KnowBe4

Manage and expand a book of SMB customer accounts by identifying cross-sell and upsell opportunities to increase revenue. | 3+ years of software sales experience managing SMB accounts with proven quota achievement and familiarity with IT security concepts. | About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Clearwater positions open to candidates located in greater Tampa Bay area. The Opportunity Join our growing Sales team as the trusted advisor who helps small and medium businesses strengthen their security posture through expanded KnowBe4 solutions. As Account Manager (SMB), you'll own a book of business where you've already proven value—now it's your job to deepen those relationships and unlock the full potential of our product suite. You'll drive expansion with customers of 25-500 employees, identifying opportunities to add seats, upgrade subscriptions, and introduce complementary products that genuinely make their organizations more secure. The successful candidate is a determined relationship-builder who thrives on the hunt for expansion opportunities, takes ownership of their numbers, and finds real satisfaction in helping customers get more value while growing annual recurring revenue. What You'll Do Account Ownership: Manage your assigned book of business with a focus on maximizing revenue—identifying cross-sell opportunities, capturing growth through seat expansion, and upgrading customers to higher subscription tiers that match their evolving needs. Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities by staying close to your accounts, understanding their business challenges, and positioning the right KnowBe4 solutions at the right time. Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite—helping customers understand how additional solutions strengthen their security posture and improve outcomes. Quota Achievement: Hit or exceed your monthly sales targets through disciplined prospecting, strategic account prioritization, and deal execution that balances customer value with company growth. Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists to create a coordinated approach that drives product adoption, captures expansion opportunities, and supports the renewal process when growth is on the table. Lead Conversion: Follow up on marketing-generated leads within your accounts, turning interest into qualified pipeline and closed business that contributes to your monthly goals. Customer Intelligence: Maintain meticulous records in Salesforce—tracking calls, emails, demos, notes, and next steps so you always know where opportunities stand and can act quickly when the timing is right. What You'll Bring You're the kind of seller who doesn't wait for opportunities to come to you—you dig into your accounts, find the openings, and have the grit to see deals through to close. 3+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle. Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business even when it takes persistence and creative problem-solving. Relationship-building instincts—you know how to stay top-of-mind with customers, identify who really makes decisions, and build trust that leads to expanded commitments over time. Familiarity with IT security concepts and challenges so you can speak credibly about the problems our solutions solve and position products in ways that resonate with technical and business buyers alike. Numbers-focused mindset for managing your pipeline and forecasting accurately—you track your metrics, know your conversion rates, and use insights to focus your energy where it matters most. Self-starter mentality with the motivation to work independently, prioritize your own day, and take ownership of your results without needing constant direction. Strong communication skills—both written and verbal—that let you run effective discovery calls, craft compelling emails, and deliver demos that connect product capabilities to customer needs. Salesforce and Gmail proficiency so you can manage your workflow efficiently and keep leadership informed without administrative tasks slowing you down. Bonus points if you have: Bachelor's degree in business, technology, or related field Network+ or Security+ certification that deepens your technical credibility Experience attending trade shows and converting face-to-face interactions into pipeline Background negotiating pricing within established guidelines to close deals that work for both sides Why You'll Love It Here Uncapped Earning Potential: Your grit and determination directly translate to your paycheck—exceed quota and you'll be rewarded for the additional revenue you bring in. Warm Book of Business: You're not starting from scratch—you'll inherit established customer relationships where you've already delivered value, making expansion conversations more natural and winnable. Product Portfolio That Sells Itself: Represent a comprehensive security awareness suite that customers genuinely need, making your job about matching solutions to real problems rather than convincing people they need what you're selling. Collaborative Sales Environment: Work alongside Customer Success and Renewals teammates who share account goals and help you identify opportunities, making it easier to grow accounts through coordinated effort. Tampa Bay Location: Work from our Clearwater office with other driven sales professionals who push each other to perform, share what's working, and celebrate wins together. Career Growth: Prove your ability to expand SMB accounts and you'll have clear paths to larger territories, enterprise segments, or sales leadership roles as the company continues to scale. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Lead and support the Global Quoting Team to deliver accurate quotes, improve processes, and collaborate cross-functionally to maximize revenue. | Associate's degree or equivalent, 2+ years in technology/cybersecurity quoting or sales operations, experience with Salesforce and Google tools, strong communication and leadership skills. | About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Clearwater positions open to candidates located in greater Tampa Bay area. The Team Lead Deal Operations & Global Quoting will guide and support the Global Quoting Team while ensuring the efficient delivery of high-quality quotes for both direct and partner channels. Additionally, this role will help deal coordination to maximize revenue by identifying potential upsell, cross-sell and add-on opportunities. Will assist in administrative functions to ensure that opportunities are quoted and routed as quickly as possible. This role combines leadership responsibilities with hands-on quoting expertise in a fun and fast-paced environment, reporting to the Manager, Global Deal Optimization & Quoting. Responsibilities: • Essential Responsibilities Leadership & Team Management • Guide and support the Global Quoting Team, helping to resolve issues and ensure high-quality output • Help monitor and analyze team performance metrics, identifying areas for improvement • Assist in ensuring team compliance with company policies • Help cultivate a positive team culture promoting collaboration and customer-centricity • Provide input on hiring, advancement, and team member development • Operational Responsibilities • Generate accurate and competitive quotes • Assist with SOWs for customization and managed services • Identify potential add-on/upgrade opportunities and alert sellers accordingly • Create prorated add-on, upgrade or cross-sale opportunities • Update quotes when proration expires • Execute post-sale admin and order routing forms • Log and monitor stats on a daily/weekly basis • Process Improvement & Collaboration • Collaborate with Manager and Order Processing to develop process improvements • Act as liaison between Global Quoting Team and other departments • Contribute to optimization of quoting tools and systems • Assist Manager in preparing regular reports on team performance and trends • Authority to hire or fire subordinate employees, or the Team Lead Global Quoting Team (New Business) makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of subordinate employees that are given particular weight Qualifications: • Associate's Degree or equivalent work experience • 2+ years of experience in order processing, quoting, or sales operations within technology/cybersecurity industry • Experience with Google Sheets, Docs & Slides and Salesforce • Proven track record in process improvements and achieving performance targets • Exceptional attention to detail , organizational skills and time management skills • Strong verbal and written communication skills • Strong collaborative and team work abilities • Excellent analytical and problem-solving skills • Ability to work effectively in a fast-paced, high-pressure environment • Ability to develop cross-functional relationships • Handle stress with a positive, calm, and data-driven approach • Operate with honesty, integrity, transparency, and respect for others Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Manage SMB customer accounts to maximize cross-sell opportunities and increase subscription levels of KnowBe4's security awareness products. | 3 years software sales to SMB, familiarity with IT security concepts, Salesforce and Gmail experience, excellent communication, and self-motivation. | About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Clearwater positions open to candidates located in greater Tampa Bay area. The Cross-sell Account Manager (SMB) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4's additional products and services to businesses (organizations with 25 - 500 employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers. Responsibilities: • Promote and sell KnowBe4's range of products and services • Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts • Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities • Articulate the value proposition of KnowBe4's full suite of products and help the customer understand how it will improve their business's security awareness training (and security overall) • Achieve or exceed monthly quotas and/or targets • Be well versed in KnowBe4's product offerings and promote the products and services at trade shows as requested • Follow up on marketing leads to generate sales opportunities and pipeline • Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures • Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy • Support in the renewal process where there is an opportunity to grow the account • Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite Minimum Qualifications: • Bachelor's degree a plus • Proven track record in sales • 3 years selling software to Small Medium Enterprise • Familiarity with standard concepts, practices and procedures within the IT Security Field • Experience with Salesforce and Gmail • Network or Security Plus preferred • Excellent verbal and written communications • Stats driven business professional • Motivated, energetic self-starter • Strong collaborative and teamwork skills • Must be able to work with minimum supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Design, develop, and support core information security infrastructure and procedures in cloud and on-premise environments. | 2+ years experience in information security operations, proficiency in cloud security platforms, security tools, scripting, and relevant certifications. | Job Title: InfoSec Platform Engineer Company Overview: KnowBe4 is a leading cybersecurity company dedicated to helping organizations manage the ongoing problem of social engineering. With a strong commitment to innovation and security, KnowBe4 provides cutting-edge solutions that empower businesses to protect their most valuable assets. Our team is passionate about creating a safer digital world through continuous improvement and collaboration. Role Overview: As an InfoSec Platform Engineer at KnowBe4, you will play a critical role in designing, developing, and supporting the company’s core information security infrastructure. This position focuses on enhancing security operations both in cloud environments and on-premise systems, ensuring robust protection and compliance across all platforms. What You'll Do: - You will design and implement secure information security infrastructure solutions. - You will develop and maintain security procedures and protocols for cloud and on-premise environments. - You will monitor and respond to security incidents, ensuring timely resolution. - You will collaborate with cross-functional teams to integrate security best practices. - You will support continuous improvement initiatives for security operations. - You will assist in the evaluation and deployment of new security technologies. - You will document security processes and maintain compliance with industry standards. - You will participate in security audits and risk assessments. What You Bring: - You have 2+ years of experience in information security or security operations engineering. - You possess strong knowledge of cloud security platforms such as AWS, Azure, or Google Cloud. - You have hands-on experience with security tools like SIEM, IDS/IPS, and vulnerability management. - You are proficient in scripting languages such as Python, PowerShell, or Bash. - You have a solid understanding of network security principles and protocols. - You hold relevant certifications such as CISSP, CISM, or Security+ (preferred). Bonus Points If You Have: - Experience working in a SaaS or cloud-native environment. - Familiarity with container security and orchestration tools like Kubernetes. - Knowledge of compliance frameworks such as NIST, ISO 27001, or GDPR. - Strong problem-solving skills and the ability to work independently in a remote setting. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and certification support. - We offer a collaborative and inclusive company culture. - We offer access to the latest security tools and technologies. Ready to Apply? If you are passionate about information security and eager to contribute to a dynamic team, please submit your resume and cover letter through our careers page at www.knowbe4.com/careers. We look forward to hearing from you!

Design, develop, and support core information security infrastructure and procedures in cloud and on-premise environments. | 2+ years experience in information security operations, proficiency in cloud security platforms, security tools, scripting, and relevant certifications. | Job Title: InfoSec Platform Engineer Company Overview: KnowBe4 is a leading cybersecurity company dedicated to helping organizations manage the ongoing problem of social engineering. With a strong commitment to innovation and security, KnowBe4 provides cutting-edge solutions that empower businesses to protect their most valuable assets. Our team is passionate about creating a safer digital world through continuous improvement and collaboration. Role Overview: As an InfoSec Platform Engineer at KnowBe4, you will play a critical role in designing, developing, and supporting the company’s core information security infrastructure. This position focuses on enhancing security operations both in cloud environments and on-premise systems, ensuring robust protection and compliance across all platforms. What You'll Do: - You will design and implement secure information security infrastructure solutions. - You will develop and maintain security procedures and protocols for cloud and on-premise environments. - You will monitor and respond to security incidents, ensuring timely resolution. - You will collaborate with cross-functional teams to integrate security best practices. - You will support continuous improvement initiatives for security operations. - You will assist in the evaluation and deployment of new security technologies. - You will document security processes and maintain compliance with industry standards. - You will participate in security audits and risk assessments. What You Bring: - You have 2+ years of experience in information security or security operations engineering. - You possess strong knowledge of cloud security platforms such as AWS, Azure, or Google Cloud. - You have hands-on experience with security tools like SIEM, IDS/IPS, and vulnerability management. - You are proficient in scripting languages such as Python, PowerShell, or Bash. - You have a solid understanding of network security principles and protocols. - You hold relevant certifications such as CISSP, CISM, or Security+ (preferred). Bonus Points If You Have: - Experience working in a SaaS or cloud-native environment. - Familiarity with container security and orchestration tools like Kubernetes. - Knowledge of compliance frameworks such as NIST, ISO 27001, or GDPR. - Strong problem-solving skills and the ability to work independently in a remote setting. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and certification support. - We offer a collaborative and inclusive company culture. - We offer access to the latest security tools and technologies. Ready to Apply? If you are passionate about information security and eager to contribute to a dynamic team, please submit your resume and cover letter through our careers page at www.knowbe4.com/careers. We look forward to hearing from you!

Design, develop, and support core information security infrastructure and procedures in cloud and on-premise environments. | 2+ years experience in information security operations or platform engineering with strong cloud security and scripting skills. | Job Title: InfoSec Platform Engineer Company Overview: KnowBe4 is a leading cybersecurity company dedicated to helping organizations manage the ongoing problem of social engineering. With a strong commitment to innovation and security, KnowBe4 provides cutting-edge solutions that empower businesses to protect their most valuable assets. Our team is passionate about creating a safer digital world through continuous improvement and collaboration. Role Overview: As an InfoSec Platform Engineer at KnowBe4, you will play a critical role in designing, developing, and supporting the company’s core information security infrastructure. This position focuses on enhancing security operations both in cloud environments and on-premise systems, ensuring robust protection and compliance across all platforms. What You'll Do: - You will design and implement scalable security infrastructure solutions to protect company assets. - You will develop and maintain security procedures and protocols for cloud and on-premise environments. - You will monitor and respond to security incidents, ensuring timely resolution and mitigation. - You will collaborate with cross-functional teams to integrate security best practices into development and operational workflows. - You will automate security processes to improve efficiency and reduce manual intervention. - You will conduct regular security assessments and audits to identify vulnerabilities and recommend improvements. - You will support compliance efforts by maintaining documentation and assisting with regulatory requirements. - You will stay current with emerging security threats and technologies to proactively enhance the security posture. What You Bring: - 2+ years of experience in information security operations or platform engineering. - Strong knowledge of cloud security platforms such as AWS, Azure, or Google Cloud. - Proficiency with security tools including SIEM, IDS/IPS, and vulnerability management systems. - Experience with scripting and automation using languages like Python, Bash, or PowerShell. - Familiarity with compliance frameworks such as NIST, ISO 27001, or SOC 2. - Excellent problem-solving skills and the ability to work independently in a remote environment. Bonus Points If You Have: - Experience with container security and orchestration tools like Kubernetes. - Certifications such as CISSP, CISM, or AWS Security Specialty. - Background in software development or DevSecOps practices. - Knowledge of network security architecture and firewall management. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and continuous learning. - We offer a collaborative and inclusive company culture. - We offer access to the latest security tools and technologies. Ready to Apply? To join our team as an InfoSec Platform Engineer, please submit your resume and cover letter through our careers page at www.knowbe4.com/careers. We look forward to hearing from you!

Develop new SaaS products using agile methodologies, design solutions for complex problems, provide technical direction, and potentially lead sub-projects. | 8+ years experience with multi-tenant SaaS development, proficiency in Node.js or similar languages, experience with REST/GraphQL, cloud-native infrastructure management, security-first development, and understanding of design patterns. | About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Remote positions open to the US only. #ZR This individual in this role is responsible for developing new and exciting products for KnowBe4’s customers, alongside other engineers in a fast-paced, agile development environment. Responsibilities: • Develops software using the KnowBe4 Software Development Lifecycle and Agile Methodologies • Contribute to designing solutions for complex business problems • Recommends solutions to engineering problems • Assist other team members by providing technical direction • Defines approaches and solutions to complex technical problems • Helps to translate KnowBe4's strategic goals into operational plans • Provides coordination across functional boundaries • May act as team lead for sub-projects Minimum Qualifications: • BS or equivalent plus 8 years experience, MS or equivalent plus 3 years experience, Ph.D. or equivalent plus 2 years experience • 3-5+ years developing multi-tenant SaaS solutions in C#, Python, Rust, Node.JS or equivalent language. • Experience implementing REST and/or GraphQL with Serverless services and/or Containers • Experience with Authentication, User Management, SCIM, SAML is a plus • Managing cloud-native infrastructure with IAC in a CI/CD environment. • Solid understanding of SQL & NoSQL databases is preferred • Security first development practices • Solid understanding of Design Patterns The base pay for this position ranges from $140,000 - $169,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. We will accept applications until 8/22/2025. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.