MealSuite

Lead and execute customer experience strategies to enhance satisfaction and retention while managing a diverse team and collaborating cross-functionally. | At least 8 years in customer experience leadership roles within SaaS or technology environments, with strong analytical and communication skills. | Job Title: Vice President - Customer Experience Company Overview: MealSuite is a rapidly growing SaaS company recognized on the Inc. 5000 Fastest-Growing Companies list. With a dedicated team of 130 professionals spread across Cambridge, ON, Dallas, TX, and Ho Chi Minh City, Vietnam, MealSuite specializes in innovative foodservice technology solutions tailored for healthcare and aging services sectors. Role Overview: As the Vice President of Customer Experience, you will lead the strategy and execution of all customer engagement initiatives, ensuring exceptional service delivery and fostering long-term client relationships. Your leadership will be pivotal in driving customer satisfaction and loyalty, directly impacting the company’s growth and reputation. What You'll Do: - You will develop and implement comprehensive customer experience strategies aligned with company goals. - You will lead and mentor a diverse team focused on customer success and support. - You will analyze customer feedback and data to identify opportunities for service improvement. - You will collaborate cross-functionally with product, sales, and marketing teams to enhance the customer journey. - You will oversee the resolution of complex customer issues, ensuring timely and effective solutions. - You will establish metrics and KPIs to measure customer satisfaction and team performance. - You will drive initiatives to increase customer retention and reduce churn. - You will represent the voice of the customer in executive decision-making processes. What You Bring: - Minimum 8 years of experience in customer experience, customer success, or related leadership roles. - Proven track record managing teams in a SaaS or technology-driven environment. - Strong analytical skills with experience using customer data and feedback tools. - Excellent communication and interpersonal skills to engage with diverse stakeholders. - Strategic thinker with the ability to drive change and influence at all organizational levels. - Experience working in healthcare or foodservice technology sectors is a plus. Bonus Points If You Have: - Experience scaling customer experience operations in a fast-growing company. - Familiarity with CRM and customer success platforms such as Salesforce or Gainsight. - Background in product management or marketing to enhance cross-functional collaboration. - Multilingual abilities or experience working in international markets. What We Offer: - We offer a dynamic and inclusive work environment with opportunities for professional growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools to empower your success. - We offer a collaborative culture that values innovation and customer-centricity. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join MealSuite. We look forward to hearing from you!

Coordinate and manage project timelines, resources, and communication to ensure successful software implementation. | 2+ years of project coordination or management experience, proficiency with project management tools, strong communication and organizational skills. | Job Title: Implementation Project Coordinator Company Overview: MealSuite is a rapidly growing SaaS company recognized on the Inc. 5000 Fastest-Growing Companies list. With over 190 team members worldwide and hubs in Cambridge, ON, Dallas, TX, and Ho Chi Minh City, Vietnam, MealSuite delivers innovative end-to-end foodservice technology solutions that streamline operations and enhance customer experiences. Role Overview: As an Implementation Project Coordinator, you will play a crucial role in ensuring the successful deployment of MealSuite’s software solutions. You will coordinate project activities, communicate with clients and internal teams, and help drive projects to completion on time and within scope. What You'll Do: - You will manage project timelines and deliverables to ensure successful implementation. - You will serve as the primary point of contact between clients and internal teams. - You will coordinate resources and schedules to meet project milestones. - You will track project progress and report status updates to stakeholders. - You will assist in identifying and resolving project issues and risks. - You will support training and onboarding activities for new clients. - You will document project processes and maintain accurate records. - You will collaborate with cross-functional teams to enhance project outcomes. What You Bring: - You bring 2+ years of experience in project coordination or management, preferably in SaaS or technology sectors. - You have strong organizational and multitasking skills. - You possess excellent communication and interpersonal abilities. - You are proficient with project management tools such as Microsoft Project, Jira, or Asana. - You have a detail-oriented mindset and problem-solving skills. Bonus Points If You Have: - Experience in the foodservice or hospitality technology industry. - Familiarity with software implementation methodologies. - Knowledge of Agile project management practices. - Experience working in a global, cross-cultural environment. What We Offer: - We offer a dynamic and inclusive work environment with opportunities for growth. - We offer competitive salary and comprehensive benefits packages. - We offer flexible work arrangements including remote work options. - We offer professional development and training programs. - We offer a collaborative culture that values innovation and teamwork. Ready to Apply? Please submit your resume and cover letter through our careers page at www.mealsuite.com/careers. We look forward to learning how you can contribute to our team!

Lead the Purchasing product strategy and growth, manage cross-functional teams, drive innovation and go-to-market execution, monitor product performance, and mentor team members. | Bachelor’s degree, 4+ years in logistics or supply chain related to food purchasing, 3+ years leading product teams, experience in food supply chain SaaS products, data-focused with knowledge of AI in supply chain, and willingness to work hybrid with occasional travel. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next strategic and growth-minded Director of Product, Purchasing to join our Product Management team. Reporting to the VP of Product, you’ll be the driving force behind aligning our Purchasing product strategy with business growth—especially revenue goals—by leading a cross-functional team and owning the product’s success across the MealSuite ecosystem A day in the life as a Director of Product, Purchasing: • Drive Strategic Product Leadership - Lead the strategy for product growth and innovation across the Purchasing experience. Identify and evaluate high-impact opportunities, align cross-functional teams, and ensure efforts are prioritized to deliver measurable business outcomes. • Domain Ownership & Feature Leadership - Leading discovery efforts to understand user needs and market opportunities for your domain. Gathering and refining requirements and driving the success of individual features from conception through delivery and iteration. • Own product growth and innovation – Identify and evaluate opportunities across the Purchasing experience, prioritize team efforts, and drive measurable impact including adoption, market opportunities, upsell opportunities, incentivized purchase opportunities, etc. • Lead Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Foster collaboration, communication, and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. Work closely with engineering leads to optimize development efforts in an agile environment. • Monitor Qualitative & Quantitative performance – Seek out data to assess performance of your products & features in the market. This may be evaluating why upsells have surged in specific markets, or the product requirements to compete in a new market, or investigating whether a new product feature being fully adopted by users. • Champion go-to-market execution – Coordinate activities that influence win rates, pricing strategy, demand generation, churn analysis, and market expansion. • Evaluate product performance – Conduct a data-driven analysis of usability, adoption, and unrealized success criteria to determine next steps—including iteration or deprecation. This includes assessing platform usage through the lens of a purchasing user, with attention to logistics and foodservice ordering workflows and tracking key metrics including time spent on orders, money saved via substitutions and inventory management, order accuracy, alignment to recipes/menus, pricing (original and catalog), and item availability. • Guide UX strategy – Ensure usability and clarity in UI decisions to maximize functional impact. • Mentor and lead the team – Provide growth opportunities and training paths for Product Managers, UX Designers, Product Owners, and more. • Steward long-term vision – Present 2–3 year Purchasing roadmap through regular Proof of Concept sessions with internal and external stakeholders. If the below describe your knowledge, experience and character, this role could be for you: • I have knowledge of food purchasing workflows, especially from the perspective of Food Service Managers and Head Cooks, as well as vendor/distributor goals. • I gained my knowledge through formal education (Bachelor’s in business or technical field), 4+ years in logistics (supply chain, procurement, inventory, order fulfillment), and 3+ years leading cross-functional product teams. • I have experience in the food supply chain industry and with SaaS B2B/B2C products. • I have experience with road-mapping tools, value analysis frameworks, and go-to-market strategies. • I am intensely data-focused and detail-oriented, with a strong understanding of cost-cutting decisions, budgeting, and shifting food pricing dynamics • I’m familiar with AI-driven decision-making, including prediction, pattern recognition, and anomaly detection in supply chain operations. • I’m exceptional at strategic alignment, stakeholder communication, and prioritization. • I get most excited about unlocking product-led growth and building best-in-class solutions. • I’m extra passionate about making lives better for users and creating business value. • I have a proven ability to lead cross-functional teams, build strategic relationships, and drive measurable product success. • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: • We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. • We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. • We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. • We take care of our employees too! Here are just a few of the great things we offer: • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. • Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. This role will require you to work in our office located in Cambridge up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

Lead strategic growth and innovation of clinical products, manage cross-functional teams, drive product vision, and ensure alignment with business goals to improve patient outcomes. | 10+ years in healthcare technology product management, clinical informatics certification, experience with clinical software and regulatory standards, and ability to lead cross-functional teams. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next strategic and visionary Director of Product, Clinical to join our Product team. Reporting to the Vice President of Product, you’ll be leading the growth and innovation of our Clinical-focused products, driving strategic alignment with business goals and improving resident health outcomes across MealSuite A day in the life as a Director of Product, Clinical: • Own Strategic Product Growth and Innovation – Own the Product Strategy for Clinical aspects of MealSuite. Identify and evaluate market opportunities for Clinical product expansion and prioritize team efforts to drive measurable impact such as increased product adoption, expanded market reach, upsell opportunities, etc. Then creating an actionable plan to address the above. • Monitor Qualitative & Quantitative performance – Seek out data to assess performance of your products & features in the market. This may be evaluating why upsells have surged in specific markets, or the product requirements to compete in a new market, or investigating whether a new product feature being fully adopted by users. • Lead Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Work directly with delivery teams for milestone estimations. Foster collaboration, communication, and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. • Track Competitive & Partner Ecosystem - Be the domain expert on the competitive landscape and partner ecosystem. Understand what tools and platforms customers use beyond MealSuite, and how partner goals align with our product vision. • Drive strategic decision-making – Create business cases, prioritize initiatives using value vs. effort frameworks, and guide long-term product vision. • Champion Innovation & AI Integration - Leverage AI and emerging technologies to enhance clinical decision-making, streamline workflows, and improve patient care outcomes including dietary compliance (e.g. meals aligned with residents’ restrictions, allergies, swallowing needs, etc.) and promoting positive health outcomes (e.g. supporting longer stays at lower levels of care, preventing malnutrition, aiding recovery through nutrition, etc.) • Domain Ownership & Feature Leadership - Leading discovery efforts to understand user needs and market opportunities for your domain. Gathering and refining requirements and driving the success of individual features from conception through delivery and iteration. • Escalate & Triage Effectively - Address risks, blockers, and incoming requests with strategic foresight and responsiveness. Work closely with engineering leads to optimize development efforts in an agile environment. • Mentor & Develop Talent - Provide coaching and growth opportunities for your team, fostering a culture of innovation and excellence. If the below describe your knowledge, experience and character, this role could be for you: • I have knowledge of clinical product management, strategic planning, and cross-functional leadership. • I gained my knowledge through formal education, over 10 years of direct experience in healthcare technology and clinical product development, or a combination of both. • I have experience in the healthcare and clinical software industry. • I have certifications in product management and clinical informatics. • I have experience with software development lifecycle tools, agile methodologies, and clinical data platforms. • I’m familiar with regulatory compliance standards, EMR/EHR systems, and interoperability frameworks. • I’m exceptional at leading cross-functional teams, driving product vision, and aligning clinical needs with business goals. • I get most excited about creating impactful clinical solutions that improve patient outcomes and streamline provider workflows. • I’m extra passionate about integrating user-centered design into clinical product development and fostering innovation in healthcare technology. • I have a proven ability to deliver scalable clinical products, manage stakeholder expectations, and execute strategic initiatives effectively. • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: • We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. • We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. • We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. • We take care of our employees too! Here are just a few of the great things we offer: • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. • Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. This role will require you to work in our office located in Cambridge, ON or Dallas, TX up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

Coordinate internal and external resources to ensure projects remain within scope, schedule, and budget. Oversee team member project assignments and collaborate cross-functionally to improve implementation efficiencies. | Candidates should have 1+ years of experience in customer implementation or onboarding projects, ideally in a SaaS environment. Familiarity with Microsoft Office and strong communication skills are essential. | MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next innovative and enthusiastic Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Implementation Operations, you’ll be assisting our implementation team by managing new customer implementation projects as well as keeping your team up to speed with the latest developments in improving implementation efficiencies. A day in the life as an Implementation Project Coordinator: Coordinate internal and external resources – ensure that projects remain within scope, schedule, and budget, and ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement Oversee team member project assignments – assign roles and tasks to team members based on their individual strengths and abilities Collaborate cross-functionally – work with Implementation Specialists during project kickoff calls, implementation calls, and onsite planning, as well as Customer Experience Leadership to evolve SOP’s and team materials to become more efficient and effective as the team evolves and grows Devise creative solutions for problems – create and evolve tools and systems to improve scalability of our scoping / needs analysis process for our customers Train and develop skill sets – help build the skill sets of team members as it pertains to project management in a customer facing role and share learnings with peers. If the below describe your knowledge, experience and character, this role could be for you: I have knowledge of project implementation/project management I gained my knowledge through 1+ years of direct experience in customer implementation and/or onboarding projects, ideally within a SaaS environment Bonus points if I am working toward a PMP or CAPM certification I’m familiar with Microsoft Office and/or related workspace software I’m exceptional at building and maintaining a professional rapport with both customers and internal stakeholders I have a proven ability to be an active, empathetic listener, with excellent written and verbal communication skills I excel at being a detail-oriented multitasker who is capable of prioritizing and managing time efficiently and effectively I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too! Here are just a few of the great +things we offer: Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. An inclusive workplace – women account for 53% of our employees and 58% of people leaders. Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at https://www.mealsuite.com/careers This role will require you to work in our office located at Dallas up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

Lead on-site POS hardware and software deployments, train customers, collaborate with teams for smooth implementations, and contribute to training material improvements. | Experience deploying POS systems, customer training skills, willingness to travel 80%, knowledge of SaaS and project management is a plus. | Description MealSuite, , is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our dynamic POS Deployment Specialist who enjoys travelling to join our Customer Experience team. Reporting to the Manager, Customer Implementations, you’ll be working directly with new customers on-site to consult, configure, and train on MealSuite’s Point of Sale (POS) hardware and software - ensuring a seamless and impactful implementation experience while traveling 80% of the time to various locations across the US. A day in the life as a Point-of-Sale Deployment Specialist: • Lead On-Site Deployments – Work with new customers to implement MealSuite hardware, train on POS functionality and best practices, and adjust configurations to ensure optimal usage. • Collaborate Across Teams – Partner with Implementation Specialists during project kickoff and planning calls to ensure alignment and readiness. • Drive Seamless Implementations – Coordinate with internal stakeholders to deliver a smooth and successful onboarding experience for customers. • Enhance Tools & Processes – Contribute to the development of scalable tools and systems that improve our customer needs analysis and scoping processes. • Evolve Training Materials – Work with the Manager, Customer Implementations to enhance training content, making it more interactive and digestible for customers in the field. • Educate & Empower – Guide customers through MealSuite’s toolkit and best practices to simplify adoption and align expectations. If the below describe your knowledge, experience and character, this role could be for you: • I have knowledge of deploying POS systems. • I gained my knowledge through formal education or direct experience in deploying POS systems, or a combination of both. • I have experience in the SaaS industry (nice to have). • I have direct experience with MealSuite products (nice to have). • I have project management experience (nice to have). • I have experience with tools and technology related to POS systems, implementation, and SaaS solutions. • I’m familiar with implementation best practices and customer training for SaaS solutions. • I’m exceptional at managing multiple projects simultaneously and adapting to changing requirements. • I get most excited about helping customers optimize technology for success. • I’m extra passionate about providing top-tier customer service and ensuring smooth software implementations. • I have a proven ability to collaborate across teams to deliver seamless implementation experiences. • I’m willing to travel up to 80% of the time across the US and have a valid passport with no travel restrictions between Canada and the USA (and Vietnam if required for the role). • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite: • We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. . • We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. • We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. • We take care of our employees too! Here are just a few of the great +things we offer: • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. • Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at . Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact .