GTT, LLC

Perform installation, maintenance, and repair of engineering equipment, troubleshoot issues, collaborate with teams, document activities, provide training, ensure safety compliance, and communicate with clients. | At least 5 years of field service experience, strong engineering knowledge, problem-solving skills, relevant certifications, and excellent communication abilities. | Job Title: Senior Field Service Representative Company Overview: GTT, LLC is a leading provider of advanced engineering and technical services, specializing in delivering innovative solutions to clients across various industries. With a commitment to excellence and customer satisfaction, GTT, LLC fosters a dynamic work environment that encourages professional growth and technical expertise. Role Overview: As a Senior Field Service Representative, you will play a critical role in supporting and maintaining complex engineering systems onsite. Your expertise will ensure the reliability and efficiency of client operations while providing exceptional technical support and service. What You'll Do: - You will perform installation, maintenance, and repair of engineering equipment and systems. - You will troubleshoot technical issues and provide timely solutions to minimize downtime. - You will collaborate with engineering teams to implement system upgrades and improvements. - You will document service activities and maintain accurate records of work performed. - You will provide training and guidance to junior field service staff. - You will ensure compliance with safety standards and company policies during all onsite activities. - You will communicate effectively with clients to understand their needs and provide excellent customer service. What You Bring: - You have at least 5 years of experience in field service or technical support roles. - You possess strong knowledge of engineering systems and mechanical/electrical troubleshooting. - You have excellent problem-solving skills and the ability to work independently. - You hold relevant certifications or technical qualifications related to field service. - You have strong communication skills and a customer-focused attitude. Bonus Points If You Have: - Experience working in the energy or manufacturing sectors. - Familiarity with safety regulations and compliance standards. - Ability to read and interpret technical drawings and schematics. - Previous experience mentoring or leading a team. What We Offer: - We offer competitive hourly pay at $60/hr. - We offer a supportive and collaborative work environment. - We offer opportunities for professional development and career advancement. - We offer comprehensive safety training and resources. - We offer the chance to work onsite in Kennewick, WA with a dynamic team. Ready to Apply? To apply, please ensure your CV is up to date and submit your application through the provided link. We look forward to considering you for this exciting opportunity at GTT, LLC.

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with teams, and support HR and Workday systems. | Minimum 2 years customer service experience, bilingual Spanish-English fluency, CRM and Microsoft Office proficiency, strong problem-solving and multitasking skills. | Job Title: Customer Service Representative Company Overview: GTT, LLC is a leading global communications provider dedicated to delivering high-quality network services and customer support. With a commitment to innovation and customer satisfaction, GTT serves a diverse client base across multiple industries, ensuring seamless connectivity and exceptional service. Role Overview: As a Customer Service Representative at GTT, LLC, you will play a crucial role in supporting our bilingual customer base by providing timely and effective assistance. This role is designed for individuals who are fluent in both Spanish and English and are passionate about delivering excellent customer experiences. What You'll Do: - You will handle inbound and outbound customer inquiries in both Spanish and English. - You will resolve customer issues related to network services, billing, and technical support. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will provide support for HR-related inquiries and Workday system assistance. - You will maintain up-to-date knowledge of company products, services, and policies. - You will contribute to continuous improvement initiatives to enhance customer service processes. What You Bring: - You bring at least 2 years of experience in a customer service or contact center role. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office applications. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience with Workday or HR help desk support. - Previous experience in the telecommunications or network services industry. - Additional language skills beyond Spanish and English. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee wellness programs and team-building activities. Ready to Apply? Please submit your resume and a cover letter detailing your bilingual customer service experience to our careers portal at www.gttcareers.com/apply. We look forward to hearing from you!