Liberty Mutual

Develops and manages complex internal communications strategies, partners with management, and ensures effective messaging across channels. | Minimum 7-8 years of progressive internal communications experience, strong project management, and ability to translate complex content into accessible messages. | Description This position offers a hybrid work structure out of either our Boston MA or Portsmouth NH offices, 2 days in office, 3 days from home. The Senior Consultant partners with senior management to develop communications strategies and plans that support the strategic objectives of the business and Global Finance function, including executive communications. The person in this role will manage initiatives that are large and/or complex in scope, ensuring that financial communications align with our brand, enterprise goals and culture to provide the best possible employee experience and positively influence business outcomes. The Senior Consultant will provide strategic consultation and guidance to the Global Finance function, providing communications expertise and managing complex situations with autonomy. They will also partner with members of Global Brand & Communications to deliver high-quality and connected campaigns enabling and empowering employees across Liberty Mutual. Responsibilities • While thinking broadly, partners closely with various levels of management to identify business/communication objectives and translate into audience-centric strategic communications plans. • Ensures effective delivery of key messages to global employee audiences, including targeted finance audiences, and alignment with brand, enterprise goals and culture. • Proactively identifies and develops opportunities to syndicate content across all audiences and channels, both internally and externally. • Has oversight for large and/or complex communications plans, campaigns or projects, such as a workforce transition impacting multiple teams and highly visible writing assignments and events. • Performs project management duties, identifying resources to complete high-quality work, and interfacing with own team as well as working with other partners to ensure flawless execution. • Ensures projects are completed within desired budget and schedule and are of the highest quality. • Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback. • Recommends internal communications solutions to open-ended business challenges. Influences outcomes with autonomy. • Builds and maintains relationships with business stakeholders. • Coaches and provides feedback to junior team members. • Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications. Qualifications • Bachelor's degree (preferably in in Communications, English or Journalism) or equivalent experience. Advanced degree preferred. • Minimum of 7-8 years of relevant and progressively more responsible communications experience, to include internal communications work. • Displays business acumen, strong consultative skills and integrated thinking. • Excellent written and verbal communication skills. • Strong analytical, organizational and advanced project planning skills with a proven track record of execution. • Strong knowledge of various communications vehicles to include both current and emerging technologies. • Experience with finance communications, including working with finance-focused partners or clients and demonstrated ability to translate complex financial content and financial results into accessible, user-friendly, actionable communications. • Practical knowledge of change management principles, with proven experience leveraging communications tactics to shift mindsets and behaviors. • Writing sample that showcases your professional writing skills, including for financial communications, will be required at some point in the process. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.   We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits    Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.    Fair Chance Notices  • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead end-to-end rollout of personal auto insurance pricing programs for assigned states, manage cross-functional projects, conduct complex analyses, and communicate with stakeholders to drive strategic decisions. | Bachelor's degree in a quantitative field with 6+ years relevant experience, advanced proficiency in Excel, PowerPoint, and statistical software, strong planning, organizational, analytical, and communication skills, and project management experience preferred. | Description Are you ready to make a significant impact in the world of personal auto insurance? Join our Personal Lines Auto Delivery team, where you'll play a key role in shaping and executing innovative pricing programs that drive USRM's profit and growth goals. You'll take ownership of end-to-end rollouts for assigned states, ensuring compliance with regulations while collaborating closely with stakeholders like the Director of State Operations. With a focus on project management, you'll simplify complex concepts and conduct deep analyses to guide strategic decisions. If you thrive in fast-paced environments and love creative problem-solving, this role offers a unique opportunity to develop your expertise in pricing and product ecosystems while fostering cross-functional partnerships. Together, we can transform the way auto insurance works! • *This position may have in-office requirements depending on candidate location. The level of position offered will be based on skills and experience at manager discretion. ** Responsibilities: • Fully own and execute on assigned states' end-to-end rollout of the latest personal auto insurance pricing programs. • Gather and document product requirements, clearly communicate requirements to stakeholders, and ensure accurate implementation. • Act as the subject matter expert for the pricing program and assigned states, provide thoughtful recommendations that influence state decisions and help drive corporate strategy. • Lead cross-functional workstreams and manage moderate to high complexity projects. • Conduct complex analyses to drive and support business decisions; where necessary, conduct in depth research of competitor offerings and filings. • Educate IT partners on business vision and plan, and both IT and business partners on the impact of changes. • Independently manage project timelines, flag risks and develop contingency plans, escalate blockers as appropriate. • Regularly update leadership and stakeholders on project progress, addressing concerns and managing communication channels. • Lead job shadow discussions with less experienced analysts. Provides technical training and user support to business groups. You Would Love this Job if you: • Like to understand how things work (soup to nuts!) • Enjoy making a tangible impact to the state or our bottom line • Excel at project management - this work involves many moving pieces across teams, hand-offs, coordination • Can take complex concepts and simplify for various audiences • Thrive in a fast-paced environment with shifting priorities • Like to develop creative solutions to recurring and unique problems • Have strong attention to detail • Appreciate thought-partnering with Directors of State Operations to implement an accurate rating program • Are a fast learner that can apply new concepts quickly • Can work independently and manage time effectively What you will gain from this role: • Deep understanding of how we build and bring rating programs to market (e.g., data & mechanics) • Deep understanding of the entire product & pricing ecosystem in USRM • Gain exposure to many different parts of the organization (e.g., State Management, Technology, Data Science) • Project and stakeholder management skills • Foundational knowledge of product & pricing to succeed in Product or other parts of USRM Qualifications • Bachelor's degree in mathematics, economics, statistics, or other quantitative field Minimum 6 year's relevant work experience, typically 8 years. • Master's degree beneficial. Advanced proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem). • Must have strong planning, organizational, analytical, decision making and communication skills. • Experience managing projects preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead and execute the digital sales strategy for Personal Lines by influencing cross-functional teams to drive growth, profitability, and customer experience improvements. | 10+ years experience with 5+ years managing teams in large-scale operations, strong strategic and analytical skills, insurance or Personal Lines experience preferred, and excellent communication and leadership capabilities. | Description Come build and scale the engine behind our Personal Lines growth. As Head of Digital Sales, you’ll be the leader for digital sales channel, setting the vision, turning strategy into outcomes, and orchestrating cross-functional execution to move the numbers that matter. This is an individual contributor role (no direct reports) where you lead through influence to drive outcomes. You’ll partner with a matrix of leaders across marketing, product, experience, technology, and analytics—aligning teams around a clear strategy, crisp priorities, and measurable results. The role reports to the General Manager, Direct Distribution. What you’ll do: • Set the vision and own the digital sales strategy for Personal Lines, tightly aligned to Direct Distribution goals to drive outsized growth, profitability, and a standout customer experience. • Turn strategy into a crisp, sequenced roadmap—deliver quick wins while building the platforms, data, and capabilities that power long-term advantage. • Lead cross-functional execution with marketing, product, experience, technology, analytics—prioritize ruthlessly and deliver initiatives that move conversion, retention, and engagement. • Implement end-to-end funnel analytics to build visibility into performance, separate signal from noise, and use insights to focus resources where they have the biggest impact. • Make experimentation your engine—run bold A/B and multivariate tests, personalize at scale, double down on winners, and sunset what doesn’t perform. • Optimize the entire digital journey—from discovery to purchase and beyond—so every touchpoint is frictionless, high-converting, and loyalty-building. • Tell the story—communicate results and recommendations to senior leaders to secure alignment, resources, and momentum. • Stay on the front foot—track digital trends and the competitive landscape, and surface emerging technologies or partnerships (AI, data) that give our channel an edge. Why this role: • Big scope, real impact: own the strategy and performance of a critical growth channel. • Drive outcomes through influence; engage senior leaders across the business to move fast and deliver results. • Build for today and tomorrow: drive near-term performance while shaping the capabilities that differentiate us long term. Qualifications • Bachelor’s degree in a business-related field (or equivalent experience) required; MBA and insurance designations (e.g., CPCU) strongly preferred; Personal Lines experience is a plus. • 10+ years of relevant experience, including 5+ years leading managers and cross-functional teams in large-scale operations or call center environments. • Proven track record of meeting and exceeding operational and sales targets in high-growth or high-volume settings. • Inspiring people leader with strong change management, coaching, and talent development skills; builds high-performance, inclusive cultures. • Strategic and analytical mindset with a bias for execution; uses data to prioritize, make trade-offs, and drive results. • Exceptional communication and influence—clear written and verbal communication, executive presence, presentation, active listening, and negotiation skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Design and develop complex financial data solutions, collaborate with business and IT teams, manage data transformation and governance, and support scalable data platforms. | 3-5 years coding experience in data management or warehousing, P&C insurance experience required, strong communication skills, familiarity with Agile and Jira preferred. | Description This a range posting. Candidates will be considered for the appropriate level depending upon experience and qualifications - salary commensurate with experience level We are excited to add a new Data / Sr Data Solutions Analys to the Corporate Financial Data Strategy and Governance Team! This person will act as financial data steward for Liberty Mutual’s financial data. Working with the Business, IT and Corporate Finance, this person will help shepherd data through our strategic data platform Financial Data Resources (FDR). This will include analysis of source data to determine the transformation needed to standardize and defining the financial data that will be passed to downstream systems and reporting. Responsibilities: • Under limited direction, prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. • Designs proof-of-concept solutions utilizing an advanced understanding of financial insurance knowledge and multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. • Outstanding organizational skills and ability to manage multiple priorities while maintaining attention to detail and ensuring tasks are completed accurately and timely. • Designs and develops data solutions that enables effective self-service data consumption and can describe their value to the customer. • Assists stakeholders in defining metrics that are impactful to the business. • Prioritize efforts based on customer value. Has a strong understanding of Agile techniques and • demonstrated experience in fostering cross-functional collaboration between business and technology teams. • Jira experience strongly preferred. • Can set expectations for deliverables of high complexity. • Works with IT to help scale prototypes. • Maintains proof-of-concepts and prototype data solutions, and handles any assessment of their viability and scalability, with own team or in partnership with IT. • Working with IT, assists in building robust systems focusing on long-term and ongoing maintenance and support. • Ensures data solutions include deliverables required to achieve high quality data. • Display a basic understanding of complex multi-tier, multi-platform systems, and applies principles of metadata, lineage, data dependencies and hierarchy, business definitions, compliance, and data security to project work. • Has a strong understanding of Business Intelligence tools, including visualization and user experience techniques. • Can set expectations for deliverables of high complexity. • Demonstrates an understanding of new technologies as needed to progress initiatives. Qualifications This a range posting. Candidates will be considered for the appropriate level depending upon experience and qualifications Sr Data Solutions Analyst Requirements (salary range: $95k-$120k): • Bachelor`s Degree in Computer Science, Computer Engineering, or related discipline preferred • 3-5 years experience in coding for data management, data warehousing, or other data environments. • P&C Insurance experience required. • Python and/or SQL preferred. • Strong written and oral communication skills required Data Solutions Analyst Requirements (salary range: $75k-$95k): • Bachelor`s Degree in Computer Science, Computer Engineering, or related discipline preferred • 2-4 years experience in coding for data management, data warehousing, or other data environments. • P&C Insurance experience required. • Python and/or SQL preferred. • Strong written and oral communication skills required About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Guide insureds and claimants through the auto claims process, provide customer assistance, manage high-volume tasks, and utilize organizational and time management skills. | Requires strong customer service skills, ability to multitask in a virtual environment, knowledge of claims operations, and 1-3 years of related experience or applicable insurance knowledge. | About the position Responsibilities • Guide insureds and claimants through the auto claims process from start to finish. • Engage with customers who have been in an accident and provide assistance. • Manage multiple moving pieces in a high-volume, fast-paced environment. • Utilize strong organizational skills and time management expertise. Requirements • An engaging, outgoing personality and passion for helping customers. • Ability to think critically and seek answers in a virtual environment. • Excellent oral, written, decision-making, and organizational skills. • Strong typing and multi-tasking capabilities in a structured paperless work environment. • Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. • General understanding of overall claim operations and key stakeholders. • College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge. Benefits • Comprehensive benefits and continuous learning opportunities. • Environment fostering long and meaningful careers. • Employee Resource Groups (ERGs) for diverse backgrounds.

Lead and manage a small research team to deliver complex market and user research that informs servicing strategy and business decisions while partnering with senior stakeholders. | 12+ years of market research experience with expertise in qualitative and quantitative methods, strong communication and storytelling skills, leadership experience, and proficiency with research and statistical tools. | Description We’re hiring a Director of Research to lead the Servicing Cross-Platform Research team. You’ll manage a small team to drive impactful market and user research, and deliver insights that shape our servicing experiences and business strategy. This high-impact role partners with senior stakeholders, champions the voice of the customer, and influences strategy through actionable research and recommendations. We are seeking a dynamic and data-driven Director of Research to join our Experience Research team focusing on Servicing. You will lead a team of two researchers spanning both market research and user research. This role engages with senior stakeholders across Servicing within U.S. Retail Markets and requires a deep understanding of the business priorities. You will spend a majority of your time planning and executing complex research and partnering with stakeholders as a thought leader in guiding strategic decisions. In addition, you will be responsible for prioritizing the work for and guiding the growth and development of your team. Key Responsibilities: • Lead the Servicing Cross-Platform Research team which includes managing stakeholders, prioritizing work utilizing the USRM business priorities, supporting the growth and development of two other Researchers, focused heavily on Servicing Strategy and Cross-Platform user research • Spearhead custom, unique and highly complex research initiatives to inform our servicing strategy, directly impacting our user experiences and driving business outcomes. • Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. • Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. • Be a recognized expert within the organization utilize expert-level knowledge to train others in user research methodologies and educate stakeholders on best practices and standards. • Lead high-visibility research projects, collaborating closely with key stakeholders such as Servicing, Analytics, Product Solutions, UX Design, and more. • Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. • Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. • Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. What Sets You Apart: • Proven ability to mentor and develop a small but impactful team • Experience in setting research priorities and aligning them with business needs • Ability to balance long-term strategic research with ongoing deliverables • Strong storytelling skills to translate research into compelling narratives for stakeholder buy-in Qualifications Qualifications Qualifications: • 12+ years of Market Research experience in a corporate agile setting, Bachelor’s degree in Market Research, Marketing, Business, Economics, Statistics or related field; or 8+ years of Market Research experience with Master’s degree • Expertise in a wide range of qualitative and quantitative research methods, including surveys, segmentation, competitive benchmarking,focus groups, and in-depth interviews • Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing • Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations • Experienced in quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX • Expert-level knowledge of marketing databases and querying tools, and statistical programs such as SAS, SPSS, R, MarketSight, Displayr • Commitment to ongoing learning and staying current with industry techniques and tools • Strong organizational, analytical, critical thinking, and team-building abilities • Proven track record of effective collaboration with cross-functional teams • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Conduct moderate to high complexity data analysis, build models and tools, lead workstreams, and provide recommendations on analysis techniques. | Bachelor's degree in quantitative field, 3-4 years relevant experience, strong proficiency in Excel, PowerPoint, and statistical software, plus strong planning and communication skills. | Description • Conducts moderate to high complexity analysis under general direction. • Sets up and runs advanced loss and demand models with limited support from experienced analysts. • Queries data to conduct ad hoc analysis of metrics. • Builds simple tools and queries for others to use. • Performs the underlying analysis on projects important to the SBU. • Provides recommendations on the appropriate tools and techniques to perform analysis. • Leads own workstreams on medium to long-term or moderate to high complexity projects. • May manage aspects of low to moderate complexity projects including members within and outside team. • Conducts competitive intelligence and understands market trends for a product line Monitors and interprets developments. • Serves as ad hoc resource for less experienced analysts. Occasionally mentors’ others as requested. • May, with limited supervision, conduct analysis to evaluate and implement vendor products. May interacts with vendors as needed The job grade is based on the candidate's experience Qualifications • Bachelor's degree in mathematics, economics, statistics, or other quantitative field. • Minimum 3 years relevant work experience, typically 4 years. • Strong proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem). • Must have strong planning, organizational, analytical, decision making and communication skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead and scale global product excellence programs including onboarding, training, coaching, strategic planning, and operationalizing tooling and workflows to improve product practices. | 10+ years in product management or related roles with 5+ years leadership, experience with agile product practices, Jira, onboarding programs, and strong communication and change management skills. | Description The Director, Strategic Program Management: Product Excellence & Practices will join an existing, high-performing team that is responsible for Global PI Planning, onboarding, training, coaching and role-based practices/special projects. This leader will unify and scale those efforts, including operationalization of inflight programs (Launchpad, Ascent and BPO) to extend the services and practices currently led by this team. The role will implement a clear vision and mature deeper connections within our product practices across our strategic prioritization, quarterly planning cadences/roadmaps, and product catalog alignment. In addition, this leader will work closely with USRM and Enterprise counterparts for collaboration, partnership, and practice reuse. Core responsibilities: • Advance Product Excellence services, building/extending current focus, brining visibility/structure to strategic backlog prioritization/grooming and aligning to a repeatable operating model. • Define and execute a clear vision and roadmap for product practices, onboarding, role-based training, coaching and continuous development across key programs (Launchpad, Ascent and BPO). • Consolidate and maintain a centralized, living repository (playbooks, templates, curriculum, coaching guides, governance artifacts) that captures team knowledge and scales practices globally. • Establish global onboarding programs and role-based enablement services that shorten time-to-productivity for product managers, POs, delivery teams and business stakeholders. • Mature the strategic integration of quarterly global PI planning, roadmap alignment and cadence ceremonies; ensure product-catalog inputs and strategic planning touchpoints are connected with PI outcomes. • Partner with USRM, Enterprise and market practice leads to promote reuse, align governance, and co-develop standards that reduce duplication and extend best practices. • Operationalize tooling and workflows (Jira/Atlassian ecosystem) for practitioner onboarding, backlog management, feedback loops and reporting. • Define and monitor KPIs/OKRs (time-to-productivity, adoption, NPS, release readiness, product-catalog health) and report impact to senior leadership. • Act as a change agent for product practice adoption, ensuring continuity of service during transitions and honoring the team’s existing relationships with stakeholders. Success measures: • Faster time-to-productivity for new product roles and in-market teams. • Increased adoption and engagement across Product Excellence services. • Baseline and improve feedback onboarding and product practice experiences. • Champion consistent outcomes tied to product-catalog and strategic roadmaps. • Active cross-market and enterprise co-governance evidenced by co-signed standards and joint initiatives. Required qualifications & experience: • 10+ years in product management, product operations, enablement, or organizational change roles, with 5+ years in a leader-level position. • Deep, practical experience leading agile product organizations and practices, including PI planning, road mapping and product-catalog management. • Demonstrated track record designing and scaling onboarding, training and coaching programs for product and delivery organizations. • Strong familiarity with Jira and the Atlassian ecosystem for workflow, backlog, and reporting management. • Excellent communicator able to simplify complex topics for executive and operational audiences. • Proven ability to engage and influence senior stakeholders across product, technology, and peer/enterprise functions. • Experience driving organizational change and adoption of new practices at scale. • Data-driven orientation; experience defining and tracking KPIs/OKRs. Preferred: • Certifications: CSM/SAFe/ACP, Prosci or equivalent in change management, CPLP or L&D certifications. • Experience in multi-segment, global organizations and with distributed, in-market product teams. • Background in building product catalogs or platform governance. Success Attributes: • Inclusive leader who values and elevates existing team members and their work. • Strategic thinker who operationalizes vision into repeatable practices and measurable outcomes. • Strong facilitation and coaching skills with high emotional intelligence and diplomacy. • Bias for action, experimentation, and continuous improvement. • Collaborative orientation: builds partnerships, creates psychological safety, and drives consensus. Qualifications • Bachelor`s degree in business administration, marketing, operations, finance or other related field • MBA or other relevant advanced degree desired • Minimum 8 years of relevant general business experience, to include experience with consulting, strategic planning, operations, and project management • Strong knowledge of project and program management principles, concepts and tools, including 3+ years of relevant experience in managing projects • Project management certification preferred • Demonstrated understanding of the commercial and specialty (re)insurer market, potentially showcased by professional designations such as CPCU, ARM, ARe, etc • Excellent communication skills • Must be driven and flexible enough to succeed in ambiguous and less structured situations • High degree of reliability and integrity • Excellent attention to detail and organizational skills, ability to multitask in a fast-paced environment and juggle multiple complex projects at one time with competing and shifting priorities • Expert influencing skills, with a strong ability to build consensus among multiple levels and functions within the organization About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead and scale global product excellence practices including onboarding, training, coaching, PI planning, and operationalizing product programs with cross-functional collaboration. | 10+ years in product management or related roles with 5+ years leadership, experience with agile product organizations, Jira tools, organizational change, and strong communication and stakeholder influence skills. | Description The Director, Strategic Program Management: Product Excellence & Practices will join an existing, high-performing team that is responsible for Global PI Planning, onboarding, training, coaching and role-based practices/special projects. This leader will unify and scale those efforts, including operationalization of inflight programs (Launchpad, Ascent and BPO) to extend the services and practices currently led by this team. The role will implement a clear vision and mature deeper connections within our product practices across our strategic prioritization, quarterly planning cadences/roadmaps, and product catalog alignment. In addition, this leader will work closely with USRM and Enterprise counterparts for collaboration, partnership, and practice reuse. Core responsibilities: • Advance Product Excellence services, building/extending current focus, brining visibility/structure to strategic backlog prioritization/grooming and aligning to a repeatable operating model. • Define and execute a clear vision and roadmap for product practices, onboarding, role-based training, coaching and continuous development across key programs (Launchpad, Ascent and BPO). • Consolidate and maintain a centralized, living repository (playbooks, templates, curriculum, coaching guides, governance artifacts) that captures team knowledge and scales practices globally. • Establish global onboarding programs and role-based enablement services that shorten time-to-productivity for product managers, POs, delivery teams and business stakeholders. • Mature the strategic integration of quarterly global PI planning, roadmap alignment and cadence ceremonies; ensure product-catalog inputs and strategic planning touchpoints are connected with PI outcomes. • Partner with USRM, Enterprise and market practice leads to promote reuse, align governance, and co-develop standards that reduce duplication and extend best practices. • Operationalize tooling and workflows (Jira/Atlassian ecosystem) for practitioner onboarding, backlog management, feedback loops and reporting. • Define and monitor KPIs/OKRs (time-to-productivity, adoption, NPS, release readiness, product-catalog health) and report impact to senior leadership. • Act as a change agent for product practice adoption, ensuring continuity of service during transitions and honoring the team's existing relationships with stakeholders. Success measures: • Faster time-to-productivity for new product roles and in-market teams. • Increased adoption and engagement across Product Excellence services. • Baseline and improve feedback onboarding and product practice experiences. • Champion consistent outcomes tied to product-catalog and strategic roadmaps. • Active cross-market and enterprise co-governance evidenced by co-signed standards and joint initiatives. Required qualifications & experience: • 10+ years in product management, product operations, enablement, or organizational change roles, with 5+ years in a leader-level position. • Deep, practical experience leading agile product organizations and practices, including PI planning, road mapping and product-catalog management. • Demonstrated track record designing and scaling onboarding, training and coaching programs for product and delivery organizations. • Strong familiarity with Jira and the Atlassian ecosystem for workflow, backlog, and reporting management. • Excellent communicator able to simplify complex topics for executive and operational audiences. • Proven ability to engage and influence senior stakeholders across product, technology, and peer/enterprise functions. • Experience driving organizational change and adoption of new practices at scale. • Data-driven orientation; experience defining and tracking KPIs/OKRs. Preferred: • Certifications: CSM/SAFe/ACP, Prosci or equivalent in change management, CPLP or L&D certifications. • Experience in multi-segment, global organizations and with distributed, in-market product teams. • Background in building product catalogs or platform governance. Success Attributes: • Inclusive leader who values and elevates existing team members and their work. • Strategic thinker who operationalizes vision into repeatable practices and measurable outcomes. • Strong facilitation and coaching skills with high emotional intelligence and diplomacy. • Bias for action, experimentation, and continuous improvement. • Collaborative orientation: builds partnerships, creates psychological safety, and drives consensus. Qualifications • Bachelor`s degree in business administration, marketing, operations, finance or other related field • MBA or other relevant advanced degree desired • Minimum 8 years of relevant general business experience, to include experience with consulting, strategic planning, operations, and project management • Strong knowledge of project and program management principles, concepts and tools, including 3+ years of relevant experience in managing projects • Project management certification preferred • Demonstrated understanding of the commercial and specialty (re)insurer market, potentially showcased by professional designations such as CPCU, ARM, ARe, etc • Excellent communication skills • Must be driven and flexible enough to succeed in ambiguous and less structured situations • High degree of reliability and integrity • Excellent attention to detail and organizational skills, ability to multitask in a fast-paced environment and juggle multiple complex projects at one time with competing and shifting priorities • Expert influencing skills, with a strong ability to build consensus among multiple levels and functions within the organization About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco