MealSuite

Compensation

Full Description

Job Title: Vice President - Customer Experience Company Overview: MealSuite is a rapidly growing SaaS company recognized on the Inc. 5000 Fastest-Growing Companies list. With a dedicated team of 130 professionals spread across Cambridge, ON, Dallas, TX, and Ho Chi Minh City, Vietnam, MealSuite specializes in innovative foodservice technology solutions tailored for healthcare and aging services sectors. Role Overview: As the Vice President of Customer Experience, you will lead the strategy and execution of all customer engagement initiatives, ensuring exceptional service delivery and fostering long-term client relationships. Your leadership will be pivotal in driving customer satisfaction and loyalty, directly impacting the company’s growth and reputation. What You'll Do: - You will develop and implement comprehensive customer experience strategies aligned with company goals. - You will lead and mentor a diverse team focused on customer success and support. - You will analyze customer feedback and data to identify opportunities for service improvement. - You will collaborate cross-functionally with product, sales, and marketing teams to enhance the customer journey. - You will oversee the resolution of complex customer issues, ensuring timely and effective solutions. - You will establish metrics and KPIs to measure customer satisfaction and team performance. - You will drive initiatives to increase customer retention and reduce churn. - You will represent the voice of the customer in executive decision-making processes. What You Bring: - Minimum 8 years of experience in customer experience, customer success, or related leadership roles. - Proven track record managing teams in a SaaS or technology-driven environment. - Strong analytical skills with experience using customer data and feedback tools. - Excellent communication and interpersonal skills to engage with diverse stakeholders. - Strategic thinker with the ability to drive change and influence at all organizational levels. - Experience working in healthcare or foodservice technology sectors is a plus. Bonus Points If You Have: - Experience scaling customer experience operations in a fast-growing company. - Familiarity with CRM and customer success platforms such as Salesforce or Gainsight. - Background in product management or marketing to enhance cross-functional collaboration. - Multilingual abilities or experience working in international markets. What We Offer: - We offer a dynamic and inclusive work environment with opportunities for professional growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools to empower your success. - We offer a collaborative culture that values innovation and customer-centricity. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join MealSuite. We look forward to hearing from you!