Maple Systems Inc

Create and edit technically accurate marketing and sales content for industrial automation products, collaborating with multiple teams to support lead generation and brand awareness. | Bachelor's degree or equivalent, 3+ years technical writing in B2B marketing/sales, ability to explain technical subjects to semi-technical audiences, proficiency with Microsoft and Adobe tools, and project management skills. | Job DescriptionJob DescriptionDescription:Title: Technical Content WriterDate Updated: January 2025Department: EngineeringReports To (Title) Engineering ManagerCreate compelling copy for a highly technical audience that positively influences potential leads, builds long term relationships with our current customer base, and establishes Maple Systems as an industrial automation leader. ** Fully Remote opportunity for individuals with Industrial Automation content writing experience**Why Join Our Team?We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us:Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.Employee Ownership: Be a part of something bigger as an employee-owner in our company.Retirement Savings: 401(k) plan with a company match to help you plan for your future.Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve.Join a team that values your well-being, invests in your future, and celebrates shared success.Principal Duties and ResponsibilitiesWrite, edit, and proofread communications copy for technical accuracy and to ensure consistency of brand messaging, positioning, and value proposition.Collaborate with sales manager, marketing manager, engineering manager, and subject matter experts across the organization to develop original content that is technically accurate and supports marketing campaigns for lead generation, lead nurturing and brand awareness.Work with the technical team when new products are released to ensure that hardware and software features are explained and documented for use in the sales department and web team. Work with the technical team when new software versions are released to ensure that “fixes”, “updates” and new software features are explained and documented for use in the sales department and web team. Able to translate technical information, such as from documents or interviews with researchers, into easy-to-understand articles for a variety of audiences.Create Case Studies, Application Stories, attractive and easy to follow “how-to” guides, and detailed step-by-step guides when appropriate. Have an attention to detail in order to Quality Check Web Pages, Test/Quality Check on-line sales tools, proofread website content, blogs, case studies, marketing emails, and press releases as needed.Work with marketing team to create compelling messaging and content for promotions across various channels that support the customer buying journey (i.e., suggest types of content that will progress prospect from awareness to selection and purchase). Develop content for website pages, events, articles, and speaking engagements, as needed. Examples of content here: https://maplesystems.com/articles/Knowledge, Skills and Abilities:Strong creative, strategic, analytical, and organizational skills.Excellent creative writing and editing abilities.Excellent oral communication skills.Demonstrated ability to manage multiple projects simultaneously and to create and maintain project lists and timetables for a large team with strong attention to detail.Highly motivated, willingness to think outside the box, and work collaboratively in a team environment.Highly organized, accurate, thorough, and able to assume diverse responsibilities with minimal supervision.Demonstrated ability to interface cross-functionally.Supervisory Responsibility:This position does not supervise others. Education/Experience:Bachelor's degree in marketing, communications, journalism, public relations, or related field, or equivalent experience is required.3 years' of previous work experience in a B2B company with technical writing for a marketing and sales environment and technical product and/or software copy and content development experience desired.Able to explain technical subjects, such as configuration software, hardware specifications, or database administration to a semi-technical audience.Working knowledge of Microsoft and Adobe platforms (Word, PowerPoint, InDesign, etc.).Project management experience including scheduling, planning, and managing projects to completion is a plus..Language Ability:Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, customers, and the general public.Math Ability:Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, and ratios to practical situations.Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is in a standard office environment with desktop business equipment and frequent telephone calls. The noise level is moderate. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.Requirements:

Provide technical support and troubleshooting for industrial automation products, collaborating with internal teams and documenting solutions. | At least 2 years of technical support experience in industrial automation, strong problem-solving skills, and proficiency with CRM and support systems. | Job Title: Technical Support Representative - Industrial Automation Company Overview: Maple Systems Inc is a leading provider of industrial automation solutions, dedicated to delivering innovative and reliable products to clients worldwide. With a strong commitment to employee well-being and professional growth, we foster a collaborative and inclusive work environment where every team member can thrive. Role Overview: As a Technical Support Representative at Maple Systems Inc, you will play a crucial role in assisting customers with technical issues related to our industrial automation products. Your expertise will help ensure customer satisfaction and contribute to the continuous improvement of our support services. What You'll Do: - You will provide timely and effective technical support to customers via phone, email, and chat. - You will troubleshoot and resolve hardware and software issues related to industrial automation systems. - You will collaborate with engineering and product teams to escalate and resolve complex technical problems. - You will document customer interactions and technical solutions accurately in the support database. - You will assist in creating and updating technical documentation and user manuals. - You will participate in training sessions to stay updated on the latest product developments. - You will contribute to improving support processes and customer service strategies. What You Bring: - Minimum of 2 years experience in technical support or a related field, preferably in industrial automation. - Strong knowledge of industrial automation hardware and software. - Excellent problem-solving skills and the ability to communicate technical information clearly. - Proficiency with support ticketing systems and CRM software. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience with PLC programming and HMI systems. - Familiarity with networking protocols used in industrial environments. - Technical certifications related to industrial automation or IT support. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer comprehensive healthcare coverage including 100% employer-paid medical, dental, and vision insurance. - We offer employee ownership opportunities to be part of the company’s success. - We offer a supportive and inclusive workplace culture focused on professional development. - We offer competitive salary and benefits packages. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Technical Support Representative, please submit your resume and cover letter through our careers page at www.maplesystems.com/careers. We look forward to hearing from you!

Provide technical support and troubleshooting for industrial automation products, document solutions, collaborate with teams, and improve customer service processes. | At least 2 years of technical support experience in industrial automation, strong problem-solving and communication skills, and proficiency with support systems. | Job Title: Technical Support Representative - Industrial Automation Company Overview: Maple Systems Inc is a leading provider of industrial automation solutions, dedicated to delivering innovative and reliable products to clients worldwide. With a strong commitment to employee well-being and professional growth, we foster a collaborative and inclusive work environment where every team member can thrive. Role Overview: As a Technical Support Representative at Maple Systems Inc, you will play a crucial role in assisting customers with technical issues related to our industrial automation products. Your expertise will help ensure customer satisfaction and contribute to the continuous improvement of our support services. What You'll Do: - You will provide timely and effective technical support to customers via phone, email, and chat. - You will troubleshoot and resolve hardware and software issues related to industrial automation systems. - You will document customer interactions and technical solutions accurately in our support database. - You will collaborate with engineering and product teams to escalate and resolve complex technical problems. - You will assist in creating and updating technical documentation and user guides. - You will participate in training sessions to stay updated on the latest product developments. - You will contribute to improving support processes and customer service quality. What You Bring: - Minimum of 2 years experience in technical support or a related field, preferably in industrial automation. - Strong knowledge of industrial automation hardware and software. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. - Proficiency with support ticketing systems and CRM software. Bonus Points If You Have: - Experience with PLC programming and troubleshooting. - Familiarity with HMI and SCADA systems. - Technical certifications related to industrial automation. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer comprehensive healthcare coverage including 100% employer-paid medical, dental, and vision insurance. - We offer employee ownership opportunities to be part of the company’s success. - We offer a supportive and inclusive work environment focused on professional development. - We offer competitive salary and benefits packages. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our dynamic team at Maple Systems Inc, please submit your resume and cover letter through our careers page or email us directly at careers@maplesystems.com. We look forward to hearing from you!