MW Logistcs, LLC

Compensation

Full Description

Position Overview: Overall, this position is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound/outbound phone calls, text, emails), ensuring on-time delivery and pick-up. Key Responsibilities: • Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system. • Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver • Manage order entry and create orders for customers through systems, phone, and email • Reschedule appointments for pick-up/delivery • Supervise and Monitor pools in the market where your customers have trailer pools • Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention. • Maintain and Monitor service levels provided to MWL customers as required • Provide Accessorial Approvals • Quickly and proactively resolve problems that arise while load is in transit • Accurately enter EDI reason codes for scorecards • Other duties as assigned (Based on business need) Required Qualifications: • Bachelor’s degree in marketing, logistics, or related field preferred or must have a minimum of 2 years demonstrated/related transportation industry experience and minimum of 2 years of strong customer service experience. • Working knowledge of Microsoft Office Programs (Outlook, Excel and Word) • Working knowledge of McLeod preferred • Excellent written and verbal skills with emphasis on professional phone and email etiquette • Excellent interpersonal skills with ability to build positive relationships with customers and team members • Superior organizational skills and detail orientation • High customer service orientation • Team player with proven ability to excel in a team-based environment • Possess a sense of urgency • Ability to multi-task, plan/prioritize and execute in a timely manner in a fast paced environment • Quick learner with ability to receive and give clear instructions • Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively. Characteristics for Success in This Role: • Strong initiative and can work independently. • Takes initiative to assess and improve operational efficiencies of normal work tasks. • Excellent time management and prioritizing skills. • Must be able to handle several tasks at once in a fast-paced environment. • Takes pride in work, exhibiting accuracy and attention to detail. • Solution-oriented mindset. • Ability to work in ever-changing, dynamic environments. • Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development. Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Education: • Bachelor's (Required) Experience: • Transportation/Logistics industry: 3 years (Required) • dispatching and scheduling : 3 years (Preferred) Work Location: In person