Nordic Healthcare Group (NHG)

Support marketing activities, analyze data for growth opportunities, execute campaigns, and collaborate with sales and marketing teams. | Bachelor's in business or related field, 5+ years in product/service marketing, with healthcare or technology experience preferred. | Make a difference. Be happy. Grow your career. Summary of the Role: The Business Line Marketer supports marketing activities and go-to-market execution related to a specific product or service line for Nordic. This role operationalizes and delivers marketing priorities set by senior marketing leadership. The ideal candidate is creative, strategic, and well-versed in the latest trends and best practices across B2B marketing. Job Responsibilities Support market research to understand industry trends, customer needs, and competitive landscape. Analyze data to identify opportunities for growth and areas for improvement. Implement activities in support of marketing strategies and plans. Execute messaging frameworks established by senior leaders. Ensure brand consistency across all materials. Plan and execute integrated marketing campaigns. Manage campaign timelines and cross-functional coordination. Work closely with sales, solutions, and delivery teams to execute deliverables. Contribute to the defining and refining the positioning of services in the market. Create unique selling propositions and value propositions. Collaborate with the marketing team to create compelling and effective promotional materials. Provide marketing support to sales teams to drive product/service adoption. Monitor and optimize marketing expenses to ensure a positive return on investment. Track and report the performance of marketing campaigns and initiatives. Use data and analytics to measure the effectiveness of marketing strategies, adjusting as needed. Implement communication strategies to reach the target audience. Craft messaging, and content that resonates with the specific market segment. Engage with key stakeholders, including customers, to gather feedback and insights. Skills and Experience Bachelor’s Degree required in business, marketing, or related field. 5+ years working in product or service marketing, preferably for a technology or business services company in healthcare with at least 3 years focused on service or segment marketing. Demonstrated knowledge and experience in implementing and optimizing marketing strategies across multiple touchpoints with proper reach and measurement of effectiveness. A history of working with matrixed, cross functional teams within a business unit structure and centralized, global marketing services. Knowledge of marketing, B2B marketing, regional, and field media best practices. Working knowledge of health information technology, electronic medical records, enterprise resource management, and managed services. Excellent time, budget management, and project management skills. Strong written communication and speaking skills with the ability to present. Additional Details Remote Travel up to 20% Occasional off-hours support as needed #LI-AH2 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Provide Epic-related consulting, troubleshoot, optimize workflows, and mentor client teams. | Requires at least 3 years of Epic experience, current Epic certifications, and project management skills. | Make a difference. Be happy. Grow your career. A Nordic consultant is more than just an Epic expert. Our analysts take ownership for their work and the greater success of the organization. We’re also looking for someone who listens to the client and understands that each project and each organization is unique. You'll need to tackle tough projects to help those organizations succeed. Experience implementing Epic is required, and if you have experience on a Connect or optimization project, that’s a plus. Here are a couple things you’ll need: -At least 3 years of Epic experience -At least 1 current Epic certification (Beacon, Beacon Oncology, Research-Clinical, Research-Billing)) Senior Consultant A Senior Consultant provides consulting services to clients on Epic-related projects in an analyst, project management, project leadership or training capacity. Key Responsibilities Perform Epic-related consulting and administrative computer services for Nordic clients Apply technical expertise to individual client system build in order to identify, troubleshoot, and resolve problems. Mentor client project teams as necessary in project and system build strategy. Track and document risks and issues. Analyze and document workflows. Work closely with project leadership, including documentation and facilitation. Work directly with Epic end users. Monitor workflows, provide documentation, and optimization suggestions. Lead meetings regarding project status and on-going work-product coordination. Additional specific duties related to the project as may be required and dictated by individual clients. These duties are documented on a per-contract basis in the client’s statement of work. May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers. Skills and Experience All consultants must possess at least one Epic certification. Multiple certifications preferred. Some project management experience is preferred. Training roles may not always require Epic certification. For project management/leadership roles, PMP strongly preferred. Minimum two years’ Epic work experience after certification. Strong communication skills, written and verbal. Highly organized, able to multi-task as well as maintain intense focus on individual tasks. Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product. Highly adaptable; able to acclimate quickly to new project assignments; to include, but not limited to: Adapt quickly to new work environments. Work successfully with different teams and co-workers. Client workplace rules and regulations. Varying travel and living arrangements due to project location changes. Aptitude for mentoring and guiding others. Possess a strong work ethic who treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values. Very high degree of professionalism #LI-JW1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Leading healthcare data and analytics projects, managing client relationships, and mentoring team members. | Requires 6+ years in healthcare data analytics, team management, and technical expertise in EHR systems and data standards. | Make a difference. Be happy. Grow your career. The Data & Analytics Manager provides essential support and leadership across Advisory Services delivery, internal team development, and strategic sales enablement. The Data & Analytics team is part of Nordic’s Digital Health team and works across many solution areas to provide strategic guidance and technical expertise for healthcare needs related to Data Management, Reporting Infrastructure, Analytics, and Artificial Intelligence. Key Responsibilities The Data & Analytics Manager will have the following key responsibilities, which include but are not limited to: Managing client engagement scope and overall delivery of agreed upon solutions Maintaining an understanding of client needs and structures, prioritizing client satisfaction, and working across teams to address any issues raised Maintaining relationships within customer accounts, building Nordic’s presence and brand within the account, and identifying opportunities to expand service offerings Managing workloads within Nordic D&A solution teams and mentoring Nordic D&A team members Managing Analytics Strategy engagements, including leading client interviews, deliverable creation, and client presentations Assisting D&A to refine and maintain marketing information, sales strategy, and participating in sales support Assisting with client acquisition and retention, maximizing team productivity and solution delivery Continuously improving process and internal support documents, and assisting in the improvement of workflows and processes and managing multiple projects simultaneously Leading client sessions, articulating services and providing regular project updates Coordinating and forecasting work; plans accordingly Participating in continuous learning opportunities Working to uphold and strengthen Nordic’s corporate culture Working with the client team on sales enablement and sales processes Working on business operations projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary Skills and Experience Bachelor’s degree or equivalent experience 6 years of experience in healthcare industry is preferred; 2 years of people management Excellent communication skills, written and verbal Exceptional customer management and service skills Demonstrated ability to lead complicated projects, preferably related to strategic data & analytics solutions in the healthcare space Experience in leading team members, including onboarding, professional development, mentoring, training, and workload management Passion for developing creative, innovative solutions to meet healthcare Data & Analytics needs, including the use of AI Experience in developing enterprise analytics strategy, including current state assessment, future state definition and roadmap development Experience in data conversions in large EHR (e.g., Epic, Cerner) preferred Experience in Epic Cogito implementations and maintenance, preferred Demonstrated experience in Healthcare data standards (CCDA, HL7, Claims, FHIR etc.) preferred Knowledge of visualization technologies, such as Qlik, Tableau, Power BI Experience with database and/or Cloud development using MS SQL, Oracle, MS Azure, AWS, GCP, or other technologies, preferred Understanding ETL technologies, such as SSIS, Azure Data Factory, or Databricks preferred Certification in one or more EHR application data models or related experience nice to have Demonstrated ability to seek out, analyze, and solve novel problems Proficient with Microsoft Office applications Ability to organize with exceptional attention to detail Able to work independently and within a team environment Must demonstrate and embody Nordic’s maxims Additional Details Work Remotely in a professional home office or Nordic’s Home Office in Madison, WI Travel up to 25% of the time Occasional off hours support as needed #LI-AH2 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Provide expert platform-specific services, evaluate and optimize healthcare billing systems, and lead project teams. | Requires a relevant degree, 2+ years of industry-specific experience, and strong communication and problem-solving skills. | Make a difference. Be happy. Grow your career. The Senior Consultant - Epic Resolute Hospital Billing Analyst provides expert platform-specific services leveraging their technical, management, and leadership skills to ensure success and aide their client in meeting their organizational goals. Key Responsibilities Perform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client, including but not limited to: Evaluate current-system processes and procedures; recommend and develop workflow and computer system configurations and modifications based on experience and best practice Apply technical expertise to individual client system build to identify, test, and troubleshoot software systems Provide project management and project leadership services in alignment with client expectations and contracted role Provide leadership guidance and mentorship to client and Nordic teammates Work directly with project teams, end-users, and leadership as project needs dictate Lead and attend meetings regarding project status and on-going work-product coordination Accurately and completely document work progress, issues, escalations, and other required information in accordance with Nordic and individual client requirements Additional specific duties related to the project as may be required and dictated by client Skills and Experience Bachelor’s degree or equivalent experience required Relevant training, certification, or accreditation required 2+ years’ relevant industry-specific work experience required 5+ years’ professional experience strongly preferred Previous consulting experience preferred Excellent communication skills, written and verbal Proven ability to apply problem solving and technical skills Must demonstrate and embody Nordic’s maxims Possess a strong work ethic and treat others with respect, keep commitments, inspire the trust of others, work ethically and with integrity, and uphold organizational values Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines Demonstrated sound judgment and appropriate escalation Highly organized, able to multi-task as well as maintain intense focus on individual tasks Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product Highly adaptable and able to acclimate quickly to new project assignments Aptitude for mentoring and guiding others Maintain a high degree of professionalism Must be able to work independently, as well as within a team environment Additional Details Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility Travel up to 100% of the time, or as Nordic or client needs dictate Position generally necessitates travel outside of scheduled work hours including nights or weekends; travel interruptions may occur Work schedule will vary based on Nordic or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours Must be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with Nordic staff as necessary Timely entry of time and expenses required in accordance with Nordic and client policy Status reporting and project handoff documentation as required by Nordic or client Provide equipment necessary to perform job functions in accordance with Nordic and client policy Complete all Nordic and client required training and education in timely manner Respond to communication from Nordic management team and other corporate team members in a timely and complete manner May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers #LI-AL1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Providing advanced troubleshooting, system setup, and support for EHR applications, managing multiple client projects, and ensuring high-quality customer service. | Requires a bachelor's degree or 8+ years industry experience, Epic Ambulatory certification, 3-5 years of EHR support experience, and proficiency with Microsoft Office and ticketing systems. | Make a difference. Be happy. Grow your career. The Role The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors. KEY RESPONSIBILITIES They will be responsible for, but not be limited to: Technical Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application Advisor Performing analysis of workflows system setup, and system audits at the direction of a Senior Application Advisor, including participating in system upgrades and testing Project and Issue Management Exercising moderate judgment and contributing to decisions, under the supervision of Senior Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate Managing multiple customer assignments with moderate oversight from Senior Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management Managing multiple complex clients and projects simultaneously with moderate oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) Following proper change control policies for migrating application build and configurations Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested Teamwork and Customer Service Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers Participating in communication and change-management of proposed changes, under the guidance of Senior Application Advisors, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts Growth and Mentorship Understanding moderately complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks Skills and Experience Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience) Certification in Epic Ambulatory with moderate understanding of functionality within that application 3-5 years of experience implementing, training, or supporting EHR modules Must demonstrate and embody Nordic’s maxims Ability to apply problem solving skills Excellent communication skills, written and verbal Proficient with Microsoft Office applications Strong attention to detail and ability to organize Must be able to work independently, as well as within a team environment Prior experience with ticketing systems and change management processes Strong customer service track record Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred Additional Details Ability to take on-call rotations outside of core business hours, including nights and weekends Ability to travel up to 10% Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Providing technical support to end users via phone, chat, or email, documenting issues, and escalating as needed. | At least 2 years of customer service experience, 1+ years in a call center, basic IT skills, and familiarity with healthcare terminology preferred. | Make a difference. Be happy. Grow your career. Job Summary The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users’ problems, queries, or complaints. The agent assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. CLINICAL SERVICE DESK AGENT I The Clinical Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Utilize excellent customer service skills and exceed customers’ expectations. Key Responsibilities The Clinical Service Desk Agent will be responsible for, but not be limited to: Providing a high level of professionalism and customer service Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs Taking end user calls regarding questions or issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed Walking end user through problem solving or workflow process Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s) Quickly identify and escalate high-priority issues to appropriate team Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues Maintaining and expanding knowledge of help desk procedures and services Making good faith effort at resolving more complex ends user issues Collaborating and interfacing with all members of the Service Desk. Working efficiently and reliably in unsupervised and varying environments Adhering to policies and procedures such as HIPAA and client notification expectations Attending and participating in team meetings Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested Skills And Experience 2+ years customer service experience required 1 + years’ experience working in a call center required Basic understanding of Healthcare Terminology and Basic IT competencies required EHR knowledge and/or experience, preferred Excellent customer service and communication skills, written and verbal Ability to maintain calm and professional composure in stressful environments Proficient in English to support our clients’ needs. Spanish is a plus Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills Ability to apply problem solving skills across repetitive tasks Ability to work nights and weekends, depending on assigned shift Strong attention to detail and ability to organize Must be able to work independently, as well as within a team environment Must demonstrate and embody Nordic’s maxims Additional Details Working in Madison, WI, is not required, but preferred. Trips to the Nordic Home Office in Madison, WI will be expected Ability to travel up to 5% of the time Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Providing technical support to end users via various communication channels, diagnosing issues, documenting incidents, and escalating as needed. | Strong communication skills, ability to learn new software quickly, attention to detail, and availability for night/weekend shifts. | Make a difference. Be happy. Grow your career. PORTAL SERVICE DESK AGENT I The Patient Portal Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. They respond to and diagnose problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. They provide effective and timely resolution of users’ problems, queries or complaints. They assist in hardware and software evaluation and recommend upgrades or improvements to the IT infrastructure. The Patient Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. KEY RESPONSIBILITIES The Portal Service Desk Agent will be responsible for, but not be limited to: Providing excellent customer service Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s) Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues Adhering to policies and procedures such as HIPAA and client notification expectations Attending and participating in team meetings Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested SKILLS AND EXPERIENCE Excellent customer service and communication skills, written and verbal Proficient in English to support our clients’ needs. Spanish is a plus Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills Ability to apply problem solving skills across repetitive tasks Ability to work nights and weekends, depending on assigned shift Strong attention to detail and ability to organize Must be able to work independently, as well as within a team environment Must demonstrate and embody Nordic’s maxims ADDITIONAL DETAILS Working in Madison, WI, is not required, but preferred. Trips to the Nordic Home Office in Madison, WI will be expected Ability to travel up to 5% of the time Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Support and oversee construction technology initiatives, develop roadmaps, and coordinate cross-functional teams to ensure project success. | Requires 5+ years of IT project/program management experience in construction or related field, with skills in managing cross-functional teams, understanding construction technology, and experience with project methodologies. | Make a difference. Be happy. Grow your career. JOB SUMMARY The Construction IT Program Manager plays a pivotal role in shaping and guiding the organization’s technology strategy across the construction lifecycle. In this capacity, this role represents IT, partnering closely with project sponsors, construction executives, project managers, and technical teams to develop clear, actionable roadmaps that enhance project delivery and operational efficiency. The role focuses on reviewing high level business and technical requirements, ensuring alignment with organizational priorities, and supporting the successful execution of construction initiatives across operations. This position also contributes to the continuous improvement of IT program management practices, governance standards, and delivery frameworks across the enterprise. KEY RESPONSIBILITIES The Construction IT Program Manager will be responsible for the following, including but not limited to: Collaborate with project sponsors and construction leadership to define strategic priorities and ensure alignment between business goals, operational needs, and technology initiatives. Develop and maintain multi year construction technology roadmaps, ensuring they reflect evolving project delivery requirements, operations needs, and enterprise strategy. Review and refine high level requirements to ensure clarity, feasibility, and alignment with project controls, and operational processes. Lead cross functional teams of analysts, solution architects, and implementation teams to support the planning and execution of global construction projects. Provide weekly executive updates to the executive leadership summarizing progress, risks, and key decisions for global construction technology programs. Partner with project managers to oversee all phases of construction IT projects, ensuring effective initiation, planning, execution, monitoring, controlling, and closeout. Collaborate with project managers to develop and maintain project plans that reflect scope, schedule, budget, and construction‑specific requirements. Communicate effectively with stakeholders across field and office teams, preparing clear program status reports and documentation. Identify and escalate risks, offering recommendations to support timely decision making. Manage relationships with technology vendors and solution providers, coordinating deliverables and ensuring alignment with IT and project requirements. Participate in global construction initiatives and support broader programs as needed. SKILLS AND EXPERIENCE 5+ years of IT project or program management experience within the construction industry or supporting construction operations Experience collaborating with project sponsors and senior leadership to define priorities and roadmaps Project Management Professional (PMP) certification preferred Experience managing both waterfall and agile methodologies Strong ability to interpret and refine high level business and technical requirements Ability to lead cross functional teams through full lifecycle project delivery Advanced proficiency with Microsoft Office Suite, including Visio and SharePoint Excellent written and verbal communication skills, with the ability to tailor messaging to field teams, technical teams, and executives Experience supporting change management efforts from an IT/PMO perspective Familiarity with construction technology platforms, data workflows, and vendor coordination is beneficial ADDITIONAL DETAILS Remote work is authorized for this position Travel up to 20% may be required and will vary month to month Position may require evening or weekend work to meet project deadlines on occasion Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Leading consumer insights and new product development initiatives, conducting global research, and providing strategic guidance. | Extensive experience in market research, consumer insights, and innovation leadership, with no mention of Epic or healthcare IT experience. | Make a difference. Be happy. Grow your career. A Nordic consultant is more than just an Epic expert. Our analysts take ownership for their work and the greater success of the organization. We’re also looking for someone who listens to the client and understands that each project and each organization is unique. You'll need to tackle tough projects to help those organizations succeed. Experience implementing Epic is required, and if you have experience on a Connect or optimization project, that’s a plus. Here are a couple things you’ll need: -At least 3 years of Epic experience -At least 1 current Epic certification (Willow Ambulatory, Willow Inpatient, Willow Inventory) Senior Consultant A Senior Consultant provides consulting services to clients on Epic-related projects in an analyst, project management, project leadership or training capacity. Key Responsibilities Perform Epic-related consulting and administrative computer services for Nordic clients Apply technical expertise to individual client system build in order to identify, troubleshoot, and resolve problems. Mentor client project teams as necessary in project and system build strategy. Track and document risks and issues. Analyze and document workflows. Work closely with project leadership, including documentation and facilitation. Work directly with Epic end users. Monitor workflows, provide documentation, and optimization suggestions. Lead meetings regarding project status and on-going work-product coordination. Additional specific duties related to the project as may be required and dictated by individual clients. These duties are documented on a per-contract basis in the client’s statement of work. May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers. Skills and Experience All consultants must possess at least one Epic certification. Multiple certifications preferred. Some project management experience is preferred. Training roles may not always require Epic certification. For project management/leadership roles, PMP strongly preferred. Minimum two years’ Epic work experience after certification. Strong communication skills, written and verbal. Highly organized, able to multi-task as well as maintain intense focus on individual tasks. Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product. Highly adaptable; able to acclimate quickly to new project assignments; to include, but not limited to: Adapt quickly to new work environments. Work successfully with different teams and co-workers. Client workplace rules and regulations. Varying travel and living arrangements due to project location changes. Aptitude for mentoring and guiding others. Possess a strong work ethic who treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values. Very high degree of professionalism #LI-AB1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Leading cross-functional teams through the full product lifecycle, gathering and prioritizing requirements, managing backlogs, and ensuring successful product delivery. | Experience as a Product Owner or similar role, strong Agile skills, ability to facilitate stakeholder discussions, and proficiency with backlog management tools. | Make a difference. Be happy. Grow your career. Position Summary We are seeking a customer-centric Product Owner to join our growing Digital Product Team. The ideal candidate will be responsible for leading cross-functional product delivery teams through the full product lifecycle, from ideation to launch and optimization. This role requires strong collaboration with internal stakeholders, customers, and technical teams to build product roadmaps, align customer, vendor, and internal team working processes, and ensure the delivery of digital solutions that drive business value and enhance user experiences. A critical component of this role includes direct facilitation with business stakeholders in healthcare provider and shared services operations, to elicit, document, and prioritize business requirements. These requirements will serve as the foundation for accurate technical estimation and implementation by the product delivery teams. Key Responsibilities Serve as the voice of the customer and the business within the product team, ensuring alignment between strategic goals and technical execution. Become a subject matter expert and act as primary liaison between business stakeholders, customers, and product delivery teams. Lead workshops, interviews, and discovery sessions with customers to gather, analyze, and validate business needs, developing business requirements documents (BRDs) to translate needs into actionable product requirements. Document detailed user stories, acceptance criteria, and functional specifications to support estimation and development activities. Act as the point of accountability for validating requirements and priorities with customers before and during delivery Own and manage the product backlog, continuously prioritizing based on customer value, business impact, technical effort, and strategic alignment. Partner with technical designers, developers, QA, and other cross-functional stakeholders to ensure product solutions meet business needs and deliver a high-quality user experience. Collaborate closely with Agile delivery teams to support sprint planning, backlog grooming, and release management. Lead and refine agile ceremonies as needed based on subject matter expertise in Agile. Define product success metrics and support ongoing performance monitoring and optimization post-launch. Stay current with industry trends, emerging technologies, and competitive landscape to inform product strategy and innovation. Qualifications & Experience Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (Master’s degree preferred). 2-4 years of experience as a Product Owner, Business Analyst, or similar role within an Agile software development environment. Proven experience leading digital product initiatives from concept through delivery and iteration. Demonstrated ability to facilitate customer discussions and translate requirements into technical solutions. Experience writing detailed user stories and managing complex backlogs in tools like Jira, Azure DevOps, or similar platforms. Strong understanding of Agile/Scrum methodologies, including backlog grooming, sprint planning, and retrospectives. Experience using automation to drive continuous improvement, including the use of AI/machine learning Excellent communication, negotiation, and interpersonal skills. Ability to think strategically and execute tactically, managing multiple priorities in a fast-paced environment. Competencies Pragmatic and detail-oriented - Consistently takes a thorough, accurate, organized and productive approach. Influence - Ability to gain agreement and support for ideas and initiatives. Continuous learner - Maintains an unrelenting focus on personal development to elevate professional knowledge and skill. Community - Maintains an outside-in perspective by building and maintaining peer networks. Business results orientation - Seeks to understand business needs and works to anticipate, identify and meet employee needs. Tech-savvy - Ability to quickly learn, implement and utilize new technologies. Analytical and problem-solving ability - Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules. Strong interpersonal skills - Ability to work across business lines at senior levels to influence and effect change to achieve common goals. Communications - Excellent oral and written communication skills. Organizing and prioritizing - Can effectively address projects, requests and other competing priorities. Enablement mindset - Ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology. Servant leadership - Ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under your supervision. Vision - Ability to see and explain how business stakeholders can exploit technology to improve employee experience and engagement. Integrity - Demonstrates a high level of integrity, discretion and confidentiality. Preferred Qualifications Experience in customer-facing roles or working with enterprise-level clients. Certification(s) such as CSPO, SAFe PO/PM, PMI-ACP, or equivalent. Familiarity with digital product domains such as e-commerce, SaaS platforms, data & analytics, or customer portals. Why Join Us Work with a passionate, high-impact team focused on building innovative digital solutions for our healthcare provider internal and consumer customers Influence the direction of key products and drive visible outcomes consistent with business vision. Opportunity to work directly with customers and help shape digital experiences from the ground up. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Manage and deliver IT projects on schedule and budget using waterfall methodology, lead remote teams, and maintain project documentation and communications. | 2-5 years project coordination/management experience, associate degree, budget management skills, strong communication, and preferably CAPM or PMP certification. | Make a difference. Be happy. Grow your career. The Role The IT Project Manager I is required to lead multiple projects through all lifecycle phases in support of IT. They are responsible to deliver projects on time and within budget and scope. Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us. Key Responsibilities Manage and deliver projects on schedule and on budget utilizing waterfall methodology Proactively manage project finances and forecasting. Document project objective, scope, and deliverables; define project tasks and resource requirements. Schedule and attend cross functional project meetings, prepare agendas, take notes, send out relevant updates, etc. Deliver basic project plans, status updates and reports in conjunction with the technical project leaders. Lead geographically dispersed teams remotely. Required Skills and Experience Associate’s degree, minimum 2-5 years experience in Project Coordination/Project Management. Recent project management experience, with majority of projects delivered in Waterfall methodology At least 1 year experience in managing project budgets Strong interpersonal skills and influencing abilities. Ability to communicate effectively through verbal, written, and formal presentation communications. Nice to Have Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) MS Project experience Experience delivering projects related to infrastructure or healthcare Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

The Pharmacy Application Coordinator will work closely with various healthcare professionals to configure software and manage change within the organization. They will also participate in the development and design of applications, ensuring optimal end-user experience and system performance. | Candidates should have a Bachelor’s degree with 12 years of related experience or a Master’s degree with 8 years of experience. They must possess strong technical knowledge, communication skills, and the ability to lead teams effectively. | Make a difference. Be happy. Grow your career. The Pharmacy Application Coordinator will work side by side with physicians, nurses, therapists, billing office staff, and more to configure our software, help people lead and manage change, and ultimately transform the way we provide healthcare across the organization. The Pharmacy Application Coordinator participates in the development and design of the application(s) for which the incumbent is responsible and is required to gain an in-depth knowledge of the application(s). The Pharmacy Application Coordinator will apply creativity and problem-solving skills to discover and design solutions for a broad array of issues, from configurations improving efficiency and patient safety to optimizations and software upgrades Essential Job Functions Recent/relevant technical experience in medication management integrated with EHR Substantially understands functionality, maintenance, and support of EPIC Applications, especially applicable application Expertise with workflow analysis and design. Is able to analyze workflow and offer suggestions or solutions in any department or market. Understands integration with other applications and is able to offer feedback to areas outside their application team. Assess and collaborate on system workflows in order to maintain optimal end-user experience. Support of informatics and market-led workgroups to identify, recommend, and own EMR scope of work. Maintenance in technical environments, production, and non-production, adherence to team standards for quality. Regularly monitors team incidents and requests and seeks opportunities to assist ACs with solutions Assistance in the delivery of training and education to various audiences, including coordination with the training team and end-user sponsors for the relevant content and delivery mechanism Expert with best practice workflows. Identifies when there is no standard and works to unify users or departments to agree on best practices. Proactive in identifying strategies to improve team performance and end-user satisfaction. Continuously looks for ways to improve the system. Facilitates discussion with enterprise E.H.R. and Epic team members to prioritize enhancements and develop timelines for implementation. Quickly and accurately assesses the root issue behind a problem and prepares a concise leadership summary describing the issue and potential solutions along with a recommended path to proceed. Able to independently lead a small team of individuals to address a problem area including establishment of timelines, end-user communication, leadership communication, and management of other teams. Able to own highly integrated issues and to pull people together as necessary to address them. Licensure/Certification Preferred Epic Willow/Beacon, Licensed as a Registered Pharmacist Education and Minimum Years of Experience Required Bachelor’s degree and 12 years of related experience or Master’s degree and 8 years. Other Knowledge, Skills, and Abilities Required Ability to absorb complex technical concepts and communicate them to a non-technical audience. Coordinate day-to-day activities of team members. Ability to delegate effectively. Outstanding prioritization, follow-up, and communication skills are required. Ability to research, organize, analyze, and synthesize data to support effective decision-making. Effectively navigates shifting priorities, demands, and timelines in a fluid environment. Experience in managing projects and leading meetings. Excellent at providing and receiving feedback regarding job performance. Additional Information Long Distance or air travel as needed – not to exceed 10% travel. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

The Senior Consultant will provide consulting services on Epic-related projects, applying technical expertise to client system builds and mentoring project teams. They will also analyze workflows, track risks, and lead meetings regarding project status. | Candidates must have at least 2 years of Epic experience and at least one current Epic certification. Strong communication skills and the ability to adapt to new environments are essential. | Make a difference. Be happy. Grow your career. A Nordic consultant is more than just an Epic expert. Our Inpatient analysts take ownership for their work and the greater success of the organization. We’re also looking for someone who listens to the client and understands that each project and each organization is unique. You'll need to tackle tough projects to help those organizations succeed. Experience implementing Epic is required, and if you have experience on a Connect or optimization project, that’s a plus. Here are a couple things you’ll need: -At least 2 years of Epic experience -At least 1 current Epic certification (EpicCare Inpatient, Clin Doc, Orders, ASAP, or other inpatient specialties) Senior Consultant A Senior Consultant provides consulting services to clients on Epic-related projects in an analyst, project management, project leadership or training capacity. Key Responsibilities Perform Epic-related consulting and administrative computer services for Nordic clients Apply technical expertise to individual client system build in order to identify, troubleshoot, and resolve problems. Mentor client project teams as necessary in project and system build strategy. Track and document risks and issues. Analyze and document workflows. Work closely with project leadership, including documentation and facilitation. Work directly with Epic end users. Monitor workflows, provide documentation, and optimization suggestions. Lead meetings regarding project status and on-going work-product coordination. Additional specific duties related to the project as may be required and dictated by individual clients. These duties are documented on a per-contract basis in the client’s statement of work. May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers. Skills and Experience All consultants must possess at least one Epic certification. Multiple certifications preferred. Some project management experience is preferred. Training roles may not always require Epic certification. For project management/leadership roles, PMP strongly preferred. Minimum two years’ Epic work experience after certification. Strong communication skills, written and verbal. Highly organized, able to multi-task as well as maintain intense focus on individual tasks. Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product. Highly adaptable; able to acclimate quickly to new project assignments; to include, but not limited to: Adapt quickly to new work environments. Work successfully with different teams and co-workers. Client workplace rules and regulations. Varying travel and living arrangements due to project location changes. Aptitude for mentoring and guiding others. Possess a strong work ethic who treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values. Very high degree of professionalism #LI-JG1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

The Senior Consultant provides consulting services to clients on Epic-related projects, focusing on system build, troubleshooting, and mentoring client project teams. They are responsible for tracking risks, analyzing workflows, and leading project meetings. | Candidates must have at least 2 years of Epic experience and hold at least one current Epic certification. Strong communication skills and the ability to adapt to new environments are essential. | Make a difference. Be happy. Grow your career. A Nordic consultant is more than just an Epic expert. Our analysts take ownership for their work and the greater success of the organization. We’re also looking for someone who listens to the client and understands that each project and each organization is unique. You'll need to tackle tough projects to help those organizations succeed. Experience implementing Epic is required, and if you have experience on a Connect or optimization project, that’s a plus. Here are a couple things you’ll need: -At least 2 years of Epic experience -At least 1 current Epic certification (Radiant, Cupid) Senior Consultant A Senior Consultant provides consulting services to clients on Epic-related projects in an analyst, project management, project leadership or training capacity. Key Responsibilities Perform Epic-related consulting and administrative computer services for Nordic clients Apply technical expertise to individual client system build in order to identify, troubleshoot, and resolve problems. Mentor client project teams as necessary in project and system build strategy. Track and document risks and issues. Analyze and document workflows. Work closely with project leadership, including documentation and facilitation. Work directly with Epic end users. Monitor workflows, provide documentation, and optimization suggestions. Lead meetings regarding project status and on-going work-product coordination. Additional specific duties related to the project as may be required and dictated by individual clients. These duties are documented on a per-contract basis in the client’s statement of work. May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers. Skills and Experience All consultants must possess at least one Epic certification. Multiple certifications preferred. Some project management experience is preferred. Training roles may not always require Epic certification. For project management/leadership roles, PMP strongly preferred. Minimum two years’ Epic work experience after certification. Strong communication skills, written and verbal. Highly organized, able to multi-task as well as maintain intense focus on individual tasks. Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product. Highly adaptable; able to acclimate quickly to new project assignments; to include, but not limited to: Adapt quickly to new work evironments. Work successfully with different teams and co-workers. Client workplace rules and regulations. Varying travel and living arrangements due to project location changes. Aptitude for mentoring and guiding others. Possess a strong work ethic who treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values. Very high degree of professionalism #LI-JG1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.