Maple Systems Inc

Compensation

Full Description

Job Title: Technical Support Representative - Industrial Automation Company Overview: Maple Systems Inc is a leading provider of industrial automation solutions, dedicated to delivering innovative and reliable products to clients worldwide. With a strong commitment to employee well-being and professional growth, we foster a collaborative and inclusive work environment where every team member can thrive. Role Overview: As a Technical Support Representative at Maple Systems Inc, you will play a crucial role in assisting customers with technical issues related to our industrial automation products. Your expertise will help ensure customer satisfaction and contribute to the continuous improvement of our support services. What You'll Do: - You will provide timely and effective technical support to customers via phone, email, and chat. - You will troubleshoot and resolve hardware and software issues related to industrial automation systems. - You will collaborate with engineering and product teams to escalate and resolve complex technical problems. - You will document customer interactions and technical solutions accurately in the support database. - You will assist in creating and updating technical documentation and user manuals. - You will participate in training sessions to stay updated on the latest product developments. - You will contribute to improving support processes and customer service strategies. What You Bring: - Minimum of 2 years experience in technical support or a related field, preferably in industrial automation. - Strong knowledge of industrial automation hardware and software. - Excellent problem-solving skills and the ability to communicate technical information clearly. - Proficiency with support ticketing systems and CRM software. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience with PLC programming and HMI systems. - Familiarity with networking protocols used in industrial environments. - Technical certifications related to industrial automation or IT support. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer comprehensive healthcare coverage including 100% employer-paid medical, dental, and vision insurance. - We offer employee ownership opportunities to be part of the company’s success. - We offer a supportive and inclusive workplace culture focused on professional development. - We offer competitive salary and benefits packages. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Technical Support Representative, please submit your resume and cover letter through our careers page at www.maplesystems.com/careers. We look forward to hearing from you!