Miter Brands

Draft and distribute internal communications, support internal campaigns, maintain communication channels, measure engagement, and assist with internal event messaging. | Bachelor’s degree and 2+ years experience in internal communications or related field, excellent writing and organizational skills, and proficiency with internal communication platforms. | Description: Draft, edit, and distribute internal communications, including company announcements, newsletters, leadership messages, and intranet content.Support the planning and execution of internal campaigns tied to organizational goals, culture initiatives, change management, and team engagement.Partner with HR, Operations, and other departments to ensure communication is aligned with strategic priorities and enhances team member understanding.Maintain and update internal communications channels (e.g., intranet, email platforms, digital signage, chat apps).Measure the effectiveness of internal communications and recommend improvements based on engagement data and team member feedback.Assist in coordinating logistics and messaging for internal events, including town halls, team briefings, and recognition programs.Help maintain a consistent voice and tone in internal content that reflects the MITER Brands culture and quality pillars.Monitor the communications calendar to ensure strategic messaging cadence and avoid conflicts.Support Talent Acquisition with team member stories and company value proposition messaging. Requirements: Bachelor’s degree in Communications, Public Relations, Journalism, or related field.2+ years of experience in internal communications, team member engagement, or related discipline.Excellent writing, editing, and storytelling skills, with an ability to tailor content for diverse team member audiences.Strong organizational skills and the ability to manage multiple priorities with attention to detail.Proficiency and experience with internal platforms like UKG, WorkVivo, WorkDay, SharePoint, Microsoft Teams, or similar tools.Ability to work both independently and collaboratively in a fast-paced environment. Benefits: Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness Clinic

Coordinate field service team activities, manage service orders and warranty decisions, lead projects, and ensure safety and quality control. | 4-6 years field service experience in window and door service, PGT product knowledge, hand and power tools expertise, management experience, and valid driver’s license. | Description: Coordinates activities of the Field Service corporate team handling service orders, parts and customer serviceServes as product expert providing support to staffContact person for other Group and Team Leaders for cross-department questionsAssists employees with difficult or unusual services and authorizationsSafely operates hand and power toolsProvides feedback to Field Service and manufacturing regarding manufacturing problemsEnsures work performed safely and adheres to policiesRelays and shares information with employees and other departmentsDetermines if service is warranty or installation issueNotifies distributors of improper installation when necessarySchedules and leads staff meetingsEnsures service vehicle maintained and cleanFulfills job duties of staff supervised approximately 50% of work timeAdministers Field Service software including reports and data analysisUpdates and monitors work order status via CRM systems and dashboardsFinal decision maker on inspection of incoming parts and warranty decisions in the fieldCreates long- and short-term plans and sets project milestonesDelegates tasks and makes effective decisions to progress projectsServes as point of contact for teams with multiple units assigned to a projectCommunicates with service leadership and stakeholders to align projects with business goalsPerforms quality control throughout project developmentAdjusts schedules and targets as needs or financing changeCoordinates internal resources and third parties/vendorsEnsures resource availability and allocationDevelops detailed project plans to monitor and track progressManages changes to project scope schedule and costsReports and escalates to management as neededEstablishes and maintains relationships with third parties/vendorsCreates and maintains comprehensive project documentationPerforms other related duties as assignedDevelops spreadsheets, diagrams and process maps to document needsEstimates project costs and adheres to estimatesWater testing and analyzing Requirements: High school diploma or GED requiredSome college or technical education preferredExcellent knowledge of PGT products and warrantiesExcellent knowledge of the safe use of hand and power toolsMinimum of 4 - 6 years of field service experience in Window and Door servicePreferred 3 - 4 years of PGT specific service experience1-2 years of management experience preferredCommercial construction experience preferredFamiliar with functionality of iPad and other computer devicesStrong knowledge of Microsoft products such as Outlook, Word, Excel and WindowsAbility to work autonomously and in a teamStrong understanding of basic business procedures, practices, and policiesStrong conflict resolution skillsClean driving record per PGT’s safe driving policyStrong English language skillsAbility to communicate effectively and courteouslyAbility to read and comprehend instructionsAbility to write correspondencesAbility to present information in one-on-one and small group situationsBi-lingual in English and Spanish is a plusAbility to add, subtract, multiply and divideAble to read a tape measureMust be able to assess complex situations and make appropriate decisionsAbility to establish prioritiesAbility to diagnose causes of repair issuesNotify appropriate PGT personnel for guidanceArial lift truck operation certificateValid Class D driver’s license Benefits: Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness Clinic

Draft and distribute internal communications, support internal campaigns, maintain communication channels, and coordinate messaging for internal events. | Bachelor's degree and 2+ years of internal communications experience with proficiency in internal communication platforms and strong writing and organizational skills. | Description: • Draft, edit, and distribute internal communications, including company announcements, newsletters, leadership messages, and intranet content. • Support the planning and execution of internal campaigns tied to organizational goals, culture initiatives, change management, and team engagement. • Partner with HR, Operations, and other departments to ensure communication is aligned with strategic priorities and enhances team member understanding. • Maintain and update internal communications channels (e.g., intranet, email platforms, digital signage, chat apps). • Measure the effectiveness of internal communications and recommend improvements based on engagement data and team member feedback. • Assist in coordinating logistics and messaging for internal events, including town halls, team briefings, and recognition programs. • Help maintain a consistent voice and tone in internal content that reflects the MITER Brands culture and quality pillars. • Monitor the communications calendar to ensure strategic messaging cadence and avoid conflicts. • Support Talent Acquisition with team member stories and company value proposition messaging. Requirements: • Bachelor’s degree in Communications, Public Relations, Journalism, or related field. • 2+ years of experience in internal communications, team member engagement, or related discipline. • Excellent writing, editing, and storytelling skills, with an ability to tailor content for diverse team member audiences. • Strong organizational skills and the ability to manage multiple priorities with attention to detail. • Proficiency and experience with internal platforms like UKG, WorkVivo, WorkDay, SharePoint, Microsoft Teams, or similar tools. • Ability to work both independently and collaboratively in a fast-paced environment. Benefits: • Three comprehensive Medical plan options • Prescription Dental Vision • Company Paid Life Insurance • Voluntary Life Insurance • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance • Company-paid Short-Term Disability • Company-paid Long-Term Disability • Paid time off (PTO), including Vacation, Personal, and paid Holidays • 401k retirement plan with company match • Employee Assistance Program • Teladoc • Legal Insurance • Identity Theft Protection • Pet Insurance • Team Member Discount Program • Tuition Reimbursement • Yearly Wellness Clinic

Diagnose and repair product issues, communicate with customers, schedule service calls, train technicians, and maintain documentation. | High school diploma, 3-5 years manufacturing/repair experience, knowledge of PGT products, computer skills, valid driver’s license, and ability to work autonomously. | Description: Responsible for representing the company while diagnosing product repair issues and implementing solutionsServe as key point of contact on large projects and train new Field Service TechniciansCommunicate with customers via telephone or face-to-face at job sitesSchedule and prioritize service calls; order parts and reschedule as necessaryTroubleshoot product issues and perform complex repairs independentlyOperate hand and power tools; work at heights using aerial lifts or scaffoldsWork closely with Team Leader to coordinate large projects and act as key contact when leader absentProvide training and feedback to lower-level technicians and report manufacturing/installation issuesDocument service calls and maintain vehicle and inventory; ensure job site returned to original conditionOvernight travel required; residence within assigned territory within 45 minutes of warehouse Requirements: High school diploma or GED requiredStrong knowledge of PGT products and warrantiesMinimum of 3-5 years experience in manufacturing and/or repair of windows and doorsPreferred 2-3 years of PGT specific service experienceAbility to use computer and other office equipment and software to e-mail or fax correspondenceMust be able to log information in a computer databaseGood knowledge of Microsoft products such as Outlook, Word, Excel and WindowsFamiliar with the functionality of iPad and other computer related devicesGood understanding of basic business procedures, practices, and policiesExcellent knowledge of the safe use of hand and power toolsStrong conflict resolution skillsClean driving record per PGT’s safe driving policyAbility to work autonomously as well as in a team settingStrong English language skillsBi-lingual in English & Spanish preferredAbility to add, subtract, multiply and divideAble to read a tape measureAbility to apply troubleshooting procedures and assess complex situationsValid Class D driver’s licenseAerial Lift Qualified or ability to become qualified within 6 months Benefits: Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness Clinic