MITER Brands

Compensation

Full Description

Description: Responsible for representing the company while diagnosing product repair issues and implementing solutionsServe as key point of contact on large projects and train new Field Service TechniciansCommunicate with customers via telephone or face-to-face at job sitesSchedule and prioritize service calls; order parts and reschedule as necessaryTroubleshoot product issues and perform complex repairs independentlyOperate hand and power tools; work at heights using aerial lifts or scaffoldsWork closely with Team Leader to coordinate large projects and act as key contact when leader absentProvide training and feedback to lower-level technicians and report manufacturing/installation issuesDocument service calls and maintain vehicle and inventory; ensure job site returned to original conditionOvernight travel required; residence within assigned territory within 45 minutes of warehouse Requirements: High school diploma or GED requiredStrong knowledge of PGT products and warrantiesMinimum of 3-5 years experience in manufacturing and/or repair of windows and doorsPreferred 2-3 years of PGT specific service experienceAbility to use computer and other office equipment and software to e-mail or fax correspondenceMust be able to log information in a computer databaseGood knowledge of Microsoft products such as Outlook, Word, Excel and WindowsFamiliar with the functionality of iPad and other computer related devicesGood understanding of basic business procedures, practices, and policiesExcellent knowledge of the safe use of hand and power toolsStrong conflict resolution skillsClean driving record per PGT’s safe driving policyAbility to work autonomously as well as in a team settingStrong English language skillsBi-lingual in English & Spanish preferredAbility to add, subtract, multiply and divideAble to read a tape measureAbility to apply troubleshooting procedures and assess complex situationsValid Class D driver’s licenseAerial Lift Qualified or ability to become qualified within 6 months Benefits: Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness Clinic