Jackson Healthcare

Oversee operational execution, performance, and growth of healthcare technology platforms, aligning technology delivery with business goals. | Extensive senior leadership experience in scaling technology-enabled businesses, with proven ability to translate strategy into measurable outcomes, preferably in regulated environments. | Overview: Who We Are HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics. Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth. Position Summary The Senior Vice President & Chief Operating Officer (COO) leads operational execution, performance discipline, and commercial outcomes for HWL Technologies. Reporting to the President and partners closely with HWL Executive Leadership, the HWLT CTO, and Operating teams. This executive translates enterprise strategy into predictable delivery, measurable results, and scalable growth. The COO oversees day-to-day operations, aligns technology delivery with business priorities, and drives revenue enablement — including scaling a differentiated VMS platform and launching marketplace-enabled capabilities — while ensuring stability, compliance, and customer trust. Key Responsibilities Lead operational strategy, governance, and execution to support scalable growth and reliable delivery. Partner with the CTO to align technology delivery with business priorities and customer commitments. Define and manage performance metrics including ROI, delivery predictability, cost efficiency, and customer outcomes. Oversee post-sales execution to drive retention, value realization, and customer satisfaction. Integrate priorities across Sales, Operations, Finance, Technology, and Customer Success. Ensure regulatory, security, and data protection compliance. Own operational execution and commercial performance of strategic platform expansion initiatives (MSP + marketplace). Required Experience 10+ years of senior leadership experience scaling technology-enabled businesses, ideally in regulated or complex environments. Proven ability to translate strategy into measurable business outcomes. Experience leading cross-functional teams across technology, operations, finance, and commercial functions. Healthcare technology, workforce management, SaaS, or platform business experience preferred. Leadership Profile Strong strategic, commercial, and operational leadership. Data-driven decision-maker with high execution discipline. Builder mindset with comfort operating in ambiguity. Collaborative leader with clear accountability and ownership. Success in This Role Predictable delivery and strong operational performance. Successful launch and scaling of differentiated platform capabilities that drive revenue growth. Stable, scalable technology operations supporting enterprise objectives. Strong partnership across executive leadership and technology teams. Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chain, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher quality of staff, and increase visibility into overall labor activity and metrics.

Manage healthcare staffing programs, liaise with clients and suppliers, oversee VMS processes, and conduct performance reviews. | Requires 5+ years in account management, healthcare staffing experience preferred, strong communication and project management skills. | Overview Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology. Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization. We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Senior Program Manager is primarily responsible for managing the activity and performance of the Venn program(s) with key client(s) identified by management. This role will serve as the point of contact and liaison to the client, suppliers and the Vendor Management Systems (VMS) partner(s). Responsibilities include managing the provider placement process between the Suppliers and the Client; communicating, supporting and directing the activity of Suppliers; maintaining and causing updates with VMS; providing reporting and analytics as defined by the Venn procedures and/or client statement of work; conducting business reviews with Client. Additional responsibilities include servicing and further developing existing businesses, seeking opportunities for continuous process improvement, as well as providing strategic sales support and intelligence gathering for Clients and the Venn. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Program Management - 80% Serves as liaison between client and key Suppliers. Works with Client to understand and document needs and upcoming demand. Communicates full details of Client, processes, and staffing needs with Suppliers. Manages the entire VMS process from requisition to credentialing to accounting to ongoing performance for each need. Ensures facilitation of all workflow steps occur within the VMS and are progressing timely. Helps train and support all users of the VMS and Venn program. Reviews provider presents to ensure all requirements have been fulfilled and complete. Constant communication with the Suppliers and external clients. Manages and communicates any and all changes in requirements, requisitions, schedules, rules of engagement. Ensure compliance with all contracts and key performance indicators. Works with VMS partner to ensure effectiveness, support, and evolution of capabilities. Creates a monthly overview of account activity. Ensures timely timekeeping approvals and process; ensure invoice accuracy, timely approvals and accounting terms; report any concerns and issues and help to resolve. Provides reporting and conduct client reviews regarding at minimum program utilization, process effectiveness, forecasting, issues and opportunities. Meets regularly with client and suppliers to provide status updates and feedback on providers. Participates in meetings with the executive team and provide updates on the client programs. Works with leadership to develop and implement program roadmaps and business plans for clients. Assists with RFP requests for new Venn business. Serves as an escalation contact on the team for internal and external issues Service Delivery, Process Improvement, and Strategic Support - Provides good customer service, handles escalated concerns and when necessary directs each to the appropriate parties. Conducts review sessions with Suppliers regarding performance, utilization, upcoming needs, and continuous process improvement. Conducts client activities and calls (minding client protocols) to ensue adoption within program. Maintains existing client accounts, by managing their needs and providing top-tier customer service. Communicates regularly with current clients to discover new needs and grow current accounts. Assists in the ongoing evolution of the Venn organization. Provides internal strategic sales support and intelligence gathering for sales targets including RFP support. SECONDARY FUNCTIONS (IF APPLICABLE) May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY None QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS Bachelor’s degree preferred 5+ years of account management experience with 2+ years with MSP or large client. Previous locum tenens experience preferred. Healthcare sales experience preferred but not required. KNOWLEDGE, SKILLS, AND ABILITIES Ability to create and implement client execution strategies. Relationship and business development skills. Ability to interact at all levels of the business. Excellent communication, negotiation, and presentation skills. Ability to prepare correspondence, proposals, contracts, price quotes, and bids. Expert in managing and coordinating projects. Attention to detail and strong organizational and multitasking skills. Excellent interpersonal and public relations skills. Knowledge of company products. Industry knowledge preferred but not required. Strong understanding of healthcare recruiting processes and strategies. Strong user experience with Excel, Word, PowerPoint, and VMS platforms. KEY COMPETENCIES REQUIRED PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS Typical office environment - sedentary with typing, writing, reading requirements May be able to sit or stand Speaking, reading, writing, ability to use a telephone and computer Ability to exert up to 10 lbs. of force occasionally Ability to interpret various instructions Ability to deal with a variety of variables under only limited standardization This position description is not intended to be all inclusive or comprehensive; additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. What is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid parental leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Remote/work from home job opportunities Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.

Support locum staffing operations by managing VMS workflows, supplier communication, client requests, and reporting to ensure smooth daily operations. | High school diploma or equivalent required, 2+ years account management or administration with 1+ year MSP or large client experience, VMS platform experience, onboarding and compliance knowledge, locum tenens experience preferred. | Overview Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology. Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization. We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Associate Program Manager is responsible for supporting Venn’s locum staffing services by ensuring smooth daily operations, working in the VMS and providing exceptional client & internal partner service. This role supports the Program Manager(s) and collaborates cross-functionally to manage provider placement workflows, supplier communication, and client requests. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Account Administration - 100% • Support the Program Manager(s) and cross-functional teams in delivering locum staffing services. • Serve as liaison to Program Manager, client and agencies • Partner with Program Manager(s) on the entire VMS process - requisition, confirmation, onboarding, credentialing, booking, timesheet approvals • Deliver comprehensive reporting and analytics that meet client expectations and align with Statement of Work (SOW) requirements. • Develop and customize reports for clients, focusing on areas such as fulfillment, agency ranking, onboarding, and additional client-specific needs. • Maintain data integrity and operational workflows in VMS platforms. • Communicate and coordinate with suppliers to ensure timely submissions and compliance. • Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreements • Ensure facilitation of all workflow steps occur within the VMS and are progressing timely. • Partner with Program Manager(s) to review provider presents to ensure all requirements have been fulfilled and complete. • Manage and communicate any and all changes in requirements, requisitions, schedules, rules of engagement to Program Manager(s) • Work with VMS partner to ensure effectiveness, support, and evolution of capabilities. • Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve. • Provide good customer service, handle escalated concerns and direct each to the appropriate parties when necessary. • Support implementation and special projects support as needed • Identify and escalate operational risks or delays as needed. SECONDARY FUNCTIONS (IF APPLICABLE) • May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY • Communicate with external clients and providers QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High school diploma or equivalent required; Bachelor’s degree preferred • 2+ years of account management or administration experience with 1+ year with MSP or large client • Experience working in a VMS • Experience in onboarding, compliance, privileging • Previous locum tenens experience strongly preferred • Startup experience preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Strong user experience with VMS platforms • Knowledge of company products • Industry knowledge preferred but not required QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High school diploma or equivalent required; Bachelor’s degree preferred • 2+ years of account management or administration experience with 1+ year with MSP or large client • Experience working in a VMS • Experience in onboarding, compliance, privileging • Previous locum tenens experience strongly preferred • Startup experience preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Strong user experience with VMS platforms • Knowledge of company products • Industry knowledge preferred but not required • Strong understanding of healthcare recruiting processes and strategies • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality KEY COMPETENCIES REQUIRED • Communicates Effectively • Customer Focus & Teamwork • Decision Making • Develops Self • Innovative • Quality & Results Oriented • Resourcefulness & Tenacious • Technical Skills PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS • Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand. • Speaking, reading, writing, ability to use a telephone and computer • Ability to exert up to 10 lbs. of force occasionally • Ability to interpret various instructions • Ability to deal with a variety of variables under only limited standardization • Ability to work remotely • Ability to travel up to 20% What is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid maternity and paternity leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Remote/work from home job opportunities Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.

Drive new business opportunities, develop and execute sales and marketing strategies, build client relationships, lead a business development team, and represent the company at industry events. | Bachelor’s degree, 8+ years in business development sales within workforce solutions or locum tenens industry, proven track record of sales growth, strong communication and organizational skills, and ability to travel. | Overview Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology. Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization. We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Executive Director of Business Development role is critical to driving new business opportunities, gaining market share, and building revenue generation, from the ground up. The ideal candidate will have a proven track record in sales and business development within the healthcare staffing industry, specifically in locum tenens or workforce solutions, with a focus on achieving ambitious growth targets. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Business Development - 80% Identify, prospect, and secure new business opportunities to achieve sales targets and expand market share with the locum tenens sector Oversee the short and long-term sales and marketing planning in partnership with senior leadership; providing regular updates Assist senior management with developing and executing short-term and long-term sales and marketing planning; providing continuous updates and insights on performance of strategic plans Lead strategic research initiatives to analyze market conditions, customer needs, and competitive landscapes to inform leadership decision making. Design and execute business development strategies to drive business growth and market penetration Build and manage strategic relationships with key stakeholders, including potential clients, partners, and industry leaders, that are critical to business expansion. Represent the organization at conferences, tradeshows, and industry events, to promote thought leadership and expand network Oversee the preparation and completion of Requests for Proposals (RFPs), Requests for Information (RFIs), and other documentation required to secure new business opportunities and partnerships. Lead negotiations and close high-value deals with clients, ensuring alignment with revenue goals and company objectives. Partner with internal teams, including operations, marketing, and legal, to ensure seamless execution of business growth initiatives. Monitors and analyze market trends, competitor activities, and industry developments to proactively identify opportunities for growth and innovation. Develop and deliver compelling presentations and proposals to prospective clients, effectively communicating the value proposition of our services Team Management & Development - 20% Build and lead a high-performing team of business development associates and support staff, fostering a culture of accountability, collaboration, and growth Manages daily operations of direct reports, ensuring they meet daily metrics and budget goals Directs team processes and procedures; ensures work is completed in accordance with Company standards Provide mentorship and professional development opportunities to team members Conduct performance evaluations, set goals, and ensure alignment with organizational objectives Maintains the overall efficiency and effectiveness of the team SECONDARY FUNCTIONS (IF APPLICABLE) May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY Manages a team of business development associates Communicates with external vendors and service providers as needed Requires advanced awareness of budget processes and financial acumen QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS Bachelor’s degree in business administration or related field Proven successful track record of 8+ years in business development sales within the workforce solutions or locum tenens industry. Demonstrated success in driving new business growth and achieving sales targets. Experience working in a startup environment or with early-stage companies is a plus. KNOWLEDGE, SKILLS, AND ABILITIES Ability to adhere to and exhibit the Company Values at all times Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams Working knowledge of Salesforce or relative CRM systems Working knowledge of document management systems Ability to effectively manage multiple competing priorities in a fast-paced environment Excellent communication skills - both oral and written Ability to build strong business relationships at all levels Strong interpersonal skills Strong attention to detail Strong organizational and time management skills Ability to work independently and collaboratively Solid critical thinking and creative problem-solving skills Ability to consistently meet goals, commitments, and deadlines Ability to work with sensitive information and maintain confidentiality PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand. Speaking, reading, writing, ability to use a telephone and computer Ability to exert up to 10 lbs. of force occasionally Ability to interpret various instructions Ability to deal with a variety of variables under only limited standardization Ability to travel as required to attend conferences, tradeshows, and prospective client meetings. May require overnight or out of office travel up to 25% of time, with potential increase to 40% during peak conference seasons in the spring and fall What is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid maternity and paternity leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Remote/work from home job opportunities Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.