Kentro

Lead and coordinate ServiceNow ITSM projects and platform operations, managing cross-functional teams and ensuring platform stability and continuous improvement. | Extensive experience (10+ years) in IT or project management, with deep ServiceNow platform expertise, certifications, and familiarity with federal IT standards. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking an experienced ServiceNow Technical Project Manager to oversee the Department of Veterans Affairs’ ServiceNow ITSM module and overall ServiceNow platform operations. This role is responsible for leading cross-functional delivery teams (including Scrum Masters, Business Analysts, Administrators, and other technical contributors), ensuring effective execution of ITSM enhancements, platform optimization, incident triage, change management, monitoring/performance improvements, and governance. The Technical PM will serve as a strategic bridge between technical teams and stakeholders, applying Agile principles and ITIL best practices to deliver high-quality outcomes across the ServiceNow environment. Location: Remote within the United States supporting ET working hours. Key Responsibilities Lead and coordinate planning, execution, and delivery of ServiceNow ITSM projects and platform operations. Oversee multiple scrum teams (Scrum Masters, BAs, developers, admins) to ensure cohesive and timely delivery of features, updates, and operational improvements. Serve as the primary technical point of contact for the ITSM module (Incident, Problem, Change, Knowledge, Request Management) and other ServiceNow Platform services. Manage and prioritize the backlog, scope changes, risks, and dependencies across interconnected workstreams. Collaborate with platform administrators on ongoing operations including incident triage, change management coordination, performance monitoring, and SLA/OLA tracking. Oversee platform lifecycle activities, including release coordination, upgrades, and operational readiness to ensure platform stability and alignment with organizational priorities. Facilitate performance reporting, metrics tracking, and dashboards to provide visibility into ITSM effectiveness and platform health. Establish and drive platform governance, best practices, standards, and operational metrics to support consistent delivery and continuous improvement. Facilitate Agile ceremonies, release planning, sprint reviews, and retrospectives with distributed teams. Communicate status, escalations, risks, and performance to stakeholders and leadership, including recommendations for mitigation and refinement strategies. Ensure alignment with ITIL v3/v4 principles and VA standards for service delivery and platform stability. Mentor and support team members to strengthen technical and operational capabilities within the ServiceNow ecosystem. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical field (or equivalent experience). 10+ years of professional experience in IT or project management, with at least 7 years of hands-on experience managing ServiceNow platform initiatives, including ITSM modules and platform operations. Proficiency with ServiceNow platform with deep knowledge of ITSM modules (Incident, Problem, Change, Request, Knowledge) and familiarity with CMDB and performance/monitoring tools. ServiceNow CSA (Certified System Administrator) Demonstrated experience leading Agile teams in an enterprise environment; familiarity with Scrum, Kanban, or hybrid methodologies. Strong understanding of ITIL best practices and how they apply to service delivery and support workflows. Proven ability to manage competing priorities, define project governance, and drive cross-team collaboration. Exceptional verbal and written communication skills with the ability to translate technical concepts for non-technical stakeholders. Experience in federal government environment Preferred Skills & Certifications Additional ServiceNow Certifications (e.g., CIS-ITSM, Implementation Specialist). Agile Scrum Certifications (CSM, Advanced-CSM). Familiarity with platform integration approaches (REST/SOAP APIs, MID Server). Familiarity with federal IT governance frameworks and compliance (e.g., FISMA, NIST guidance) is a plus. Working Conditions May require coordination across hybrid or remote development teams. Operational hours may include overlap with Eastern Time Zone teams for key ceremonies and status meetings. Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: Bring required documents | GSA If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-BW1

Oversee enterprise IT service stability, incident response, and operational excellence for large-scale teams. | Requires 10+ years in IT operations, experience managing large teams, and strong ITIL knowledge, which are not reflected in your background. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking an experienced Service Reliability & Operations Manager to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The Service Reliability & Operations Manager is responsible for ensuring the stability, performance, and resilience of enterprise IT services. This leader oversees real‑time monitoring, major incident response, application performance management, and sustainment of critical integrations. The role drives operational excellence through proactive detection, rapid response, and continuous improvement, partnering closely with engineering, infrastructure, and service management teams. Reporting to the Senior Operations Director, this manager plays a pivotal role in maintaining service health for a 1,000+ person organization and ensuring customers experience consistent, reliable, high‑quality services. Key Responsibilities: Service Reliability & Monitoring: · Lead teams responsible for Application Performance Monitoring (APM), observability, and “eyes on glass” 24/7 monitoring functions. · Ensure proactive detection of service degradation and performance anomalies. · Drive adoption of modern monitoring tools, dashboards, and alerting frameworks. Major Incident Management: Oversee the major incident process, ensuring rapid triage, escalation, communication, and resolution. Serve as the escalation point for Critical/High incidents and coordinate cross‑functional response. Conduct post‑incident reviews and ensure corrective actions are implemented. Integration & Sustainment: Manage sustainment of critical integrations, ensuring reliability, version alignment, and lifecycle management. Partner with engineering teams to ensure smooth handoffs from project delivery to steady‑state operations. Maintain documentation, runbooks, and operational readiness standards. Operational Excellence: Track and improve KPIs such as MTTR, service availability, alert fidelity, and incident volume trends. Identify systemic issues and drive continuous improvement initiatives across operations. Ensure alignment with ITIL processes, especially incident, problem, and change management. Leadership & Team Development Lead, mentor, and develop a team of analysts, engineers, and incident managers. Foster a culture of accountability, collaboration, and operational discipline. Build succession plans, training programs, and career pathways for operational staff. Cross‑Functional Collaboration Partner with other ESOM teams to ensure end‑to‑end service reliability. Work closely with the PMO on readiness for new services, innovation pilots, and portfolio changes. Provide clear, concise communication to leadership during incidents and operational reviews. Location: Telework approved, Able to travel as needed to regional locations. Salary Range: $160-175K. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate. Education: Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline Experience: 10+ years in IT operations, service reliability, or incident management, including 5+ years managing managers and large teams. Experience overseeing large teams while supporting a Federal client. Proven experience leading multi-site IT operations and large-scale teams (400+ employees). Strong background in ITIL practices, incident management, and customer support operations. History of collaboration and flexibility, including innovative solutions to solve challenges facing geographically distributed teams. Skills: Exceptional leadership, coaching, and interpersonal communication skills. Strong analytical and problem-solving skills with a data-driven mindset. Ability to build and maintain strong client relationships and manage escalations effectively. Experience with APM, observability platforms, enterprise monitoring tools, and KPI reporting. Ability to prioritize work and self-direct with minimal input. Strong messaging capabilities to create team cohesion, team-focus and ongoing drive. Preferred Skills: ITIL Certification Experience with end-user technologies and concepts Key Competencies Strategic thinking with a focus on operational excellence. Ability to influence and inspire large teams. Results-oriented with a track record of delivering high customer satisfaction. Adaptability and resilience in a fast-paced, multi-client environment. Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Maintain and operate government payroll and workforce databases, develop dashboards, and support organizational data analysis and process improvements. | Requires 8+ years in business or data analytics, advanced Excel skills, and a bachelor's degree in data analytics or equivalent. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is looking for a Senior-Level Analyst (CFO) to support our Intel Customer. You will maintain and operate a government database that aides in planning and executing civilian pay for the workforce, full-time equivalent dashboard development, manpower reports, and contractor costing reports. You will: Provide support to the Defense Civilian Pay System, manage payroll data from National Security Agency on SQL Server used for pay execution, planning, and projection. Complete payroll reports on biweekly awards, overtime, COVID-19, Overseas Contingency Operations execution, and audit requirements. Construct and manage the budget transfer tracker, conduct analysis and manage promotion allocations by CF and/or CF specialty. Provide technical expertise in developing an FTE dashboard tool to facilitate Agency’s year of execution decision based on FTE usage, future plans, and improve program alignment. Maintain CFO3 manpower database and ensure data is displayed appropriately to allow quick analysis. Maintain/update current contractor workforce costing and Federally Funded Research and Development databases. Establish additional databases and write scripts to collect or produce a product/report that helps collect/analyze data for new or updated reporting requirements. Demonstrate analytical support services for Human Resources. Provide analytical support for the facilitation, training, methodology development and evaluation, business management techniques, and organizational development. Additionally, the Analyst shall support business process improvements and modernization projects. Perform most work independently in a mid-level, non-managerial role. Bachelor's Degree in data analytics or equivalent and minimum experience 8+ years in business (or data) analytics Advanced knowledge of Excel mandatory Clearance requirements: Must have an active TS/SCI at the time of hire, and willing/able to get CI Polygraph It would be great if you have these as well: Master’s Degree Experience in applying analytics best practices to human capital problems and hypotheses Experience with the Intelligence Community (IC) Experience with Workforce/Talent Management/Analytics The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . #LI-SB2 #kentro

Designing, implementing, and optimizing data pipelines and integration strategies for AI/ML applications within federal IT environments. | Extensive experience in data engineering, strong knowledge of federal data standards, cloud platforms (Azure preferred), and proficiency in SQL and Python, with federal government experience highly preferred. | Note: The job is a remote job and is open to candidates in USA. Kentro is dedicated to innovation and collaboration, and they are seeking an experienced AI Data Integration Specialist to support their VA-ESOM contract across the United States. The role involves designing, implementing, and optimizing data pipelines to enable AI/ML capabilities within federal IT operations, ensuring data quality and compliance while transforming operational data into AI-ready assets. Responsibilities • Conduct comprehensive assessments of existing data sources to determine fitness for AI/ML applications • Perform gap analysis identifying data quality issues, completeness problems, and integration challenges • Evaluate data source reliability, consistency, and availability for operational AI use cases • Document data lineage, dependencies, and transformation logic for governance and auditability • Assess technical debt and recommend remediation strategies for data infrastructure improvements • Implement metadata tagging standards ensuring discoverability and traceability across data assets • Apply data classification schemes aligned with federal security requirements and VA policies • Establish and enforce minimal data standards for AI/ML readiness across operational systems • Collaborate with Chief AI Office (CAIO) and data governance teams on compliance requirements • Design data cataloging approaches that support self-service discovery for analytics and AI teams • Support ML model development by preparing training datasets with appropriate feature engineering • Build and maintain data infrastructure supporting ML experimentation, training, and deployment • Implement data versioning and lineage tracking for ML reproducibility and auditability • Calculate and communicate ROI for data integration initiatives, demonstrating value through operational metrics • Identify opportunities where improved data integration can accelerate AI adoption or enhance model performance • Partner with SREs, Data Scientists, and Analytics teams to understand data requirements and constraints • Translate technical data challenges into understandable terms for government stakeholders • Provide technical guidance on data feasibility for proposed AI initiatives • Document data integration patterns, best practices, and lessons learned for knowledge sharing • Support executive briefings by providing data-driven insights on AI readiness and capability gaps Skills • Master's degree or higher in Computer Science, Data Engineering, Information Systems, Computer Engineering, or related technical field. 10 years of relevant experience may be substituted for the degree requirement • 10+ years professional experience in data engineering, data integration, or ML operations roles • Hands-on experience designing and implementing data pipelines for analytics or AI/ML applications • Demonstrated experience working with enterprise data integration challenges in complex technical environments • Federal government experience, particularly within VA or Department of Defense • Strong ML/AI experience with understanding of data requirements for model training, validation, and inference • Proficiency in data ingestion and preparation techniques including ETL/ELT pipeline development • Experience with data pipeline orchestration tools and frameworks (Azure, Data Factory, or similar) • Understanding of metadata tagging standards and data cataloging approaches • Knowledge of data classification schemes and minimal data standards for AI/ML readiness • Expertise in data source evaluation methodologies including quality assessment and gap analysis • Strong understanding of data flows, system integrations, and API-based data exchange patterns • Experience with cloud data platforms (Azure preferred) and hybrid cloud/on-premise integration patterns • Familiarity with ITSM platforms (ServiceNow preferred) and operational data structures • Proficiency in SQL and at least one programming language (Python preferred) for data transformation • Expert-level gap analysis capabilities with ability to identify root causes and recommend solutions • Strong analytical mindset for assessing data quality, completeness, and fitness for purpose • Critical thinking to evaluate trade-offs between data quality, cost, and timeline constraints • Systems thinking to understand data dependencies and downstream impacts of integration decisions • Ability to calculate and articulate ROI for data initiatives using operational metrics and business value • Ability to explain technical data concepts to non-technical stakeholders • Strong documentation skills for technical specifications, data flows, and integration patterns • Collaborative approach to working with cross-functional teams (SRE, Data Science, Analytics) • Experience supporting executive communications with data-driven insights • Curious: Continuously explores data landscapes to understand what exists, what's missing, and what's possible • High Contextual Understanding: Grasps the operational meaning and business significance behind data, not just technical structure • Confident with Gap Analysis: Comfortable identifying problems, articulating impacts, and proposing solutions • Detail-Oriented: Maintains precision in data quality assessment and integration design • Pragmatic: Balances ideal solutions with operational constraints and realistic timelines • Mission-Focused: Connects data work to Veteran impact and VA mission outcomes • Deep experience with ServiceNow data models, APIs, and integration patterns • Prior work with Chief AI Office (CAIO) or federal data governance processes • Experience with Azure AI services and Azure data platform tools (Synapse, Data Factory, Databricks) • Knowledge of federal data standards and compliance frameworks • Experience with data quality tools and automated data profiling • Background in reliability engineering, SRE practices, or IT operations data • Certifications in data engineering, cloud platforms, or ML operations • Experience working in distributed, remote teams Benefits • Paid time off • Healthcare benefits • Supplemental benefits • 401k including an employer match • Discount perks • Rewards • Education reimbursement for certifications, degrees, or professional development • Funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations Company Overview • IT Concepts has transformed into Kentro - your center for innovation, excellence, and growth. It was founded in undefined, and is headquartered in McLean, Virginia, US, with a workforce of 501-1000 employees. Its website is http://www.kentro.us.

Assist the Surge Support Lead and District Project Managers in operationalizing mobile IT surge support teams and events. Responsibilities include resource confirmation, planning meeting support, travel arrangements, documentation management, and metrics tracking. | A Bachelor’s Degree in Engineering, Mathematics, or Business Administration is required along with 5 years of relevant experience. Strong communication skills and proficiency in Microsoft Office applications are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Surge Support Coordinator to support our VA - End Point Support and Operations Monitoring (ESOM) contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. As Surge Support Coordinator, you will assist the Surge Support Lead and District Project Managers in the operationalization of mobile IT surge support teams and events. In this role, you will be responsible for confirming resources, supporting/leading planning meetings, assist with travel arrangements, document and manage metrics, and ensuring completion of after-action reports/meetings. The desired candidate seeks to identify solutions to streamline processes to enhance overall operations. Location: This position can be performed from a remote setting and will support eastern time zone working hours. Travel: Travel may be required and is dependent upon surge support event requirements and resourcing availability. Responsibilities Support the Surge Support Lead in event planning including resource coordination and confirmation and supporting/leading planning meetings. Provide assistance with travel, confirming that resource travel expectations have been communicated and submitted into the approval system (LEAF); streamlines travel processes and procedures and communicates to key stakeholders. Manages surge support documentation, providing a standardized repository of all artifacts, ensuring consistency to streamline operations. Exhibits a willingness to proactively mitigate issues, by providing recommendations, and executes, upon approval. Collaborates with District Project Managers regarding the selection and confirmation of surge support participants. Responsible for documenting and managing metrics; works with resources to automate reporting through the development and implementation of dashboards. Provides updates to ESOM Leadership, regarding status, issues, concerns, and accomplishments. May also provide updates to customer Leadership. Ability to use online reporting tools and Excel to mine data, generate actionable insights and create schedules. Collaborates with District Project Managers, surge support teams, and onsite staff during surge events. Collaborates with Finance to reconcile travel invoices for submission; provides Finance with details to ensure timecodes are populated for resources. Develops and manages process documentation and project planning documents such as RACI’s. Supports the development of deliverables, providing updates to the weekly status report, as well as annual event response reports. Requirements Bachelor’s Degree in Engineering, Mathematics, or Business Administration. 5 years of experience; 8 years of additional relevant experience may be substituted for education. Prior experience with coordinating and executing events; requiring coordination among varying stakeholders. Must communicate clearly to team members, and be comfortable with coordination, and collaboration. Must possess superior oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively. Experienced with Microsoft Office applications, inclusive of Excel, Word, and PowerPoint. Preferred: ITIL v4 certification Knowledge of VA's organizational structure and IT environment Experience with MS bookings Previously held or currently holds a Public Trust – Level 4 The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-BW1

Lead HR operations and benefits programs, manage employee lifecycle processes, collaborate cross-functionally to optimize HR services, and ensure compliance and scalability. | 10+ years progressive HR experience with 5+ years in HR operations and benefits leadership, experience in large fast-growing organizations, HRIS proficiency, and relevant HR certifications preferred. | Are you passionate about building scalable HR operations in a fast-growing company? Do you thrive at the intersection of process, technology, and people? We’re looking for a Sr Manager of HR Operations to lead our People Services operations and benefits programs as we continue to scale rapidly. The Sr Manager of HR Operations will oversee day-to-day HR service delivery, including HR operations, benefits administration, HR systems administration, compliance, and employee lifecycle processes. The role partners closely with Payroll, Timekeeping, and Recruiting to ensure seamless integration across HR services. This leader will champion leveraging technology, automation, and process improvements/optimizations to enable scalability in a fast-growing organization. Lead and develop HR operations staff (HR Generalist, HR coordinator, Total Rewards administration, etc.). Oversee employee lifecycle activities, including onboarding, offboarding, records management, and compliance. Design and manage the company’s benefits programs (health, retirement, wellness, and ancillary benefits). Lead vendor relationships, renewals, and plan design. Ensure effective administration and employee communication. Collaborate with HRBPs and COEs (Performance management, Learning & Development, etc.) to execute HR programs. Partner with HR Technology Lead to optimize systems, automate workflows, and strengthen reporting/analytics. Standardize and improve HR policies, processes, and service delivery. Promote quality and consistency of service delivery by establishing and maintaining documented Standard Operating Procedures. Ensure compliance with employment laws and benefits regulations, maintaining audit-ready records. Coordinate closely with Payroll, Timekeeping, and Recruiting to align processes and data. Identify opportunities to automate and enhance HR and benefits processes to support scale. Serve as escalation point for HR operations and benefits issues. Education & Credentials Bachelor’s degree in HR, Business Administration, I/O Psychology or related field required. Master’s degree or HR certification (SHRM-CP/SCP, PHR/SPHR) preferred. Professional Experience 10+ years of progressive HR experience with at least 5 years in HR operations and total rewards/benefits leadership roles. Experience in a fast-growing or scaling organization (IT services, technology, or professional services strongly preferred). Experience leading HR operations in an organization with 1,000+ employees is required. Proven success in building and optimizing HR operations and benefits programs to support organizational growth. Vendor/carrier management experience and open enrollment leadership. Cross-functional collaboration with Payroll, Timekeeping, Recruiting, and Finance. Technical Skills Proficiency in HRIS systems (UKG or similar). Intermediate Excel and Powerpoint skills. Strong HR data analytics and reporting ability. Familiarity with automation tools for HR operations and benefits administration. Leadership & Competencies Ability to lead and develop HR operations and benefits teams in a dynamic environment. Strong project management and process improvement skills (Lean/Six Sigma/Design Thinking a plus). Excellent communication, stakeholder management, and problem-solving skills. Balances detail orientation with broader organizational perspective.

Provide senior-level advisory services on USAID personnel policy wind-down, manage policy compliance, draft directives and reports, and coordinate with interagency partners. | Minimum 5 years federal policy interpretation experience, proficiency in Microsoft Office and Google Workspace, strong communication and analytical skills, U.S. citizenship, and ability to obtain security clearance. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Policy Analyst supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Align Agency policy and management platforms with Federal law, Presidential initiative or directive, regulations, and international agreements governing the use of foreign assistance. Managing the Agency’s Automated Directive System (ADS). Conducting policy assessments and outreach for compliance. Draft directives, policy briefs, and internal guidance. Draft, edit, and disseminate official correspondence and reports. Provide authoritative interpretations of federal policies, regulations, and guidance. Prepare reports, briefings, and memoranda for leadership. Align regulations, external directives, audit recommendations and Agency policy with the ADS. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Note: No regular travel expected; May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree (4+ years of relevant experience may be substituted). Minimum 5 years’ experience in federal policy interpretation. Proficiency in Microsoft Office, Google Workspace, and research tools. Strong organizational, communication, and analytical skills. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Technical Expertise & Advisory Skills Policy Interpretation, Integration, & Compliance Project Management & Analysis Oral & Written Communication Adaptability & Problem Solving The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Develop and execute a sustainable IT infrastructure and cloud services for USAID while aligning IT operations with business objectives. Monitor IT policies and standards to ensure system reliability and security, and provide oversight for cyber threat protection. | Candidates must have a minimum of ten years of progressive leadership experience in IT infrastructure and network operations. Proven expertise in cloud platforms and strong technical experience with data center networks and IT security operations is required. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an IT Service Manager to support the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Develop and execute a sustainable and optimized IT infrastructure and cloud services for USAID. Align IT operations with USAID’s business objectives to promote agility and operational excellence. Collaborate with the State Department’s Bureau of Diplomacy Technology to maintain consistent service levels. Monitoring IT policies and standards to ensure the scalability, reliability, and security of all systems, networks, and cloud platforms. Monitor key performance metrics, identify issues, and implement corrective actions to drive operational improvements. Provide oversight to ensure the protection of systems, data, and intellectual property against cyber threats, while supporting system managers with guidance on vulnerability management and remediation. Assist in the development of operational budgets and resource planning. Draft and review IT services Standard operating procedures. Deliverables: Monthly report on status (tasks completed, upcoming priorities, blockers/risks, and mitigation strategies) and work priorities. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Minimum of ten (10+) years of progressive leadership experience in IT infrastructure and network operations. Proven expertise in cloud platforms (Microsoft Azure, AWS), data center consolidation, and cloud migration. Strong technical experience with data center networks, WAN/SD-WAN, wireless and secure remote access platforms, and firewalls. Demonstrated experience managing IT Security Operations. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Other Requirements: Support may be needed outside core hours. Telework based on office staffing The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Rapidly respond to executive IT support requests and provide on-site and remote IT support to Agency executives. Ensure seamless setup and operation of devices and maintain accurate documentation of support activities. | Minimum of seven years of hands-on IT support experience, with at least three years supporting VIPs or executives. Proven expertise in troubleshooting various IT environments and excellent communication skills are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an IT Executive Service Support Specialist to support the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Rapidly respond to executive IT support requests, resolving incidents or escalating them to appropriate teams when necessary. Provide on-site and remote IT support to Agency executives, including troubleshooting hardware, software, network, and mobile device issues in real time. Ensure seamless setup and operation of devices (laptops, tablets, smartphones), audio-visual equipment, and video conferencing systems for meetings. Perform device configuration, software installation, updates, and account setup for senior users, ensuring all security and policy requirements are met. Support mobile and remote connectivity, including VPN access, secure communications, and troubleshooting connectivity issues. Maintain accurate documentation of support activities, configurations, and user preferences to ensure consistent and personalized service. Provide tailored one-on-one user training for executives on IT systems, tools, and best practices, as needed. Maintain a high level of awareness of USAID’s IT environment, services, and cybersecurity protocols to ensure compliance and continuity of support. Deliverables: Monthly Incident Response Report Updated Executive IT Support Documentation: Maintain and update quick reference guides and SOPs tailored to executive use cases. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Minimum of seven (7+) years of hands-on IT support experience, with at least three (3) years supporting VIPs, executives, or senior government officials. Proven expertise in troubleshooting Windows and macOS environments, Microsoft 365 suite, secure remote access (VPN, VDI), and mobile device management (iOS and Android) Experience with secure video conferencing tools and AV setup, including Google Meet, Teams, Zoom, and WebEx Ability to work independently and maintain professionalism in high-pressure, confidential settings. Excellent interpersonal and communication skills, with the ability to explain technical issues in a clear, user-friendly manner. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Other Requirements: Support may be needed outside core hours. Telework based on office staffing The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

The Budget Analyst will review and analyze program budgets and funding requests while supporting budget execution and fund control processes. They will also provide high-level analytical reporting to ensure effective use of core operational resources. | Candidates should have a bachelor's degree in a related field or equivalent experience, along with a minimum of 5-7 years of senior-level budget analysis experience in the federal government. Familiarity with federal budget systems and strong analytical and communication skills are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Budget Analyst - Program supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Review and analyze program budgets, funding requests, and support budget execution and fund control processes. Analyze trends, operational needs, and resource requirements to recommend funding strategies and reprogramming recommendations by account and sector. Interpret appropriations, directives, and earmarks; prepare budget justifications and policy statements. Support budget formulation activities. Draft budget guidance, analytical memoranda, policy guidance, and leadership briefings. Coordinate with the State Department and other stakeholders on budgetary shifts. Provides high-level analytical reporting to ensure effective use of core operational resources. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Note: May require coordination with external agencies; No regular travel expected; May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree in public administration, finance, economics, or related field preferred. 4+ years of relevant experience may be substituted for the education requirement. Minimum 5–7 years’ senior-level agency-wide budget analysis experience in the federal government (USAID/State/OMB preferred). Familiarity with federal budget systems (FACTSINFO, Phoenix, GLAAS, or similar) and expert proficiency in Microsoft Office, Google Workspace, and research tools. Strong analytical, negotiation, and communication skills. Proven ability to advise senior leadership on strategic budget and resource allocation. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Budget Formulation/Execution Technical Expertise & Advisory Skills Policy Interpretation & Compliance Strategic Resource Planning Oral & Written Communication - Negotiation & Consensus Building Analytical Rigor & Decision Support The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

The Executive Assistant will manage the principal's calendar, travel, and event logistics while supporting high-level meetings and analyzing program data. They will also draft official correspondence and maintain stakeholder relationships across various agencies. | Candidates must have a bachelor's degree or equivalent experience and a minimum of 2 years of relevant executive or administrative experience. Proficiency in Microsoft Office and strong organizational and communication skills are essential. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a mid-level Executive Assistant supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Manage principal’s calendar, travel, and event logistics; resolve conflicts. Coordinate with the Executive Secretariat for timely briefing materials. Support high-level meetings/events: logistics, agendas, and minutes. Analyze program data; assist with studies and recommendations. Draft, edit, and disseminate official correspondence and reports. Maintain stakeholder relationships across USAID, USG, and partners. Oversee administrative systems, compliance, and records. Manage procurement, supplies, and hospitality services. Respond to operational inquiries and perform standard office tasks. Support cross-bureau and surge staffing needs. Location: Hybrid in Washington, DC. Flexibility to be on site as needed. Note: No regular travel expected; May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree (4+ years of relevant experience may be substituted). Minimum 2 years’ relevant executive/administrative experience. Proficiency in Microsoft Office, Google Workspace, and research tools. Strong organizational, communication, and multitasking skills. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Planning & Forecasting Collaboration & Teamwork Organization & Multitasking Oral & Written Communication Confidentiality & Discretion The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

The Administrative Management Specialist will provide senior-level advisory services to the USAID Human Resources Director, focusing on critical foreign service personnel actions. Responsibilities include ensuring compliance with regulations, coordinating HR processes, and preparing reports and guidance for leadership. | Candidates must have a Bachelor's degree or equivalent experience, along with a minimum of 5 years in administrative or personnel management. Proficiency in Microsoft Office and strong organizational and communication skills are also required. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Administrative Management Specialist supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. Responsibilities: Advise on administrative and personnel policies Ensure compliance with federal and USAID regulations. Coordinate HR and records processes across stakeholders. Draft directives, policy briefs, and internal guidance. Draft, edit, and disseminate official correspondence and reports. Provide authoritative interpretations of OPM, OMB, and USAID policies. Prepare reports, briefings, and memoranda for leadership. Manage procurement, supplies, and hospitality services Serve as ORM liaison to HR, budget, legal, and other offices. Support cross-agency personnel-associated administrative and surge needs. Location: Hybrid Model, in DC area. Flexibility to be on site as needed. Note: No regular travel expected out side of normal commute. May require work outside business hours; telework subject to approval; on-site presence expected. Bachelor’s degree or 4+ years of additional experience Minimum 5 years’ experience in administrative or personnel management. Proficiency in Microsoft Office, Google Workspace, and research tools. Strong organizational, communication, and multitasking skills. Clearance: U.S. Citizenship Willingness and ability to obtain security clearance Core Competencies: Strategic Planning & Forecasting Collaboration & Teamwork Policy Development & Interpretation Oral & Written Communication Confidentiality & Discretion The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Lead and integrate cross-functional growth initiatives including capture, proposal, technical services, and delivery teams to accelerate enterprise growth and optimize business development processes. | 15+ years in federal growth strategy or business development with deep understanding of federal procurement lifecycle, strong leadership in capture and proposal management, and experience in process optimization. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Senior Director of Growth to support our Corporate Growth Team. Kentro’s Senior Director of Growth is a firm leader responsible for accelerating enterprise growth through integrated solutioning and technical enablement. orchestrating cross-functional growth initiatives across capture, proposal, technical services, and delivery teams. This role is primarily focused on business development activities where the Senior Director can look at pipeline priorities and infuse them with differentiated, mission-aligned solutions. The ideal candidate is a strategic architect with deep federal contracting experience, capable of translating complex customer needs into scalable, repeatable frameworks that drive both capture success and delivery excellence. In a secondary capacity, the Senior Director can assist in validating that current technical challenges are translated into actionable strategies and that growth efforts are aligned with enterprise goals. The ideal candidate is a systems and workflow thinker with deep experience in federal contracting, technical partnerships, and operational efficiency. Responsibilities: Strategic Growth Leadership Partner with VPs of Growth and BD (Capture) and Chief Strategy Officer to define and prioritize major pipeline initiatives, aligning resources and talent to maximize win probability and delivery readiness. Lead the development of modular, reusable solution architectures that accelerate proposal velocity and enhance technical differentiation across bids Develop and maintain a multi-track growth strategy that supports simultaneous capture efforts, technical solutioning, and proposal development across diverse portfolios. Integrated Solution Development Collaborate with Capture and Proposal staff to identify process inefficiencies, technical gaps, and solutioning bottlenecks that impact win rates or proposal quality. Facilitate early-stage solutioning workshops to align technical SMEs, delivery leads, and BD staff around shared solution constructs and value propositions. Work closely with Service Delivery Leadership to enable operational feasibility of proposed solutions and to surface delivery-side innovations that can be leveraged in growth efforts. Technical Strategy & Enablement Serve as liaison to Technical Services and Technical Partnerships teams to translate customer pain points and mission challenges into differentiated technical strategies and win arguments. Establish agile feedback loops between delivery, capture, and technical teams to continuously refine solution quality, proposal alignment, and operational feasibility. Process Optimization Lead efforts to streamline proposal workflows, reducing bottlenecks and improving throughput across the growth lifecycle. Implement feedback loops between delivery, capture, and technical teams to continuously refine processes and improve proposal quality and technical alignment. Coaching and Capability Building Lead coaching efforts for Orals, scenario-based presentations, and solution walkthroughs, equipping teams with the tools and narratives needed to win. Mentor solution architects and proposal managers on best practices for integrating technical strategy with growth objectives. Resource Alignment & Portfolio Management Assess pipeline priorities and recommend resource allocation models to Director of Proposals that balance strategic pursuits with operational capacity. Collaborate with Director of Proposals in aligning talent, tools, and timelines to maximize win probability and minimize rework. Location: Hybrid in McLean, VA (as needed). 15+ years of progressive experience in federal growth strategy, capture management, technical solutioning, or business development within mission-driven or contracting environments. Proven ability to lead cross-functional growth initiatives, integrating capture, proposal, technical, and delivery teams to drive strategic outcomes. Deep understanding of the federal procurement lifecycle, including proposal development, capture planning, and compliance frameworks. Demonstrated success in translating customer mission challenges into executable technical strategies and differentiated win themes. Strong background in process optimization, with the ability to identify bottlenecks and implement scalable, repeatable workflows. Exceptional executive communication and briefing skills, capable of synthesizing complex technical and strategic information into compelling narratives. Experience in resource alignment and portfolio management, including the use of dashboards and reporting tools to track pipeline health and strategic priorities. Preferred Qualifications Certification in ITIL v3 or ITIL 4, with practical experience applying service management principles to growth and delivery operations. Experience in innovation ecosystems, technical partnerships, or modernization initiatives. Background in compliance-driven environments (e.g., FedRAMP, FISMA, RMF) is a plus. Familiarity with toolsets for workflow orchestration and reporting. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Manage project personnel and tasks, facilitate communication and reviews, develop staffing and improvement plans, coordinate surge support events, and ensure adherence to project scopes and standards. | Bachelor's degree in a technical field or equivalent experience, 10+ years relevant experience, IT service management expertise, personnel and incident management, risk mitigation, strong communication, and ability to obtain security clearance. | Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Project Manager to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. Responsibilities: • Oversee all assigned project contractor personnel and tasks through to competition and adhere to project scopes and deliverables. • Facilitate status meetings and maintain clear communication about project expectations and roles. • Facilitate the onboarding and offboarding of personnel. • Conduct regular and formal reviews with assigned personnel, VA Area Managers and VA IT Supervisors. • Develop and maintain staffing rosters, performance history, and improvement plans. • Notify ITC and VA management of any critical issues and develop remediation and improvement plans. • Participate in the development of project standards and procedures. • Track metrics and take corrective actions as needed. • Serve as the co-lead for surge support events, collaborating with key stakeholders to plan and execute surge events • Collaborates and coordinates resourcing for surge events, responsible for supporting travel management, time charging, and resource oversight • Participates in the development of event response reports, and after action meetings Location: Hybrid work environment. Telework approved, Able to travel as needed to regional locations. Duration of Position: This role has an estimated duration of one year, with a possibility of extension. Midwest Region Ideal locations: OH, IL, MO, Other location options: MI, IN, ND, SD, IA, MN, KS, NE, and WI Salary Range: $138-145K Requirements • Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline • 10+ years of relevant Experience • 8 years of additional relevant experience may be substituted for education • Experience managing Information Technology related services and personnel. • Must be well versed in IT service management and customer relation management. • Must have experience in managing personnel and tracking incidents, service requests, and performance. • Must be able to identify and mitigate risks. • Experience with personnel career development, performance reviews, remediation, and recognition. • Strong analytical, problem-solving, and communication skills with sharp attention to detail. • Must communicate clearly with team members, and be comfortable with coordination, and collaboration. • Must possess superior oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively. Preferred Skills: • PMP certified- preferred, or relevant project management experience. • ITIL Foundation certified or equivalent IT service management certified - preferred, or relevant experience. • Located in the region for ease of travel to sites within the region when necessary. Clearance requirement: • US Citizen or Green card holder • Willing and able to get a Public Trust Suitability clearance • Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-JG1