Kentro

Compensation

Full Description

Are you passionate about building scalable HR operations in a fast-growing company? Do you thrive at the intersection of process, technology, and people? We’re looking for a Sr Manager of HR Operations to lead our People Services operations and benefits programs as we continue to scale rapidly. The Sr Manager of HR Operations will oversee day-to-day HR service delivery, including HR operations, benefits administration, HR systems administration, compliance, and employee lifecycle processes. The role partners closely with Payroll, Timekeeping, and Recruiting to ensure seamless integration across HR services. This leader will champion leveraging technology, automation, and process improvements/optimizations to enable scalability in a fast-growing organization. Lead and develop HR operations staff (HR Generalist, HR coordinator, Total Rewards administration, etc.). Oversee employee lifecycle activities, including onboarding, offboarding, records management, and compliance. Design and manage the company’s benefits programs (health, retirement, wellness, and ancillary benefits). Lead vendor relationships, renewals, and plan design. Ensure effective administration and employee communication. Collaborate with HRBPs and COEs (Performance management, Learning & Development, etc.) to execute HR programs. Partner with HR Technology Lead to optimize systems, automate workflows, and strengthen reporting/analytics. Standardize and improve HR policies, processes, and service delivery. Promote quality and consistency of service delivery by establishing and maintaining documented Standard Operating Procedures. Ensure compliance with employment laws and benefits regulations, maintaining audit-ready records. Coordinate closely with Payroll, Timekeeping, and Recruiting to align processes and data. Identify opportunities to automate and enhance HR and benefits processes to support scale. Serve as escalation point for HR operations and benefits issues. Education & Credentials Bachelor’s degree in HR, Business Administration, I/O Psychology or related field required. Master’s degree or HR certification (SHRM-CP/SCP, PHR/SPHR) preferred. Professional Experience 10+ years of progressive HR experience with at least 5 years in HR operations and total rewards/benefits leadership roles. Experience in a fast-growing or scaling organization (IT services, technology, or professional services strongly preferred). Experience leading HR operations in an organization with 1,000+ employees is required. Proven success in building and optimizing HR operations and benefits programs to support organizational growth. Vendor/carrier management experience and open enrollment leadership. Cross-functional collaboration with Payroll, Timekeeping, Recruiting, and Finance. Technical Skills Proficiency in HRIS systems (UKG or similar). Intermediate Excel and Powerpoint skills. Strong HR data analytics and reporting ability. Familiarity with automation tools for HR operations and benefits administration. Leadership & Competencies Ability to lead and develop HR operations and benefits teams in a dynamic environment. Strong project management and process improvement skills (Lean/Six Sigma/Design Thinking a plus). Excellent communication, stakeholder management, and problem-solving skills. Balances detail orientation with broader organizational perspective.