HP

HP

15 open positions available

4 locations
1 employment type
Actively hiring
Full-time

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HP

HP Indigo Professional Service- Production Specialist

HPAnywhereFull-time
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Compensation$Not specified

The role involves integrating technical knowledge and business understanding to craft effective solutions for customers while managing the delivery of industry support solutions. Additionally, the specialist will lead customer expectation management and collaborate effectively within the team. | Candidates should have a Bachelor's degree or an Associate degree in a technical field with 5-7 years of relevant experience, particularly in Digital or Offset Printing environments. Exceptional communication skills and a strong mechanical aptitude are also required. | Demonstrate strong communication skills and active listening skills with ability to adjust messages to audience level. Integrate technical knowledge and business understanding to craft effective solutions for customers. Independently resolve single- and cross-technology incidents, working collaboratively on complex issues. Assist in managing the delivery of industry support solutions. Cultivate and manage strong relationships, up to senior management level, in assigned accounts. Design and deliver support solutions leveraging specific industry knowledge and expertise. Stay abreast of press models, features, and their respective value propositions. Proactively identify and implement solutions to prevent problems within the team/technology area. Identify additional services that contribute to future service revenue growth. Lead Customer Expectation management as part of the escalation process. Lead cross-team or large programs/projects. Manage pre- and post-class administrative tasks promptly and satisfactorily. Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders. Engage in global collaboration for consistent messaging, contributing to the development of training materials for continuous improvement. Mentor and guide junior consultants. Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields. Prior Technical Training experience Prior experience working in a Digital or Offset Printing environment, Press Operation and / or Production Management. Experience with Industrial Printing Press technologies and Workflow solutions. Exceptional communication skills, both written and spoken. Natural ability to Teach, Consult and deliver technical knowledge. Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution delivery. Outstanding presentation skills and engaging public speaking ability. Knowledge of Industrial or Commercial Print production and workflow. Positive, "Can Do" attitude. Strong organizational skills with meticulous attention to detail. Strong mechanical aptitude. Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel. Solid business acumen. Color Management experience. G7 Certification. Prior training/teaching experience. Proficiency in Adobe Creative Suite. Familiarity with augmented reality environments and technology.

Communication Skills
Technical Knowledge
Business Understanding
Problem Solving
Customer Relationship Management
Support Solutions
Press Operation
Production Management
Consulting Skills
Presentation Skills
Color Management
G7 Certification
Adobe Creative Suite
Microsoft Teams
Microsoft Outlook
Microsoft PowerPoint
Direct Apply
Posted 6 days ago
HP

Large Format Printer -Field Service Engineer

HPAnywhereFull-time
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Compensation$51K - 71K a year

Support, repair, and maintain large format printers at customer sites, ensuring high customer satisfaction. | High school diploma or equivalent, 6-8 years of related experience, technical skills in printer repair, strong communication and organizational skills. | Large Format Printer -Field Service Engineer Description - Job Description About the opportunity: The Large Format Printer Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers. What you’ll do: Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment. Determine site and equipment requirements. Understand customer goals and identify the consequences of various solutions. Work according to the project plan, installation plan, and escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem-prevention opportunities. Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures. Educational Experience: High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. What you bring to the team: Knowledge and experience with printer's repair support Exceptional organizational or project management skills Exceptional communications skills Problem-solving skills The ability to build and maintain ongoing relationships with customers, peers, and support partners The ability to perform under pressure where customers rely on you to solve their technical problems SPECIAL SKILLS: Knowledge of Color Management Knowledge of inkjet printing technology Strong mechanical skills Strong pneumatic skills Strong electrical and electronic skills Strong computer/network skills Ability to work autonomously. Valid driver’s license in good standing Ability to lift, bend and stoop throughout the day as necessary to repair printers. Salary: The pay range for this position is $24.50 to $34.00 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 13 paid holidays * 15 days paid time off (US benefits overview [https://hpbenefits.ce.alight.com/]) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 75% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Mechanical skills
Pneumatic skills
Electrical and electronic skills
Computer/network skills
Color Management
Inkjet printing technology
Direct Apply
Posted 6 days ago
HP

Field Service Engineer- Large Format Printers

HPAnywhereFull-time
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Compensation$60K - 71K a year

Perform installation, maintenance, repair, and customer training for large format printers, ensuring high customer satisfaction. | 6-8 years of field service or printer repair experience, strong mechanical, electrical, and networking skills, and residing in the Miami, FL area. | Field Service Technician – Large Format Printers About The Role Join HP’s Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the Miami, FL Metro Area, traveling to customer sites to ensure their printing solutions run flawlessly. This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving. What You’ll Do • Install & Configure: Set up large-format printers, including hardware, software, and network components. • Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues. • Customer Training: Educate customers on proper usage, color management, and best practices. • Project Execution: Follow installation and escalation plans to meet deadlines and quality standards. • Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations. • Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels. What You Bring • Technical Expertise: • Strong mechanical, electrical, and electronic troubleshooting skills • Knowledge of inkjet printing technology and color management • Solid computer/networking skills • Experience: • 6–8 years in field service, technical support, or printer repair (HP experience preferred) • Soft Skills: • Excellent communication and problem-solving abilities • Ability to work independently and under pressure • Other Requirements: • Valid driver’s license and reliable transportation • Ability to lift, bend, and stoop throughout the day Specialized Skills • Pneumatic systems knowledge • Color calibration and management expertise • Ability to integrate hardware/software solutions Location: Candidate must reside in the Miami, FL Metro Area. This is a field-based role with travel to customer sites. Salary The pay range for this position is $28.85 to $34.13 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 13 paid holidays • 15 days paid time off • Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law Why HP? At HP, you’ll join a team that values innovation, integrity, and customer success. You’ll receive world-class training, work with cutting-edge technology, and have opportunities to grow your career in a global organization.

Mechanical troubleshooting
Electrical troubleshooting
Printer repair
Color management
Hardware/software integration
Networking
Verified Source
Posted 6 days ago
HP

Embedded Firmware and Software Engineer- BIOS/UEFI

HPSpring, TXFull-time
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Compensation$116K - 178K a year

Lead design, development, debugging, and documentation of embedded firmware and software for hardware platforms, collaborating with cross-functional teams and managing project resources. | Bachelor's degree or equivalent, 5-7+ years firmware development experience, BIOS/UEFI and RTOS expertise, proficiency in embedded C and Python, strong debugging and hardware-software integration skills. | We are seeking a highly skilled BIOS/UEFI, Embedded Firmware & Software Engineer to lead the design, development, and debugging of embedded software and firmware for hardware systems. This role is pivotal in ensuring seamless integration between software and hardware components, delivering reliable and efficient system performance. You will collaborate closely with cross-functional teams including hardware engineers, software developers, QA, and product managers to bring high-quality products to market. • Must be onsite 3 days a week* Key Responsibilities • Lead the design, development, and debugging of embedded firmware and software for hardware platforms. • Author and maintain technical documentation and instructional materials for firmware operation. • Allocate and manage resources for firmware development projects, ensuring timely and high-quality delivery. • Design and implement enhancements, updates, and programming changes across firmware subsystems (e.g., DSP, EFI drivers, BIOS/UEFI). • Analyze system architecture to determine coding, integration, and testing requirements. • Develop and execute comprehensive test plans and protocols; troubleshoot and resolve firmware issues. • Lead project teams, including internal and external development partners, to deliver robust and cost-effective solutions. • Serve as the primary representative for firmware engineering in complex development projects from architecture to deployment. • Collaborate with architects, hardware engineers, and product managers to define and refine firmware requirements. • Stay current with industry trends and emerging technologies in embedded systems and firmware development. Qualifications Education & Experience: • Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field—or equivalent practical experience. • 5 - 7+ years of experience in firmware development. • BIOS/UEFI experience with real-time operating systems (RTOS), and EFI applications. Preferred Skills & Technologies • Proficiency in embedded C and Python, and systems programming. • Strong debugging and problem-solving skills. • Familiarity with Git, Linux, and Agile development methodologies. • Knowledge of hardware-software integration and low-level system design. The pay range for this role is $115,850 to $178,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

BIOS/UEFI
Embedded C
Python
Firmware Development
RTOS
EFI Applications
Debugging
Hardware-Software Integration
Git
Linux
Agile Methodologies
Verified Source
Posted 7 days ago
HP

Machine Learning (ML) Engineer - HP Digital Products Team

HPSpring, TXFull-time
View Job
Compensation$120K - 160K a year

Design, develop, deploy, and optimize machine learning models for production systems while collaborating with cross-functional teams. | Bachelor's degree in a related field with 3-7 years of ML/AI engineering experience, proficiency in Python and ML frameworks, cloud platform experience, and production deployment skills. | HP is the world’s leading personal systems and printing company, creating technology that improves lives globally. The Machine Learning Engineer will design, develop, and deploy AI/ML models for innovative digital products, collaborating with various teams to ensure models are production-ready and aligned with business objectives. Responsibilities • Design, implement, and optimize ML models for production systems, ensuring accuracy, efficiency, and scalability. • Collaborate with Full Stack Engineers and AI Solutions Architects to integrate ML models into applications and platforms. • Develop and maintain data pipelines and workflows to support training, testing, and deployment of ML models. • Evaluate and implement state-of-the-art ML algorithms and frameworks suitable for domain-specific problems. • Monitor, troubleshoot, and improve model performance in production. • Work with Product Managers and Data Analysts to translate business requirements into ML solutions. • Contribute to architecture discussions, best practices, and reusable ML frameworks across the organization. • Stay up-to-date with emerging trends and technologies in AI and ML to bring innovation into production solutions. Skills • Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or related field. • 3–7 years of experience in ML/AI engineering, including model development and deployment. • Proficiency in Python, R, or similar languages, and ML frameworks such as TensorFlow, PyTorch, or scikit-learn. • Experience with cloud platforms (AWS, Azure, GCP) and ML deployment pipelines (MLOps). • Strong knowledge of data preprocessing, feature engineering, and model evaluation techniques. • Ability to work in cross-functional agile teams and communicate technical concepts effectively. • Experience in deploying ML models in production at scale. • Familiarity with containerization (Docker/Kubernetes) and microservices for ML applications. • Prior experience in product-focused or squad-based digital engineering teams. • Knowledge of domain-specific applications of AI (healthcare, finance, retail, etc.) Benefits • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave Company Overview • HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions. It was founded in 1939, and is headquartered in Palo Alto, California, USA, with a workforce of 10001+ employees. Its website is http://www.hp.com. Company H1B Sponsorship • HP has a track record of offering H1B sponsorships, with 169 in 2025, 187 in 2024, 190 in 2023, 200 in 2022, 178 in 2021, 183 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Machine Learning
Python
TensorFlow
PyTorch
scikit-learn
Cloud Platforms (AWS, Azure, GCP)
MLOps
Data Preprocessing
Feature Engineering
Model Evaluation
Docker
Kubernetes
Microservices
Verified Source
Posted 10 days ago
HP

Employee Listening Program Manager

HPSpring, Texas, Vancouver, WashingtonFull-time
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Compensation$NaNK - NaNK a year

Develop and manage enterprise-wide employee listening programs, analyze feedback, and create insights for organizational improvement. | Extensive experience in employee listening, HR analytics, survey methodologies, and stakeholder influence, with advanced technical skills in analytics tools. | Develop and execute a scalable, agile employee listening strategy aligned with broader talent and business objectives. Manage enterprise-wide listening programs, including census, pulse, and lifecycle surveys. Architect frameworks for employee listening in partnership with Talent, Technology, and Legal/Privacy stakeholders. Stay current with industry trends, consortia participation, vendor offerings, and best practices, evolving the listening strategy accordingly. 10+ years of experience in employee listening, people analytics, or quantitative HR functions, including 4+ years of listening-related project management. Proven track record in designing, implementing, and managing large-scale employee listening programs in complex, matrixed organizations. Master's degree in Industrial/Organizational Psychology or a related field; PhD preferred. Deep technical expertise in survey and qualitative research methodologies, psychometrics, and construct/content validation. Proficiency in survey platforms (Glint, Qualtrics) and analytics/BI tools (PowerBI, Databricks, Python); experience with SPSS, R, or similar. Experience using Natural Language Processing for qualitative survey analysis is a plus. Strong business acumen, user-centric approach, and consulting skills to influence leaders across the organization. Exceptional communication skills across technical and non-technical teams and all levels of seniority. Demonstrated success in stakeholder management, executive influence, and partnership. Experience designing culturally sensitive listening strategies for global, diverse populations. Highly adaptable, comfortable navigating ambiguity and change, with excellent organizational and project management skills. Sound judgment and discretion in handling confidential information, and deep understanding of data privacy principles. Design, implement, and analyze surveys and other feedback mechanisms. Analyze employee feedback, identify trends, and create dashboards, reports, and presentations for stakeholders. Coordinate with teams across the People Organization and other functions to define sentiment measurement objectives and synthesize holistic insights. Support advanced analytics projects, where applicable.

Survey Design
Data Analysis
Employee Feedback
Stakeholder Management
HR Analytics
Direct Apply
Posted 12 days ago
HP

Onsite Administrator - Print

HPAnywhereFull-time
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Compensation$46K - 55K a year

Monitor and maintain print device systems onsite, perform routine installations and troubleshooting, manage consumables, and ensure customer satisfaction through technical support. | High school diploma or equivalent with 2-5 years related experience in maintenance or quality, knowledge of IT service management, technical support, and basic project management. | Job Summary Onsite Administrator (Print) - OSA Level II (Tunkhannock, PA) • For this position the candidate must reside in Tunkhannock, PA / or commute daily to Customer site** Description This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision. OSA Level II • Manage consumable inventory • Replace toner/consumables/paper • Ensure adequate consumables are available at customer sites • Clear paper jams • Assist end user with device functionality • Coordinated with HP with SW branded support • Report customer dissatisfaction to CSM/SDM • Assist with the collection of usage pages per devices as needed • Swap out devices with spares as needed • Perform initial trouble shooting • Perform maintenance on devices as directed by SDM • Web based SW to manage fleet - proactive monitoring • Track usage/activities @ Customer sites Responsibilities • Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols. • Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols. • Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols. • Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction. • Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance. • Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery. • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. • Completes process-oriented assignments, shares technical information, and supports department-level operational plans. • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field. Preferred Certifications NA Knowledge & Skills • Amazon Web Services • Auditing • Business Process • Business Requirements • Change Management • Computer Science • Data Analysis • Information Systems • Information Technology Infrastructure Library • IT Service Management • Linux • Microsoft Azure • Project Management • SAP Applications • Technical Support Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity • Works on assignments that are routine to moderately complex in nature and require basic problem resolution. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $22 up to $26.5 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $55,300 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 13 paid holidays • 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Technical Support
Change Management
Linux
Amazon Web Services
Microsoft Azure
Data Analysis
Project Management
Business Process
Verified Source
Posted 3 months ago
HP

Senior Director Managed Services Channel Strategy & MPS GTM

HPVancouver, WAFull-time
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Compensation$184K - 294K a year

Lead and manage the channel strategy and go-to-market execution for Managed Services and MPS, overseeing operational success, budget, and cross-organizational alignment. | Requires 15+ years of experience in service management or related business roles, expertise in channel strategy, business development, and leadership with a graduate degree or equivalent experience. | Senior Director Managed Services Channel Strategy & MPS GTM Description - Leads the Channel Strategy for Managed Services, including owning the MPS-specific strategy, action-plans and tracking. Responsible for operational success, strategic alignment and integration of activities with HPS, CO, CS, OPS. Responsible for defining direct and indirect GTM focus for MPS and accountable for strategic success across HPS and CO. Owns setting the strategic and operational goals for MS, MPS in coordination with CO. Assumes responsibility for the successful implementation of business plans and the overall strategic direction (MS channel and MPS direct and channel) Responsibilities Manage the MS Channel strategy and the MPS direct and channel business Formulates and spearheads the conception, planning, execution, communication, and delivery of the RTM direction for the MPS organization Responsible for steering managers and individual contributors engaged in MS channel and MPS direct/channel operations Oversees the performance of business metrics related to our direct and channel performance Guides the progression and implementation of strategic RTM choices, identifies consequences of decisions on a global scale, and defines potential solutions Formulates, oversees, and executes the budget for the function, anticipates fund requirements and monitors expenditures Oversees operational success, aligns strategies, and integrates activities with major organizational functions, setting policies and owning numerous measurable goals. Performs talent management responsibilities including recruitment, performance management, coaching and career development. Direct RTM Understand our direct customer base needs and opportunities Work with Portfolio management to define the type of needed modularization in our offerings Standardize deal components to eliminate customization - build the rubrics to enable Analyze current and future business dynamics - define business landscape Simplify our direct business - Identify the industries, customer types and geographies Manage OPEX structure and spend Drive alignment with CO, Finance, OPS Develop goals and milestones for short-term profitability and long-term growth Indirect RTM Understand our various channel partners and how they want to engage with HP to build their solutions Work with Portfolio management to define the type of needed modularization in our offerings Implement guardrails to eliminate our current long-tail of unprofitable deals Guide our Channel organization engagement of partners to enable maximize reach and growth Manage OPEX structure and spend Drive alignment with CO, Finance, OPS Develop goals and milestones for short-term profitability and long-term growth Channel Strategy Own and drive the channel strategy across all of Managed Services (including MPS, MDS, MCS) Provide guidance to MPS, MDS, MCS as to how the best channel engagement models Leadership Lead across MS, CO and OPS all things associated with how we are implementing our business in both the direct and indirect routes-to-market Lead across HPS to consolidate our channel engagement so we show up as one-HP and not pieces Education and Experience Required Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. 15+ years of job-related and/or service management experience Knowledge & Skills Agile Methodology Analytics Business Development Business Strategies Business To Business Customer Relationship Management Data Analysis Digital Marketing Go-to-Market Strategy Key Performance Indicators (KPIs) Market Research Marketing Marketing Strategies New Product Development Product Management Product Marketing Product Strategy Project Management Thought Leadership Value Propositions Cross-Org Skills Customer Centricity Prioritization Resilience Team Management Strategic Thinking The pay range for this role is$183,650to$293,800USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 25% Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you'd like more information about HP'sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law - Supplement

Channel Strategy
Managed Services
Go-to-Market Strategy
Business Development
Project Management
Team Management
Agile Methodology
Analytics
Customer Relationship Management
Digital Marketing
Product Management
Market Research
Verified Source
Posted 3 months ago
HP

Global Commercial Personal Systems Strategy and Campaign Lead

HPVancouver, WAFull-time
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Compensation$147K - 226K a year

Lead a global marketing team to develop and execute marketing communications strategies and campaigns aligned with business goals, manage budgets, and provide leadership and talent management. | 10+ years of marketing or 8-10 years of marketing management experience with expertise in brand strategy, digital marketing, analytics, and team leadership. | Global Commercial Personal Systems Strategy and Campaign Lead Description - Job Summary This role is responsible for overseeing a team of worldwide marketing professionals, while leading the development and execution of marketing communications strategies, policies, and standards. The role also focuses on leading the creation of insights-led marketing campaigns aligned with business objectives and ROI goals, collaborating with business and regional marketing leaders, and driving the adoption of innovative marketing practices. Additionally, the role leads counseling of senior-level management, manages marketing expenditure and budget adherence, and handles talent management responsibilities. Responsibilities Oversees a team of WW Marketing professionals, directing their day-to-day operations including staffing, workflow, and budget. Leads development and execution of marketing communications strategies including development of marketing communications strategies, policies, standards. Drives the development of insights-led marketing campaigns that directly tie into the business goals and objectives, that in turn demonstrate clear ROI and increased brand metrics. Oversees collaboration efforts with the business leadership and regional marketing leaders. Drives development and adoption of innovative marketing principles and practices across the organization. Leads counselling of senior-level management on critical marketing communications elements. Overlooks marketing expenditure, partner funding, and forecasting, and ensures adherence to the set budget. Leads tracking of KPIs around content engagement and usage to inform marketing strategies, and measures campaign effectiveness while always looking for optimization opportunities. Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals. Performs talent management responsibilities including recruitment, performance management, coaching and career development. Education & Experience Recommended Four-year or Graduate Degree in Marketing, Communications, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in social marketing, content marketing and media, data led planning, or a related field. Preferred Certifications NA Knowledge & Skills Analytics Brand Management Brand Marketing Brand Strategy Branding Customer Relationship Management Data Analysis Digital Marketing Go-to-Market Strategy Key Performance Indicators (KPIs) Market Research Marketing Marketing Communications Marketing Strategies New Product Development Product Marketing Project Management Selling Techniques Social Media Thought Leadership Cross-Org Skills Customer Centricity Prioritization Resilience Team Management Strategic Thinking Impact & Scope Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP. Complexity Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this role is $146,650 to $225,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/]) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Marketing Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you'd like more information about HP'sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law - Supplement

Marketing Communications
Brand Management
Digital Marketing
Data Analysis
Project Management
Team Management
Strategic Thinking
Customer Relationship Management
Social Media
Go-to-Market Strategy
Verified Source
Posted 3 months ago
HP

Senior Director, ABM Strategy & Transformation

HPSpring, TXFull-time
View Job
Compensation$184K - 275K a year

Lead and transform HP's ABM strategy and execution, align marketing and sales, develop teams, and drive data-driven marketing performance. | 8+ years B2B marketing experience with 5+ years leading ABM programs, strong leadership, analytical skills, and proficiency in ABM and marketing platforms. | Senior Director, ABM Strategy & Transformation Description - Job Summary HP is on a mission to redefine Account-Based Marketing (ABM), and we're looking for a trailblazing Senior Director to lead this transformation. In this role, you will strategically shape and execute ABM programs that drive revenue growth, strengthen customer relationships, and position HP as a best-in-class leader in ABM marketing. We seek an innovative and data-driven leader with deep expertise in ABM methodologies, proven success in transforming marketing functions, and the ability to align marketing and sales to accelerate business growth. Key Responsibilities Strategic Vision & ABM Execution • Develop and scale a high-impact ABM strategy, incorporating one-to-one, one-to-few, and one-to-many approaches. • Align ABM initiatives with HP's overarching business goals, focusing on high-value target accounts to drive pipeline growth, customer loyalty, and retention. • ABM Transformation Leadership • Lead the shift from traditional marketing to an advanced ABM framework, including process redesign, technology optimization, and structural evolution. • Partner with executive leadership to ensure ABM adoption across the organization. • Drive marketing and sales alignment by implementing shared KPIs, account prioritization frameworks, and co-owned engagement strategies. • Technology & Data Integration • Oversee the adoption and optimization of ABM platforms. • Ensure seamless integration with CRM, marketing automation and analytics tools to enable precision targeting and real-time insights. • Leverage predictive analytics and AI-driven insights to optimize account engagement and influence pipeline growth. Leadership & Team Development • Build, mentor, and lead a team of ABM specialists, content strategists, and campaign managers. • Foster a data-driven, customer-centric, and innovative marketing culture. • Provide continuous coaching and training to enhance ABM capabilities across the marketing and sales teams. • Cross-Functional Collaboration • Work closely with sales, product management, customer success, and executive leadership to drive integrated account-based strategies. • Establish ABM workshops, training sessions, and collaborative strategy planning to ensure cross-functional alignment. Performance Metrics & Growth Optimization • Define and track key ABM success metrics, including: • Pipeline influence & deal velocity • Account engagement scores • Marketing-attributed revenue • Customer expansion and retention rates • Continuously analyze performance data, A/B test strategies, and iterate based on insights. Market & Competitive Intelligence • Stay ahead of ABM innovations and industry trends, leveraging competitive analysis to refine tactics. • Utilize intent data, buyer insights, and behavioral analytics to personalize engagement strategies. • ABM Brand Advocacy & Thought Leadership • Champion ABM across HP, educating internal teams on best practices and fostering company-wide buy-in. • Represent HP as an ABM thought leader, participating in industry conferences, webinars, and published insights to showcase success stories. Qualifications • Bachelor's degree in Marketing, Business, or a related field (MBA preferred or equivalent strategic marketing experience). • 8+ years of B2B marketing experience, with at least 5 years leading ABM programs or similar targeted marketing strategies. • Demonstrated success in transforming marketing functions, implementing ABM frameworks, and aligning marketing with sales. Core Skills & Expertise • Expert knowledge of ABM methodologies, principles, and best practices. • Proven leadership in change management, strategy execution, and team development. • Strong analytical skills with experience using data-driven insights to optimize marketing impact. • Excellent communication and executive-level presentation skills. • Proficiency in CRM, marketing automation, and ABM platforms What We Offer • Competitive compensation & benefits package. • Opportunities to lead and shape a global ABM transformation. • A dynamic, inclusive work environment where innovation is encouraged. • Flexible work arrangements to support work-life balance. • Professional development opportunities to advance your career in a fast-growing, high-impact role. Why Join Us? This is not just another ABM role-it's a strategic leadership opportunity to redefine how HP engages with its most valuable customers. If you're passionate about ABM innovation, sales alignment, and marketing transformation, we'd love to hear from you. HP offers a comprehensive benefits package, including: • Dental insurance • Disability insurance • Employee assistance program • Flexible schedule • Flexible spending account • Health insurance • Life insurance Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $183,650 - $275,450 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. Job - Marketing Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you'd like more information about HP'sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law - Supplement

ABM methodologies
Marketing automation
CRM
Data-driven marketing
Leadership
Change management
Strategy execution
Verified Source
Posted 3 months ago
HP

Sr. Director, Talent, Performance & Career

HPVancouver, WAFull-time
View Job
Compensation$184K - 294K a year

Lead enterprise-wide talent, performance, and career development strategies and frameworks, influencing senior leadership and managing complex projects. | 15+ years in talent or performance management leadership, relevant HR certifications (PHR, SHRM, CTMP preferred), strategic leadership, and change management expertise. | Job Summary The Sr. Director, Talent, Performance and Career, is responsible for the design and implementation of HP’s enterprise-wide talent and performance management approach and career development infrastructure and framework. The person in this role also provides exceptional thought leadership and expertise in the talent and performance space. The role reports directly to the SVP, Talent & Learning, and partners closely with senior People Leaders, Center of Expertise (COE) partners, and colleagues across the Talent and Learning team. Responsibilities • Lead the development and implementation of enterprise- wide talent and performance management and career development strategies. • Communicate and advocate philosophy and approach to senior leadership, influencing the strategic direction the organization chooses to take. • Develop and implement practices, tools, solutions, and frameworks that enable an integrated approach to talent, performance and career development. • Explore and adopt cutting-edge AI-enabled technologies that help facilitate a more streamlined and effective approach to managing talent, performance and careers. • Explore and use contemporary approaches to accelerate adoption of practices that create sustained behavioral and culture change, enabling HP to be a high-performing organization. • Monitor effectiveness and seek out client and HR business partner feedback to continuously improve and advance practices. • Manage projects of high complexity that promote the effectiveness of programs along with refining strategies. • Contribute as a leader in the Talent & Learning and HR space, supporting the broader strategy of the People organization. Education & Experience Recommended • Four-year or Graduate Degree in Human Resources, Organizational Development, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 15+ years of job-related and/or management experience, preferably in training, talent selection & development, performance management, or a related field. Preferred Certifications • Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR) • Society for Human Resource Management (SHRM) • Certified Talent Management Practitioner (CTMP) Knowledge & Skills • Leadership and Management: The ability to lead and manage direct and cross-functional teams effectively is crucial. This includes setting clear goals, providing guidance, and fostering a positive work environment. • Strategic Thinking: The role requires a strategic mindset to develop and implement talent performance and career development strategies that align with organization and business goals. • Communication Skills: Strong communication skills are essential for conveying ideas, providing feedback, and collaborating with various stakeholders. • Analytical Skills: The ability to analyze data and metrics to assess talent performance and identify areas for improvement is vital. • Change Management: The role often involves leading and managing change initiatives, so being adept at change management is important for ensuring smooth transitions and adoption of new processes. Cross-Org Skills • Customer Centricity • Prioritization • Resilience • Business Acumen Impact & Scope • Impacts entire business and influences company direction across multiple disciplines or areas of HP. Complexity • Uses input from external research, business leaders, and People Organization partners to inform strategy and achieve company goals and objectives. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this role is $183,650 to $293,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Talent management
Performance management
Career development
Strategic thinking
Leadership and management
Change management
Communication skills
Analytical skills
Verified Source
Posted 3 months ago
HP

Supply Chain Program Manager

HPSpring, TXFull-time
View Job
Compensation$116K - 178K a year

Lead cross-functional teams to manage supply chain activities for new product introductions and sustaining projects, ensuring timely delivery, risk mitigation, and alignment with business goals. | Bachelor's or Master's degree in business or supply chain, 6-10 years of supply chain management experience, PMP/PMI certification preferred, proficiency in project/program planning tools, strong communication and leadership skills, and deep understanding of supply chain processes. | Supply Chain Program Manager Description - This role is responsible for leading cross-functional teams in the management of NPI and sustaining activities for a specific product line. The role applies advanced subject matter knowledge to solve complex business issues and leads the coordination of cross-functional teams in timely delivery of tasks critical to the project schedule. The role manages project activities, develops schedules, budgets and resource plans, tracks progress against the established plans and drives best practices. Responsibilities • Represent the supply chain function during New Product Introduction (NPI) within the product development core team. • Manage end-to-end supply chain activities throughout various product development phases, ensuring deliverables meet product launch dates. • Coordinate with supply chain extended teams and ODM (Original Design Manufacturing)/CM (Contract Manufacturing) partners for predictable launches. • Lead cross-functional teams to execute program deliverables, meeting customer and business requirements. • Develop and execute plans for timely product and program introductions, while identifying and mitigating risks. Education & Experience Recommended • Bachelor's or Master's degree in Business Management, Supply Chain, or equivalent. • PMP/PMI certification preferred. • 6-10 years of experience in supply chain management. • Proficiency in project and program planning tools and software. • Excellent analytical, problem-solving, and business acumen skills. • Proven experience in managing programs, communicating with stakeholders, and directing matrixed teams. • Strong written and verbal communication skills; fluency in English and local language. • Ability to communicate program plans, proposals, and results effectively at senior management levels. • Exceptional team and project management skills. • Strong technical knowledge across multiple business units and understanding of emerging trends. • In-depth understanding of supply chain processes (Plan, Source, Make, Deliver). Knowledge & Skills Agile Methodology Automation Change Management Computer Science Continuous Improvement Process JIRA Kanban Principles Lean Manufacturing Milestones (Project Management) New Product Development Process Improvement Product Management Project Engineering Project Management Project Planning Project Schedules Risk Management Scrum (Software Development) Software Development Sprint Planning Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this role is$115,850to$178,400USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Engineering Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you'd like more information about HP'sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law - Supplement

Program Management
Strategic Sourcing
Supply Chain Management
Project Management
Risk Management
New Product Introduction (NPI)
Cross-functional Team Leadership
Change Management
Continuous Improvement
Agile Methodology
Lean Manufacturing
JIRA
Kanban Principles
Project Scheduling
Verified Source
Posted 3 months ago
HP

Sr. Director, North America Logistics

HPVancouver, WAFull-time
View Job
Compensation$178K - 291K a year

Lead logistics strategy and operations across North America, drive process improvements, ensure regulatory compliance, manage vendor relationships, and develop high-performing teams. | 15+ years in supply chain or logistics management, strong analytical and negotiation skills, proficiency with transportation systems, and ability to lead in ambiguous environments. | Job Summary As the Senior Director, North America Logistics, you will lead the strategy, scalability and performance of logistics operations across our largest market, including the United States and Canada. This role will drive improvements in the customer experience and efficiency through process standardization, automation and digitalization. Success in this role requires strong collaboration with market teams, third-party logistics providers and cross-functional departments to enhance cost efficiency, service levels and regulatory compliance. Additionally, the role leverages advanced logistics technologies, data analytics and risk management frameworks to strengthen operational resilience and drive sustainable growth. Responsibilities • Leads Greenfield network implementation and on-going continuous improvement activities • Lead the creation and implementation of transportation strategies, collaborating with internal stakeholders to address customer and business requirements. Keep pace with changing business/economic/regulatory requirements and offer agile and resilient logistics solutions. • Expand TMS integration and services • Drive cost and quality improvements while effectively navigating change management • Oversee all customs compliance, trade regulations and duty mitigation programs (e.g., FTZ, C-TPAT, Duty Drawback) • Build strong relationships and management program with retail vendors, freight forwarders, and carriers to ensure service excellence. • Lead and develop high-performing teams through ambiguity, encouraging resilience, adaptability, and a focus on finding effective ways in dynamic and evolving environments. • Lead continuous improvement initiatives to reduce lead times, improve fill rates, improve speed of delivery and lower logistics costs • Continuously benchmark and apply best-in class-capabilities and tools to leverage to enable advantages in the marketplace. • Champion cross-functional collaboration, communication and knowledge sharing across the supply chain and other functions. Education & Experience Recommended • Typically has 15+ years of dynamic job-related and/or management experience, preferably in supply chain, logistics operations, or a related field. • Customer-focused with a passion for delivering outstanding order experiences. • Analytical approach striving to uncover root causes behind operational trends. • Thrives in ambiguity; skilled at identifying challenges and building scalable solutions. • Strong discernment with a sharp understanding of cross-functional dynamics. • Excellent communicator, skilled at aligning diverse collaborators. • Successful negotiator with carriers across regional, national, and international levels, including drop-ship capabilities. • Strong proficiency in transportation systems, with the ability to build tools and reports for operational visibility and control. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The base pay range for this role is $177,650 to $290,900 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including: oHealth insurance oDental insurance oVision insurance oLong term/short term disability insurance oEmployee assistance program oFlexible spending account oLife insurance oGenerous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Logistics operations
Transportation management systems (TMS)
Customs compliance
Trade regulations
Cost and quality improvement
Cross-functional collaboration
Data analytics
Risk management
Negotiation with carriers
Verified Source
Posted 3 months ago
HP

North America Customer Relations Team Case Managers

HPAnywhereFull-time
View Job
Compensation$46K - 66K a year

Manage customer entitlement validation, case documentation, service requests, process improvements, escalated customer collaboration, and mentoring. | 8+ years customer support or related experience, proficiency with specific internal tools, strong communication, problem solving, and mentoring skills. | North America Customer Relations Team Case Managers Description - Job Summary This role is responsible for overseeing customer entitlement validation and case documentation for efficient routing. The role manages diverse customer service requests across channels, analyzes feedback, and leads projects for process improvement. The role collaborates with escalated customers, ensures effective processes, troubleshoots complex issues, and provides mentoring to enhance organizational performance. Responsibilities Oversees validation of customer entitlement and documentation of cases to facilitate the precise routing or dispatching of end-users to suitable resources. Oversees the progression of the service event until completion, ensuring alignment with established compliance standards. Manages the diverse service requests of customers through various access channels. Evaluates customer feedback concerning customer entitlement and case management, along with analyzing statistics tied to customer access (phone) and case management, delivering resolutions and feedback grounded in the analysis. Manages projects aimed at refining processes or enhancing quality, meticulously documenting the changes introduced. Collaborates with escalated customers and takes charge of driving actions during post-incident reviews. Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. Assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement. Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations. Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance. Education & Experience Recommended High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 8+ years of related work experience, preferably in customer support, project or team management, or a related field. Knowledge and Skills: • Superior communication skills both written and verbal (English) • Experience in customer facing role either remote or face to face • Understands internal processes and tools such as USD, Global Newton, Sterling, Serial Number Repository, Serial Number Subassembly Tracker, Part Surfer, Warranty Entitlement, myPRS, S4, Excel, SharePoint, PowerPoint, Outlook, OneNote, WISE, Word, OBS, KCI Text Tool, Qualtrics, Neqqo,, SABA, Sandy, and HP.com. • Computer proficiency • Problem solving skills • Accuracy in data entry • Excellent fluency in written and verbal English. • Experience in a phone based remote role • Familiarity with computer technology • Time management skills • Oversee compliance with operating procedures and standards • Advanced knowledge in call routing and case management processes for both E1 & E2 and obligation systems. • Strong understanding of internal processes, tools and usage of such tools in managing daily tasks • Organizational skills to manage workflow and tasks • Process analysis and documentation • Ability to mentor and train new agents • Ability to participate or lead in projects for process or quality improvements The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 13 paid holidays • 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you'd like more information about HP'sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law - Supplement

Customer entitlement validation
Case management
Process improvement
Project management
Mentoring
Communication skills
Data entry accuracy
Call routing
Use of internal tools (USD, Global Newton, Sterling, etc.)
Verified Source
Posted 3 months ago
HP

Senior People Partner / HR Business Partner, Print Category

HPVancouver, WAFull-time
View Job
Compensation$116K - 178K a year

Partner with senior leaders to develop and execute people strategies, drive talent management, organizational design, change management, and workforce planning to improve business outcomes and employee engagement. | 10+ years HR experience with expertise in employee relations, talent management, organizational change, workforce planning, strong business acumen, and ability to consult senior leadership. | Senior People Partner / HR Business Partner, Print Category Description - You want to change the world. So do we. HP started Silicon Valley over 80 years ago, and today, we're the world's most sustainable and just company in tech. At HP, you'll find a global community that shares your values-and your ambition. We've been creating the technology that shapes the future for more than 80 years, all while striving to make extraordinary contributions to humanity. Today, we're one of the most sustainable, just, and inclusive companies in tech-and stronger than ever. You're looking for more than just a job; you're looking to make a difference. That means creating something new. Something that matters. Something that changes the world for the better. Print The People Partner for the Print Category organization will partner with the business to develop and execute people strategies that align with organizational objectives, promote employee engagement, and enable the business to achieve business outcomes. This role serves as a trusted advisor to senior leadership and plays a pivotal role in shaping the organization's people strategy. In this role, you will coach and collaborate with executive leaders to drive business outcomes and organization effectiveness. This is a terrific role for an experienced HR Business Partner who enjoys working on high impact engagements, processes, and projects. The HR Business Partner will combine a deep understanding of business/people priorities with disciplined execution and attention to detail to drive measurable results. Responsibilities: Partner closely with leaders to link the organizational and workforce strategies to improve organization effectiveness, talent quality, performance and culture. Establish and implement overall workforce strategy, organizational design, change management, and workforce planning to drive business transformation. As a trusted advisor, you will deliver insights and solutions to the leadership team to address business challenges and leader development.Develop effective business strategies focused on people and talent. Recommend and develop People strategies and solutions to drive organizational performance and employee engagement measures. You will lead talent managementstrategy and process to develop world-class, diverse talent. Making it a priority to know the internal bench and support their growth while championing career development. At HP we value initiative, innovation, and informed decisions and look for HR Business Partner candidates with these proven competencies: • Strong communicator and collaborator - Ability to communicate effectively across multiple levels in HP along with the ability to collaborate and operate in a "one team" environment across all levels of the organization. • Strategic acumen - Ability to drive People strategy in appropriate ways at all levels of the organization. Build trusted relationships with leaders to implement solutions that solve complex business challenges with an effective and impactful outcome. • Financial acumen - Understand the financial implications of People-based decisions and integrate into required staffing, workforce planning, compensation, and mobility programs. • HR acumen - Familiar with standard People plan components including organizational design, workforce planning, total rewards, learning and development, talent planning and management, labor, diversity, and HR operations; and can effectively collaborate with relevant Centers of Excellence (CoE) partners to deliver appropriate programs to the clientgroup.Prioritizesthe employee experience. • Business acumen - Understand the organization's charter, priorities, and strategies, as well as implications of externalfactors.Translatethis knowledge into appropriate management and HR actions while balancing competing priorities and being flexible and creative. • Partnering and influence - Through relationships built from trust and consistency, partner with leaders to drive actions that bring positive outcomes to the organization and people.Support The HP Way, through positive influence and personal standards of conduct. Advocate for inclusive environments throughout all interactions and support. • Execution - Balances strategic thinking with tactical action to driveresults.Leveragesstrong business acumen and analytic capability to integrate HR and business strategies. Ability to operate in a matrixed environment and deal with ambiguity. Demonstrates courage and willingness to take risks to deliver results. Education and Experience Required • Four-year or Graduate Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 10+ years of work experience, preferably in HR functions, organizational change initiatives, workforce plans, or a related field. Knowledge and Skills • Experience in executing, partnering, and collaborating to drive results. • Superior ability to provide HR consultation to senior managers and employees on HR issues regarding employee relations, staffing, compensation, HR policies and performance management. • Strong business acumen. • Strong analytical, problem solving, and decision-making skills. • Strong project and process management skills. • Excellent planning, time management, prioritization, and organizational skills as well as the ability to handle competing priorities calmly under pressure and within restricted timeframes. • Solid communication (written and verbal), interpersonal, and the ability to deal effectively and professionally with all levels of employees and management. • Excellent relationship building and management, as well as leadership and influencing skills. Impact/Scope • Impacts large functions and leads global, large, cross-division functional teams or projects. • Typically partners with SVP, VP, and Senior Directors. Complexity • Works across multiple markets and/ or function-wide to ensure that the HR programs and initiatives meet the business needs in a cost-effective and expedient way. Disclaimer: This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The base pay range for this role is $115,850 to $178,400 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: • Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; • 4-12 weeks fully paid parental leave based on tenure • 11 paid holidays • Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Human Resources Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you'd like more information about HP'sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law - Supplement

HR audits
policy development
talent management
employee relations
recruitment
coaching
conflict resolution
organizational development
workforce planning
change management
leadership development
employee engagement
business strategy
performance management
Verified Source
Posted 4 months ago

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