MW Logistcs, LLC

Manage customer service and operational support for transportation including scheduling, order entry, monitoring service levels, and resolving transit issues. | Bachelor's degree or 2+ years transportation experience, 3 years transportation/logistics and dispatching experience preferred, strong customer service and communication skills, Microsoft Office proficiency. | Position Overview: Overall, this position is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound/outbound phone calls, text, emails), ensuring on-time delivery and pick-up. Key Responsibilities: • Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system. • Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver • Manage order entry and create orders for customers through systems, phone, and email • Reschedule appointments for pick-up/delivery • Supervise and Monitor pools in the market where your customers have trailer pools • Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention. • Maintain and Monitor service levels provided to MWL customers as required • Provide Accessorial Approvals • Quickly and proactively resolve problems that arise while load is in transit • Accurately enter EDI reason codes for scorecards • Other duties as assigned (Based on business need) Required Qualifications: • Bachelor’s degree in marketing, logistics, or related field preferred or must have a minimum of 2 years demonstrated/related transportation industry experience and minimum of 2 years of strong customer service experience. • Working knowledge of Microsoft Office Programs (Outlook, Excel and Word) • Working knowledge of McLeod preferred • Excellent written and verbal skills with emphasis on professional phone and email etiquette • Excellent interpersonal skills with ability to build positive relationships with customers and team members • Superior organizational skills and detail orientation • High customer service orientation • Team player with proven ability to excel in a team-based environment • Possess a sense of urgency • Ability to multi-task, plan/prioritize and execute in a timely manner in a fast paced environment • Quick learner with ability to receive and give clear instructions • Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively. Characteristics for Success in This Role: • Strong initiative and can work independently. • Takes initiative to assess and improve operational efficiencies of normal work tasks. • Excellent time management and prioritizing skills. • Must be able to handle several tasks at once in a fast-paced environment. • Takes pride in work, exhibiting accuracy and attention to detail. • Solution-oriented mindset. • Ability to work in ever-changing, dynamic environments. • Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development. Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Education: • Bachelor's (Required) Experience: • Transportation/Logistics industry: 3 years (Required) • dispatching and scheduling : 3 years (Preferred) Work Location: In person

Lead strategic pricing strategies, manage RFQ processes, analyze market and financial data, and lead a team to optimize pricing and profitability. | Bachelor's degree plus 5-7 years logistics/transportation experience with 3-5 years in pricing or data analysis, advanced Excel and Power BI skills, and strong communication and leadership abilities. | Position Overview: The Pricing Analyst leads the development and execution of strategic pricing strategies and modeling to ensure competitiveness and profitability across the company. This role manages RFQ activities, oversees complex project pricing, and collaborates with internal teams to secure business and optimize pricing structures. Additionally, the senior manager drives continuous improvement initiatives, ensures compliance in specialty freight areas, and maintains key certifications. Leading a team of analysts and freight managers, the Senior Pricing Manager provides strategic direction, mentorship, and ensures alignment with company goals in a dynamic, fast-paced environment. Core Responsibilities: • Pricing Strategy & Analysis: Conduct the strategic pricing processes and management of bid cycles, ensuring pricing models are competitive and data-driven. • RFQ Management: Manage the Request for Quotation (RFQ) process, ensuring accurate pricing and competitive proposals are provided for projects. • Customer & Market Analysis: Analyze financial and market data to develop pricing strategies for both new and existing customer relationships. Skills & Competencies: • Technical Skills: Advanced proficiency in Excel, Word, and Outlook. Experience With Power BI is required. • Data Analysis & Financial Expertise: Strong analytical and mathematical skills to develop pricing structures, manage budgets, and monitor profit/loss across lanes and lines of business. • Communication & Collaboration: Exceptional verbal and written communication skills. Ability to work cross-functionally and with external stakeholders. • Problem-Solving & Critical Thinking: Strong ability to analyze information, propose solutions, and make sound decisions based on data and customer needs. • Time Management & Organizational Skills: Ability to prioritize tasks, manage deadlines, and work in a dynamic, fast-paced environment. Education & Experience Requirements: • Education: Bachelor's Degree required. • Experience: 5 – 7 years in the logistics/transportation industry, with 3 – 5 years in data analysis, pricing, or related fields. • Systems: Advanced proficiency in Excel, Word, and Outlook. Experience With Power BI is required. • Data Analysis: Ability to develop and provide reporting on trends and analysis of data Travel & Work Hours: • Schedule Monday – Friday 8am – 5pm • Willingness to travel occasionally (including overnight travel) 5% or less. • Flexibility in working hours to meet deadlines. Key Duties: • Develop pricing models based on financial analysis and market data. • Collaborate with senior leadership on strategic pricing decisions. • Lead continuous improvement initiatives and ensure best practices across pricing functions. • Stay up to date with industry trends by attending relevant training, seminars, and workshops. Job Type: Full-time Pay: $70,000.00 - $80,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Education: • Bachelor's (Required) Experience: • RFP and RFQ: 4 years (Required) • negotiation of rates: 4 years (Required) • Pricing in logistics/transportation industry: 4 years (Required) Location: • Dallas, TX 75251 (Preferred) Ability to Commute: • Dallas, TX 75251 (Required) Work Location: In person