LiveOps

Lead and develop a large team in a healthcare call center environment, ensuring high-quality patient engagement and operational excellence. | Experience managing teams in healthcare or regulated environments, strong analytical skills, and ability to present insights to stakeholders. | Healthcare Call Center Manager, Client Results The Manager, Client Results is a key leadership role responsible for driving performance, developing future leaders, and delivering exceptional patient and client outcomes for a large‑scale case‑management program supporting a healthcare client. You will lead five District Leaders (frontline supervisors) and oversee a team of approximately 100 specialists who each manage a long‑term caseload of patients over an 18‑month journey. The Purpose of Your Role This role requires a leadership‑first mindset with strong operational acumen. You will cultivate a high‑accountability, high‑support environment where District Leaders grow in capability, specialists deliver consistent patient engagement, and the patient journey continuously improves through insight‑driven actions. As a primary client‑facing leader, you will present performance updates, insights, risks, and opportunities during monthly business reviews and quarterly business reviews (QBRs). The Qualifications We're Looking For • Bachelor's Degree preferred, or equivalent work experience in healthcare, patient support, client services, or operations leadership. • 5+ years of leadership experience, including managing leaders who oversee frontline staff (e.g., supervisors, team leads). • Proven experience leading teams in patient‑support programs, healthcare insurance navigation, pharmaceutical case management, or similar regulated environments (highly preferred). • Demonstrated ability to develop leaders, coach performance, and create accountability routines that support long‑term success. • Experience presenting to internal and external stakeholders, including clients, with the ability to translate complex information into actionable insights. • Strong analytical and critical‑thinking skills with the ability to identify performance gaps and root causes. • Experience driving employee engagement, coaching behaviors, and performance culture within large teams. • Ability to manage competing priorities, operate in highly regulated settings, and lead in a fast‑paced, dynamic environment. • Excellent communication, documentation, and presentation skills. The Competencies You Bring Individual Impact and Influence * Conceptual Thinking * Customer Focus * Decision Making * Financial Awareness * Management The Value You Deliver • Lead a team of 5 District Leaders and approximately 100 patient‑support specialists, ensuring high‑quality engagement across the 18‑month patient lifecycle. • Develop future leaders by coaching, observing, and building capabilities in performance management, leadership behaviors, communication, and operational excellence. • Drive performance outcomes across all key metrics, including patient engagement, outreach cadence, case progression, quality, and overall patient satisfaction. • Use data and insights to identify trends, risks, capacity challenges, and opportunities to improve the patient journey. • Partner with Workforce Management, Data and Analytics, and Client Results leadership to ensure alignment on capacity, performance, and cohort‑based caseload dynamics. • Present program insights and performance to clients during monthly meetings and QBRs, including strategic recommendations to enhance patient experience and client ROI. • Ensure District Leaders maintain strong performance routines, including touchpoints, side‑by‑sides, coaching documentation, and quality assurance. • Support continuous improvement, leveraging feedback, analytics, and process optimization to remove friction in the patient journey. • Ensure compliance with client and regulatory guidelines, maintaining high standards of accuracy, professionalism, and patient privacy. • Build a culture of accountability, support, and trust, ensuring that specialists feel informed, supported, and aligned with program goals. • Collaborate cross‑functionally to ensure seamless service delivery and proactive risk mitigation. • Represent Liveops professionally in all client interactions and internal leadership meetings. Essential Job Functions • Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. • Ability to sit or stand at a desk for extended periods while working on a computer. • Availability for virtual meetings in a distraction‑free environment. • Ability to work independently, prioritize multiple responsibilities, and meet deadlines. • Up to 20% travel required per year. • Lead teams in alignment with Liveops and client operating procedures and quality standards. About Liveops: Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals. As a Liveops employee, you'll be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for our team members. Eligibility Requirements Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer

Handle customer calls, assess needs, and solve problems in a healthcare support setting. | Requires at least 1 year of phone-based healthcare support experience, strong communication skills, and familiarity with health insurance terminology. | Healthcare Support Representative — Independent Contractor Location: Remote (US-Based) Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility. As an Independent Contractor, you will • Be your own boss. • Choose when and to whom you provide support services. • Set your own schedule. • Provide a distraction-free home office. • Provide your own home office equipment. • Handle customer calls, assess needs, and solve problems. Requirements • At least 1 year of phone-based healthcare patient or provider support experience. • Computer skills, including navigating multiple systems and documenting call notes. • Strong communication skills and the ability to connect with diverse individuals. • Ability to sit for long periods. • Patience and empathy. • Ability to provide services pursuant to your contract independently. Preferred Qualifications • Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant “people helping” fields. • In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired. • Comfortable with medical and health insurance terminology while refraining from offering medical advice. Compensation • Submit invoices and receive payment for completed services pursuant to contract. • Pay structures vary by client program; most programs pay for productive time and may include performance-based pay. • Independent Contractors are responsible for their own taxes and expenses. Application & Certification Process • Complete an application and pass a background check. • Sign an Independent Contractor Agreement. • Complete a W-9 form and set up direct deposit. • Complete program-specific certifications. Background Check The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. Computer Requirements • Some clients may require additional security measures and equipment. • Wired internet connection. • Android or Apple phone. • Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported). Hours • Choose your own schedule by self-scheduling 30-minute blocks. • Client hours of operation will vary. Important Notes • Additional checks regarding OIG/SAM exclusion lists may be required by clients. • Some clients and programs may have additional requirements and certifications. • Ensure the clients you choose align with your availability and commitments. Eligible States Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY. Healthcare Support Representative — Independent Contractor Location: Remote (US-Based) Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility. As an Independent Contractor, you will • Be your own boss. • Choose when and to whom you provide support services. • Set your own schedule. • Provide a distraction-free home office. • Provide your own home office equipment. • Handle customer calls, assess needs, and solve problems. Requirements • At least 1 year of phone-based healthcare patient or provider support experience. • Computer skills, including navigating multiple systems and documenting call notes. • Strong communication skills and the ability to connect with diverse individuals. • Ability to sit for long periods. • Patience and empathy. • Ability to provide services pursuant to your contract independently. Preferred Qualifications • Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant “people helping” fields. • In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired. • Comfortable with medical and health insurance terminology while refraining from offering medical advice. Compensation • Submit invoices and receive payment for completed services pursuant to contract. • Pay structures vary by client program; most programs pay for productive time and may include performance-based pay. • Independent Contractors are responsible for their own taxes and expenses. Application & Certification Process • Complete an application and pass a background check. • Sign an Independent Contractor Agreement. • Complete a W-9 form and set up direct deposit. • Complete program-specific certifications. Background Check The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. Computer Requirements • Some clients may require additional security measures and equipment. • Wired internet connection. • Android or Apple phone. • Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported). Hours • Choose your own schedule by self-scheduling 30-minute blocks. • Client hours of operation will vary. Important Notes • Additional checks regarding OIG/SAM exclusion lists may be required by clients. • Some clients and programs may have additional requirements and certifications. • Ensure the clients you choose align with your availability and commitments. Eligible States Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Lead and maintain the organization's GRC framework, manage risk assessments, support audits, oversee IAM processes, and drive security awareness initiatives. | 7+ years in GRC or information security, familiarity with IAM tools, knowledge of security frameworks and data privacy laws, and preferred professional security certifications. | Governance, Risk & Compliance (GRC) Program Manager We are seeking a motivated and detail-oriented Governance, Risk & Compliance (GRC) Program Manager to establish and lead key governance, risk, compliance, and security initiatives across the organization. As the sole dedicated GRC resource, this role is responsible for maintaining regulatory compliance, managing risk, supporting audits, and driving security awareness programs. The GRC Program Manager will also support identity and access management, data protection practices, and cross-functional security initiatives. The Qualifications We're Looking For • Bachelor's degree in information security, Computer Science, or related field (or equivalent experience). • 7+ years of experience in GRC, information security, or risk management. • Familiarity with IAM tools (Okta, AWS IAM, Azure AD), MFA, and SSO solutions. • Understanding of data protection principles and encryption practices. • Experience with security frameworks such as ISO 27001, NIST CSF, and SOC 2. • Knowledge of data privacy regulations including GDPR, HIPAA, and CCPA. • Excellent communication, documentation, and stakeholder collaboration skills. • Professional certifications such as CISSP, CISM, CRISC, or ISO 27001 Lead Implementer preferred. The Competencies You Bring Business Acumen * Conceptual Thinking * Dealing with Ambiguity * Individual Impact & Influence The Value You Deliver • Maintain and enhance the organization's GRC framework, ensuring compliance with standards such as ISO 27001, SOC 2, HITRUST, PCI DSS, and data privacy regulations (GDPR, HIPAA, CCPA). • Conduct risk assessments, maintain the risk register, track remediation, and support internal/external audits with evidence and documentation. • Manage identity and access processes (provisioning, deprovisioning, RBAC), including secure implementation of MFA, SSO, and least-privilege access models. • Support data protection efforts by ensuring secure storage, access, transmission, and encryption of data at rest and in transit. • Develop, deliver, and monitor security awareness programs, including training sessions, phishing simulations, and targeted campaigns to promote a security-first culture. • Collaborate with IT, Security, Legal, and business stakeholders to align GRC initiatives with organizational objectives. Essential Job Functions Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. • Ability to sit or stand at a desk for extended periods of time while working on a computer. • Available for virtual meetings in a non-distracted environment. • Ability to work independently and meet deadlines. • Ability to work a flexible work schedule that includes regular business hours. • Ability to travel 10% as needed. About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com. Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Provide virtual customer service by handling inbound and outbound calls, solving customer issues, and documenting interactions. | Minimum 1 year customer service experience, ability to manage multiple systems, pass background/credit check, and work as an independent contractor. | Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support. As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss! Liveops ranked #4 in FlexJob’s 2020 Top 100 Companies with Remote Jobs As an Independent Contractor, you are self-employed and can: • Work from home or any quiet place. • Set your own schedule to work around your life. • Enjoy the freedom and flexibility of being your own boss. Our Clients look for Independent Contractors who are comfortable: • Conducting inbound and outbound customer service calls with customers. • Creatively problem solving. • Quickly assessing customer needs and providing sound solutions. • Providing a high-level of customer service. • Documenting details of all calls and customer interactions. • Managing through multiple systems, programs, and screens simultaneously. Successful Independent Contractors will have the following skills: • Experience handling inbound and outbound calls • Minimum 1 year of customer service experience • Computer skills including navigating multiple tabs, windows and systems • Basic typing skills • Strong customer service and written skills • Comfortable empathizing and remaining patient with difficult callers Earning Potential: As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives. As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss. Want to Learn More?! Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals. Application and Certification Process: To become an Independent Contractor the following are required: • Complete an application to Join Liveops Nation, which includes passing a background/credit check • The background/credit check requires a $45 processing fee paid directly to our vendor • View our background and credit check requirements here • Sign an Independent Contractor Agreement • Complete a W9 form • Opportunities that you choose may have additional requirements, including certification specific to a program We have a variety of programs starting every week! Program Metrics Requirements: These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility. Availability Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential! • Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. Technology Needed for Success: Please review the Liveops basic technology requirements by clicking here • Please note, several clients will require additional security measures and technology equipment • Liveops systems are not currently compatible with Mac or Chromebook What’s Next?!Submit your application today! Once qualified, a member of our team will reach out with next steps!Get ready to join Liveops Nation! Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY