Kentro

Provide advanced Tier 3 technical support, lead IT operations, and mentor support staff to ensure operational excellence. | 7+ years of IT experience with proficiency in cloud, security, automation, and team leadership, along with strong troubleshooting skills across Windows and cloud environments. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a highly skilled Senior IT Support Specialist / Support Lead to strengthen our IT operations, provide advanced technical expertise, and serve as a leadership resource for the support team. The ideal candidate possesses deep technical experience across cloud services, security, automation, and endpoint management, with opportunities for continued professional growth as the organization evolves. This role combines hands-on Tier 3 technical work, operational leadership, and strategic readiness to support Kentro’s technology roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support: Serve as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/Tier 2 scope. Diagnose and resolve advanced issues across Windows, network, security, cloud, and endpoint environments. Support and oversee patching, updates, firmware upgrades, and system maintenance cycles across all critical systems. Configure, manage, and troubleshoot Microsoft 365, Entra ID, Intune, Azure services, IAM controls, and conditional access policies. Support configuration and optimization of enterprise applications and cloud workloads, including O365, Azure, AWS. Coordinate with vendors and service providers to drive issue resolution and system reliability. Automation, Productivity & Modern Workplace Engineering: Build and maintain solutions using Power Automate, SharePoint, PowerShell, and other automation platforms to streamline workflows and reduce manual IT overhead. Create and manage SharePoint sites, lists, automations, permissions, and content structures. Develop and maintain Excel spreadsheets with advanced formulas, data validation, and reporting logic. Evaluate and implement AI-focused tools, Copilot/ChatGPT integrations, and workflow enhancements that improve IT efficiency and business productivity. Systems Administration & Cloud Operations: Administer Windows OS, Azure AD/Entra ID, Intune, Office 365, and security/compliance toolsets (e.g., Purview). Oversee endpoint compliance, configuration profiles, app deployments, and conditional access enforcement. Monitor system health, logs, alerts, and performance metrics, proactively identifying trends and emerging risks. Support system hardening, patch management, and implementation of security policies. Leadership, Mentorship & Team Enablement: Act as a mentor and escalation guide for IT Support Specialists, helping to develop technical depth and problem-solving capabilities. Assist IT Management with coordination of daily operations, workload distribution, best practices, and process improvements. Provide leadership support as needed during periods requiring additional oversight to ensure uninterrupted IT operations. Conduct cross-training sessions to ensure redundancy across critical IT functions. Lead onboarding and technical training for new IT staff. Operational Excellence & Compliance: Contribute to process improvements, documentation, SOP development, and ITSM workflows. Maintain accurate asset inventories, software licensing records, and lifecycle management data. Support compliance frameworks (CMMC, ISO, internal audit readiness, security policies). Participate in DR, BCP, and security incident response exercises. Ensure all work follows established change management and security approval processes. Location: Hybrid in McLean, VA 7+ years of progressive IT experience (Support, Systems Engineering, Cloud, or similar). Demonstrated Tier 3 support proficiency and ability to resolve complex, multi-layered issues. Strong experience with Microsoft 365 ecosystem including Entra ID (Azure AD), Intune, Purview, Exchange Online, SharePoint Online, Teams. Proficiency with Power Automate, SharePoint administration, and workflow/process automation. Advanced experience with Excel (functions, automation workflows, pivoting/reporting). Strong understanding of identity/access management, security controls, conditional access, MFA, SSO, and cloud administration. Strong troubleshooting ability across Windows OS, networking fundamentals, and cloud environments. Excellent communication, documentation, and customer service skills. Ability to mentor others, influence positive change, and support leadership initiatives. Preferred Qualifications Experience in a Team Lead, Senior Engineer, or interim-leadership role. AI or automation-driven systems experience (Copilot, ChatGPT, Power Automate AI, workflow optimization). Experience with Azure or multi-cloud environments. ITIL Foundation, Security+, MD-102/MD-100, Azure Administrator (AZ-104), or similar certifications. Experience supporting compliance frameworks (FedRAMP, CMMC, NIST). Desired Attributes Highly autonomous with strong ownership of outcomes. Operationally disciplined and capable of working under pressure. Comfortable balancing hands-on technical work with team leadership responsibilities. Strong analytical thinker with a continuous improvement mindset. Able to work collaboratively across IT, security, leadership, and business units. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-BW1

Lead a team in data analysis, develop metrics, and provide technical recommendations to improve program delivery. | Bachelor’s degree in CS, IT, math or engineering, 10+ years of relevant experience, experience with SharePoint, data analysis, and team leadership | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Remote Program Analyst Lead to support our VA-ESOM—End Point Support and Operations Monitoring contract across the United States. he VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. Responsibilities: Lead a team that will apply advanced consulting and planning or extensive technical expertise in resolving high-visibility client initiatives. Gather, compile, and analyst source data to provide information for data driven decisions by utilizing ServiceNow and SharePoint. Work with program leadership to develop metrics, analysis and have daily interactions with multiple client stakeholders. Guide junior team members and ensure projects stay on task and schedule. Create the tools necessary to inform the client and make recommendations for improvement to program leadership. Impact the client organization by contributing to program strategy and helping to improve delivery and measure program impact. Join us and help improve the Enterprise Monitoring and Event Management of the VA. Location: This position can be performed in a remote working environment and will be supporting Eastern Time working hours. Bachelor’s degree in CS, IT, math or engineering and 10+ years of relevant experience. 5+ years of experience with project coordination, business process mapping, organizational design, and strategy. Experience leading small teams delivering data analysis and technical recommendations to client leadership. Experience creating reports/dashboards in SharePoint. Data SME with experience collecting and deriving meaningful conclusions/insights from large existing information data sets, implementing business processes, ability to parse large sets of data into executive reports. Experienced Data SME with ability to translate requirements into useful data insights from an existing large pool of data. Experience in the management consulting field, including strategy and change management, providing support to organizational leaders and stakeholders. Represent/assist the team with flowcharting group sessions and work with leadership with short deadlines. Experience with Microsoft Office, including Word, PowerPoint, Visio and Excel with knowledge of pivot Charts and Excel Reporting capabilities. Excellent oral/written communication and the ability to multitask, adapt in a rapidly changing environment and work independently and in a team environment. Preferred Experience: Experience creating reports/dashboards in ServiceNow. Experience working with the VA or Federal clients. Experience with large scale IT environments. Experience with Enterprise Monitoring. Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Support implementation and management of ServiceNow HAM/SAM modules, including requirements gathering, backlog grooming, testing, and stakeholder collaboration. | 8+ years of Business Analyst experience with ServiceNow, hands-on with HAM/SAM modules, and familiarity with asset lifecycle processes, Agile frameworks, and federal environments. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. We are looking for a versatile and detail-oriented Business Analyst to support the implementation of ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. This position will drive requirements gathering, including drafting user stories, facilitating user story refinement sessions, and backlog grooming. In addition, this role will support testing, and Agile delivery for a federal client, while working closely with the Project Manager, Developers, and client stakeholders. Location: Remote within United States Duration: This position is expected to last through Sept 2026 with a strong likelihood of extension. Key Responsibilities: Conduct requirements gathering sessions- drafting and editing user stories, acceptance criteria, and process workflows, related to HAM/SAM. Lead backlog grooming sessions, partnering with the Product Owner and technical team to maintain a prioritized, ready-for-development backlog. Facilitate and support testing activities for HAM/SAM, working closely with internal teams and client stakeholders to draft test cases, coordinate test execution, validate results, and guide users through UAT. Support UAT coordination and end-user documentation in coordination with QA/test team. Own the HAM/SAM story backlog and ensure alignment with technical feasibility and platform best practices. Collaborate directly with client stakeholders to refine and prioritize features. Identify gaps, risks, and impacts related to user stories, workflows, processes, and system changes. Ensure all user stories meet Definition of Ready (DoR) and completed work meet Definition of Done (DoD). Serve as a key communication link between developers and business/technical stakeholders. Effectively lead and operationalize meetings to deliver a consensus on the desired outcomes. Drive consistency and quality across deliverables by applying Agile best practices and continuous improvement principles. Collaborate with a diverse group of internal and external stakeholders, with the ability to effectively communicate with all audiences. Must be US Citizen or Green Card Holder. Must be able to obtain a Public Trust clearance. Bachelor’s degree in computer science, business management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education). 8+ Years of experience as a Business Analyst with ServiceNow. Hands-on experience with ServiceNow HAM and/or SAM modules. Familiarity with asset lifecycle processes, license models, and IT asset governance. Strong understanding of Agile and hybrid frameworks as well as backlog management tools (e.g., Jira, ServiceNow Agile). Proficiency in user story writing, backlog management, and UAT processes. Excellent facilitation, documentation, and communication skills. Experience working in federal or compliance-driven environments strongly preferred. Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: Bring required documents | GSA If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Nice to Have: Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification. ServiceNow BA or HAM/SAM certifications. Experience with the ServiceNow Test Management and Automated Test Framework (ATF) for building, maintaining, and executing automated regression tests Experience working with ServiceNow Discovery, Flexera, or related asset/license tools. Experience creating process maps and functional documentation using tools like Lucidchart, Miro, or Visio. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-SB2 #kentro

Lead requirements gathering, backlog grooming, testing, and stakeholder collaboration for ServiceNow HAM/SAM modules, ensuring alignment with technical feasibility and best practices. | 8+ years as a Business Analyst with hands-on experience in ServiceNow HAM/SAM modules, familiarity with asset lifecycle, license models, and Agile/backlog management tools, supporting federal agencies, and ability to obtain a Public Trust clearance. | Job Description: • Conduct requirements gathering sessions- drafting and editing user stories, acceptance criteria, and process workflows, related to HAM/SAM. • Lead backlog grooming sessions, partnering with the Product Owner and technical team to maintain a prioritized, ready-for-development backlog. • Facilitate and support testing activities for HAM/SAM, working closely with internal teams and client stakeholders to draft test cases, coordinate test execution, validate results, and guide users through UAT. • Support UAT coordination and end-user documentation in coordination with QA/test team. • Own the HAM/SAM story backlog and ensure alignment with technical feasibility and platform best practices. • Collaborate directly with client stakeholders to refine and prioritize features. • Identify gaps, risks, and impacts related to user stories, workflows, processes, and system changes. • Ensure all user stories meet Definition of Ready (DoR) and completed work meet Definition of Done (DoD). • Serve as a key communication link between developers and business/technical stakeholders. • Effectively lead and operationalize meetings to deliver a consensus on the desired outcomes. Drive consistency and quality across deliverables by applying Agile best practices and continuous improvement principles. • Collaborate with a diverse group of internal and external stakeholders, with the ability to effectively communicate with all audiences. Requirements: - Must be US Citizen or Green Card Holder.- Must be able to obtain a Public Trust clearance.- Bachelor’s degree in computer science, business management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education).- 8+ Years of experience as a Business Analyst with ServiceNow.- Hands-on experience with ServiceNow HAM and/or SAM modules.- Familiarity with asset lifecycle processes, license models, and IT asset governance.- Strong understanding of Agile and hybrid frameworks as well as backlog management tools (e.g., Jira, ServiceNow Agile). Proficiency in user story writing, backlog management, and UAT processes.- Excellent facilitation, documentation, and communication skills.- Experience working in supporting a federal agency via government contract.**Clearance requirement:**- US Citizen or Green card holder- Willing and able to get a Public Trust Suitability clearance- Must meet updated ID requirements: Bring required documents | GSA- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits: • *The Company**We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).**Industry Recognition**Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award**Benefits**We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.**Commitment Equal Opportunity Employment & VEVRAA **Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

Facilitating SAFe ceremonies, managing configuration work flow, stakeholder communication, and continuous improvement in an enterprise environment. | 5+ years in Agile, 2-3 years in program-level roles like RTE, deep SAFe knowledge, experience with Jira/Jira Align, stakeholder management skills. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Senior Release Train Engineer (RTE) who is a servant leader and coach for one or more Agile Release Trains (ARTs), responsible for enabling the effective application of the Scaled Agile Framework (SAFe) to deliver configuration solutions predictably and transparently across the enterprise. This role emphasizes stakeholder management with business process owners, along with cross-team coordination using Jira and Jira Align to plan, track, and visualize configuration work across teams and program increments. Responsibilities: SAFe ART Facilitation & Cadence: Plan, organize, and facilitate SAFe ceremonies including PI Planning, ART Sync (Scrum of Scrums, PO Sync), System Demos, and Inspect & Adapt workshops, ensuring strong engagement from business and necessary clinical stakeholders. Maintain and communicate the ART calendar, iteration schedules, and key configuration milestones using Jira and Jira Align for alignment and transparency across all stakeholder groups. Flow of Configuration Work, Risks & Dependencies: Use Jira and Jira Align to manage the flow of configuration requests, environment changes, tool configurations, and enablers; visualize cross-team dependencies and maintain accurate program boards and PI objectives. Proactively identify, communicate, and help resolve risks, issues, and impediments related to configuration changes, approvals, audits, and governance requirements, in close collaboration with stakeholders. Stakeholder Management & Communication: Build and maintain strong relationships with operations teams, security, compliance, business process owners, architecture, and leadership to ensure alignment on configuration priorities, standards, scope, and outcomes. Prepare and present clear, data-informed status updates, dashboards, and program-level reports using Jira and Jira Align to support decision-making by senior stakeholders and provide visibility into configuration work progress, risks, and dependencies. Coaching, Leadership & Continuous Improvement: Coach Scrum Masters, Product Owners, and configuration teams in SAFe, Lean-Agile principles, flow-based thinking, and effective use of Jira/Jira Align to improve predictability, transparency, and adherence to configuration standards. Drive continuous improvement through Inspect & Adapt activities, action plans, and follow-through, using metrics such as predictability, cycle time, quality, and stakeholder satisfaction to guide improvements in configuration management practices. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience. 5+ years of experience in Agile environments with at least 2–3 years in program-level roles such as RTE, Senior Scrum Master, or Program Manager in a SAFe context, ideally supporting configuration, operations, or infrastructure-focused teams. Deep understanding of SAFe principles, roles, and events, with hands-on experience running PI Planning and driving execution across multiple Agile teams in a non-software-delivery context. Proven experience using Jira and Jira Align to manage configuration backlogs, PI objectives, dependencies, change requests, and program-level reporting. Demonstrated strength in stakeholder management across diverse groups including operations, security, compliance, business process owners, and technology leadership, with excellent facilitation, negotiation, and conflict resolution skills. Strong understanding of configuration management, change management, governance processes, and working within complex enterprise environments. Excellent verbal and written communication skills, with the ability to tailor messages for teams, leaders, and executives across technical and non-technical audiences. Preferred: SAFe Release Train Engineer (RTE) certification or other SAFe certifications (e.g., SAFe SPC, SAFe Scrum Master, SAFe Advanced Scrum Master). Experience launching or re-aligning Agile Release Trains focused on configuration, infrastructure, or platform work, and maturing ART performance over multiple Program Increments using Jira and Jira Align. Background in large-scale Agile transformations, including coaching leaders and teams on SAFe adoption and organizational change in operations or configuration-heavy environments. Familiarity with ITIL, change management frameworks, configuration management databases (CMDB), environment management, and compliance/audit processes. Experience managing stakeholder expectations across security, compliance, operations, and business teams in highly regulated or complex organizational environments. Clearance: Must be able to obtain and maintain Public Trust clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-SB1

Assist the Surge Support Lead and District Project Managers in operationalizing mobile IT surge support teams and events. Responsibilities include resource confirmation, planning meeting support, travel arrangements, documentation management, and metrics tracking. | A Bachelor’s Degree in Engineering, Mathematics, or Business Administration is required along with 5 years of relevant experience. Strong communication skills and proficiency in Microsoft Office applications are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Surge Support Coordinator to support our VA - End Point Support and Operations Monitoring (ESOM) contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. As Surge Support Coordinator, you will assist the Surge Support Lead and District Project Managers in the operationalization of mobile IT surge support teams and events. In this role, you will be responsible for confirming resources, supporting/leading planning meetings, assist with travel arrangements, document and manage metrics, and ensuring completion of after-action reports/meetings. The desired candidate seeks to identify solutions to streamline processes to enhance overall operations. Location: This position can be performed from a remote setting and will support eastern time zone working hours. Travel: Travel may be required and is dependent upon surge support event requirements and resourcing availability. Responsibilities Support the Surge Support Lead in event planning including resource coordination and confirmation and supporting/leading planning meetings. Provide assistance with travel, confirming that resource travel expectations have been communicated and submitted into the approval system (LEAF); streamlines travel processes and procedures and communicates to key stakeholders. Manages surge support documentation, providing a standardized repository of all artifacts, ensuring consistency to streamline operations. Exhibits a willingness to proactively mitigate issues, by providing recommendations, and executes, upon approval. Collaborates with District Project Managers regarding the selection and confirmation of surge support participants. Responsible for documenting and managing metrics; works with resources to automate reporting through the development and implementation of dashboards. Provides updates to ESOM Leadership, regarding status, issues, concerns, and accomplishments. May also provide updates to customer Leadership. Ability to use online reporting tools and Excel to mine data, generate actionable insights and create schedules. Collaborates with District Project Managers, surge support teams, and onsite staff during surge events. Collaborates with Finance to reconcile travel invoices for submission; provides Finance with details to ensure timecodes are populated for resources. Develops and manages process documentation and project planning documents such as RACI’s. Supports the development of deliverables, providing updates to the weekly status report, as well as annual event response reports. Requirements Bachelor’s Degree in Engineering, Mathematics, or Business Administration. 5 years of experience; 8 years of additional relevant experience may be substituted for education. Prior experience with coordinating and executing events; requiring coordination among varying stakeholders. Must communicate clearly to team members, and be comfortable with coordination, and collaboration. Must possess superior oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively. Experienced with Microsoft Office applications, inclusive of Excel, Word, and PowerPoint. Preferred: ITIL v4 certification Knowledge of VA's organizational structure and IT environment Experience with MS bookings Previously held or currently holds a Public Trust – Level 4 The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-BW1

Lead HR operations and benefits programs, manage employee lifecycle processes, collaborate cross-functionally to optimize HR services, and ensure compliance and scalability. | 10+ years progressive HR experience with 5+ years in HR operations and benefits leadership, experience in large fast-growing organizations, HRIS proficiency, and relevant HR certifications preferred. | Are you passionate about building scalable HR operations in a fast-growing company? Do you thrive at the intersection of process, technology, and people? We’re looking for a Sr Manager of HR Operations to lead our People Services operations and benefits programs as we continue to scale rapidly. The Sr Manager of HR Operations will oversee day-to-day HR service delivery, including HR operations, benefits administration, HR systems administration, compliance, and employee lifecycle processes. The role partners closely with Payroll, Timekeeping, and Recruiting to ensure seamless integration across HR services. This leader will champion leveraging technology, automation, and process improvements/optimizations to enable scalability in a fast-growing organization. Lead and develop HR operations staff (HR Generalist, HR coordinator, Total Rewards administration, etc.). Oversee employee lifecycle activities, including onboarding, offboarding, records management, and compliance. Design and manage the company’s benefits programs (health, retirement, wellness, and ancillary benefits). Lead vendor relationships, renewals, and plan design. Ensure effective administration and employee communication. Collaborate with HRBPs and COEs (Performance management, Learning & Development, etc.) to execute HR programs. Partner with HR Technology Lead to optimize systems, automate workflows, and strengthen reporting/analytics. Standardize and improve HR policies, processes, and service delivery. Promote quality and consistency of service delivery by establishing and maintaining documented Standard Operating Procedures. Ensure compliance with employment laws and benefits regulations, maintaining audit-ready records. Coordinate closely with Payroll, Timekeeping, and Recruiting to align processes and data. Identify opportunities to automate and enhance HR and benefits processes to support scale. Serve as escalation point for HR operations and benefits issues. Education & Credentials Bachelor’s degree in HR, Business Administration, I/O Psychology or related field required. Master’s degree or HR certification (SHRM-CP/SCP, PHR/SPHR) preferred. Professional Experience 10+ years of progressive HR experience with at least 5 years in HR operations and total rewards/benefits leadership roles. Experience in a fast-growing or scaling organization (IT services, technology, or professional services strongly preferred). Experience leading HR operations in an organization with 1,000+ employees is required. Proven success in building and optimizing HR operations and benefits programs to support organizational growth. Vendor/carrier management experience and open enrollment leadership. Cross-functional collaboration with Payroll, Timekeeping, Recruiting, and Finance. Technical Skills Proficiency in HRIS systems (UKG or similar). Intermediate Excel and Powerpoint skills. Strong HR data analytics and reporting ability. Familiarity with automation tools for HR operations and benefits administration. Leadership & Competencies Ability to lead and develop HR operations and benefits teams in a dynamic environment. Strong project management and process improvement skills (Lean/Six Sigma/Design Thinking a plus). Excellent communication, stakeholder management, and problem-solving skills. Balances detail orientation with broader organizational perspective.

Provide senior-level advisory services on USAID personnel policy wind-down, manage policy compliance, draft directives and reports, and coordinate with interagency partners. | Minimum 5 years federal policy interpretation experience, proficiency in Microsoft Office and Google Workspace, strong communication and analytical skills, U.S. citizenship, and ability to obtain security clearance. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Policy Analyst supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Align Agency policy and management platforms with Federal law, Presidential initiative or directive, regulations, and international agreements governing the use of foreign assistance. Managing the Agency’s Automated Directive System (ADS). Conducting policy assessments and outreach for compliance. Draft directives, policy briefs, and internal guidance. Draft, edit, and disseminate official correspondence and reports. Provide authoritative interpretations of federal policies, regulations, and guidance. Prepare reports, briefings, and memoranda for leadership. Align regulations, external directives, audit recommendations and Agency policy with the ADS. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Note: No regular travel expected; May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree (4+ years of relevant experience may be substituted). Minimum 5 years’ experience in federal policy interpretation. Proficiency in Microsoft Office, Google Workspace, and research tools. Strong organizational, communication, and analytical skills. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Technical Expertise & Advisory Skills Policy Interpretation, Integration, & Compliance Project Management & Analysis Oral & Written Communication Adaptability & Problem Solving The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Develop and execute a sustainable IT infrastructure and cloud services for USAID while aligning IT operations with business objectives. Monitor IT policies and standards to ensure system reliability and security, and provide oversight for cyber threat protection. | Candidates must have a minimum of ten years of progressive leadership experience in IT infrastructure and network operations. Proven expertise in cloud platforms and strong technical experience with data center networks and IT security operations is required. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an IT Service Manager to support the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Develop and execute a sustainable and optimized IT infrastructure and cloud services for USAID. Align IT operations with USAID’s business objectives to promote agility and operational excellence. Collaborate with the State Department’s Bureau of Diplomacy Technology to maintain consistent service levels. Monitoring IT policies and standards to ensure the scalability, reliability, and security of all systems, networks, and cloud platforms. Monitor key performance metrics, identify issues, and implement corrective actions to drive operational improvements. Provide oversight to ensure the protection of systems, data, and intellectual property against cyber threats, while supporting system managers with guidance on vulnerability management and remediation. Assist in the development of operational budgets and resource planning. Draft and review IT services Standard operating procedures. Deliverables: Monthly report on status (tasks completed, upcoming priorities, blockers/risks, and mitigation strategies) and work priorities. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Minimum of ten (10+) years of progressive leadership experience in IT infrastructure and network operations. Proven expertise in cloud platforms (Microsoft Azure, AWS), data center consolidation, and cloud migration. Strong technical experience with data center networks, WAN/SD-WAN, wireless and secure remote access platforms, and firewalls. Demonstrated experience managing IT Security Operations. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Other Requirements: Support may be needed outside core hours. Telework based on office staffing The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Rapidly respond to executive IT support requests and provide on-site and remote IT support to Agency executives. Ensure seamless setup and operation of devices and maintain accurate documentation of support activities. | Minimum of seven years of hands-on IT support experience, with at least three years supporting VIPs or executives. Proven expertise in troubleshooting various IT environments and excellent communication skills are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an IT Executive Service Support Specialist to support the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Rapidly respond to executive IT support requests, resolving incidents or escalating them to appropriate teams when necessary. Provide on-site and remote IT support to Agency executives, including troubleshooting hardware, software, network, and mobile device issues in real time. Ensure seamless setup and operation of devices (laptops, tablets, smartphones), audio-visual equipment, and video conferencing systems for meetings. Perform device configuration, software installation, updates, and account setup for senior users, ensuring all security and policy requirements are met. Support mobile and remote connectivity, including VPN access, secure communications, and troubleshooting connectivity issues. Maintain accurate documentation of support activities, configurations, and user preferences to ensure consistent and personalized service. Provide tailored one-on-one user training for executives on IT systems, tools, and best practices, as needed. Maintain a high level of awareness of USAID’s IT environment, services, and cybersecurity protocols to ensure compliance and continuity of support. Deliverables: Monthly Incident Response Report Updated Executive IT Support Documentation: Maintain and update quick reference guides and SOPs tailored to executive use cases. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Minimum of seven (7+) years of hands-on IT support experience, with at least three (3) years supporting VIPs, executives, or senior government officials. Proven expertise in troubleshooting Windows and macOS environments, Microsoft 365 suite, secure remote access (VPN, VDI), and mobile device management (iOS and Android) Experience with secure video conferencing tools and AV setup, including Google Meet, Teams, Zoom, and WebEx Ability to work independently and maintain professionalism in high-pressure, confidential settings. Excellent interpersonal and communication skills, with the ability to explain technical issues in a clear, user-friendly manner. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Other Requirements: Support may be needed outside core hours. Telework based on office staffing The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

The Budget Analyst will review and analyze program budgets and funding requests while supporting budget execution and fund control processes. They will also provide high-level analytical reporting to ensure effective use of core operational resources. | Candidates should have a bachelor's degree in a related field or equivalent experience, along with a minimum of 5-7 years of senior-level budget analysis experience in the federal government. Familiarity with federal budget systems and strong analytical and communication skills are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Budget Analyst - Program supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Review and analyze program budgets, funding requests, and support budget execution and fund control processes. Analyze trends, operational needs, and resource requirements to recommend funding strategies and reprogramming recommendations by account and sector. Interpret appropriations, directives, and earmarks; prepare budget justifications and policy statements. Support budget formulation activities. Draft budget guidance, analytical memoranda, policy guidance, and leadership briefings. Coordinate with the State Department and other stakeholders on budgetary shifts. Provides high-level analytical reporting to ensure effective use of core operational resources. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Note: May require coordination with external agencies; No regular travel expected; May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree in public administration, finance, economics, or related field preferred. 4+ years of relevant experience may be substituted for the education requirement. Minimum 5–7 years’ senior-level agency-wide budget analysis experience in the federal government (USAID/State/OMB preferred). Familiarity with federal budget systems (FACTSINFO, Phoenix, GLAAS, or similar) and expert proficiency in Microsoft Office, Google Workspace, and research tools. Strong analytical, negotiation, and communication skills. Proven ability to advise senior leadership on strategic budget and resource allocation. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Budget Formulation/Execution Technical Expertise & Advisory Skills Policy Interpretation & Compliance Strategic Resource Planning Oral & Written Communication - Negotiation & Consensus Building Analytical Rigor & Decision Support The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

The Executive Assistant will manage the principal's calendar, travel, and event logistics while supporting high-level meetings and analyzing program data. They will also draft official correspondence and maintain stakeholder relationships across various agencies. | Candidates must have a bachelor's degree or equivalent experience and a minimum of 2 years of relevant executive or administrative experience. Proficiency in Microsoft Office and strong organizational and communication skills are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a mid-level Executive Assistant supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Manage principal’s calendar, travel, and event logistics; resolve conflicts. Coordinate with the Executive Secretariat for timely briefing materials. Support high-level meetings/events: logistics, agendas, and minutes. Analyze program data; assist with studies and recommendations. Draft, edit, and disseminate official correspondence and reports. Maintain stakeholder relationships across USAID, USG, and partners. Oversee administrative systems, compliance, and records. Manage procurement, supplies, and hospitality services. Respond to operational inquiries and perform standard office tasks. Support cross-bureau and surge staffing needs. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Note: No regular travel expected; May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree (4+ years of relevant experience may be substituted). Minimum 2 years’ relevant executive/administrative experience. Proficiency in Microsoft Office, Google Workspace, and research tools. Strong organizational, communication, and multitasking skills. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Planning & Forecasting Collaboration & Teamwork Organization & Multitasking Oral & Written Communication Confidentiality & Discretion The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

The Administrative Management Specialist will provide senior-level advisory services to the USAID Human Resources Director, focusing on critical foreign service personnel actions. Responsibilities include ensuring compliance with regulations, coordinating HR processes, and preparing reports and guidance for leadership. | Candidates must have a Bachelor's degree or equivalent experience, along with a minimum of 5 years in administrative or personnel management. Proficiency in Microsoft Office and strong organizational and communication skills are also required. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Administrative Management Specialist supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Advise on administrative and personnel policies Ensure compliance with federal and USAID regulations. Coordinate HR and records processes across stakeholders. Draft directives, policy briefs, and internal guidance. Draft, edit, and disseminate official correspondence and reports. Provide authoritative interpretations of OPM, OMB, and USAID policies. Prepare reports, briefings, and memoranda for leadership. Manage procurement, supplies, and hospitality services Serve as ORM liaison to HR, budget, legal, and other offices. Support cross-agency personnel-associated administrative and surge needs. Location: Hybrid Model, in DC area. Flexibility to be on site as needed. Note: No regular travel expected out side of normal commute. May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree or 4+ years of additional experience Minimum 5 years’ experience in administrative or personnel management. Proficiency in Microsoft Office, Google Workspace, and research tools. Strong organizational, communication, and multitasking skills. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Strategic Planning & Forecasting Collaboration & Teamwork Policy Development & Interpretation Oral & Written Communication Confidentiality & Discretion The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Lead and integrate cross-functional growth initiatives including capture, proposal, technical services, and delivery teams to accelerate enterprise growth and optimize business development processes. | 15+ years in federal growth strategy or business development with deep understanding of federal procurement lifecycle, strong leadership in capture and proposal management, and experience in process optimization. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Senior Director of Growth to support our Corporate Growth Team. Kentro’s Senior Director of Growth is a firm leader responsible for accelerating enterprise growth through integrated solutioning and technical enablement. orchestrating cross-functional growth initiatives across capture, proposal, technical services, and delivery teams. This role is primarily focused on business development activities where the Senior Director can look at pipeline priorities and infuse them with differentiated, mission-aligned solutions. The ideal candidate is a strategic architect with deep federal contracting experience, capable of translating complex customer needs into scalable, repeatable frameworks that drive both capture success and delivery excellence. In a secondary capacity, the Senior Director can assist in validating that current technical challenges are translated into actionable strategies and that growth efforts are aligned with enterprise goals. The ideal candidate is a systems and workflow thinker with deep experience in federal contracting, technical partnerships, and operational efficiency. Responsibilities: Strategic Growth Leadership Partner with VPs of Growth and BD (Capture) and Chief Strategy Officer to define and prioritize major pipeline initiatives, aligning resources and talent to maximize win probability and delivery readiness. Lead the development of modular, reusable solution architectures that accelerate proposal velocity and enhance technical differentiation across bids Develop and maintain a multi-track growth strategy that supports simultaneous capture efforts, technical solutioning, and proposal development across diverse portfolios. Integrated Solution Development Collaborate with Capture and Proposal staff to identify process inefficiencies, technical gaps, and solutioning bottlenecks that impact win rates or proposal quality. Facilitate early-stage solutioning workshops to align technical SMEs, delivery leads, and BD staff around shared solution constructs and value propositions. Work closely with Service Delivery Leadership to enable operational feasibility of proposed solutions and to surface delivery-side innovations that can be leveraged in growth efforts. Technical Strategy & Enablement Serve as liaison to Technical Services and Technical Partnerships teams to translate customer pain points and mission challenges into differentiated technical strategies and win arguments. Establish agile feedback loops between delivery, capture, and technical teams to continuously refine solution quality, proposal alignment, and operational feasibility. Process Optimization Lead efforts to streamline proposal workflows, reducing bottlenecks and improving throughput across the growth lifecycle. Implement feedback loops between delivery, capture, and technical teams to continuously refine processes and improve proposal quality and technical alignment. Coaching and Capability Building Lead coaching efforts for Orals, scenario-based presentations, and solution walkthroughs, equipping teams with the tools and narratives needed to win. Mentor solution architects and proposal managers on best practices for integrating technical strategy with growth objectives. Resource Alignment & Portfolio Management Assess pipeline priorities and recommend resource allocation models to Director of Proposals that balance strategic pursuits with operational capacity. Collaborate with Director of Proposals in aligning talent, tools, and timelines to maximize win probability and minimize rework. Location: Hybrid in McLean, VA (as needed). 15+ years of progressive experience in federal growth strategy, capture management, technical solutioning, or business development within mission-driven or contracting environments. Proven ability to lead cross-functional growth initiatives, integrating capture, proposal, technical, and delivery teams to drive strategic outcomes. Deep understanding of the federal procurement lifecycle, including proposal development, capture planning, and compliance frameworks. Demonstrated success in translating customer mission challenges into executable technical strategies and differentiated win themes. Strong background in process optimization, with the ability to identify bottlenecks and implement scalable, repeatable workflows. Exceptional executive communication and briefing skills, capable of synthesizing complex technical and strategic information into compelling narratives. Experience in resource alignment and portfolio management, including the use of dashboards and reporting tools to track pipeline health and strategic priorities. Preferred Qualifications Certification in ITIL v3 or ITIL 4, with practical experience applying service management principles to growth and delivery operations. Experience in innovation ecosystems, technical partnerships, or modernization initiatives. Background in compliance-driven environments (e.g., FedRAMP, FISMA, RMF) is a plus. Familiarity with toolsets for workflow orchestration and reporting. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Manage project personnel and tasks, facilitate communication and reviews, develop staffing and improvement plans, coordinate surge support events, and ensure adherence to project scopes and standards. | Bachelor's degree in a technical field or equivalent experience, 10+ years relevant experience, IT service management expertise, personnel and incident management, risk mitigation, strong communication, and ability to obtain security clearance. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Project Manager to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. Responsibilities: • Oversee all assigned project contractor personnel and tasks through to competition and adhere to project scopes and deliverables. • Facilitate status meetings and maintain clear communication about project expectations and roles. • Facilitate the onboarding and offboarding of personnel. • Conduct regular and formal reviews with assigned personnel, VA Area Managers and VA IT Supervisors. • Develop and maintain staffing rosters, performance history, and improvement plans. • Notify ITC and VA management of any critical issues and develop remediation and improvement plans. • Participate in the development of project standards and procedures. • Track metrics and take corrective actions as needed. • Serve as the co-lead for surge support events, collaborating with key stakeholders to plan and execute surge events • Collaborates and coordinates resourcing for surge events, responsible for supporting travel management, time charging, and resource oversight • Participates in the development of event response reports, and after action meetings Location: Hybrid work environment. Telework approved, Able to travel as needed to regional locations. Duration of Position: This role has an estimated duration of one year, with a possibility of extension. Midwest Region Ideal locations: OH, IL, MO, Other location options: MI, IN, ND, SD, IA, MN, KS, NE, and WI Salary Range: $138-145K Requirements • Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline • 10+ years of relevant Experience • 8 years of additional relevant experience may be substituted for education • Experience managing Information Technology related services and personnel. • Must be well versed in IT service management and customer relation management. • Must have experience in managing personnel and tracking incidents, service requests, and performance. • Must be able to identify and mitigate risks. • Experience with personnel career development, performance reviews, remediation, and recognition. • Strong analytical, problem-solving, and communication skills with sharp attention to detail. • Must communicate clearly with team members, and be comfortable with coordination, and collaboration. • Must possess superior oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively. Preferred Skills: • PMP certified- preferred, or relevant project management experience. • ITIL Foundation certified or equivalent IT service management certified - preferred, or relevant experience. • Located in the region for ease of travel to sites within the region when necessary. Clearance requirement: • US Citizen or Green card holder • Willing and able to get a Public Trust Suitability clearance • Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-JG1