Jackson Healthcare

Support locum staffing operations by managing VMS workflows, supplier communication, client requests, and reporting to ensure smooth daily operations. | High school diploma or equivalent required, 2+ years account management or administration with 1+ year MSP or large client experience, VMS platform experience, onboarding and compliance knowledge, locum tenens experience preferred. | Overview Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology. Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization. We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Associate Program Manager is responsible for supporting Venn’s locum staffing services by ensuring smooth daily operations, working in the VMS and providing exceptional client & internal partner service. This role supports the Program Manager(s) and collaborates cross-functionally to manage provider placement workflows, supplier communication, and client requests. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Account Administration - 100% • Support the Program Manager(s) and cross-functional teams in delivering locum staffing services. • Serve as liaison to Program Manager, client and agencies • Partner with Program Manager(s) on the entire VMS process - requisition, confirmation, onboarding, credentialing, booking, timesheet approvals • Deliver comprehensive reporting and analytics that meet client expectations and align with Statement of Work (SOW) requirements. • Develop and customize reports for clients, focusing on areas such as fulfillment, agency ranking, onboarding, and additional client-specific needs. • Maintain data integrity and operational workflows in VMS platforms. • Communicate and coordinate with suppliers to ensure timely submissions and compliance. • Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreements • Ensure facilitation of all workflow steps occur within the VMS and are progressing timely. • Partner with Program Manager(s) to review provider presents to ensure all requirements have been fulfilled and complete. • Manage and communicate any and all changes in requirements, requisitions, schedules, rules of engagement to Program Manager(s) • Work with VMS partner to ensure effectiveness, support, and evolution of capabilities. • Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve. • Provide good customer service, handle escalated concerns and direct each to the appropriate parties when necessary. • Support implementation and special projects support as needed • Identify and escalate operational risks or delays as needed. SECONDARY FUNCTIONS (IF APPLICABLE) • May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY • Communicate with external clients and providers QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High school diploma or equivalent required; Bachelor’s degree preferred • 2+ years of account management or administration experience with 1+ year with MSP or large client • Experience working in a VMS • Experience in onboarding, compliance, privileging • Previous locum tenens experience strongly preferred • Startup experience preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Strong user experience with VMS platforms • Knowledge of company products • Industry knowledge preferred but not required QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High school diploma or equivalent required; Bachelor’s degree preferred • 2+ years of account management or administration experience with 1+ year with MSP or large client • Experience working in a VMS • Experience in onboarding, compliance, privileging • Previous locum tenens experience strongly preferred • Startup experience preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Strong user experience with VMS platforms • Knowledge of company products • Industry knowledge preferred but not required • Strong understanding of healthcare recruiting processes and strategies • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality KEY COMPETENCIES REQUIRED • Communicates Effectively • Customer Focus & Teamwork • Decision Making • Develops Self • Innovative • Quality & Results Oriented • Resourcefulness & Tenacious • Technical Skills PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS • Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand. • Speaking, reading, writing, ability to use a telephone and computer • Ability to exert up to 10 lbs. of force occasionally • Ability to interpret various instructions • Ability to deal with a variety of variables under only limited standardization • Ability to work remotely • Ability to travel up to 20% What is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid maternity and paternity leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Remote/work from home job opportunities Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.

Drive new business opportunities, develop and execute sales and marketing strategies, build client relationships, lead a business development team, and represent the company at industry events. | Bachelor’s degree, 8+ years in business development sales within workforce solutions or locum tenens industry, proven track record of sales growth, strong communication and organizational skills, and ability to travel. | Overview Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology. Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization. We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Executive Director of Business Development role is critical to driving new business opportunities, gaining market share, and building revenue generation, from the ground up. The ideal candidate will have a proven track record in sales and business development within the healthcare staffing industry, specifically in locum tenens or workforce solutions, with a focus on achieving ambitious growth targets. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Business Development - 80% Identify, prospect, and secure new business opportunities to achieve sales targets and expand market share with the locum tenens sector Oversee the short and long-term sales and marketing planning in partnership with senior leadership; providing regular updates Assist senior management with developing and executing short-term and long-term sales and marketing planning; providing continuous updates and insights on performance of strategic plans Lead strategic research initiatives to analyze market conditions, customer needs, and competitive landscapes to inform leadership decision making. Design and execute business development strategies to drive business growth and market penetration Build and manage strategic relationships with key stakeholders, including potential clients, partners, and industry leaders, that are critical to business expansion. Represent the organization at conferences, tradeshows, and industry events, to promote thought leadership and expand network Oversee the preparation and completion of Requests for Proposals (RFPs), Requests for Information (RFIs), and other documentation required to secure new business opportunities and partnerships. Lead negotiations and close high-value deals with clients, ensuring alignment with revenue goals and company objectives. Partner with internal teams, including operations, marketing, and legal, to ensure seamless execution of business growth initiatives. Monitors and analyze market trends, competitor activities, and industry developments to proactively identify opportunities for growth and innovation. Develop and deliver compelling presentations and proposals to prospective clients, effectively communicating the value proposition of our services Team Management & Development - 20% Build and lead a high-performing team of business development associates and support staff, fostering a culture of accountability, collaboration, and growth Manages daily operations of direct reports, ensuring they meet daily metrics and budget goals Directs team processes and procedures; ensures work is completed in accordance with Company standards Provide mentorship and professional development opportunities to team members Conduct performance evaluations, set goals, and ensure alignment with organizational objectives Maintains the overall efficiency and effectiveness of the team SECONDARY FUNCTIONS (IF APPLICABLE) May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY Manages a team of business development associates Communicates with external vendors and service providers as needed Requires advanced awareness of budget processes and financial acumen QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS Bachelor’s degree in business administration or related field Proven successful track record of 8+ years in business development sales within the workforce solutions or locum tenens industry. Demonstrated success in driving new business growth and achieving sales targets. Experience working in a startup environment or with early-stage companies is a plus. KNOWLEDGE, SKILLS, AND ABILITIES Ability to adhere to and exhibit the Company Values at all times Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams Working knowledge of Salesforce or relative CRM systems Working knowledge of document management systems Ability to effectively manage multiple competing priorities in a fast-paced environment Excellent communication skills - both oral and written Ability to build strong business relationships at all levels Strong interpersonal skills Strong attention to detail Strong organizational and time management skills Ability to work independently and collaboratively Solid critical thinking and creative problem-solving skills Ability to consistently meet goals, commitments, and deadlines Ability to work with sensitive information and maintain confidentiality PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand. Speaking, reading, writing, ability to use a telephone and computer Ability to exert up to 10 lbs. of force occasionally Ability to interpret various instructions Ability to deal with a variety of variables under only limited standardization Ability to travel as required to attend conferences, tradeshows, and prospective client meetings. May require overnight or out of office travel up to 25% of time, with potential increase to 40% during peak conference seasons in the spring and fall What is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid maternity and paternity leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Remote/work from home job opportunities Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.