Milestone Technologies, Inc.

Compensation

Full Description

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview The Event Planner role is broad and requires strong operational, strategic and interpersonal skills. Individuals will interface with employees and support and manage all security operations for in-person and virtual events on behalf of GSSPSO. They work collaboratively with key regional stakeholders, external agencies, other Global Security teams and various departments across multiple teams within and outside of Meta. The role requires regional and international travel. They provide strong leadership, management and guidance to the Physical Security and Reception teams regarding events. The role carries a significant amount of responsibility and requires a strong stakeholder with extensive security, events and customer service experience. They are responsible for the delivery and review of all aspects of event security planning (including security risk assessments), plus deciding physical guarding staff levels and arranging staff deployment at events. They provide critical feedback to management of the end to end events process whilst aligning with global procedures at the client site. It is a full-time position reporting to the Events Planning Lead. They are based in client offices with the day-to-day working office decided by the Global Security Events Regional Manager in consultation with the Head of Global Security Events. Due to the nature of the role, event planners are required to travel and may be required to work outside of traditional office working hours / days to cover the set-up, delivery and close down of events. How You Will Make An Impact: Represent the team during the planning and implementation of all in-person, virtual and hybrid events Work closely with the client and cross-functional partners to facilitate events both nationally and internationally Ensure event security compliance with all relevant local legislation and global client standards Have a detailed understanding of the client's core values and culture, and work towards this during all interactions Anticipate, identify and evaluate emerging risks and/or upcoming internal and external events that may impact the people, assets and reputation of the client Liaise with regional event organizers, external security vendors, external event agencies and other clients to comply with regional and global security standards, processes and requirements and to assist with pre-event planning Develop and maintain an on-site / off-site / virtual event security plan (including staffing and deployment where necessary) based on requirements and risk with a view to minimizing threat, managing vulnerability and mitigating risk to the business Planning may include venue reconnaissance and the production of a written report making recommendations to enhance the overall effectiveness of the security arrangements, including supporting rationale, contingencies for raised threat, policy / decision log and an audit trail Build and maintain relationships with multiple internal and external stakeholders, including where necessary local law enforcement personnel, emergency medical services, business representatives and other government agencies to maintain security, service delivery and operational excellence Work with management to ensure scheduling in order to provide a consistent and secure experience / environment to all employees and guests during events Ensure an appropriate accreditation and validation system is in place for all delegates, visitors and other security personnel accredited by the organizers Oversee event support on the ground where required. Whether the event planner is present in person or monitoring remotely, he or she will quality assure the implementation of the security plan and continuously review the effectiveness of the plan Lead teams of services to deliver event security which may include Reception, Security and Brand Ambassadors during the event Develop Standard Operating Procedures (SOPs) as required Report any security incidents which occur during events Capture, present metrics and produce weekly reports for management where required Capture, report and monitor lessons learned from all events to ensure continuous improvement Undertake any other ad hoc security duties or administrative tasks as directed by the Global Security Event Regional Manager What You Will Need To Succeed: A minimum of two years’ experience within event planning, event security management or a similar level of responsibility in the security industry Ability to carry out multiple assignments concurrently, to work under stressful and tight deadlines and the ability to manage in a fast-paced environment Strong cross-group collaboration and relationship management skills Ability to contribute to analytical planning, critical review and problem solving Ability to maintain professional composure when dealing with unusual and stressful circumstances Able to communicate clearly in English (both orally and in writing) Strong customer service and service delivery ethos Ability to interact effectively with confidence at different social levels and across diverse cultures Excellent IT skills including the ability to use Microsoft Office and Google programs confidently Able to travel to all countries within your Region and work abroad for periods of up to one week at a time Preferred Qualifications: Experience with the creation and implementation of risk assessments in an event or security environment Previous experience of coordinating geographically diverse teams Ability to communicate orally and in writing in a second language Knowledge and skills of project management softwares such as Asana