Marathon Health

Administer and optimize Workday Learning LMS to support employee development and training. | 5+ years administering Workday Learning, instructional design experience, and strong analytical and project management skills. | Learning Management System Administrator Remote Full time Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Learning Management System Administrator plays a critical role in supporting Marathon Health’s talent pipeline by ensuring our learning systems enable teammate growth, engagement, and performance. This role serves as the primary administrator for Workday Learning and works in close partnership with Workday Talent functionality to support development, performance, and career growth across the organization. The individual in this role brings strong Workday Learning administration and reporting expertise, along with the ability to collaborate closely with Talent partners to ensure learning, development, and talent processes are connected and effective. This role blends system administration, content management, and knowledge management to deliver scalable, high quality learning experiences. The LMS Administrator also provides training, guidance, and system support to stakeholders, while partnering cross functionally to continuously improve learning technology, integrations, and processes. ESSENTIAL DUTIES & RESPONSIBILITIES Learning Management System (LMS) Administration • Act as the primary owner of Workday Learning to ensure learning pathways, career development tools, and talent processes are aligned and optimized to develop teammate capability. • Plan, prioritize, and implement new LMS functionalities and enhancements. • Manage learning content, including course uploads, blended learning programs, and curriculum development. • Create, implement, and improve utilization of Journeys to support orientation and ongoing learning. • Consult with stakeholders to design learning solutions and workflows aligned with business needs. • Provide learner support and troubleshooting system-related inquiries. • Ensure accuracy and integrity of courses and data; audit and maintain a clean, organized course catalog. • Monitor LMS tickets and resolve technical challenges for learners and administrators. • Partner with LMS vendors to stay current on releases, updates, integrations, and external content solutions. • Oversight of Workday Releases relevant to the team. • Maintain and expand third-party integrations (e.g., external LMS platforms, content providers). • Collaborate with internal and vendor partners to identify, test, and implement AI tools that enhance learning workflows and user experience. Data & Insights: • Create and maintain reports to monitor catalog activity, course usage, and user data. • Develop and maintain dashboards and analytics that track training metrics, KPIs, and learner feedback. • Analyze survey data, learning trends, and system insights to inform strategy and stakeholder decision-making. • Establish workflows and governance for LMS administrative processes. • Use LMS reporting and analytics to generate actionable insights and recommendations. • Partner with stakeholders to track course compliance and provide regular updates. Instructional Design • Collaborate with subject matter experts to design, develop, and update instructional content. • Develop and publish engaging digital learning content using eLearning authoring tools and related software. • Oversee the design request process, provide consultation, assign tasks, and track progress. • Apply adult learning principles to create impactful learning experiences, including learning journeys, communications, and course marketing. • Administer software tools used to develop and manage programs, content, surveys, assessments, and related learning resources. Additional Responsibilities: • Develop and maintain standard operating procedures (SOPs) and policies to support effective system use. • Provide process improvements and training to strengthen manager self-service capabilities (e.g., dashboards, learner records, reporting). • Design and deliver end-user training on learning systems. • Research and recommend emerging AI tools related to learning, mentoring, or digital experience. QUALIFICATIONS Bachelor’s degree in Instructional Technology, Education, Computer Science, Business Administration or related field and 5+ years of related experience, or equivalent combination of education and experience. Master’s degree preferred. 5+ years of experience administering Workday Learning required. Additional Workday Talent experience strongly preferred. 5+ years of experience with LMS administration, reporting, and learning data analytics required. 5+ years of instructional design experience with eLearning tools (e.g., Articulate 360). Workday Pro certification in Learning required DESIRED ATTRIBUTES • Strong analytical skills with experience using survey tools, dashboards, and reporting platforms. • Familiarity with learning technologies and third-party content integrations. • Proficiency in Microsoft 365 applications, including Copilot. • Strong program and project management skills, including organization, detail orientation, and the ability to keep multiple tasks and initiatives on track. • Deep knowledge of instructional theories, including adult learning, on-the-job learning, and knowledge management principles for both virtual and classroom environments. • Demonstrated ability to manage competing priorities and deadlines in a fast-paced environment. • Excellent analytical and problem-solving skills. • Strong communication, collaboration, and stakeholder management capabilities. • Ability to work independently with sound judgment and proactive follow-through. • Strong commitment to internal customer service and responsive support. • Curiosity and continuous learning mindset; stays current on industry trends and emerging technologies and recommends tools to enhance learning effectiveness and efficiency. • Demonstrated ability to connect learning solutions to broader talent strategies, ensuring programs build capability, support growth, and improve teammate engagement and performance outcomes. Pay Range: $70,000 - $90,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Lead and manage participatory evaluation studies focused on educational equity and community engagement. | Advanced degree and extensive experience in research and evaluation, but no explicit talent management or Workday experience. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Director, Performance and Engagement, plays a critical role in enabling a high-performance, people-centered culture at Marathon Health. This role is responsible for designing, executing, and continuously improving enterprise talent performance, engagement, and capability strategies that strengthen accountability, capability, and connection across the organization. This leader is responsible for shaping talent strategy and building aligned functionality within Workday to assess talent, enable career mobility, and strengthen succession pipelines. Partnering closely with Organizational Development, People Operations, and clinical and business leaders, the Director turns enterprise strategy into practical solutions that track and develop talent across the organization. This role ensures that performance, goal-setting, promotion, succession, career, and recognition practices are effective, equitable, and aligned with Marathon Health’s mission, values, and strategic priorities. ESSENTIAL DUTIES & RESPONSIBILITIES Talent, Performance, and Leadership Strategy Own the enterprise talent and performance strategy, operating model, and supporting frameworks across performance, succession, career development, and internal mobility. Serve as business owner for Workday Talent and Performance, including roadmap, prioritization, release readiness, and enterprise adoption. Design, implement, and continuously improve scalable performance practices such as goal setting, milestone conversations, reviews, calibration, promotion readiness, and succession integration through Performance in Motion. Define clear expectations for performance, feedback, and evaluation while equipping leaders with tools, coaching capability, and confidence to lead effective performance and career conversations. Establish equitable competency, progression, and business-critical role frameworks that strengthen leadership capability, succession readiness, and sustainable talent pipelines across clinical, operational, and enterprise roles. Engagement, Recognition, and Employee Experience Lead enterprise engagement measurement and action planning across Pulse Surveys, external surveys, and recognition insights to strengthen connection, accountability, and performance. Own and evolve the enterprise recognition strategy, programs, and platform to reinforce desired behaviors, improve engagement outcomes, and align recognition with talent and performance practices. Measure, communicate, and continuously improve the impact of engagement and recognition initiatives. Talent Insights, Analytics, and Innovation Create and maintain an enterprise talent management scorecard and use data and analytics to measure program effectiveness, generate insights, and inform decision making and action planning. Communicate and share talent, engagement, succession, and performance insights within People Experience and with senior leaders to build awareness, influence behavior, and drive organizational outcomes. Evaluate, recommend, and advance technology, AI enabled capabilities, and emerging solutions that strengthen talent, performance, and career experiences and meet evolving business needs. QUALIFICATIONS Master’s degree in Human Resources, Business, Education, or related field required, with 7+ years of experience in talent management, performance management, or an equivalent combination of education and experience. Proven experience designing and implementing enterprise performance and talent strategies within Workday required. DESIRED ATTRIBUTES Strong understanding of modern talent, performance, and development best practices Experience leveraging HR technology and analytics to drive insight and improvement Ability to operate effectively in complex, fast-paced, growth-oriented environments Demonstrated experience establishing governance structures that ensure consistency, equity, and quality Strong analytical capability with experience developing dashboards, interpreting data, and translating insights into action Executive presence with the ability to influence and partner with senior leaders and cross-functional teams Proven success leading enterprise-wide initiatives in complex environments Strategic thinker who translates business priorities into talent and performance solutions Innovative and adaptable, with experience leveraging AI and emerging technologies Strong communicator who engages stakeholders with clarity and credibility Operationally disciplined, building sustainable systems that scale Pay Range: $140,000 - $170,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health. Our benefits are built around access to care that works, starting with FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare Below are some of our benefit offerings. Eligibility varies based on PT or FT status: Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable Click here to visit our Benefits page on our Careers page.

Analyze healthcare data to generate reports, develop analytics products, and communicate insights to clients and stakeholders to improve health outcomes and operational efficiency. | Bachelor's degree in a related field, 7+ years of healthcare or data analysis experience, proficiency with Tableau, Excel, PowerPoint, SQL, and knowledge of healthcare data systems. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Lead Healthcare Analyst at Marathon Health is responsible for analyzing data on volume, utilization, cost, clinical quality, outcomes, patient satisfaction, and overall health center performance. This role requires strong analytical and problem-solving skills, along with the ability to communicate complex data clearly to both clinical teams and non-technical stakeholders. The analyst creates standard and custom reports using tools like Tableau, Excel, and PowerPoint to deliver clear, visual data insights to external clients that show the value that Marathon Health brings to its clients. This position is using clinical, biometric, demographic data to drive outcomes and performance at a provider, clinic, employer and book of business level. This position requires intellectual curiosity, to dive deep into the data to find trends and drive future clinical and operational strategies. This role combines deep analytical work with strategic communication and cross-functional collaboration, requiring both technical expertise and healthcare industry knowledge. The Lead Healthcare Analyst is expected to support some of our largest, most complex and high-profile clients, using data to proactively drive strategies to improve engagement, health outcomes and cost savings across the book of business. ESSENTIAL DUTIES & RESPONSIBILITIES Data Storytelling & Reporting: Use standard Tableau reports to compile data stories in PowerPoint with actionable insights that inform client strategies. Create graphical representations that synthesize large datasets (e.g., claims, demographics, biometrics) to demonstrate value over time. Track and assess health center performance against key metrics, delivering reports to internal leadership and clients. Data Analysis & Interpretation: Query data warehouses to answer ad hoc and custom data requests related to clinic operations, ROI, utilization, and engagement. Analyze healthcare claims data to calculate return on investment and identify cost-saving opportunities. Interpret contract language to determine logic for performance guarantees and assess if targets are met. Advanced Analytics & Tools Development: Develop and refine predictive models, dashboards, geo-access maps, and other analytics products. Leverage SQL to query the enterprise data warehouse for non-standard data requests. Leverage tools such as Tableau, Excel, and PowerPoint to deliver insights in a visual and accessible format. Cross-Functional Collaboration: Engage with account managers and senior leaders to track metrics, perform analyses, and solve operational and clinical challenges. Collaborate with internal teams and external stakeholders (e.g., insurance carriers, brokers, clients) to interpret trends and drive performance improvements. Communicate insights effectively to both technical and non-technical audiences. Present data in-person and virtually to internal and external stakeholders including brokers, insurance carriers, and c-suite level client stakeholders. QUALIFICATIONS Bachelors Degree in a related field and 7+ years related experience and/or training in a related healthcare or data analyst role or equivalent combination of education and experience. Prior experience in direct/advanced primary care model, population health management, health insurance desired. Microsoft Excel PowerPoint Tableau SQL Snowflake Enterprise Data Warehouse Athena EMR DESIRED ATTRIBUTES Excellent communication and presentation skills Population Health Management Pay Range: $95,000 - $120,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health. Our benefits are built around access to care that works, starting with FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare Below are some of our benefit offerings. Eligibility varies based on PT or FT status: Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable Click here to visit our Benefits page on our Careers page.

Manage and optimize digital marketing initiatives including content development, campaigns, webinars, and vendor relationships to drive B2B lead generation and pipeline growth. | Bachelor’s degree with 3-5 years B2B or digital marketing experience, proficiency with HubSpot, social media tools, creative tools like Canva and Figma, webinar platforms, and strong project management skills. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Digital Marketing Manager is responsible for the day-to-day execution and optimization of Marathon Health's digital marketing initiatives. This role supports the B2B marketing strategy by managing the development of strategies and creative assets/materials promoting Marathon content, thought leadership, events, webinars, press announcements, and more. The Digital Marketing Manager will work closely with B2B Marketing, Communications, and Solutions Marketing, as well as supporting the CMO, to maximize the reach and impact of initiatives across various channels, including social media, email, website, and more. They will work to enhance Marathon’s online presence, drive traffic and engagement, and generate leads to support pipeline growth and customer acquisition. ESSENTIAL DUTIES & RESPONSIBILITIES Partner with Marketing leadership on the development of content, campaign, and event calendars, the maintenance thereof, and advance communications to stakeholders. Manage the development of short and long-form content, partnering with Marketing leaders on content briefs and kick-offs to ensure alignment. Proactively identify all supporting materials required (social posts, emails, landing pages, blogs, CTA graphics, web pages, print, etc.) and develop content/creative briefs for their production. Identify resources as needed for the development of short- and long-form content, while taking the lead on drafting supporting materials as listed above, partnering with design to complete. Develop project plans and timelines using Asana and Notion for task management. Manage internal review rounds with stakeholders and rounds of revisions to successful, on-time completion. Seek out new ways to templatize and streamline processes, including developing customizable graphics within Canva. Develop and maintain email newsletters, nurture campaigns, and promotional email pushes for events, webinars, and more—learning basic HubSpot skills in partnership with MarOps. Set up and orchestrate webinars and other online events, managing email invites, registrations, attendee follow-ups, and more. Implement A/B testing strategies to refine messaging, creative, and conversion tactics for digital assets. Manage relationships with external vendors, agencies, and freelancers to support digital marketing initiatives and asset creation. Provide ad hoc project support across B2B and executive Marketing functions, coordinating with internal and external stakeholders to ensure on-time, successful delivery. QUALIFICATIONS Bachelor’s degree and 3-5 years of experience in B2B marketing, demand generation, digital marketing, or growth marketing, preferably in healthcare, or equivalent combination of education and experience. Must have experience with digital and social media management tools, such as HubSpot, LinkedIn campaign manager, AdWords, Meta, etc., along with creative tools like Figma and Canva, and webinar tools like Zoom. DESIRED ATTRIBUTES Strong collaboration and project management skills (Notion, Asana), juggling multiple campaigns, deadlines, and priorities, while managing stakeholder contributions. Exceptional writing skills, able to identify and carry a red thread through campaign materials for a cohesive brand experience from top to bottom of the funnel. Data-driven, with experience in evaluating the performance of digital content and optimizing continually for improved results. Pay Range: $85,000 - $105,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health.

Manage client and broker relationships, drive engagement and clinical outcomes, coordinate contract renewals and reporting, and support client operations and data analysis. | Bachelor’s degree with 5+ years healthcare operations or client management experience, strong healthcare data analytics skills, Salesforce proficiency, excellent communication, and willingness to travel up to 50%. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. This role is engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights. ESSENTIAL DUTIES & RESPONSIBILITIES Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results Participates in new health center implementations planning and launch. Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation. Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services. Help define and leverage the coverage model for assigned clients. Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services. Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience. Responsible for partnering on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff. In collaboration, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership. Salesforce documentation and reporting. Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested. Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting. May serve as the lead point of contact for all customer needs/request. Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client. Run, interpret and deliver client reporting on the appropriate frequency. QUALIFICATIONS Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience. Proven success managing clients with complex needs and high expectations. Experience influencing stakeholders at all levels. Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment. Candidates for this position must reside in one of the following locations: Houston, TX Milwaukee, WI Chicago, IL St. Louis, MO Minneapolis, MN Kansas City, KS DESIRED ATTRIBUTES Experienced in developing and delivering presentations Possesses a high energy personal style and aptitude for process-oriented thinking Possesses strong oral and written communication skills Ability to build, foster, and maintain positive professional relationships Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable Understands and advocates for process improvement and adherence Ability to perform services for the client with tenacious follow up Strong project management, account portfolio planning and prioritization Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred) Willingness to travel up to 50% Pay Range: $80,000 - $110,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health.

Manage operations of multiple health centers including staff hiring, training, scheduling, inventory, compliance, financial performance, patient satisfaction, and client relations within a regional scope. | Bachelor’s degree in Business or Healthcare Administration with 3-5 years healthcare operations experience and clinical management experience preferred, strong leadership, project implementation, and financial management skills. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB Preferred Location- Western Plains, US The Regional Operations Manager is responsible for overall operations of multiple health centers within their region, including staff development & management, health center performance results, and continuous improvement of all functions. Regional Operations Managers will utilize best practices to maximize efficiency within the centers and are responsible for meeting financial, regulatory compliance and patient & client satisfaction goals. May serve as the primary Marathon contact for clients within assigned region. ESSENTIAL DUTIES & RESPONSIBILITIES Operational Performance Plans, organizes, and manages operations for assigned health centers including staff hiring, training, scheduling, inventory control and facility upkeep. Ensure quality, safety and infection control standards are maintained throughout the centers, through the adoption of the company’s online auditing system and periodic in-person audits. Drives achievement of patient, client, and teammate satisfaction goals. Responds to complaints with thorough investigation of concerns. Ensures centers are properly stocked and inventories are managed through monthly audits, which may require manual examination of supplies in each center. Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities. Provides compliance leadership related to governmental, accreditation, and other regulations/requirements and with company policies. Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients. Financial performance Manages operational costs within budget, including labor, supplies, and other expenses. Patient Satisfaction Achieves patient satisfaction goals by creating a culture of service excellence. Reviews survey results to recognize strong performance and implement improvements. Patient Engagement Takes accountability for visit and participation rates within assigned health centers. Develop marketing and communication plans to increase participation rates in collaboration with marketing and member services teams. Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services. Ensures health center schedules are maintained to promote efficiencies in practices and patient satisfaction. Teammate engagement Recruits, selects, and trains clinical staff, including coaching, performance management, and discipline. Provide direction and set goals and objectives for direct reports and the team. Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team. Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support while remaining good stewards of company, client resources. Collaborates with onboarding team to ensure seamless startup of new centers in region, including collaborating closely with the client. Assumes responsibility for staff adherence to all policies and procedures. Completes annual performance reviews for all direct reports. Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. Responds to care team issues regarding health center operations. Maintains open communication and positive working relationships with all members of the team, including medical assistants, supervisors, providers, and support teams within Marathon. Ensure daily huddles occur and conducts monthly care team meetings Client relations (as assigned) Compiles, interprets, and delivers reports to clients, in collaboration with senior operations leadership and/or account management. Addresses daily issues and concerns and ensures best practices are implemented to improve services. Solicits input from clients toward continuous improvement. As applicable, participates in client meetings, committees, and events. Serves as primary point of contact for clients or collaborates with client success team to address client needs. QUALIFICATIONS Bachelor’s degree in Business or Healthcare Administration and 3-5 years of relevant healthcare operations experience and previous clinical management experience in physician practice setting or equivalent combination of education and experience. DESIRED ATTRIBUTES Strong presentation, employee management, and project implementation skills Leadership and Organization—exceptional capacity for leading people; a team-builder who has experience in scaling up teams; ability to connect clinical staff both on an individual level and in groups; capacity to enforce accountability; ability to develop and empower staff from the bottom up, while leading from the top down. Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; a “take-charge” individual; can take unpopular stands when necessary. Results - proven track record of exceeding goals with a bottom-line orientation; able to make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of clinical understanding and clinical management. General Management—thorough understanding of finance, systems, HR and lean concepts with a proven track record in understanding a full range of business functions and systems. High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills; Electronic Medical Record (EMR) experience strongly preferred. Pay Range: $80,000 - $115,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Benefits Summary We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health.

The Problem Management Analyst will manage and resolve IT problems impacting critical healthcare systems. This includes conducting root cause analysis and implementing corrective actions to prevent future disruptions. | Candidates should have a Bachelor's degree in a related field and at least 3 years of experience in IT problem management. Familiarity with healthcare IT regulations and ITIL processes is essential. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB As the Problem Management Analyst you will be responsible for managing and resolving IT problems that impact the organization’s critical healthcare systems and services. You will work closely with technical teams to identify the root causes of recurring incidents, implement corrective actions, and prevent future disruptions to IT services. As part of a healthcare provider organization, you will also be responsible for ensuring that all IT problems are managed in accordance with healthcare industry regulations such as HIPAA and HITECH, ensuring data security and compliance are always maintained. ESSENTIAL DUTIES & RESPONSIBILITIES Collaborate with IT support, infrastructure, and application teams to identify recurring or high impact incidents and investigate their root causes. Conduct thorough root cause analysis (RCA) for IT problems, using appropriate tools and methodologies (e.g., Fishbone Diagram, 5 Whys, Failure Mode Effects Analysis). Work closely with incident management teams to ensure problem records are created and maintained for all identified problems. Develop and implement corrective actions, workarounds, or long-term solutions to resolve underlying IT problems and prevent recurrence. Coordinate with cross-functional teams (e.g., infrastructure, development, and security) to implement corrective actions and resolve root causes. Prioritize problems based on their impact and urgency, ensuring timely resolution for critical healthcare systems. Conduct trend analysis of incident data to proactively identify areas of improvement and predict potential future problems. Develop and propose strategies for proactive problem management to prevent future incidents, focusing on areas like system performance, network reliability, and application stability. Regularly review and refine problem management processes to improve efficiency, compliance, and effectiveness in identifying and addressing underlying issues. Collaborate with Change Management teams to ensure that identified solutions for problems are properly documented and tested before being applied in production environments. Ensure that all problem management activities align with the change management process to minimize risk when implementing solutions. Support the deployment of changes or patches that address known IT problems, ensuring that changes are well-planned, coordinated, and tested. Maintain accurate records for all IT problems, including RCA, corrective actions, and resolution steps, ensuring transparency and clear communication across teams. Generate regular reports on problem management activities, tracking trends, resolution times, and ongoing issues, and report these findings to IT leadership. Prepare post-mortem reports for major incidents, identifying lessons learned, and ensuring that solutions are shared with relevant stakeholders. Serve as a liaison between IT technical teams, management, and end-users to ensure that problem management processes and outcomes are communicated effectively. Provide regular updates to stakeholders, including senior IT management, on the status of ongoing problems, actions being taken, and resolutions. Educate and mentor other IT staff on problem management best practices, tools, and methodologies. Ensure that all problem management processes adhere to industry standards, internal policies, and regulatory requirements (e.g., HIPAA, HITECH) for data protection and privacy. Collaborate with security and compliance teams to ensure that any problem resolution also addresses potential security or regulatory risks. Support the preparation for audits and assist in the creation of compliance documentation related to IT problem management. Analyze and report on trends in problem management metrics to drive continuous improvement in IT services and problem management processes. Contribute to the ongoing development and enhancement of the ITIL-based service management processes, with a focus on improving problem resolution and reducing the overall impact on end users and healthcare operations. QUALIFICATIONS Bachelor’s degree in information technology, Computer Science, Healthcare IT, or a related field and 3+ years of experience in IT problem management, incident management, or IT service management, or equivalent combination of education and experience. Experience working in a healthcare environment with a strong understanding of the unique IT needs and regulatory requirements (e.g., HIPAA). Hands-on experience with ITIL processes, particularly Problem Management, and familiarity with ITSM tools (e.g., ServiceNow, Freshworks and/or Freshservice). Knowledge and understanding of relevant legal and regulatory requirements, including HIPAA (Health Insurance Portability and Accountability Act), and PCI-DSS, Service Organization Control (SOC) or Hi-Trust Certifications: ITIL Foundation Certification (or higher) Certified Problem Management Professional (CPMP) or equivalent certification CompTIA IT Fundamentals or similar technical certifications Certified Healthcare Technology Specialist (CHTS) or similar healthcare IT certifications. DESIRED ATTRIBUTES Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions. Experience with IT infrastructure, cloud services, applications, and systems used in healthcare environments. Familiarity with monitoring, logging, and diagnostic tools to analyze system performance and identify problems. Proficiency in Microsoft Office Suite and ITSM tools for documentation, reporting, and tracking problem management activities. Understanding of network systems, servers, databases, and application management in a complex enterprise environment. Pay Range: $75,000 - $85,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health.

Ensure accuracy and reliability of healthcare data by defining quality standards, monitoring data quality, conducting root cause analysis, and collaborating with technical and business teams. | Bachelor’s degree in related field, 5+ years in healthcare data quality or governance, proficiency in SQL, Python, data visualization tools, and knowledge of healthcare data and HIPAA. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Senior Data Quality Analyst plays a critical role in ensuring the accuracy, completeness, and reliability of data used across Marathon Health’s analytics, reporting, and operational decision-making. Serving as a subject matter expert in data governance and quality standards, this role partners closely with data engineering, data integration, analytics and business stakeholders to build a robust data quality framework to identify data quality issues, develop remediation plans, and implement preventative measures and notification and alert systems. This position is responsible for defining, building and monitoring enterprise data quality metrics, conducting root cause analyses, and driving process improvements that enhance trust in our reporting and analytics. The Senior Data Quality Engineer will help ensure that data powering our dashboards, performance reports, and clinical insights is consistent, validated, and aligned with enterprise governance policies. This is a high-impact role for someone who thrives at the intersection of data integrity, business processes, and operational execution—and who is passionate about enabling teams to make confident, data-driven decisions. ESSENTIAL DUTIES & RESPONSIBILITIES Collaborate with internal stakeholders to define data quality standards, metrics, and business rules aligned with enterprise data governance policies. Design, implement, and maintain data quality monitoring processes, including automated validation and exception reporting. Conduct in-depth data profiling and root cause analysis to identify anomalies, gaps, and inconsistencies in data from multiple source systems, including EMR and enterprise data warehouse (EDW) and other systems of record. Partner with data engineering, data integration, analytics, and business teams to resolve data quality issues and prevent recurrence. Lead the development of data quality dashboards and scorecards to track ongoing performance against quality KPIs. Document data lineage, definitions, and business rules to ensure shared understanding across teams. Provide subject matter expertise on data quality best practices during new system implementations, integrations, and ETL process changes. Assist analytics and reporting teams in ensuring all published reports are based on trusted, validated data sources. Serve as a liaison between business stakeholders and technical teams to translate business requirements into actionable data quality specifications. Conduct periodic data quality audits and report findings to leadership with actionable recommendations. Champion a “single source of truth” mindset across the organization to promote consistency and accuracy in all analytics and reporting. QUALIFICATIONS Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or related field; Master’s degree preferred. 5+ years of experience in data quality, data governance, or data management within a healthcare, payer, or provider organization or equivalent combination of education and experience.  Strong understanding of healthcare data sources, including EMR, claims, and clinical workflows.  Proficiency in data analysis tools and query languages (e.g., SQL, SAS, Python, Alteryx).  Experience with enterprise data warehouse environments and data visualization tools (e.g., Tableau, Power BI).  Familiarity with data governance frameworks and metadata management tools.  Demonstrated ability to diagnose complex data issues and drive cross-functional solutions.  Knowledge of HIPAA regulations and healthcare data privacy/security best practices. DESIRED ATTRIBUTES  Detail-oriented with a commitment to data accuracy and process improvement.  Strong problem-solving skills with the ability to balance technical rigor and practical business needs.  Excellent communication skills, capable of translating technical findings into clear, actionable insights for non-technical audiences.  Collaborative, proactive, and able to influence without direct authority. Pay Range: $110,000 - $140,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health.

Manage client and broker relationships, drive client engagement and retention, analyze healthcare data to improve outcomes, coordinate contract renewals and revenue growth, and support client onboarding and reporting. | Bachelor’s degree, 5+ years healthcare operations or client management experience, strong healthcare data analytics skills, Salesforce proficiency, excellent communication, and willingness to travel up to 50%. | Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. This role is engaged in strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights. The Midwest business unit includes all operations in Indiana, Ohio, Michigan, and Kentucky. Candidate must reside in Indiana or Ohio ideally but would be open to candidates in Michigan and Kentucky . ESSENTIAL DUTIES & RESPONSIBILITIES Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results Participates in new health center implementations planning and launch. Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation. Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services. Help define and leverage the coverage model for assigned clients. Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services. Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience. Responsible for partnering on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff. In collaboration, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership. Salesforce documentation and reporting. Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested. Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting. May serve as the lead point of contact for all customer needs/request. Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client. Run, interpret and deliver client reporting on the appropriate frequency. QUALIFICATIONS Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience. Proven success managing clients with complex needs and high expectations. Experience influencing stakeholders at all levels. Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment. DESIRED ATTRIBUTES Experienced in developing and delivering presentations Possesses a high energy personal style and aptitude for process-oriented thinking Possesses strong oral and written communication skills Ability to build, foster, and maintain positive professional relationships Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable Understands and advocates for process improvement and adherence Ability to perform services for the client with tenacious follow up Strong project management, account portfolio planning and prioritization Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred) Willingness to travel up to 50% Pay Range: $80,000 - $110,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. Learn more at marathon.health. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health.