Liveops

Providing virtual customer service, handling calls, and documenting interactions. | At least 1 year of customer service experience, basic computer skills, and strong communication skills. | Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support. As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss! Liveops ranked #4 in FlexJob’s 2020 Top 100 Companies with Remote Jobs As an Independent Contractor, you are self-employed and can: • Work from home or any quiet place. • Set your own schedule to work around your life. • Enjoy the freedom and flexibility of being your own boss. Our Clients look for Independent Contractors who are comfortable: • Conducting inbound and outbound customer service calls with customers. • Creatively problem solving. • Quickly assessing customer needs and providing sound solutions. • Providing a high-level of customer service. • Documenting details of all calls and customer interactions. • Managing through multiple systems, programs, and screens simultaneously. Successful Independent Contractors will have the following skills: • Experience handling inbound and outbound calls • Minimum 1 year of customer service experience • Computer skills including navigating multiple tabs, windows and systems • Basic typing skills • Strong customer service and written skills • Comfortable empathizing and remaining patient with difficult callers Earning Potential: As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives. As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss. Want to Learn More?! Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals. Application and Certification Process: To become an Independent Contractor the following are required: • Complete an application to Join Liveops Nation, which includes passing a background/credit check • The background/credit check requires a $45 processing fee paid directly to our vendor • View our background and credit check requirements here • Sign an Independent Contractor Agreement • Complete a W9 form • Opportunities that you choose may have additional requirements, including certification specific to a program We have a variety of programs starting every week! Program Metrics Requirements: These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility. Availability Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential! • Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. Technology Needed for Success: Please review the Liveops basic technology requirements by clicking here • Please note, several clients will require additional security measures and technology equipment • Liveops systems are not currently compatible with Mac or Chromebook What’s Next?!Submit your application today! Once qualified, a member of our team will reach out with next steps!Get ready to join Liveops Nation! Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

Lead and maintain the organization's GRC framework, manage risk assessments, support audits, oversee IAM processes, and drive security awareness initiatives. | 7+ years in GRC or information security, familiarity with IAM tools, knowledge of security frameworks and data privacy laws, and preferred professional security certifications. | Governance, Risk & Compliance (GRC) Program Manager We are seeking a motivated and detail-oriented Governance, Risk & Compliance (GRC) Program Manager to establish and lead key governance, risk, compliance, and security initiatives across the organization. As the sole dedicated GRC resource, this role is responsible for maintaining regulatory compliance, managing risk, supporting audits, and driving security awareness programs. The GRC Program Manager will also support identity and access management, data protection practices, and cross-functional security initiatives. The Qualifications We're Looking For • Bachelor's degree in information security, Computer Science, or related field (or equivalent experience). • 7+ years of experience in GRC, information security, or risk management. • Familiarity with IAM tools (Okta, AWS IAM, Azure AD), MFA, and SSO solutions. • Understanding of data protection principles and encryption practices. • Experience with security frameworks such as ISO 27001, NIST CSF, and SOC 2. • Knowledge of data privacy regulations including GDPR, HIPAA, and CCPA. • Excellent communication, documentation, and stakeholder collaboration skills. • Professional certifications such as CISSP, CISM, CRISC, or ISO 27001 Lead Implementer preferred. The Competencies You Bring Business Acumen * Conceptual Thinking * Dealing with Ambiguity * Individual Impact & Influence The Value You Deliver • Maintain and enhance the organization's GRC framework, ensuring compliance with standards such as ISO 27001, SOC 2, HITRUST, PCI DSS, and data privacy regulations (GDPR, HIPAA, CCPA). • Conduct risk assessments, maintain the risk register, track remediation, and support internal/external audits with evidence and documentation. • Manage identity and access processes (provisioning, deprovisioning, RBAC), including secure implementation of MFA, SSO, and least-privilege access models. • Support data protection efforts by ensuring secure storage, access, transmission, and encryption of data at rest and in transit. • Develop, deliver, and monitor security awareness programs, including training sessions, phishing simulations, and targeted campaigns to promote a security-first culture. • Collaborate with IT, Security, Legal, and business stakeholders to align GRC initiatives with organizational objectives. Essential Job Functions Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. • Ability to sit or stand at a desk for extended periods of time while working on a computer. • Available for virtual meetings in a non-distracted environment. • Ability to work independently and meet deadlines. • Ability to work a flexible work schedule that includes regular business hours. • Ability to travel 10% as needed. About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com. Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Lead and maintain GRC framework, conduct risk assessments, manage IAM processes, support data protection, and deliver security awareness programs. | 7+ years in GRC or information security, familiarity with IAM tools, knowledge of security frameworks and data privacy regulations, and preferred security certifications. | Governance, Risk & Compliance (GRC) Program Manager We are seeking a motivated and detail-oriented Governance, Risk & Compliance (GRC) Program Manager to establish and lead key governance, risk, compliance, and security initiatives across the organization. As the sole dedicated GRC resource, this role is responsible for maintaining regulatory compliance, managing risk, supporting audits, and driving security awareness programs. The GRC Program Manager will also support identity and access management, data protection practices, and cross-functional security initiatives. The Qualifications We're Looking For • Bachelor's degree in information security, Computer Science, or related field (or equivalent experience). • 7+ years of experience in GRC, information security, or risk management. • Familiarity with IAM tools (Okta, AWS IAM, Azure AD), MFA, and SSO solutions. • Understanding of data protection principles and encryption practices. • Experience with security frameworks such as ISO 27001, NIST CSF, and SOC 2. • Knowledge of data privacy regulations including GDPR, HIPAA, and CCPA. • Excellent communication, documentation, and stakeholder collaboration skills. • Professional certifications such as CISSP, CISM, CRISC, or ISO 27001 Lead Implementer preferred. The Competencies You Bring Business Acumen * Conceptual Thinking * Dealing with Ambiguity * Individual Impact & Influence The Value You Deliver • Maintain and enhance the organization's GRC framework, ensuring compliance with standards such as ISO 27001, SOC 2, HITRUST, PCI DSS, and data privacy regulations (GDPR, HIPAA, CCPA). • Conduct risk assessments, maintain the risk register, track remediation, and support internal/external audits with evidence and documentation. • Manage identity and access processes (provisioning, deprovisioning, RBAC), including secure implementation of MFA, SSO, and least-privilege access models. • Support data protection efforts by ensuring secure storage, access, transmission, and encryption of data at rest and in transit. • Develop, deliver, and monitor security awareness programs, including training sessions, phishing simulations, and targeted campaigns to promote a security-first culture. • Collaborate with IT, Security, Legal, and business stakeholders to align GRC initiatives with organizational objectives. Essential Job Functions Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. • Ability to sit or stand at a desk for extended periods of time while working on a computer. • Available for virtual meetings in a non-distracted environment. • Ability to work independently and meet deadlines. • Ability to work a flexible work schedule that includes regular business hours. • Ability to travel 10% as needed. About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com. Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Provide virtual customer service by handling inbound and outbound calls, solving customer issues, and documenting interactions. | Minimum 1 year customer service experience, ability to manage multiple systems, pass background/credit check, and work as an independent contractor. | Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support. As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss! Liveops ranked #4 in FlexJob’s 2020 Top 100 Companies with Remote Jobs As an Independent Contractor, you are self-employed and can: • Work from home or any quiet place. • Set your own schedule to work around your life. • Enjoy the freedom and flexibility of being your own boss. Our Clients look for Independent Contractors who are comfortable: • Conducting inbound and outbound customer service calls with customers. • Creatively problem solving. • Quickly assessing customer needs and providing sound solutions. • Providing a high-level of customer service. • Documenting details of all calls and customer interactions. • Managing through multiple systems, programs, and screens simultaneously. Successful Independent Contractors will have the following skills: • Experience handling inbound and outbound calls • Minimum 1 year of customer service experience • Computer skills including navigating multiple tabs, windows and systems • Basic typing skills • Strong customer service and written skills • Comfortable empathizing and remaining patient with difficult callers Earning Potential: As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives. As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss. Want to Learn More?! Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals. Application and Certification Process: To become an Independent Contractor the following are required: • Complete an application to Join Liveops Nation, which includes passing a background/credit check • The background/credit check requires a $45 processing fee paid directly to our vendor • View our background and credit check requirements here • Sign an Independent Contractor Agreement • Complete a W9 form • Opportunities that you choose may have additional requirements, including certification specific to a program We have a variety of programs starting every week! Program Metrics Requirements: These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility. Availability Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential! • Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. Technology Needed for Success: Please review the Liveops basic technology requirements by clicking here • Please note, several clients will require additional security measures and technology equipment • Liveops systems are not currently compatible with Mac or Chromebook What’s Next?!Submit your application today! Once qualified, a member of our team will reach out with next steps!Get ready to join Liveops Nation! Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY