Liveops

Compensation

Full Description

Governance, Risk & Compliance (GRC) Program Manager We are seeking a motivated and detail-oriented Governance, Risk & Compliance (GRC) Program Manager to establish and lead key governance, risk, compliance, and security initiatives across the organization. As the sole dedicated GRC resource, this role is responsible for maintaining regulatory compliance, managing risk, supporting audits, and driving security awareness programs. The GRC Program Manager will also support identity and access management, data protection practices, and cross-functional security initiatives. The Qualifications We're Looking For • Bachelor's degree in information security, Computer Science, or related field (or equivalent experience). • 7+ years of experience in GRC, information security, or risk management. • Familiarity with IAM tools (Okta, AWS IAM, Azure AD), MFA, and SSO solutions. • Understanding of data protection principles and encryption practices. • Experience with security frameworks such as ISO 27001, NIST CSF, and SOC 2. • Knowledge of data privacy regulations including GDPR, HIPAA, and CCPA. • Excellent communication, documentation, and stakeholder collaboration skills. • Professional certifications such as CISSP, CISM, CRISC, or ISO 27001 Lead Implementer preferred. The Competencies You Bring Business Acumen * Conceptual Thinking * Dealing with Ambiguity * Individual Impact & Influence The Value You Deliver • Maintain and enhance the organization's GRC framework, ensuring compliance with standards such as ISO 27001, SOC 2, HITRUST, PCI DSS, and data privacy regulations (GDPR, HIPAA, CCPA). • Conduct risk assessments, maintain the risk register, track remediation, and support internal/external audits with evidence and documentation. • Manage identity and access processes (provisioning, deprovisioning, RBAC), including secure implementation of MFA, SSO, and least-privilege access models. • Support data protection efforts by ensuring secure storage, access, transmission, and encryption of data at rest and in transit. • Develop, deliver, and monitor security awareness programs, including training sessions, phishing simulations, and targeted campaigns to promote a security-first culture. • Collaborate with IT, Security, Legal, and business stakeholders to align GRC initiatives with organizational objectives. Essential Job Functions Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. • Ability to sit or stand at a desk for extended periods of time while working on a computer. • Available for virtual meetings in a non-distracted environment. • Ability to work independently and meet deadlines. • Ability to work a flexible work schedule that includes regular business hours. • Ability to travel 10% as needed. About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com. Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.