagnostics. Manage MSSQL Server environments: HA/AG, backup strategy, performance tuning, security hardening, and P1 incident ownership. Operate GoldenGate CDC pipelines including Extract/Replicat configuration, OCI GoldenGate managed service, and GG4BD delivery to Confluent Cloud Kafka. Participate in on-call rotation and lead P1/P2 incident response across AWS and on-premises platforms. Partner with application teams on schema change management, query optimization, and database architecture reviews. What You Bring Required 7+ years of database engineering experience with at least 3 years of AWS cloud database operations carrying production accountability. Deep AWS expertise with hands-on production experience in RDS, Aurora PostgreSQL, and Aurora DSQL: parameter tuning, HA topology, failover, and replication. Solid Oracle DBA skills at enterprise scale: 19c/21c administration, fleet patching, OEM, ASM, AWR/statspack, and performance diagnostics. Production-depth required, not incidental exposure. Operational MSSQL Server depth: HA/AG, T-SQL, backup/recovery, performance tuning, and independent P1 incident ownership. Production Terraform for real infrastructure — state management, module design, and plan/apply discipline. Proven ability to establish cloud database standards and best practices in an enterprise environment. Experience enabling a team through a technology transition: training, runbooks, workshops, or hands-on mentorship. Strongly Preferred Production GoldenGate CDC experience: Extract/Replicat configuration, trail file management, GG4BD, and bounded recovery. DMS or equivalent CDC experience considered. AWS Database Specialty or Solutions Architect Professional certification. Experience with DMS and SCT for Oracle or MSSQL to Aurora PostgreSQL migrations. AWS observability tooling: CloudWatch, Performance Insights, RDS Enhanced Monitoring, or equivalent. CI/CD pipeline integration for database deployments. Nice to Have Broader AWS database services: ElastiCache (Redis/Memcached), DynamoDB, Redshift, Neptune. AWS data ecosystem familiarity: S3, Glue, Athena, Kinesis, Lake Formation. OCI experience or certifications. Why Nordstrom Be the founding AWS cloud database expert on a team of seasoned Oracle and MSSQL professionals who are genuinely invested in growing their skills — your knowledge transfer work will have real impact. Work on systems that matter: database infrastructure supporting one of retail’s most recognized brands at national scale. Technically interesting work in parallel: enterprise Oracle fleet operations, real-time GoldenGate CDC, and cloud-native AWS database design all at once. A role that keeps you hands-on technically while developing real mentorship and platform leadership experience. Competitive compensation, comprehensive benefits, and a team that values operational depth over breadth of buzzwords. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!