Next Gen IT Inc

Lead change management and user adoption initiatives, drive communication strategies, support training and documentation, measure success metrics, and collaborate across stakeholders and vendors to ensure smooth technology transformation. | Experience in construction or related industry preferred, strong technical/change management/product experience, ability to create BRDs, develop training plans, measure adoption metrics, and work in a construction tech environment. | Construction/IT Product ManagerRemote but local to New England state or New Jersey Experience:Construction or industry experience is a plusTechnical/change management/product experienceBRD is a mustMetrics/adoptionHelping to create a training plan of some sortWorked for a construction tech firm before-- would be a huge upside here Key Responsibilities Lead Change Management & User Adoption: Develop and execute strategies to prepare, engage, and support users through transformation initiatives, ensuring successful adoption of new systems and processes.Drive Communication Strategy: Create and deliver clear, consistent communications tailored for diverse audiences, ensuring stakeholders and users understand changes, benefits, and impacts.Enable Stakeholder Alignment: Collaborate with leaders, managers, and frontline users to ensure business needs are captured, addressed, and aligned with technology delivery.Proactively Communicate Roadmap & Readiness: Maintain a forward-looking view of the product roadmap and proactively communicate upcoming changes, timelines, and impacts so stakeholders are prepared and ready for adoption.Support Training & Documentation: Assist in shaping training strategies, contributing to user-facing training materials, and supporting process mapping and documentation as complementary tools for adoption.Measure Success & Adoption: Define, track, and report on adoption metrics and feedback to inform continuous improvement of transformation initiatives.Tasks & Duties Change Management & Strategic Influence Lead change impact assessments and stakeholder analyses to guide adoption planning.Build and maintain strong relationships across business units to foster trust and advocacy for change.Develop tailored adoption strategies to address varying user needs and support organizational readiness.Communication Planning & Delivery Design and execute a communications plan for transformation initiatives, including executive briefings, user updates, FAQs, and progress dashboards.Translate technical updates into clear, business-friendly messages for end-users and leaders.Leverage multiple channels (email, intranet, town halls, workshops) to maximize reach and effectiveness.Training & Documentation Support Provide input into training strategies and assist in the development of key user-facing training materials.Support process mapping and documentation efforts to clarify workflows and reinforce adoption.Ensure training and documentation complement communications as part of an overall change strategy.Continuous Improvement Define measures of success and KPIs (e.g., adoption rates, user satisfaction, performance improvements).Gather and synthesize user feedback to inform solution iterations, training enhancements, and communication adjustments.Recommend improvements to rollout processes and communication strategies to drive higher adoption and engagement.Cross-Functional Alignment Serve as a connector across IT, vendors, and business stakeholders to ensure change efforts remain aligned with organizational priorities.Support backlog prioritization by providing input on business readiness, adoption risks, and communication needs.Act as a trusted liaison to ensure stakeholders remain informed, engaged, and confident in upcoming changes.Vendor & Partner Collaboration Monitor vendor readiness activities related to communication, rollout, and training support.Help ensure third-party partners deliver on commitments that impact adoption and user experience

Provide reporting and data analysis support for CarMax Auto Finance Servicing, including creating and maintaining reports, resolving data issues, and identifying opportunities for operational improvements. | Bachelor’s degree in a technical or analytical field, minimum 2 years analytical experience, proficiency with BI tools like PowerBI and Tableau, programming experience with Python preferred, and strong communication and problem-solving skills. | Analyst CAF Business Intelligence and Data Support RemoteExp: 12+yrs The Analyst role at CarMax Auto Finance evaluates business needs and independently translates insights into meaningful business solutions through a combination of business knowledge and programming skills. Additionally, this position will provide support to operational strategies, deliver standard reporting, and complete special analysis projects for CarMax Auto Finance Servicing. Essential Duties and Responsibilities • Provide Management and Production Reporting For All Servicing Areas and Support CarMax Auto Finance Ad Hoc Systems. • Fulfill data requests and resolve report or system problems. • Create standard reports to monitor key Servicing metrics. • Determine key metrics for CarMax Auto Finance Servicing and translate metrics into standard reports using Snowflake SQL and other reporting tools such as PowerBI, Tableau, Python, SQL Server Reporting Services, etc. • Maintain and enhance existing reports, including troubleshooting and resolving errors and inconsistencies, updating business logic based on Servicing changes, and adding clarifying logic or additional data to increase effectiveness. • Support production applications and facilitate transition of applications to permanent IT solutions. • Identify Strategic Opportunities to Improve Efficiency and Performance Using Data. • Develop reporting to identify improvement opportunities for CAF Servicing departments • Provide ad hoc analysis for servicing departments including collection efficiency and portfolio performance trends. • Work within the development cycle of initiatives involving multiple departments and resources to produce timely, accurate solutions. • Communicate regularly with organization managers to discuss the status of ongoing projects. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to complete analyses with minimal supervision. • Strong written and verbal communication with peers and manager. • Familiar with CarMax Auto Finance Servicing systems. • Familiar with and ability to extract relevant data from various sources. • Effective in working independently or with a small team. EDUCATION and/or EXPERIENCE: • Bachelor’s Degree in analytical and technical field. (e.g.Engineering, Statistics, Computer Science, Information Systems, etc) • Minimum 2 years of experience in an analytical role. • Technical ability to access, manipulate, and interpret data. • Proficiency with pertinent database systems and/or software packages. (e.g. Snowflake, Teradata, Python, Tableau, PowerBI) • Programming experience with Python or other object-oriented programming language a plus. • Experience with Tableau or other data visualization tools a plus. LANGUAGE SKILLS: • Ability to communicate succinctly with peers and managers verbally and in written documents. • Ability to explain concepts to peers and managers with similar business backgrounds. • Sound organization skills. MATHEMATICAL SKILLS: • Ability to apply mathematics and analyze complex data and drive the development of conclusions and recommendations. • Strong conceptual thinking ability used to manipulate complex mathematical models for explaining and predicting business metrics. REASONING ABILITY: • Ability to understand complex business problems and design effective solutions. • Ability to convert high-level business objectives into concrete analysis tasks and execute systematically.