Granite State Manufacturing

Provide customer support via chat and text, resolve inquiries, maintain records, and contribute to process improvements. | Fluency in English, customer service experience, proficiency with chat tools and CRM, multitasking, remote work capability, and availability for full-time shifts. | Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role We are seeking a highly motivated and customer-oriented Virtual Tele Chat Agent to join our Administrative team. In this full-time, hourly role, you will serve as the first point of contact for our customers via text and chat platforms, delivering exceptional assistance while resolving inquiries efficiently. If you are fluent in English, possess outstanding communication skills, and enjoy working in a fast-paced virtual environment, this could be the perfect opportunity for you. What You'll Do • Provide prompt and courteous responses to customer inquiries through chat and text message platforms. • Assist customers with product or service-related questions, troubleshooting, and issues in a professional manner. • Collaborate with internal teams to resolve complex customer problems and deliver solutions quickly. • Maintain accurate and detailed records of customer interactions using designated tools and systems. • Proactively identify opportunities to enhance the customer experience and contribute feedback for process improvements. • Meet or exceed performance goals, including response times, resolution times, and customer satisfaction metrics. • Stay updated on company products, services, and policies to deliver accurate and current information to customers. Qualifications • Fluency in English, with excellent written communication and comprehension skills. • Previous experience in customer service, chat support, or a related role is preferred. • Proficiency in using chat tools, CRM software, or similar systems. • Strong multitasking abilities to manage multiple conversations simultaneously with attention to detail. • Ability to work independently in a remote environment while maintaining productivity and focus. • Availability to work full-time, including occasional weekends or holidays as needed by the team schedule. • Strong problem-solving skills with a customer-first attitude. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The Pay Range For This Role Is 20 - 33 USD per hour(Remote (Lawrence, Kansas, US))

Respond to customer inquiries via multiple channels, resolve complaints, document interactions, and collaborate with teams to ensure customer satisfaction. | High school diploma, fluent English, strong communication and problem-solving skills, ability to handle high-volume interactions, and reliable remote work setup. | Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role We are looking for motivated and enthusiastic individuals to join our Customer Support team as Entry-Level Customer Service Representatives. This is a fully remote, full-time hourly position, perfect for those eager to provide exceptional customer service while working from the comfort of their own home. As a vital first point of contact, you will assist customers by addressing their inquiries, resolving issues, and ensuring a seamless and positive experience. What You'll Do • Respond promptly to customer inquiries through email, chat, and phone in a courteous and professional manner. • Resolve customer complaints and provide appropriate solutions, ensuring high customer satisfaction. • Identify and escalate issues that require further assistance or specialized attention. • Maintain an up-to-date knowledge of the company's products, services, policies, and procedures. • Accurately document interactions and customer information in the company’s CRM system. • Collaborate with team members and other departments to address customer needs and improve processes. • Contribute to meeting team performance goals and key metrics, such as response time and resolution time. Qualifications • Fluent in English, with excellent written and verbal communication skills. • A high school diploma or equivalent; bachelor’s degree is a plus. • Ability to handle high-volume customer interactions in a fast-paced environment. • Strong problem-solving and multitasking abilities. • Comfortable with using technology, including familiarity with CRM systems, email, chat tools, and basic troubleshooting. • Reliable internet connection and a quiet space to work remotely. • Previous customer service or call center experience is desirable, but not required—training will be provided. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The Pay Range For This Role Is 23.17 - 33.15 USD per hour(Remote (Summerville, South Carolina, US))

Provide prompt and professional assistance via live chat or tele chat, troubleshoot customer issues, document interactions, and collaborate with teams to ensure customer satisfaction. | Entry-level customer support experience, proficiency in English, strong communication and typing skills, ability to multitask in chat, and flexibility to work varied shifts. | Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role We are seeking a highly motivated and customer-oriented Live Chat or Tele Chat Support Agent to join our dynamic Administrative team. In this full-time, hourly position, you will play a key role in ensuring seamless communication and exceptional support for our customers. You will be responsible for providing prompt and professional assistance via live chat or tele chat, addressing customer inquiries, resolving issues, and fostering a positive customer experience. As a representative of our brand, your proficiency in the English language and attentiveness will be crucial to successfully carrying out this role. What You'll Do • Respond to customer inquiries and concerns promptly through live chat or tele chat in a courteous and professional manner. • Troubleshoot and resolve customer issues, escalating cases to the appropriate department when necessary. • Provide accurate and detailed information about products, services, or policies to customers. • Maintain a high level of product knowledge to assist customers effectively. • Document and update customer interactions and feedback in the company’s CRM system. • Work collaboratively with other teams to ensure a seamless and efficient resolution of customer concerns. • Meet or exceed performance metrics, including response times and customer satisfaction scores. • Actively listen to customer needs and provide solutions tailored to their specific requirements. • Stay current with company updates, promotions, and process changes. • Uphold and promote the company's values while interacting with customers. Qualifications • Proficiency in English with excellent written and verbal communication skills. • Previous experience in a customer service or support role, preferably within a live chat environment. • Strong typing skills and the ability to handle multiple chat conversations simultaneously. • Ability to work both independently and collaboratively as part of a team. • Proven problem-solving skills with a focus on delivering effective solutions. • Strong organizational skills and attention to detail. • Flexibility to work various shifts, including evenings and weekends, as needed. • Familiarity with CRM software and basic technical troubleshooting is a plus. • A positive and professional attitude with a commitment to delivering exceptional customer experiences. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The Pay Range For This Role Is 18.81 - 37.61 USD per hour(Remote (Erie, Pennsylvania, US))