Ivanti

Bridge technical solutions with business needs, architecting and demonstrating IT service management solutions, and leading discovery and value storytelling. | Proven experience in technical consulting, sales, and leadership with knowledge of ITSM/Security and ability to influence technical architecture. | As a Senior Sales Engineer at Ivanti, you’re bridging the gap between technical possibility and business need, partnering with the sales team to ignite meaningful conversations with enterprise customers. You’re diving deep into client challenges, architecting innovative service management solutions, and bringing our platforms to life through engaging demos and hands-on workshops. Collaborating closely with Account Executives, you’re mapping requirements, influencing digital strategies, and elevating customer experience at every turn. Championing best practices, you’re leading discovery sessions, crafting compelling value stories, and translating technical features into real-world advantages. You’re leveraging your ITSM/Security expertise and industry acumen to guide, advise, and reassure decision-makers—from system administrators to the C-suite. By staying ahead of trends, tracking competitor moves, and sharing critical feedback with product teams, you’re driving both customer success and continuous improvement. Motivating your peers, mentoring junior engineers, and collaborating across departments, you’re making a difference—not just for our business, but for every customer you support. If you’re passionate about delivering solutions, inspiring change, and building lasting relationships, this is where you start shaping the future of IT Service Management. Why this role matters: The Senior Sales Engineer is at the forefront of our digital transformation efforts for our enterprise customers. The SSE works exclusively to support the business of customers, map business scenarios to the technical foundation, understand and translate the customer priorities and desired outcomes, and orchestrate resources in the customer’s digital journey. SSE technical acumen enables customers to do business in new disruptive ways. SSE drives the adoption of all the Ivanti products. The SSE is the owner of the ITDM relationship and acts as a virtual CTO. This Job Will Provide You: A forum to leverage your technical expertise and business acumen Authorization to make major disruptions and changes to the technical architecture to enable transformative solutions An opportunity to drive your customers to do business in new and transformational ways The chances to inspire and lead teams of deep technology experts from the customer, partner, and Ivanti Drive trusted relationship with the customer What You'll Do: We are looking for you to demonstrate deep expertise in our customers’ business, knowledge of the markets in which customers operate, and Ivanti’s capability to help the customer drive their technology transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, change management, and a principled approach to broad transformation challenges and opportunities. You may also share a common set of characteristics, such as strong leadership and people skills, and bring the experience that drives innovation and customer value. You will be focused on the following priorities: Own, manage and develop technical business relationships with the technology influencers/decision makers of the customers Lead the translation of the customer’s desired business outcomes into technical architecture Influence & orchestrate the technical delivery of all technical resources involved in delivering the customers’ desired outcome Your specific actions will include: Digital Transformation - Disrupting the mindset of customers and sales teams by bringing innovative ideas that showcase Ivanti’s unique value proposition Technology Leadership - influencing the design of technical architectures to support customer’s business outcomes Technical Sales Leadership - differentiating yourself by having a strong focus on both technology and business What you bring: Bachelor’s degree in computer science, Information Technology, Engineering, or related field AND 4+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience. Knowledge of one of our technical pillars is highly 4+ years of experience working with effective technical teams 4+ years of technical sales experience Additional training or education in business, sales, or marketing preferred Why Ivanti? Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance. Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family. Global, diverse teams: Collaborate with talented people from 23+ countries. Learning & Development: Grow your skills with access to best-in-class learning tools and programs. Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world. What drives us: Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivanti’s Mission and Core Values. Inclusion at Ivanti: Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life. Need adjustments during the process? Reach out to talent@ivanti.com and we’re happy to help.

Assist customers with system configuration, troubleshoot technical issues, and collaborate with support and engineering teams. | 2+ years supporting enterprise IT, excellent communication skills, troubleshooting expertise, and experience with SaaS or related tools preferred. | Who We Are: In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Singapore, and other major cities around the world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. Our Culture - Everywhere Work Centered Around You At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? Why We Need you! Our customers expect thorough, expert help when they contact us, and the Technical Support Engineer (TSE) is the face of that excellence, answering complex questions on function and usage of the products via the telephone and/or email. Ivanti TSEs have excellent communication skills and look to support their colleagues and peers throughout the organization. They have an eagerness to learn and take on new challenges while thinking about how they could improve the customer experience. As a an Ivanti TSE, you are expected to proactively assist the Team in driving key initiatives and ensuring the long-term success of our customers and the company. The individual we're seeking must have a passion for delighting customers and solving tough technical issues. What You Will Be Doing: The individual we're seeking should have a strong technical background, thrive in troubleshooting, and value collaboration. You will communicate with customers, manage critical issues, and provide world-class support through a support portal and call queue. You will resolve client questions and product errors, focusing on installation, standard configuration, and documented product usage. You’ll provide accurate technical information, document case work, update customers, and work with escalation and engineering teams as needed. You’ll write and edit knowledge articles, share or receive knowledge in trainings, and actively support peers on complex cases—all while championing teamwork and accountability. 80% - Assist our customers with issues and inquiries related to system configuration/setup and product functionality including fixes or enhancements Serve as primary support liaison between company and customer. Provide excellent technical and customer service; strong communication skills are required. Troubleshoot complex technical issues in customer environments. Document all interactions and update customers regularly on case status. Perform product testing and customer issue replication. Contribute toward achievement of team goals and objectives. Works directly with backline support groups, Site Reliability Engineering, and development teams (as needed) to resolve complex issues and provide input for product direction. Other duties as assigned. 10% - Develop and share knowledge about the software/solution. Author or revise knowledge articles to capture new solutions, clarify troubleshooting steps, and share lessons learned from support cases. Participate in training activities with the support team. 10% - Assist or collaborate with other Technical Support Engineers Collaborate with peers, providing mentorship and actively sharing expertise. Encourage and contribute to a culture of collaboration, recognizing that our success depends on working together to achieve shared goals. We succeed as a team, so a willingness to put the team’s objectives above your own is desired. To Be Successful in The Role, You Will Have: 2+ years of experience in a role supporting enterprise IT with an emphasis on customer support. Excellent interpersonal and communications skills. Excellent time management, decision making and organization skills. Expert troubleshooting and reasoning skills. Proven experience working on critical system down issues and escalations. A desire for continuous learning and improvement. Preferred Experience/Certifications: Experience supporting SaaS products. Skilled in log searching, monitoring, and analysis during troubleshooting, with familiarity in tools like Splunk, New Relic, Logic Monitor, or equivalents. Knowledge Centered Support (KCS) certification or experience with KCS methodologies. Experience using browser dev tools and analyzing HAR files. Understanding of email protocols such as SMTP, POP, and IMAP. Experience troubleshooting Microsoft Graph or API issues. Knowledge of authentication protocols, including OAuth, SSO, and SAML. Working knowledge of SQL and relational databases. Able to read, write, and update queries. Experience administrating or utilizing ITSM or CRM platforms (Neurons for ITSM, Cherwell, Salesforce, Zendesk, ServiceNow, etc.). Familiarity with Microsoft server technologies such as IIS, LDAP, Active Directory, and DNS. 2-4-year degree in IS or IT, or equivalent experience Neurons for ITSM Administrator Certification This job posting will remain active until a qualified candidate is identified. At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to fostering an inclusive and supportive workplace. If you require any reasonable adjustments during the application or interview process, please don’t hesitate to let us know by contacting recruiting@ivanti.com . We are happy to accommodate your needs to ensure a positive experience

The role involves developing security KPIs and KRIs, automating data analysis with Python and Go, creating dashboards, and supporting risk management initiatives. | Requires 4+ years in data analytics, 2+ years in risk management, 1+ year in risk modeling, and experience with Python or Go automation, along with understanding of security standards. | Are you an experienced Security Data and Risk Analyst that wants to develop and create awareness around security-relevant key performance and key risk indicators? At Ivanti, we work passionately and authentically, striving to win together and make a real impact for our customers and each other. Join us to elevate your career and help deliver innovative solutions in a dynamic, empowering environment. Why this role matters As the Security Data and Risk Analyst, you will generate enterprise visibility, awareness and understanding of major risk and security issues in a comprehensive and easily consumed manner to support the corporate objectives and especially the reduction of risk. You will be a leader in our Information Security Group which is a global team of experienced professionals dedicated to ensuring the security of Ivanti’s products, corporate and production networks, environments, and of course, its data What you’ll do: Lead the execution of multiple functions: Taking ownership of and creating awareness around security-relevant key performance and key risk indicators Develop automation for data gathering, analysis and presentation using Python and Go Educate as well as inform audiences of a wide variety of security and risk expertise, including building libraries of material to support understanding of benefits and costs of security management. Generating insights and supporting information for decisions to be made including wrangling data from complex data sets and data sources Create dynamic dashboards and presentations Articulate risk and risk management as realistic, measurable harm; Create dynamic dashboards and presentations Support the Security Governance and executive workstreams, including analysis and presentations materials. Coordinate, chair and present data to management, leadership and C-suite stakeholders in their languages. What you will bring: Minimum of a bachelor’s degree, preferably in information systems or data analytics. 4+ years’ experience with Python or Go automation and scripting 2+ experience with Risk Management 1 years’ experience with Risk Modeling 4+ years Data Analytics experience Familiarity with information security and security terms Experience conducting reporting operations such as presentations, metrics, dashboards, KPIs, KRIs, OKRs. 1 year experience executing/leading project management efforts in a technology-related arena. Can show evidence has created effective KPIs, KRIs and OKRs and a means to measure and report each. Experience with cloud, onprem, corporate, remote, solutions/products dev and transformative environments. Ability to articulate themes from: NIST, ISO, SOC 2, FedRAMP, GDPR and DORA, and Security, Privacy principles. Why Ivanti? Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance. Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family. Global, diverse teams: Collaborate with talented people from 23+ countries. Learning & development: Grow your skills with access to best-in-class learning tools and programs. Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world. What drives us Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivanti’s Mission and Core Values. Inclusion at Ivanti Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life. Need adjustments during the process? Reach out to talent@ivanti.com we’re happy to help. #LI-Remote

Lead and deliver customer projects by managing scope, schedule, budget, risks, and change management while maintaining strong customer relationships and reporting. | 3+ years project management experience, Bachelor’s degree or equivalent, PMP preferred, Office 365 experience, strong communication and organizational skills. | Who We Are: In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. Our Culture - Everywhere Work Centered Around You At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? Why We Need you! The Customer Experience Project Manager is responsible for serving customers by leading projects that deliver Ivanti solutions and meets our customers’ business objectives and strategies. These responsibilities include but are not limited to project management and delivery, customer relationship management, aligning with customer strategy, policy and procedures, financial management, coordinating change management processes. The Project Manager is part of the PMO team and participates in strategic and operational planning, new process improvements and other operational changes. What You Will Be Doing: Development of project plans with direction from more senior project leaders Estimation of resource requirements (skills, software, hardware etc.) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning Lead project delivery according to approved project plans, objectives, and budgets Project status reporting to key customer contacts including progress against schedule or milestones, issue and risk management details and budget versus actual performance Management of project issues and risks, including issue and risk identification, logging, assessment, and resolution strategies as well as escalation of project issues using established PMO processes Manage project scope change through defined PMO change management processes Completion and filing of project documentation Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular Earn the trust of key customer contacts through demonstrated expertise, high quality delivery, and candid insight Actively seeking opportunities to expand value to the customer within current scope and through proposal of project extensions and additional projects To Be Successful in The Role, You Will Have: Demonstrated execution of detail-oriented processes and self-organizational skills A Minimum of 3+ years professional Project Management experience A Bachelor’s degree, or equivalent education/experience Experience with Office 365 products An ability to study and interpret data Excellent written and verbal communication Advanced knowledge about project management methodologies A PMP certification preferred or the desire to pursue certification Experience with a Professional Services Automation tool (FinancialForce, Mavenlink, Kimble, OpenAir PSA) is a plus. This role is based near the Ivanti headquarters in South Jordan, UT and may require up to 10% travel. This job posting will remain active until a qualified candidate is identified. At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com. #LI-PD1 #LI-Remote PWDNET

The Project Coordinator will support and optimize IT recruiting operations by managing workflows, tracking metrics, and ensuring compliance. This role involves cross-functional coordination to enhance recruitment efficiency and candidate experience. | Candidates should have a bachelor's degree and 2-4 years of experience in recruiting operations or project management. Familiarity with recruiting technologies and excellent organizational skills are essential. | Project Coordinator – IT Recruiting Operations Specialist Job Summary: We are seeking a highly organized Project Coordinator to support and optimize our IT recruiting operations. The role focuses on process improvement, workflow management, metrics tracking, documentation, and cross-functional coordination to ensure recruitment projects and programs run efficiently, enabling the recruitment team to meet hiring goals. Key Responsibilities: Recruiting Operations Management Work closely with Recruitment, Compliance, HR, ICT, and wider Business teams to drive cross-functional projects. Support employer branding projects specific to talent attraction, in collaboration with the marketing team. You will be required to support with the creation of global offer agreements, acting as a key contributor within the operations team. Support change management activities, communications, and training aligned to TA, project and compliance initiatives. Experience with recruitment technology platforms (Greenhouse & Workday, CRM, automation tools). Coordinate end-to-end recruiting workflows and processes for IT hiring projects. Monitor recruiting operations to ensure adherence to timelines, compliance, and internal policies. Track and report key recruiting metrics (time-to-fill, pipeline status, interview ratios, etc.) and prepare dashboards for leadership. Manage and maintain Applicant Tracking System (ATS) data, ensuring accuracy, consistency, and integrity. Support vendor management, including sourcing partners, job board contracts, and communication with external recruiting agencies. Identify and implement process improvements to enhance recruiting efficiency and candidate experience. Assist in documentation and audit of recruiting activities for compliance and data privacy. Coordinate project schedules, meetings, and deliverables between the recruiting team, hiring managers, and other stakeholders. Facilitate onboarding processes in collaboration with HR operations. Program & Process Support Maintain and organize recruiting process documentation, standard operating procedures (SOPs), and training materials. Assist with budget tracking for recruiting initiatives and events. Support employer branding, diversity hiring initiatives, and recruiting programs logistics. Act as a primary point of contact for operational questions or escalations regarding recruiting processes. General Project Coordination Prepare regular status updates and reports for HR/recruitment leadership. Track deadlines, follow up on action items, and ensure recruiting projects are delivered on schedule. Support implementation and rollout of new recruiting technologies, systems, or platform enhancements. Coordinate logistics for recruiting programs, events, and internal meetings. Qualifications: Bachelor’s degree in business administration, Human Resources, Project Management, or related field. 2-4 years of professional experience in recruiting operations, HR coordination, or project management (IT or technical recruitment experience a plus). Familiarity with recruiting technologies, Applicant Tracking Systems, and HR data reporting tools. Experience in workflow/process management and operational efficiency. Excellent analytical, organizational, and communication skills. Ability to work independently, multitask, and manage competing priorities in a fast-paced environment. Preferred Skills: Experience supporting recruiting operations in a tech/IT environment. Knowledge of employment law, recruiting compliance, and data privacy. Advanced MS Excel, Google Workspace, Greenhouse, Workday or dashboarding tools. Our Employer Commitment Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We invite individuals of all backgrounds and abilities to apply. If you require assistance to optimize your interview experience, please contact us at recruiting@ivanti.com.