Milestone Technologies, Inc.

Lead complex projects and manage daily operations to drive strategic initiatives, optimize workflows, and ensure operational excellence. | Bachelor’s degree with 4+ years in project or operations management, team leadership, proficiency in project tools, strong communication and problem-solving skills, with preferred certifications and IT experience. | We are seeking an experienced and highly skilled professional to join our team in a dual capacity as Project Manager and Operations Manager. This role will lead complex projects from initiation to delivery while also managing day-to-day operations, driving strategic initiatives, and optimizing processes to ensure operational excellence and business growth. How You Will Make an Impact Project Management Lead complex projects from initiation through delivery, ensuring successful outcomes and high-quality results Develop and implement comprehensive project plans covering scope, deliverables, schedule/cadence, budget, and resource allocation Manage project resources including personnel, vendors, and stakeholders to ensure effective collaboration and communication Identify, assess, and mitigate project risks and dependencies with appropriate risk management plans Collaborate with cross-functional teams including business leaders, technical experts, and external partners to ensure alignment and buy-in and serve as the primary point of contact for project Deliver clear and concise project communications such as status reports, meeting minutes, and presentations Track project milestones, progress, risks/dependencies, and resources in project management tool and repository and ensure regional portfolio is maintained up-to-date Ensure project deliverables meet quality standards through regular reviews and audits and are delivered in a timely manner Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness Develop and maintain standard operating procedures (SOPs) for core business functions Operations Management Oversee daily operations to ensure efficiency, quality, and alignment with organizational goals Support hiring, onboarding, and training of new team members Oversee and report on team health through quarterly business reviews with the client Develop and implement operational plans and strategies that drive growth, innovation, and continuous improvement Build and lead diverse teams, fostering a culture of ownership, collaboration, accountability, and continuous learning Manage performance and development of team members, providing coaching and mentorship Collaborate with cross-functional partners to optimize operational workflows and resource utilization Use data and metrics to monitor performance, identify trends, and inform decision-making Drive strategic initiatives to improve operational resilience, scalability, and cost-effectiveness Act as a liaison between business units and technical teams to ensure operational needs are met Lead/Support change management processes, ensure smooth adoption of new processes, tools, or organizational/operational changes, and communicate operational changes effectively across teams What You Will Need to Succeed Education & Experience Bachelor’s degree in Business Administration, Project Management, Operations, or related field 4+ years of experience in project management, operations management, or related roles Experience managing teams and leading cross-functional, large-scale projects Excellent leadership, communication, and interpersonal skills Strong organizational and time management abilities with the capacity to prioritize multiple tasks and deadlines Proficiency in project management tools (e.g., MS Project, Asana, Trello) and operational analytics Ability to work independently and collaboratively in a team environment Strong analytical and problem-solving skills Experience with risk management and process improvement methodologies Ability to pivot and adapt quickly in response to evolving business needs, shifting priorities, or unexpected challenges Preferred Qualifications Experience in IT managed services, data center operations, or technology infrastructure environments Experience driving operational excellence in fast-paced, high-growth environments PMP, Agile, Scrum, or Six Sigma certifications Advanced degree (e.g., Master’s in Business Administration or Project Management)

Safely move parts within warehouse and data center environments, maintain inventory accuracy, ensure compliance with operational standards, and support logistics team service delivery. | High school diploma or GED, minimum 1 year warehouse/logistics experience, proficiency with Windows programs, strong communication, ability to lift 50 pounds, and adherence to safety protocols. | Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview The Milestone Data Center Logistics Associate L2 is responsible for safely moving all the parts into, out of, and around the warehouse and data center environment using a variety of technology and equipment to support the Logistics Team in the daily execution of service operations to the set standards and ensuring compliance to support excellent service quality and customer engagement. This role is a full-time, onsite position in an environment that consists of a large warehouse, data center, and internal transport services. How You Will Make a Difference • Work as part of a team of logistics operators who work together and independently • Ensure all operations are carried out in a proactive, compliant, and effective manner • Ensure compliance of operational execution in line with Standard Operating Practices and Work Instructions • Maintain strict inventory control and conduct accurate system transactions • Ensure accurate and timely shipments and receipts • Assists in monthly and/or annual physical inventories; provides inventory reports • Identify, document, and implement opportunities for continuous improvement • Keep a strong working knowledge of all operating systems in the work area • Transport inventory by hand, material handling equipment (i.e. forklifts or pallet jacks), and box truck (No commercial driver's license required) by all safety procedures and protocol • Complete other duties that may be assigned as required with consideration for quality, safety, and efficiency • Commit to excellence in your contribution to overall Service Delivery • Work alongside Team members to assist in workload execution, monitor quality, observe areas for improvement, and support service knowledge growth • Ensure the maintenance of 5S standards within all operational areas • Escalate all areas of service non-compliance in a timely and effective manner to support investigation and remediation • Participate in all assigned training to support the execution of their assigned responsibilities • Ensure proactive customer service support to the Client and other operational teams as required What You Will Need To Succeed • High School Diploma or GED equivalent • Minimum 1year experience working in warehouse or logistics, receiving, asset life cycle management, or related field • Knowledge of warehouse operations best practices • Proficient in Windows-based programs • Excellent written and oral communication skills • Ability to manage priorities and workflow • Versatility, flexibility, and a willingness to work within constantly changing priorities • Ability to work independently and as a member of various teams and committees • Ability to understand and follow safety requirements • Inventory control skills, manage priorities and workflow • Computer, iPad, and iPhone literate • Ability to work in a physical labor dynamic work environment • Ability to work with instruction as part of a larger team • Initiative to complete tasks as assigned independently of the team • Ability to manage changing workload priorities as directed • Ensure a positive, respectful, and professional attitude in everything you do • Competency in understanding and performing workplace safety basics • Able to safely lift and move a minimum of fifty (50) pounds and can stand the duration of the shift Physical Demands • May require up to 25% travel • May require extended periods on your feet • May require miles of walking per day throughout the Warehouse and/or Data Center Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.  We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Build and maintain orchestration services, develop typed connector SDKs, instrument observability, optimize performance and caching, ensure security and compliance, and support CI/CD and documentation. | 4-8+ years backend experience in Python and TypeScript/Node.js, strong API and distributed systems knowledge, cloud-native DevOps skills, observability instrumentation, security best practices, and testing discipline. | Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Job Overview We're hiring a Platform Developer to build core services and integrations for an AI-first, cloud-native platform. You'll implement orchestration services (plan/route/trace), develop typed connector SDKs to external systems and models, and instrument robust observability. The ideal candidate is a hands-on engineer who writes clean, reliable code, understands distributed-systems trade-offs, and can optimize for latency, resiliency, and cost. Key Responsibilities • Orchestration Services: Build and harden services for planning, routing, retries/timeouts, idempotency, and call-graph tracing; ensure graceful degradation and fault isolation. • Connector/Adapter Engineering: Develop typed adapters (REST/gRPC, MCP-style or similar) for AI engines, vector/graph/SQL stores, and in-silico tools; handle auth, pagination, rate limits, and backoff. • Integration Delivery: Stand up at least one AI engine integration and one in-silico model runner; capture run provenance and metrics; provide mocks for offline testing. • Observability: Instrument tracing/metrics/logging (OpenTelemetry or equivalent), correlation IDs, and structured logs; expose health/readiness endpoints and SLO dashboards. • Performance & Caching: Optimize P50/P95 latency, concurrency, and throughput; implement response/result caches, connection pooling, and backpressure strategies. • Quality & CI/CD: Write unit/integration/contract tests; maintain API schemas; participate in PR reviews; automate builds and environment promotion via CI/CD and IaC. • Security & Compliance: Implement least-privilege access, secrets management, and audit logging; follow secure coding standards and dependency scanning. • Documentation & Support: Produce developer docs and runbooks; support incident triage, root-cause analysis, and post-mortems. Required Skills • Backend Engineering: 4-8+ years building production services (microservices/event-driven) in Python, TypeScript/Node.js. • API & Contracts: Strong REST/gRPC design, OpenAPI/JSON Schema, idempotency keys, error taxonomies, pagination, and versioning. • Distributed Systems: Retries with jitter, exponential backoff, circuit breakers, bulkheads, DLQs/queues (Kafka/SQS/Pub/Sub/RabbitMQ), and concurrency control. • Data & Integrations: Experience integrating with vector DBs (e.g., pgvector, Pinecone, Weaviate, Milvus), graph DBs (RDF/SPARQL or property graph/Gremlin), SQL/warehouse, and search (OpenSearch/Elasticsearch). • Observability: OpenTelemetry (traces/metrics/logs), log aggregation, alerting, and performance profiling. • Cloud & DevOps: Containers/Kubernetes, Terraform/CloudFormation, CI/CD (GitHub Actions/Azure DevOps/Jenkins), secrets management (Vault/KMS), and environment promotion practices. • Security by Design: OAuth2/OIDC, SSO integration, RBAC/ABAC, secure coding, and audit logging fundamentals. • Testing Discipline: Unit/integration/e2e/contract testing; mocks/stubs; test data management. Good to Have Skills • AI/LLM Integrations: Function/tool-calling patterns, model routing, embedding services, and safe tool-use guardrails. • Performance Tuning: Async I/O, connection reuse, profiling (pprof/py-spy), and cache strategy design. • Resilience & Networking: Service mesh (Istio/Linkerd), API gateways, rate-limit governance, and zero-trust networking basics. • Data Quality & Lineage: Basic familiarity with data validation, provenance, and lineage capture for pipelines. • FinOps Awareness: Token/run-time cost tracking, cost-per-request dashboards, and budget enforcement hooks. • Docs & DX: Developer portal contributions, code examples/SDKs, and CLI tooling to improve developer experience. This role is ideal for a pragmatic engineer who enjoys building reliable platform primitives and integrations that other teams can depend on-secure, observable, and fast. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Support logistics operational reporting by cleansing data, maintaining data integrity, building and optimizing Tableau dashboards, and collaborating with teams to enhance automation and reporting. | 2-4 years operational data analytics experience, proficiency in Tableau and SQL, familiarity with Python or similar, strong problem-solving and communication skills, and ability to work with multiple data sources. | Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone Technologies is looking for a Operational Data Analyst with experience with master data, reference data, and data management. The role is part of a client's Business Intelligence organization and supports the company's logistics operational reporting needs. The position reports to the Sr. Business Analyst and involves studying logistics processes and connect data sources, cleansing existing data, studying processes to maintain data integrity, and data flow mapping. This role will dive deep into the data and be a operational data SME. Support a strong logistical operational reporting of global client systems and processes involving all aspects of information management and technology for the organization Implement controls and processes to mitigate data quality risks including monitoring data quality results, reports, and dashboards Ensure timely dashboard refreshes and troubleshoot performance issues Implement minor modifications and logic updates in existing dashboards and queries. Extract and analyze data manually when automation is unavailable Support data visualization needs by designing and maintaining dynamic Tableau dashboards with best practices in UX and performance optimization Collaborate with cross-functional teams to gather reporting requirements and enhance automation Generate monthly reports and ad-hoc analyses to support leadership decision-making Work with diverse data sources, including SQL, Excel, Anaplan, and internal forecasting tools to build accurate and insightful reports Assist with major data and organizational changes that impact reporting structures Responsible for assuring quality and trust in the data, supporting standard definitions for the organization to follow, and maintaining consistent use of data resources across the organization Maintain and optimize Tableau Prep Flows, SSIS Flows, and Python scripts for data processing Skills 2-4 years of experience in operational data analytics and visualization Proficiency in Tableau (Desktop, Server, and Prep), MS Excel, and SQL (Oracle, Hive, MySQL ) Bachelor's degree in Computer Science, Statistics, Mathematics, Engineering, Business, or a related field Ability to analyze complex datasets, identify trends, and provide actionable insights Familiarity with Python, R, or SAS for data analysis and automation Experience with Tableau Server administration and performance tuning Strong problem-solving and critical-thinking skills Excellent communication and stakeholder management abilities Knowledge of best practices for data visualization and dashboard performance optimization Experience working with multiple data sources and integrating financial & operational datasets Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Lead and coordinate large-scale, complex IT projects with matrixed teams and third-party resources, managing budgets, risks, and stakeholder communications to ensure successful delivery of enterprise technology services. | Requires 8+ years leading large projects and global teams, Oracle EPM and financial planning experience, expertise in ERP/Finance platform implementations, budget and financial management, and strong communication skills. | EPM (Enterprise Performance Management) Project Manager Burbank CA (4 days onsite in a week) 13 Months Contract Description The EPM (Enterprise Performance Management) Project Manager is responsible for leading the overall coordination, direction, and management of complex IT projects across the organization. The role is responsible for overseeing multiple project teams, and ensuring successful delivery of Enterprise Technology services that align with organizational objectives. This role will lead matrixed project teams and 3rd party resources. Responsibilities • Accountable for overseeing the planning and execution of large-scale, complex implementation projects • Works independently, receives minimal guidance, and leads through influence • Responsible to a Project Management Office (PMO) consisting of a matrixed set of resources • Consistently works with the leadership and finance teams to control project expenditures against the project operating expense and capital budgets • Collaborates closely with partners across the organization including business partners, other technology partners and delivery managers • Interfaces with key partners and vendors, ensuring they understand both project and project deliverables, meet timing, and cost deadlines, and collaborate with internal project stakeholders to achieve project results • Actively leads project planning and overall strategy, to include resource needs identification • Actively leads in establishing and tracking progress to key performance indicators • Responsible for evaluating and tracking overall project health and status; producing actionable insights • Identifies and ensures Risks, Actions, Issues and Decisions (RAID) are logged and actioned; works with project management and execution team to resolve items • Proactively identifies and actively leads in the resolution of issues and conflicts • Responsible for escalations to leadership and to vendors as appropriate to drive results • Leads/participates in sourcing and contracting activities • Continually apprises leadership and relevant business stakeholders of status and anything not on track • Communicates successes supported by metrics/KPIs illustrating the business value of IT solutions • Ensures clear communication of project scopes, timing, prioritization, budgets, resource needs, and progress on an ongoing basis • Exemplary communication and presentation skills, both oral and written • Ability to communicate well to both technical and business audiences Basic Qualifications • 8+ years of relevant experience leading large projects and global teams with 5+ project management resources • 8 years in a technology leadership role in a corporate environment of a similar size/complexity • Oracle EPM (Budgeting & Financial Planning) experience • Financial Planning experience (budgeting, forecasting) • Experience establishing and driving strategy and design for, and implementing and/or upgrading major ERP/Finance platforms • Experience leading large, matrixed project teams including architects, developers, operations, PMs, business analysts, and vendor partners • Experience in leading inter-organization change to increase efficiency through the implementation of technology • Experience managing project, project and team budget and financials • Experience with security and compliance • Proven track record of execution - driving results and meeting commitments Education BS/BA The estimated pay range for this position is USD $95.00/hr - USD $102.00/hr and is an Exempt role. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

This role is responsible for ensuring continuous infrastructure reliability for multiple revenue-generating services. You will provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers. | Candidates should have 3+ years of experience in 24x7 enterprise operations, preferably in security operations, and 1+ years of experience with SIEM. A sound understanding of networking concepts and strong problem-solving skills are also required. | Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description: Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description: Milestone Technologies is hiring for a Cyber Security Analyst to work remotely in the US. How You Will Make an Impact: This role is responsible for ensuring continuous infrastructure reliability for multiple revenue-generating services. You will provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers. What You Will Need to Succeed: 3+ years of experience working in 24x7 enterprise operations, preferably security operations 1+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names) Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management A sound understanding of TCP/IP and networking concepts Understanding of network design principles with and knowledge of the OSI model. Flexibility around being on-call or a scheduled rotation Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills Ability to rapidly find, assimilate and synthesize information correctly while under pressure Preferred Skills: IT-related degree or certification Prior experience analyzing data and pulling service logs to investigate trends and identify errors Network, Security, or Platform certification(s) (S+, N+, MCSP, CNA) is a plus. Ideal candidates have strong experience with SIEM tools and security event processes.

The Sr. Event Security Coordinator is responsible for managing all security operations for in-person and virtual events, ensuring compliance with security standards and facilitating collaboration with various stakeholders. They lead teams to deliver event security and develop security plans to mitigate risks associated with events. | Candidates should have a minimum of two years of experience in event planning or event security management, with strong skills in relationship management and problem-solving. The role requires the ability to work under pressure, communicate effectively, and maintain professionalism in stressful situations. | Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview The Event Planner role is broad and requires strong operational, strategic and interpersonal skills. Individuals will interface with employees and support and manage all security operations for in-person and virtual events on behalf of GSSPSO. They work collaboratively with key regional stakeholders, external agencies, other Global Security teams and various departments across multiple teams within and outside of Meta. The role requires regional and international travel. They provide strong leadership, management and guidance to the Physical Security and Reception teams regarding events. The role carries a significant amount of responsibility and requires a strong stakeholder with extensive security, events and customer service experience. They are responsible for the delivery and review of all aspects of event security planning (including security risk assessments), plus deciding physical guarding staff levels and arranging staff deployment at events. They provide critical feedback to management of the end to end events process whilst aligning with global procedures at the client site. It is a full-time position reporting to the Events Planning Lead. They are based in client offices with the day-to-day working office decided by the Global Security Events Regional Manager in consultation with the Head of Global Security Events. Due to the nature of the role, event planners are required to travel and may be required to work outside of traditional office working hours / days to cover the set-up, delivery and close down of events. How You Will Make An Impact: Represent the team during the planning and implementation of all in-person, virtual and hybrid events Work closely with the client and cross-functional partners to facilitate events both nationally and internationally Ensure event security compliance with all relevant local legislation and global client standards Have a detailed understanding of the client's core values and culture, and work towards this during all interactions Anticipate, identify and evaluate emerging risks and/or upcoming internal and external events that may impact the people, assets and reputation of the client Liaise with regional event organizers, external security vendors, external event agencies and other clients to comply with regional and global security standards, processes and requirements and to assist with pre-event planning Develop and maintain an on-site / off-site / virtual event security plan (including staffing and deployment where necessary) based on requirements and risk with a view to minimizing threat, managing vulnerability and mitigating risk to the business Planning may include venue reconnaissance and the production of a written report making recommendations to enhance the overall effectiveness of the security arrangements, including supporting rationale, contingencies for raised threat, policy / decision log and an audit trail Build and maintain relationships with multiple internal and external stakeholders, including where necessary local law enforcement personnel, emergency medical services, business representatives and other government agencies to maintain security, service delivery and operational excellence Work with management to ensure scheduling in order to provide a consistent and secure experience / environment to all employees and guests during events Ensure an appropriate accreditation and validation system is in place for all delegates, visitors and other security personnel accredited by the organizers Oversee event support on the ground where required. Whether the event planner is present in person or monitoring remotely, he or she will quality assure the implementation of the security plan and continuously review the effectiveness of the plan Lead teams of services to deliver event security which may include Reception, Security and Brand Ambassadors during the event Develop Standard Operating Procedures (SOPs) as required Report any security incidents which occur during events Capture, present metrics and produce weekly reports for management where required Capture, report and monitor lessons learned from all events to ensure continuous improvement Undertake any other ad hoc security duties or administrative tasks as directed by the Global Security Event Regional Manager What You Will Need To Succeed: A minimum of two years’ experience within event planning, event security management or a similar level of responsibility in the security industry Ability to carry out multiple assignments concurrently, to work under stressful and tight deadlines and the ability to manage in a fast-paced environment Strong cross-group collaboration and relationship management skills Ability to contribute to analytical planning, critical review and problem solving Ability to maintain professional composure when dealing with unusual and stressful circumstances Able to communicate clearly in English (both orally and in writing) Strong customer service and service delivery ethos Ability to interact effectively with confidence at different social levels and across diverse cultures Excellent IT skills including the ability to use Microsoft Office and Google programs confidently Able to travel to all countries within your Region and work abroad for periods of up to one week at a time Preferred Qualifications: Experience with the creation and implementation of risk assessments in an event or security environment Previous experience of coordinating geographically diverse teams Ability to communicate orally and in writing in a second language Knowledge and skills of project management softwares such as Asana