MITER Brands

Compensation

Full Description

Description: Coordinates activities of the Field Service corporate team handling service orders, parts and customer serviceServes as product expert providing support to staffContact person for other Group and Team Leaders for cross-department questionsAssists employees with difficult or unusual services and authorizationsSafely operates hand and power toolsProvides feedback to Field Service and manufacturing regarding manufacturing problemsEnsures work performed safely and adheres to policiesRelays and shares information with employees and other departmentsDetermines if service is warranty or installation issueNotifies distributors of improper installation when necessarySchedules and leads staff meetingsEnsures service vehicle maintained and cleanFulfills job duties of staff supervised approximately 50% of work timeAdministers Field Service software including reports and data analysisUpdates and monitors work order status via CRM systems and dashboardsFinal decision maker on inspection of incoming parts and warranty decisions in the fieldCreates long- and short-term plans and sets project milestonesDelegates tasks and makes effective decisions to progress projectsServes as point of contact for teams with multiple units assigned to a projectCommunicates with service leadership and stakeholders to align projects with business goalsPerforms quality control throughout project developmentAdjusts schedules and targets as needs or financing changeCoordinates internal resources and third parties/vendorsEnsures resource availability and allocationDevelops detailed project plans to monitor and track progressManages changes to project scope schedule and costsReports and escalates to management as neededEstablishes and maintains relationships with third parties/vendorsCreates and maintains comprehensive project documentationPerforms other related duties as assignedDevelops spreadsheets, diagrams and process maps to document needsEstimates project costs and adheres to estimatesWater testing and analyzing Requirements: High school diploma or GED requiredSome college or technical education preferredExcellent knowledge of PGT products and warrantiesExcellent knowledge of the safe use of hand and power toolsMinimum of 4 - 6 years of field service experience in Window and Door servicePreferred 3 - 4 years of PGT specific service experience1-2 years of management experience preferredCommercial construction experience preferredFamiliar with functionality of iPad and other computer devicesStrong knowledge of Microsoft products such as Outlook, Word, Excel and WindowsAbility to work autonomously and in a teamStrong understanding of basic business procedures, practices, and policiesStrong conflict resolution skillsClean driving record per PGT’s safe driving policyStrong English language skillsAbility to communicate effectively and courteouslyAbility to read and comprehend instructionsAbility to write correspondencesAbility to present information in one-on-one and small group situationsBi-lingual in English and Spanish is a plusAbility to add, subtract, multiply and divideAble to read a tape measureMust be able to assess complex situations and make appropriate decisionsAbility to establish prioritiesAbility to diagnose causes of repair issuesNotify appropriate PGT personnel for guidanceArial lift truck operation certificateValid Class D driver’s license Benefits: Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness Clinic