Granite State Manufacturing

Compensation

Full Description

Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role We are looking for motivated and enthusiastic individuals to join our Customer Support team as Entry-Level Customer Service Representatives. This is a fully remote, full-time hourly position, perfect for those eager to provide exceptional customer service while working from the comfort of their own home. As a vital first point of contact, you will assist customers by addressing their inquiries, resolving issues, and ensuring a seamless and positive experience. What You'll Do • Respond promptly to customer inquiries through email, chat, and phone in a courteous and professional manner. • Resolve customer complaints and provide appropriate solutions, ensuring high customer satisfaction. • Identify and escalate issues that require further assistance or specialized attention. • Maintain an up-to-date knowledge of the company's products, services, policies, and procedures. • Accurately document interactions and customer information in the company’s CRM system. • Collaborate with team members and other departments to address customer needs and improve processes. • Contribute to meeting team performance goals and key metrics, such as response time and resolution time. Qualifications • Fluent in English, with excellent written and verbal communication skills. • A high school diploma or equivalent; bachelor’s degree is a plus. • Ability to handle high-volume customer interactions in a fast-paced environment. • Strong problem-solving and multitasking abilities. • Comfortable with using technology, including familiarity with CRM systems, email, chat tools, and basic troubleshooting. • Reliable internet connection and a quiet space to work remotely. • Previous customer service or call center experience is desirable, but not required—training will be provided. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The Pay Range For This Role Is 23.17 - 33.15 USD per hour(Remote (Summerville, South Carolina, US))