Hagerty

Provide customer service and phone support for claims including FNOL capture and claim inquiries. | Customer service experience, preferably in insurance, with strong organizational and multitasking skills. | As a Claim Support Specialist, you will be responsible for providing exemplary customer service and phone support to the Claims department. In this role, you will play a crucial part in the claims management process by capturing First Notice of Loss (FNOL) for new claims, addressing existing claims inquiries, and processing simple claims. The person in this role must be able to triage incoming calls effectively while maintaining their composure, complete clerical duties as time allows. A strong interest in pursuing a career in Claims or insurance is a plus. Ready to get in the driver’s seat? Join us! What you will do Monitor the phone queue for call volume and remain available for calls throughout the shift. Efficiently gather and document information related to new claims in our claims systems. Guide members through reporting a new claim and set appropriate expectations. Ensure accuracy and completeness of data for seamless assignment and claim handling. Field calls from members inquiring about the status of their existing claims. Provide clear and concise updates on the progress of the claim process. Collaborate with internal teams to facilitate timely resolution of member concerns. Accurately document all customer interactions and claim details in various systems. Take ownership of minor claims by assessing damages and determining appropriate actions. Advise members on the steps necessary to expedite the resolution of their claims. Maintain a high level of empathy and professionalism in customer interactions. Exceed customer expectations by providing personalized and effective support. Practice active listening to help each member as quickly and efficiently as possible. Display excellent time management skills. Add, label and route incoming electronic documents to various claim systems. Assist with special projects, as needed. Lead team huddles and participate in team meetings. This might describe you Proven experience in a customer service role, preferably within the insurance industry. Must be customer focused and action oriented. Problem-solving mindset and the capacity to handle challenging customer situations. Empathetic and understanding of the stress and concerns of members during the claims process. Excel in a fast-paced, high-pressure environment. Strong organizational skills with a keen attention to detail. Ability to navigate and input data into multiple claims management systems. Team player with a collaborative approach to working with internal teams. Ability to adapt to changing priorities and handle a dynamic workload. Excellent verbal and written communication skills. Ability to maintain confidential information. An interest or knowledge of classic or collector vehicles, or the willingness to learn about them. Must exhibit Hagerty Core Values. Must be dependable and maintain impeccable attendance. Must be bondable and capable of obtaining any necessary state licenses. Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable. Other things to note This position is open to U.S. remote work. The hours for this position will be 8-hour shifts that vary throughout our business hours. Our regular business hours are (all EDT) Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturdays 8:30 a.m. to 4:30 p.m. and Sundays 12:00 p.m. to 4:00 p.m. The compensation for this position will be $23.00 per hour with full benefits. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Lead development and enhancement of insurance billing modules, ensuring compliance, integration, and user experience. | Extensive experience with P&C insurance billing systems, hands-on with Duck Creek Billing, and familiarity with financial integrations and compliance standards. | As a Technical Product Manager focused on Insurance Billing, you’ll lead the development, enhancement, and operational success of the Billing modules within our insurance policy technology platforms, with a strong emphasis on Duck Creek Billing. You’ll partner closely with Business Owners, Engineering, Design, Finance, and Operations to deliver scalable, compliant, and customer-centric billing and payments capabilities. This role requires deep domain expertise in P&C insurance billing workflows, strong technical fluency, and proven experience owning product outcomes in a Duck Creek environment. Ready to get in the driver’s seat? Join us! What You’ll Do Product Strategy & Roadmap Own the product vision and roadmap for Insurance Billing, aligning business objectives with platform capabilities and technical constraints. Drive prioritization across features, enhancements, regulatory needs, defect remediation, and modernization efforts. Evaluate vendor capabilities, Duck Creek roadmap items, and emerging billing/payment technologies to inform product strategy. Billing Domain Ownership Serve as the product expert for Duck Creek Billing, including invoicing, payment processing, adjustments, refunds, write-offs, and delinquency workflows. Partner with Finance, Accounting, and Operations to ensure billing functionality supports downstream financial processes and reporting. Ensure compliance with insurance regulations, billing standards, and audit requirements across states and products. Requirements & Feature Development Translate complex billing business requirements into clear, developer-ready features, and acceptance criteria, grounded in Duck Creek configuration and extension patterns. Lead discovery with internal users and SMEs to identify billing pain points and validate solutions. Define integration requirements between Duck Creek Billing and payment gateways, general ledger systems, customer portals, and downstream platforms. Backlog & Delivery Management Own and groom the billing backlog, balancing new capabilities, enhancements, and technical debt. Work closely with Engineering and QA throughout design, build, testing, and release to ensure high-quality delivery. Actively participate in sprint planning, grooming, demos, and retrospectives. Technical Alignment Ensure billing solutions are designed in alignment with Duck Creek best practices, architectural standards, and enterprise integration patterns. Partner with both the business and engineering to assess tradeoffs between configuration vs customization within Duck Creek Billing. Stay current on Duck Creek product updates, release notes, and platform capabilities. User Experience & Adoption Advocate for intuitive billing experiences for both internal users and policyholders. Support change management, documentation, and training to ensure successful rollout and adoption of billing features. Performance & Metrics Define and track KPIs related to billing accuracy, payment success rates, cycle times, operational efficiency, and customer impact. Use data and insights to inform prioritization and continuous improvement. Leadership & Collaboration Act as a billing product expert and trusted advisor to stakeholders. Navigate ambiguity and complex tradeoffs, providing clear product direction and decision-making. This might describe you 5+ years of product management experience, with direct ownership of P&C insurance billing systems. Hands-on experience with Duck Creek Billing in a product management or product owner capacity. Proven involvement in at least one Duck Creek Billing implementation, migration, or major enhancement, including requirements definition through delivery. Strong understanding of P&C insurance billing concepts, including invoicing cycles, payment plans, adjustments, cancellations, reinstatements, and refunds. Experience working with integrations between Duck Creek Billing and payment processors, finance/GL systems, and customer-facing applications. Exposure to SOX controls and audit requirements, particularly as they relate to billing, payments, financial reporting, and system change management. Ability to translate complex billing and financial requirements into technical solutions. Experience working in agile delivery environments with cross-functional teams. Nice to Have Experience with Duck Creek Policy or Claims in addition to Billing. Exposure to SaaS-based Duck Creek implementations. Familiarity with payment gateways, PCI considerations, or billing-related compliance requirements. Experience supporting multi-state or multi-product insurance billing models. You’ll Thrive Here If You Have deep billing domain expertise and enjoy owning complex, mission-critical systems. Are comfortable operating at the intersection of product, technology, and finance. Prefer clarity and precision over vague product language. Enjoy turning messy operational problems into scalable platform capabilities. Other things to note This role can be worked from any U.S. remote location May require travel for quarterly events. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Assist in media outreach, manage press materials, and support social media programs to promote the Hagerty brand. | The role requires strong communication skills, social media experience, and an interest in automotive culture, with no advanced skills or experience needed. | As a Public Relations Intern, you’ll help tell the story of the Hagerty brand through the people and cars that drive it. You will collaborate across a variety of departments and gain a strong understanding of the Hagerty brand, how the business operates, as well as build experience in earned media and social media landscapes as a platform for storytelling. Ready to get in the driver’s seat? Join us! What you’ll do Events Support media credentialing for owned events such as The Greenwich Concours, Motorlux and RADwood Guide media and respond to inbound media requests Look for and achieve story placements opportunities Assist team with event logistics and coordination Media Communications Support press kit management: document editing, file management and photo selection Assist External Communications team with press release optimization, newsroom management Develop material to send to reporters related to holiday gift guides and routine communications Research and list building for target media Develop media recap reports and analysis Social Media Develop programs to welcome new media attendance and coverage Research and list building for target influencers This might describe you Outstanding communication skills Strong writing skills including both factual and persuasive writing Superior organizational skills and attention to detail Interest in, or openness to, the world of classic and enthusiast vehicle operation, care, and culture Skilled at problem solving Other things to note This position will run from May to September 2026 This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Lead and develop the Solution Architecture team, oversee system design and integrations, and promote best practices in engineering. | Extensive experience in large-scale system development, technical management, and proficiency with relevant technologies and methodologies. | As an Engineering Manager on the Solution Architecture team, you will be part of a team that owns the design and integrations of products and their modules. The team creates and maintains context maps, API designs, and sequence diagrams, then partner with engineering teams to turn those solutions into production software. The team also maintains our Developer and Architect Portal, aiming to make simple the communication of our software stack and its capabilities. As an engineering manager, you will be responsible for the strength of the Solution Architecture team and the stewardship of the code and technology that it uses. The former involves promoting a holistic view of our business’ domains, fostering teamwork, coaching inter-personal skills, and hiring and evaluating team members. The latter will have you developing architects’ skills in the tooling we use as well as team and department patterns and practices. At times the manager will also identify areas where tradeoffs need to be made between various concerns (e.g., timelines, quality, complexity, performance) and facilitate the effort to reach an agreement on the right approach. To accomplish all of this, the manager must, themselves, have strong technical and interpersonal skills. Ready to get in the driver’s seat? Join us! What you’ll do Guide staff in understanding and delivering on the company’s long-term goals by: Working with your manager to develop a deep and nuanced understanding of the company’s goals and, working with staff, develop quarterly plans to implement associated features. Effectively and continually communicate and keep salient the vision, strategy, and roadmap. Be able to discuss how each team member’s work is contributing to those ends. Participating in the feasibility assessment of new features, the cost to implement them, and the possible implementation timelines given current priorities and staffing. Ensuring your services protect and appropriately manage the company’s data and user’s privacy. Influence and support the maturation of architects and our engineering practices by: Educating architects of our standards, practices, and idioms and ensuring adherence to them. This will require you to have a deep knowledge of these things as well as the reasoning behind them. Educating architects on, and evaluating solutions for, quality. This includes things like auditability, deployment practices, documentation requirements, evolvability, maintainability, performance monitoring, operational readiness, testing regimes, security evaluation, and risk mitigation. Coaching architects on effective ways to share knowledge within and between teams. This includes effectively communicating with other groups regarding your work upon which they depend, and the quality of our standard solution artifacts. Coaching architects on the art of identifying and evaluating the many tradeoffs that come up during system development. For example, between a very detailed search API capability, versus returning a list of aggregate entities to the client, or between user experience and security and performance considerations. Develop a healthy and dynamic team that values and participates in the growth of individuals, the team, and the company by: Recruiting, hiring, and maintaining staff that bring in diverse thoughts. This includes providing timely, candid, and respectful feedback on the staff’s accomplishments and misses. Running an onboarding and career progression curriculum that helps guide individuals in developing their skills through deliberate practice, self-mediated learning, and mentorship. Coaching architects on the application of psychological and sociological topics like trust, perspective taking, critical thinking, path dependence, emotional contagion, and deliberate practice. Maintaining a workload that balances new feature development, beneficial technical and process improvements, and staff’s learning and development. Tracking, reporting on, and responding to qualitative and quantitative measures of team health and capacity. Facilitate the collaboration within your teams and between your teams and the rest of the company by: Collaborating closely with functionally-related teams, product/module owners, technical product managers, development teams, and operations to help communicate status and make the best engineering decisions. Coaching team members on effective cross-team communication. Monitor and improve the operational and financial sustainability of your services by: Understanding and monitoring key operational metrics (e.g., consumption of metered 3rd party resources, infrastructure utilization, performance over time) for your services. Understand and communicate how different technical decisions will impact these metrics. Supporting budget planning by articulating team needs, in the context of the vision, strategy, and roadmap. This includes predicting and justifying the need for increasing or decreasing team size. Educating staff on the basics of evaluating the operational health of the team and its services and working with them to propose methods for improvement. This might describe you Worked as a senior engineer, team lead, architect, or manager on at least three large-scale, complex systems during initial development or major feature development and at least one consecutive year of product support and minor feature enhancements. Written software for other developers and enjoy writing good documentation of libraries and SDKs to enable them to be successful. You enjoy decomposition of problems into distinct parts and striving for collective understanding. Beginning to identify beneficial behavioral and organizational concepts, patterns, and principles and attempt to apply them across a variety of different situations. Effectively communicates technical or abstract concepts to other engineers, technical and non-technical/business peers, and your manager. Have a decision-making process that allows you to identify and gather applicable data/facts, weigh tradeoffs, and mitigate any of your existing biases without getting paralyzed when working with incomplete information. Decisions to be made are usually well-defined and will often be scoped beyond your immediate work/team. Experience in coaching individuals, with varying degrees of competency and differing communication/learning styles, in technical and non-technical skills. Proficient with, and the ability to stay current on, development and deployment technologies such as: Languages: C#, Terraform, Typescript Interservice Communication: HTTP API patterns (ReST, RPC, GraphQL), brokered and non-brokered messaging Security: SAML, OAuth 2, OIDC, data encryption, signing, CSRF System Performance: load testing, application profiling, OS profiling Operational Readiness: diagnostic and audit logging, metrics, tracing, monitoring, alerting Deployment: VMs, containers, cloud providers, configuration management, canary deployments Network: TCP/IP, HTTP, Firewalls, load balancers Other things to note This role can be worked from any U.S. remote location. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Lead end-to-end process reengineering initiatives, facilitate journey mapping workshops, design future-state processes, and support change management. | Experience in process improvement, journey mapping, process modeling, and collaboration with cross-functional teams, with a background in operations or related fields. | The Business Solutions team has an opportunity for a Process Lead. As a Process Lead, you’ll be responsible for leading end-to-end process reengineering initiatives that improve efficiency, customer experience, and scalability across the organization. This role partners closely with business and technology teams to document current-state journeys, design future-state processes, and drive sustainable change through implementation. Ready to get in the driver’s seat? Join us! What you’ll do Lead process reengineering efforts from discovery through implementation, focusing on efficiency, scalability, and improved customer and employee experiences Facilitate detailed journey mapping workshops to document current-state processes, pain points, handoffs, and system interactions Design future-state process models, including workflows, decision points, controls, and supporting technology requirements Partner with business leaders, product, technology, and operations teams to align process improvements with strategic objectives Identify opportunities for automation, simplification, and standardization across end-to-end processes Develop clear process documentation, including journey maps, process flows, RACI models, and standard operating procedures Support change management efforts by collaborating with stakeholders on communication, training, and adoption of new processes Define and track process performance metrics to measure success and drive continuous improvement This might describe you Experience leading end-to-end process improvement or reengineering initiatives in a complex business environment Strong background in journey mapping, process modeling, and documenting current- and future-state workflows Ability to facilitate cross-functional workshops with business, operations, and technology stakeholders Comfort translating business problems into clear process designs, requirements, and improvement opportunities Experience partnering with product and technology teams to drive process-enabled change Strong analytical skills with the ability to identify root causes, risks, and improvement opportunities across systems and handoffs Excellent communication skills, with the ability to influence and align stakeholders at multiple levels of the organization Bachelor’s degree in Business, Operations, Engineering, or a related field (or equivalent experience) Over and above Key Certifications: Lean Six Sigma: Green Belt or Black Belt for process efficiency Project Management Professional (PMP): For leading complex initiatives undefined Essential Skills & Experience: 3-5 years' experience in process improvement, or operations, often in fast-paced environments. Technical Skills in process mapping (Visio, Lucidchart), ERP/HRIS systems (SAP, Oracle), Data Analysis (Excel, Tableau), Process Modeling. Strong leadership, communication, analytical thinking, problem-solving, and change management. Experience supporting digital transformation or automation initiatives Familiarity with process performance metrics, KPIs, and continuous improvement practices Experience working in insurance, financial services, or a regulated environment Other things to note This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Manage and optimize financial data lifecycle and systems to support finance and accounting reporting, analysis, and compliance while collaborating across departments. | Experience with financial systems (preferably Workday), SQL skills, knowledge of finance and accounting data requirements, and familiarity with regulatory compliance like SOX. | As a Financial Systems Analyst, you will serve as a key individual contributor bridging IT and the interests of Hagerty’s Finance and Accounting team. In this role you ensure the end-to-end data lifecycle for financial systems is effectively configured, maintained, and optimized to support the organization’s financial reporting, accounting processes, and overall financial analysis strategy. This role involves collaborating with Finance, Accounting, Treasury, IT, and other departments to ensure that financial data is accurate, accessible, and supports business decision-making. Ready to get in the driver’s seat? Join us! What you’ll do Identify, combine, and enrich data to design and develop measures and metrics for general ledger, financial reporting, and similar accounting and finance department needs. Actively contribute to the planning and execution of the accounting and finance data roadmap by creating development-ready requirements that include data source identification, data transformations, business rules, data validation rules, data reconciliation processes, data controls, and other requirements in collaboration with engineering, analytics, and business teams. Analyze financial processes and workflows, identify inefficiencies, and recommend system and process improvements to enhance accuracy and efficiency. Provide ongoing support and training to finance and accounting users to ensure they can effectively use the financial systems and tools for their roles. Lead or participate in testing efforts for system upgrades, patches, and new implementations, ensuring that financial data flows correctly and aligns with business needs. Ensure the financial data system complies with relevant regulatory, audit, and internal control requirements, such as SOX (Sarbanes-Oxley Act). Write SQL code to query, transform, combine, analyze, and visualize data and prepare it for production release following best practices including debugging, versioning, documentation, and peer review. You design data and analytic solutions to solve ambiguous and hypothetical business problems. You take reasonable measures to ensure accuracy, appropriateness, and completeness of data and method of analysis for the task, pursue problem identification and recommend solutions. In your role as an established individual contributor, you work to achieve day-to-day objectives that contribute to specific operational targets. You are the owner of the items on your to-do list. You communicate with colleagues typically within your own job area and may communicate externally as necessary. You may work to gain cooperation by sharing information about policies and procedures to other teams. The problems or issues that you face in your job are identifiable and typically solved using precedent or conducting analyses and using your discretion. You may help your team improve work practices by recommending adjustments to existing systems and processes. You work independently with general supervision on larger, moderately complex projects/assignments. You may take the lead on defined components of projects or processes within area of responsibility, as well as provide guidance to more junior team members. This might describe you Bachelor's or higher degree. Equivalent relevant experience may be considered in lieu of a degree. System experience with large general ledger applications preferably Workday but others like Oracle and SAP will be considered. Experience specifically with Workday Accounting Center & Prism desired. Experience integrating with data analytics and warehousing tools preferably Snowflake. Practical knowledge and skills using SQL or similar to query, combine, transform, visualize, and analyze data. Experience analyzing and developing data requirements for finance and accounting systems. Familiarity with insurance accounting principles and financial reporting, including experience with general ledger, reconciliations, and financial close processes. Practical knowledge working with transactional and relational databases. Strong decision-making and critical-thinking skills. Effectively present complex technical topics to non-technical and technical audiences at all levels. Other things to note This role can be worked from any U.S. remote location. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Manage and optimize financial data lifecycle, collaborate with finance and IT teams, analyze and improve financial processes, support system upgrades, and ensure compliance with regulatory requirements. | Bachelor's degree or equivalent experience, strong technical aptitude with data tools, familiarity with financial reporting and SOX compliance, effective communication, and ability to solve ambiguous business problems. | As a Financial Systems Analyst, you will serve as a key individual contributor role bridging IT and the interests of Hagerty’s Finance and Accounting team. In this role you ensure the end-to-end data lifecycle for financial systems is effectively configured, maintained, and optimized to support the organization’s financial reporting, accounting processes, and overall financial analysis strategy. This role involves collaborating with Finance, Accounting, Treasury, IT, and other departments to ensure that financial data is accurate, accessible, and supports business decision-making. Ready to get in the driver’s seat? Join us! What you’ll do Identify, combine, and enrich data to design and develop measures and metrics for general ledger, financial reporting, and similar accounting and finance department needs. Actively contributes to the planning and execution of the accounting and finance data roadmap by creating development-ready requirements that include data source identification, data transformations, business rules, data validation rules, data reconciliation processes, data controls, and other requirements in collaboration with engineering, analytics, and business teams. Analyze financial processes and workflows, identify inefficiencies, and recommend system and process improvements to enhance accuracy and efficiency. Provide ongoing support and training to finance and accounting users to ensure they can effectively use the financial systems and tools for their roles. Participate in testing efforts for system upgrades, patches, and new implementations, ensuring that financial data flows correctly and aligns with business needs. Support that the financial data system complies with relevant regulatory, audit, and internal control requirements, such as SOX (Sarbanes-Oxley Act). Write SQL code to query, transform, combine, analyze, and visualize data and prepare it for production release following best practices including debugging, versioning, documentation, and peer review. You design data and analytic solutions to solve ambiguous and hypothetical business problems. You take reasonable measures to ensure accuracy, appropriateness, and completeness of data and method of analysis for the task, pursue problem identification and recommend solutions. You complete your assigned tasks with information provided by team members, and you regularly provide progress updates to your manager. You communicate with team members to gather, confirm and convey information and may communicate externally as necessary. Problems you face are day-to-day and typically recurring. You navigate most problems by following established procedures to find a resolution. When unfamiliar challenges arise, you seek guidance from peers and/or more senior team members. You may contribute to minor changes in systems and processes to solve problems. This might describe you Bachelor's or higher degree. Equivalent relevant experience may be considered in lieu of a degree. You have broad theoretical knowledge of information technology, computer science, or other data-related discipline. You are familiar with concepts and types of data visualization. You are familiar with concepts of working with data and possess strong technical aptitude for learning code-based tools to query, combine, transform, visualize, and analyze data. You possess strong decision-making and critical-thinking skills. You are effective at oral and written communication. Other things to note This role can be worked from any U.S. remote location. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

The Workday Systems Controls Analyst is responsible for managing and evaluating internal controls within the Workday environment, ensuring compliance with regulatory standards and supporting audits. This role involves collaborating with various teams to maintain a secure and well-governed Workday platform. | Candidates should have a bachelor's degree in a related field and proven experience with Workday security and controls. Knowledge of internal controls, SOX compliance, and strong analytical and communication skills are essential. | As a Workday Systems Controls Analyst, you will be responsible for managing and evaluating internal controls within the Workday environment, including access controls, data integrity, system configurations, and change management processes. This role ensures compliance with regulatory standards (e.g., SOX), supports audits, and collaborates with Finance, HR, IT, and Security teams to maintain a secure and well-governed Workday platform. Ready to get in the driver’s seat? Join us! What you’ll do Design, implement, and monitor internal controls related to Workday modules (Finance, HCM, Prism, Accounting Center, Payroll, etc.). Ensure Workday configuration and processes align with company policies, SOX requirements, and audit best practices. Maintain and analyze security and access controls in Workday to ensure segregation of duties (SoD). Responsible for internal and external audit requests by providing required documentation, access logs, and control walkthroughs. Conduct periodic user access reviews, control assessments, and configuration audits within Workday. Assist with change management processes related to Workday updates, enhancements, and integrations. Coordinate with business units and IT to remediate identified risks, control deficiencies, or policy violations. Document processes, workflows, and control matrices related to Workday governance. Stay current on Workday system releases and assess potential control impacts. This might describe you Bachelor's degree in Information Systems, Accounting, Business Administration, or a related field. Proven experience with Workday security, controls, or system administration. Knowledge of internal controls, SOX compliance, and audit methodologies. Experience with access management, data integrity, and system configuration in Workday. Strong problem-solving and documentation skills. Strong analytical and problem-solving skills. Excellent communication, interpersonal and collaboration skills. Ability to work independently and as part of a team in a fast-paced environment. Ability to interpret and enforce IT and business control policies across departments. Workday certifications (e.g., Workday Security, Workday Financials) are a plus. Certifications such as CISA, CIA, or related are a plus. Comfortable navigating conversations with individuals who hold differing viewpoints, and able to help find common ground in challenging or high-stakes situations. Other things to note This role can be worked from any U.S. remote location. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.