MealSuite

The VP of Customer Experience will provide strategic leadership to grow and empower Customer Experience teams while driving operational improvements. They will develop a comprehensive CX roadmap and represent the Voice of the Customer at the executive level. | Candidates should have a Bachelor's or MBA in Business, Technology, or related fields, along with 10+ years of experience in SaaS and leadership roles in global customer service organizations. Experience with complex products and managing international teams is also required. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We’re looking for an experienced VP of Customer Experience to join the MealSuite team. Reporting directly to the CEO, you’ll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value. A day in the life as VP, Customer Experience: Provide strategic leadership to grow and empower our Customer Experience teams in alignment with a rapidly expanding customer base Drive operational improvements by identifying inefficiencies and implementing process enhancements that accelerate project delivery and success Champion innovation in customer support and onboarding, setting measurable goals and KPIs to track impact and progress Develop and evolve a comprehensive CX roadmap, regularly reporting outcomes and challenges to senior leadership and adjusting plans as needed Foster strong cross-functional collaboration to streamline operations and elevate the overall customer experience Lead initiatives to enhance the reseller journey, ensuring partner satisfaction and long-term engagement Lead and energize the CX teams through effective leadership, enabling them to deliver seamless and impactful customer interactions Represent the Voice of the Customer at the executive level, ensuring customer insights inform strategic decisions across departments If the below describe your knowledge, experience and character, this role could be for you: I have knowledge of SaaS customer support, onboarding, lifecycle management, and operational best practices that drive customer satisfaction and retention. I gained my knowledge through formal education (Bachelor’s or MBA in Business, Technology, or related fields), 10+ years of direct experience in SaaS, and leadership roles in global customer service organizations. I have experience with complex products, across various stages of organizational growth including scale-ups. I have experience with service analytics tools, customer journey mapping platforms, and CX performance dashboards to drive data-informed decisions. I’m familiar with managing international and offshore teams, and navigating organizational change. I’m exceptional at building and executing CX roadmaps, reducing project timelines, and fostering cross-functional collaboration. I get most excited about enabling teams to deliver exceptional customer experiences and aligning CX strategy with business growth. I’m extra passionate about cultivating a strong team culture, identifying and addressing burnout, and supporting the development of senior leaders. I have a proven ability to influence executive stakeholders, secure resources, and deliver measurable improvements in customer and team satisfaction. I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role). I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too! Here are just a few of the great things we offer: Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym (Dallas) and access to Teladoc (Cambridge). Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. An inclusive workplace – women account for 53% of our employees and 58% of people leaders. Participation in our equity program – we are committed to helping you plan for your future! Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

Coordinate and manage project timelines, resources, and communication to ensure successful software implementation. | 2+ years of project coordination or management experience, proficiency with project management tools, strong communication and organizational skills. | Job Title: Implementation Project Coordinator Company Overview: MealSuite is a rapidly growing SaaS company recognized on the Inc. 5000 Fastest-Growing Companies list. With over 190 team members worldwide and hubs in Cambridge, ON, Dallas, TX, and Ho Chi Minh City, Vietnam, MealSuite delivers innovative end-to-end foodservice technology solutions that streamline operations and enhance customer experiences. Role Overview: As an Implementation Project Coordinator, you will play a crucial role in ensuring the successful deployment of MealSuite’s software solutions. You will coordinate project activities, communicate with clients and internal teams, and help drive projects to completion on time and within scope. What You'll Do: - You will manage project timelines and deliverables to ensure successful implementation. - You will serve as the primary point of contact between clients and internal teams. - You will coordinate resources and schedules to meet project milestones. - You will track project progress and report status updates to stakeholders. - You will assist in identifying and resolving project issues and risks. - You will support training and onboarding activities for new clients. - You will document project processes and maintain accurate records. - You will collaborate with cross-functional teams to enhance project outcomes. What You Bring: - You bring 2+ years of experience in project coordination or management, preferably in SaaS or technology sectors. - You have strong organizational and multitasking skills. - You possess excellent communication and interpersonal abilities. - You are proficient with project management tools such as Microsoft Project, Jira, or Asana. - You have a detail-oriented mindset and problem-solving skills. Bonus Points If You Have: - Experience in the foodservice or hospitality technology industry. - Familiarity with software implementation methodologies. - Knowledge of Agile project management practices. - Experience working in a global, cross-cultural environment. What We Offer: - We offer a dynamic and inclusive work environment with opportunities for growth. - We offer competitive salary and comprehensive benefits packages. - We offer flexible work arrangements including remote work options. - We offer professional development and training programs. - We offer a collaborative culture that values innovation and teamwork. Ready to Apply? Please submit your resume and cover letter through our careers page at www.mealsuite.com/careers. We look forward to learning how you can contribute to our team!

Lead the Purchasing product strategy and growth, manage cross-functional teams, drive innovation and go-to-market execution, monitor product performance, and mentor team members. | Bachelor’s degree, 4+ years in logistics or supply chain related to food purchasing, 3+ years leading product teams, experience in food supply chain SaaS products, data-focused with knowledge of AI in supply chain, and willingness to work hybrid with occasional travel. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next strategic and growth-minded Director of Product, Purchasing to join our Product Management team. Reporting to the VP of Product, you’ll be the driving force behind aligning our Purchasing product strategy with business growth—especially revenue goals—by leading a cross-functional team and owning the product’s success across the MealSuite ecosystem A day in the life as a Director of Product, Purchasing: • Drive Strategic Product Leadership - Lead the strategy for product growth and innovation across the Purchasing experience. Identify and evaluate high-impact opportunities, align cross-functional teams, and ensure efforts are prioritized to deliver measurable business outcomes. • Domain Ownership & Feature Leadership - Leading discovery efforts to understand user needs and market opportunities for your domain. Gathering and refining requirements and driving the success of individual features from conception through delivery and iteration. • Own product growth and innovation – Identify and evaluate opportunities across the Purchasing experience, prioritize team efforts, and drive measurable impact including adoption, market opportunities, upsell opportunities, incentivized purchase opportunities, etc. • Lead Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Foster collaboration, communication, and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. Work closely with engineering leads to optimize development efforts in an agile environment. • Monitor Qualitative & Quantitative performance – Seek out data to assess performance of your products & features in the market. This may be evaluating why upsells have surged in specific markets, or the product requirements to compete in a new market, or investigating whether a new product feature being fully adopted by users. • Champion go-to-market execution – Coordinate activities that influence win rates, pricing strategy, demand generation, churn analysis, and market expansion. • Evaluate product performance – Conduct a data-driven analysis of usability, adoption, and unrealized success criteria to determine next steps—including iteration or deprecation. This includes assessing platform usage through the lens of a purchasing user, with attention to logistics and foodservice ordering workflows and tracking key metrics including time spent on orders, money saved via substitutions and inventory management, order accuracy, alignment to recipes/menus, pricing (original and catalog), and item availability. • Guide UX strategy – Ensure usability and clarity in UI decisions to maximize functional impact. • Mentor and lead the team – Provide growth opportunities and training paths for Product Managers, UX Designers, Product Owners, and more. • Steward long-term vision – Present 2–3 year Purchasing roadmap through regular Proof of Concept sessions with internal and external stakeholders. If the below describe your knowledge, experience and character, this role could be for you: • I have knowledge of food purchasing workflows, especially from the perspective of Food Service Managers and Head Cooks, as well as vendor/distributor goals. • I gained my knowledge through formal education (Bachelor’s in business or technical field), 4+ years in logistics (supply chain, procurement, inventory, order fulfillment), and 3+ years leading cross-functional product teams. • I have experience in the food supply chain industry and with SaaS B2B/B2C products. • I have experience with road-mapping tools, value analysis frameworks, and go-to-market strategies. • I am intensely data-focused and detail-oriented, with a strong understanding of cost-cutting decisions, budgeting, and shifting food pricing dynamics • I’m familiar with AI-driven decision-making, including prediction, pattern recognition, and anomaly detection in supply chain operations. • I’m exceptional at strategic alignment, stakeholder communication, and prioritization. • I get most excited about unlocking product-led growth and building best-in-class solutions. • I’m extra passionate about making lives better for users and creating business value. • I have a proven ability to lead cross-functional teams, build strategic relationships, and drive measurable product success. • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: • We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. • We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. • We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. • We take care of our employees too! Here are just a few of the great things we offer: • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. • Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. This role will require you to work in our office located in Cambridge up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

Lead strategic growth and innovation of clinical products, manage cross-functional teams, drive product vision, and ensure alignment with business goals to improve patient outcomes. | 10+ years in healthcare technology product management, clinical informatics certification, experience with clinical software and regulatory standards, and ability to lead cross-functional teams. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next strategic and visionary Director of Product, Clinical to join our Product team. Reporting to the Vice President of Product, you’ll be leading the growth and innovation of our Clinical-focused products, driving strategic alignment with business goals and improving resident health outcomes across MealSuite A day in the life as a Director of Product, Clinical: • Own Strategic Product Growth and Innovation – Own the Product Strategy for Clinical aspects of MealSuite. Identify and evaluate market opportunities for Clinical product expansion and prioritize team efforts to drive measurable impact such as increased product adoption, expanded market reach, upsell opportunities, etc. Then creating an actionable plan to address the above. • Monitor Qualitative & Quantitative performance – Seek out data to assess performance of your products & features in the market. This may be evaluating why upsells have surged in specific markets, or the product requirements to compete in a new market, or investigating whether a new product feature being fully adopted by users. • Lead Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Work directly with delivery teams for milestone estimations. Foster collaboration, communication, and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. • Track Competitive & Partner Ecosystem - Be the domain expert on the competitive landscape and partner ecosystem. Understand what tools and platforms customers use beyond MealSuite, and how partner goals align with our product vision. • Drive strategic decision-making – Create business cases, prioritize initiatives using value vs. effort frameworks, and guide long-term product vision. • Champion Innovation & AI Integration - Leverage AI and emerging technologies to enhance clinical decision-making, streamline workflows, and improve patient care outcomes including dietary compliance (e.g. meals aligned with residents’ restrictions, allergies, swallowing needs, etc.) and promoting positive health outcomes (e.g. supporting longer stays at lower levels of care, preventing malnutrition, aiding recovery through nutrition, etc.) • Domain Ownership & Feature Leadership - Leading discovery efforts to understand user needs and market opportunities for your domain. Gathering and refining requirements and driving the success of individual features from conception through delivery and iteration. • Escalate & Triage Effectively - Address risks, blockers, and incoming requests with strategic foresight and responsiveness. Work closely with engineering leads to optimize development efforts in an agile environment. • Mentor & Develop Talent - Provide coaching and growth opportunities for your team, fostering a culture of innovation and excellence. If the below describe your knowledge, experience and character, this role could be for you: • I have knowledge of clinical product management, strategic planning, and cross-functional leadership. • I gained my knowledge through formal education, over 10 years of direct experience in healthcare technology and clinical product development, or a combination of both. • I have experience in the healthcare and clinical software industry. • I have certifications in product management and clinical informatics. • I have experience with software development lifecycle tools, agile methodologies, and clinical data platforms. • I’m familiar with regulatory compliance standards, EMR/EHR systems, and interoperability frameworks. • I’m exceptional at leading cross-functional teams, driving product vision, and aligning clinical needs with business goals. • I get most excited about creating impactful clinical solutions that improve patient outcomes and streamline provider workflows. • I’m extra passionate about integrating user-centered design into clinical product development and fostering innovation in healthcare technology. • I have a proven ability to deliver scalable clinical products, manage stakeholder expectations, and execute strategic initiatives effectively. • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: • We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. • We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. • We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. • We take care of our employees too! Here are just a few of the great things we offer: • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. • Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. This role will require you to work in our office located in Cambridge, ON or Dallas, TX up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

Coordinate internal and external resources to ensure projects remain within scope, schedule, and budget. Oversee team member project assignments and collaborate cross-functionally to improve implementation efficiencies. | Candidates should have 1+ years of experience in customer implementation or onboarding projects, ideally in a SaaS environment. Familiarity with Microsoft Office and strong communication skills are essential. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next innovative and enthusiastic Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Implementation Operations, you’ll be assisting our implementation team by managing new customer implementation projects as well as keeping your team up to speed with the latest developments in improving implementation efficiencies. A day in the life as an Implementation Project Coordinator: Coordinate internal and external resources – ensure that projects remain within scope, schedule, and budget, and ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement Oversee team member project assignments – assign roles and tasks to team members based on their individual strengths and abilities Collaborate cross-functionally – work with Implementation Specialists during project kickoff calls, implementation calls, and onsite planning, as well as Customer Experience Leadership to evolve SOP’s and team materials to become more efficient and effective as the team evolves and grows Devise creative solutions for problems – create and evolve tools and systems to improve scalability of our scoping / needs analysis process for our customers Train and develop skill sets – help build the skill sets of team members as it pertains to project management in a customer facing role and share learnings with peers. If the below describe your knowledge, experience and character, this role could be for you: I have knowledge of project implementation/project management I gained my knowledge through 1+ years of direct experience in customer implementation and/or onboarding projects, ideally within a SaaS environment Bonus points if I am working toward a PMP or CAPM certification I’m familiar with Microsoft Office and/or related workspace software I’m exceptional at building and maintaining a professional rapport with both customers and internal stakeholders I have a proven ability to be an active, empathetic listener, with excellent written and verbal communication skills I excel at being a detail-oriented multitasker who is capable of prioritizing and managing time efficiently and effectively I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too! Here are just a few of the great +things we offer: Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. An inclusive workplace – women account for 53% of our employees and 58% of people leaders. Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at https://www.mealsuite.com/careers This role will require you to work in our office located at Dallas up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

The Customer Success Manager will develop consultative relationships with customers and ensure they realize value from MealSuite's products. They will proactively assess account health, manage escalations, and drive product adoption. | Candidates should have 2-3 years of experience in Customer Success or a related role within a SaaS environment. They should possess strong relationship-building skills and the ability to collaborate cross-functionally. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next strategic, relationship-minded, and experienced Customer Success Manager to join our ever-growing Customer Experience team. Reporting to the Director, Customer Experience, you’ll be vital to MealSuite’s long-term vision and profitability as we will only succeed if our customers realize value from our products and services and remain within our ecosystem. The Customer Success team supports a wide array of customers throughout their entire lifecycle, as they engage with us and adopt our products to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business outcomes. The successful candidate will be highly customer centric, and comfortable deep diving MealSuite’s products to coach, mentor, and train their customers on best practices while providing recommendations toward a long-term MealSuite strategy within their organization. A day in the life as a Customer Success Manager: Develop a consultative relationship with each customer and work in conjunction with other MealSuite teams and SMEs to provide solution planning and execution by way of regularly scheduled touchpoints with key stakeholders. Proactively connect with your customers to assess the health of their account and to identify future needs and growth opportunities. Serve as a key stakeholder during the implementation phase and facilitate the transition from Onboarding to Customer Success. Partner with your counterpart in Sales (Account Management) to identify Customer Success Qualified Leads (CSQL’s) for expansion and growth and work together on the best approach to manage said qualified leads. Manage escalations alongside your colleagues in Customer Experience by being the central communication point for the customer, over and above regular communication channels from other teams. Proactively identify red flags and risks, and escalation appropriately within all stakeholders within MealSuite. Actively manage the customer relationship and the lifetime value of customers across a large and diverse assigned customer base. Develop and manage customers’ success plans that articulate customer success goals, customer success measurement criteria, obstacles, and risks. Coordinate and conduct regularly scheduled business reviews with the customer leadership and support teams, which leverage the Value Realization framework. Be the voice of the customer internally by making recommendations and influencing key decisions that will positively impact the customer. Mentor your customers on best practices and be the point person for training needs as required. Drive product adoption by setting adoption and engagement usage targets with the customer that support their goals. If the below describe your knowledge, experience and character, this role could be for you: I have knowledge of Customer Experience/Success within a SaaS environment. I gained my knowledge through 2-3 years of experience in Customer Success, Account Management, or a related role. I have experience establishing joint strategic goals with customers and measuring progress and outcomes. I have experience with Customer Success platforms. Bonus points if I have experience with senior living technology or nutritional services technology. I’m exceptional at building strong relationships and quickly establishing credibility and rapport with stakeholders of all seniority levels. I can collaborate cross-functionally across multiple internal and external teams. I have a proven ability to adapt quickly as priorities shift and a strong sense of urgency. I’m willing to travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA. I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate. I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills. We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too! Here are just a few of the great +things we offer: Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. An inclusive workplace – women account for 53% of our employees and 58% of people leaders. Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at https://www.mealsuite.com/careers Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

Lead and manage a team of Customer Success Managers to ensure clients derive maximum value from products and services. Drive accountability, optimize processes, and measure success through key metrics while strengthening customer relationships. | Candidates should have over 3 years of direct leadership experience in Customer Success and familiarity with SaaS platforms. A passion for helping customers realize value and a willingness to travel are also important. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next dynamic and experienced Manager, Customer Success to join our Customer Experience team. Reporting to the Director, Customer Experience, you’ll be leading a team of Customer Success Managers to ensure our clients derive maximum value from our products and services - driving satisfaction, loyalty, and long-term retention. A day in the life as a Manager, Customer Success: Lead & Inspire: Directly manage a team of Customer Success Managers, setting a high standard and leading by example. Drive Accountability: Ensure your team consistently achieves results, follows processes, and delivers with accuracy and efficiency. Optimize Processes: Establish and evolve Customer Success workflows, ensuring clarity and alignment across departments. Measure Success: Implement and refine key metrics like product utilization, NPS, Effort Score, and CSQLs in collaboration with CX Operations. Showcase Value: Conduct business reviews to highlight realized value and uncover growth opportunities. Strengthen Relationships: Use strategic engagement to deepen customer trust and perceived value. Collaborate Cross-Functionally: Communicate customer needs and product feedback across departments. Partner Engagement: Participate in reviews with partners to share wins and identify joint opportunities. Customer-Centric Support: Provide responsive service, including occasional extended hours, weekends, or holidays. Resolve Escalations: Support your team in handling complex customer issues with care and efficiency. Leverage Data: Use tools like Planhat, Salesforce, and Zendesk to generate insights and drive improvements. Be the Customer’s Voice: Advocate for customer priorities and ensure alignment across the organization. If the below describe your knowledge, experience and character, this role could be for you: I have experience in the SaaS industry. I have worked with Customer Success platforms like Planhat, ChurnZero, or Gainsight. I’m familiar with strategic account management and customer engagement frameworks. I’m exceptional at building relationships with senior and C-suite stakeholders. I get most excited about helping customers realize value and grow with our solutions. I’m extra passionate about creating scalable processes and driving team performance. I have a proven ability to collaborate cross-functionally and lead with data-driven insights. I have over 3 years of direct leadership experience, mentoring and formally managing Customer Success Managers. I gained my knowledge through formal education or direct experience in Customer Success. I have knowledge of MealSuite’s products and services (nice-to-have) I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. . We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too! Here are just a few of the great +things we offer: Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. An inclusive workplace – women account for 53% of our employees and 58% of people leaders. Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at . Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accomodations@mealsuite.com.

Lead on-site POS hardware and software deployments, train customers, collaborate with teams for smooth implementations, and contribute to training material improvements. | Experience deploying POS systems, customer training skills, willingness to travel 80%, knowledge of SaaS and project management is a plus. | Description MealSuite, , is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our dynamic POS Deployment Specialist who enjoys travelling to join our Customer Experience team. Reporting to the Manager, Customer Implementations, you’ll be working directly with new customers on-site to consult, configure, and train on MealSuite’s Point of Sale (POS) hardware and software - ensuring a seamless and impactful implementation experience while traveling 80% of the time to various locations across the US. A day in the life as a Point-of-Sale Deployment Specialist: • Lead On-Site Deployments – Work with new customers to implement MealSuite hardware, train on POS functionality and best practices, and adjust configurations to ensure optimal usage. • Collaborate Across Teams – Partner with Implementation Specialists during project kickoff and planning calls to ensure alignment and readiness. • Drive Seamless Implementations – Coordinate with internal stakeholders to deliver a smooth and successful onboarding experience for customers. • Enhance Tools & Processes – Contribute to the development of scalable tools and systems that improve our customer needs analysis and scoping processes. • Evolve Training Materials – Work with the Manager, Customer Implementations to enhance training content, making it more interactive and digestible for customers in the field. • Educate & Empower – Guide customers through MealSuite’s toolkit and best practices to simplify adoption and align expectations. If the below describe your knowledge, experience and character, this role could be for you: • I have knowledge of deploying POS systems. • I gained my knowledge through formal education or direct experience in deploying POS systems, or a combination of both. • I have experience in the SaaS industry (nice to have). • I have direct experience with MealSuite products (nice to have). • I have project management experience (nice to have). • I have experience with tools and technology related to POS systems, implementation, and SaaS solutions. • I’m familiar with implementation best practices and customer training for SaaS solutions. • I’m exceptional at managing multiple projects simultaneously and adapting to changing requirements. • I get most excited about helping customers optimize technology for success. • I’m extra passionate about providing top-tier customer service and ensuring smooth software implementations. • I have a proven ability to collaborate across teams to deliver seamless implementation experiences. • I’m willing to travel up to 80% of the time across the US and have a valid passport with no travel restrictions between Canada and the USA (and Vietnam if required for the role). • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: • We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. . • We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. • We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. • We take care of our employees too! Here are just a few of the great +things we offer: • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. • Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at . Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact .