Granicus

Lead early adoption and product readiness for new AI features by coordinating beta programs and validating releases. | Requires 7+ years in program management or delivery leadership with AI, SaaS, or public sector experience preferred. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary As Granicus accelerates investment in AI‑powered solutions for government, the organization has reached an inflection point where how new capabilities are introduced to customers is as important as what is built. Granicus is seeking a Senior Program Manager to lead early adoption and product readiness for new AI features and capabilities. This role plays a key part in ensuring that new releases are well validated, customer ready, and smoothly adopted before broader rollout. The Program Manager will work cross functionally with Engineering, Design, Presales, and Implementation teams to coordinate beta programs, track readiness, and support a consistent, high quality launch experience across our AI portfolio. This role is ideal for someone who enjoys working across teams, bringing structure to complex efforts, and helping innovative products succeed in real customer environments. What Your Impact Will Look Like Early Adoption and Beta Programs Own and manage early-stage adoption for new AI features and products Define program goals, timelines, and success criteria Coordinate customer participation with Sales, Presales, and Implementation partners Collect and synthesize feedback to inform product improvements and release decisions Product Readiness and Stability Partner with Product and Engineering teams to support release readiness planning Track and coordinate resolution of issues identified during early adoption Support validation that new releases continue to perform as expected across existing functionality Help ensure new features meet usability and quality expectations prior to general availability Cross Functional Collaboration Serve as a central point of coordination across Engineering, Design, Presales, and Implementation Support early alignment on design considerations and customer use case Facilitate regular check ins focused on readiness, risks, and launch coordination Ensure customer facing teams are informed and prepared for upcoming changes Reporting and Communication Provide clear visibility into early adoption outcomes and readiness status Surface insights and trends from customer feedback Support leadership with structured updates on progress, risks, and decisions You Will Love This Job If You Have Reqiired Experience 7+ years of experience in program management, product operations, or delivery leadership Experience working cross functionally with technical and customer facing teams Strong organizational and communication skills Ability to manage multiple workstreams in a fast-paced environment Preferred Experience with AI, data driven, or SaaS products Background in B2B or public sector technology Experience running beta, pilot, or early access programs What Success Looks Like New AI capabilities are adopted smoothly and confidently by early customers Product teams receive clear, actionable feedback prior to broad release Launch readiness is well coordinated across teams Customers experience consistent quality and reliability as new features are introduced Pay Range USD $73,800.00 - USD $134,800.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Direct AI agents to implement software and review pull requests ensuring security and compliance in a FedRAMP environment. | Strong engineering fundamentals with hands-on experience directing coding agents and maintaining high quality through rigorous code review. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus serves more than 7,000 public-sector agencies and powers approximately 30 billion digital interactions annually. Within the Office of the CTO, we operate an AI-native software development lifecycle: a production engineering model in which autonomous agents perform high-confidence implementation work and senior engineers orchestrate, review, and own the outcome. The model is established and operating; we are scaling it across additional delivery teams. This role joins one of those teams. Our engineering standards are calibrated to the practices used by leading software and AI organizations — generator-verifier architecture, eval-driven development, staged deployment, and high-volume autonomous pull-request pipelines — operated within a FedRAMP-authorized environment. We are hiring practitioners who will set and uphold these standards, not engineers who simply use AI tooling. Operating constraints (non-negotiable): agents execute only within branches; all agent-generated code passes senior human review before merging to production; autonomous execution is a force multiplier and does not transfer accountability away from the responsible engineer. Compliance obligations — NIST 800-53 Rev 5, WCAG, SOC 2, and applicable FedRAMP authorizations — are treated as engineering requirements and a source of competitive advantage. Why this role exists When agents produce the majority of initial implementation, the scarce engineering skill shifts from authoring code to directing it, reviewing it rigorously at volume, and owning whether it is correct. This role is for a senior engineer who has made that transition: decomposing work for the agent array, authoring the evaluation suites that hold agent output to a measurable standard, reviewing agent-generated pull requests with greater rigor than most engineers apply to their own work, and shipping production code within a FedRAMP-authorized environment. The role contributes to defining how engineers operate in an AI-native lifecycle, not merely to adopting AI tooling. What Your Impact Will Look Like Direct the agent array on production workstreams — decompose problems into tasks suitable for agent execution, dispatch them, and integrate the output into shipped software. Review agent-generated pull requests at volume and at depth — identify correctness, security, and accessibility defects that automated tests do not catch, while maintaining review throughput and a consistent quality bar. Author evaluation suites that make quality measurable — define criteria under which the pipeline validates correctness rather than relying on subjective assessment. Eval-driven development is your standard practice. Own quality end to end — correctness, performance, security posture, and WCAG accessibility of the software your team ships, irrespective of which component or agent produced the initial implementation. Advance workstreams along the autonomy ladder on the basis of evidence — move work from supervised to autonomous execution when measured reliability supports it, and revert promptly when it does not. Strengthen the development lifecycle itself — identify where patterns, prompts, or pipeline components degrade at volume and work with the lead architect to remediate them. Maintain agent operations within the security boundary — branch-only execution, vaulted credentials, sandboxed actions, and in-VPC inference. Throughput does not justify exceptions. OWNERSHIP FROM DAY ONE An active workstream directed through the agent array Agent pull-request review as a core, high-signal responsibility Evaluation suites authored and owned for your team’s deliverables End-to-end quality ownership within the FedRAMP-authorized environment SCOPE YOU WILL GROW INTO Higher autonomy ratios substantiated by reliability data Reusable prompt and evaluation patterns adopted by other engineers Contribution to the lifecycle standards as a co-author, not only a user Mentorship of engineers transitioning to agent-directed delivery You Will Love This Job If You Have Required Strong engineering fundamentals. Data structures, systems design, and testing, with the ability to read unfamiliar code quickly and assess it accurately. Agents amplify engineering judgment; they do not substitute for it. A record of shipping production software you owned the quality of, including responsibility for diagnosis and remediation when it failed. Hands-on experience directing coding agents on production work, including their failure modes and the practice of reviewing agent-generated code critically rather than approving it by default. Demonstrated code-review competence. You identify defects that automated tests do not catch, provide actionable feedback, and maintain a high bar without becoming a bottleneck. High autonomy. You advance work without step-by-step direction and escalate issues proactively. Preferred High-assurance or regulated experience. Shipping within FedRAMP, defense, financial services, healthcare, or another NIST 800-53 / SOC 2 / HIPAA-bound environment. Depth in evaluation authoring or test-first development within a rigorous engineering culture. Full-stack range, sufficient to review front-end and back-end agent output with equal confidence. Public-sector or govtech experience and familiarity with the relevant end users. Indicators of a strong fit You deliver more effectively by directing multiple agents than by authoring code directly, while retaining a precise understanding of the intended implementation. You regard rigorous code review as a core engineering competency. You prefer to establish quality through evaluation suites rather than through discussion. You treat the agent array as leverage and reliably identify when its output is incorrect. You want to contribute to how engineering is practiced here, not only to apply new tooling. Indicators this role is not a fit You measure your contribution by lines of code personally authored. That metric does not apply in this model. You approve pull requests without thorough review under time pressure. At agent volume, this is the primary path by which defects reach production. You are uncomfortable owning quality for code you did not author. Ownership here is intentionally decoupled from authorship. You regard evaluation and compliance as impediments to shipping. You prefer narrowly scoped tickets and no involvement in how the system operates. Pay Range USD $88,000.00 - USD $216,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Design, implement, and support automation, deployment, monitoring, and operational reliability across cloud and hosted application environments. | Mid-level experience in DevOps, platform engineering, cloud infrastructure, automation, and troubleshooting with ability to work independently and collaborate across teams. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary • The DevOps Engineer II is a mid-level engineering position responsible for designing, implementing, and supporting automation, deployment, monitoring, and operational reliability across cloud and hosted application environments. This role partners closely with software engineering, site reliability, security, and infrastructure teams to improve continuous integration and continuous delivery processes, infrastructure automation, platform operations, and service resilience. • The successful candidate will demonstrate solid hands-on experience with DevOps practices, cloud infrastructure, systems administration, automation, and troubleshooting, along with the ability to work independently on moderately complex technical efforts. This position is intended for engineers who have moved beyond foundational support responsibilities and are expected to drive platform reliability and efficiency by applying AI across CI/CD, observability, incident response, and infrastructure operations—optimizing builds and pipelines; detecting and diagnosing failures faster; using predictive insights to spot anomalies and bottlenecks; and recommending cost and resource utilization improvements. What Your Impact Will Look Like • • Own and support software delivery activities, including build, deployment, release, and environment management processes across multiple applications and infrastructure environments. • Design, maintain, and improve CI/CD pipelines used to build, test, secure, and deploy applications with greater efficiency and consistency. • Provision, configure, and maintain infrastructure in cloud and hosted environments using automation and infrastructure as code practices. • Troubleshoot and resolve application, deployment, infrastructure, and environment issues with limited supervision, including participation in incident response and root cause analysis. • Monitor system health, review logs and telemetry, and implement improvements in reliability, performance, scalability, and operational efficiency. • Contribute to standardization of engineering practices, reusable automation, deployment patterns, and operational runbooks. • Collaborate across engineering, support, operations, and security teams to resolve issues, support releases, and improve platform and delivery processes. • Apply established security, compliance, and operational standards in all engineering activities and identify opportunities to strengthen controls and reduce risk. • Participate in operational support and on-call activities, and take ownership of assigned issues through resolution and follow-through. • Provide guidance to more junior engineers through knowledge sharing, documentation, and day-to-day technical collaboration. You Will Love This Job If You Have • • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. • Professional experience in DevOps, platform engineering, systems engineering, cloud infrastructure, or a related engineering discipline. • Demonstrated working knowledge of DevOps concepts, including CI/CD, automation, infrastructure as code, cloud operations, release management, and system reliability. • Experience with Linux and/or Windows administration, scripting, source control, cloud platforms, and troubleshooting in production or pre-production environments. • Practical experience with containers, infrastructure as code, monitoring, logging, and operational support processes. • Ability to work independently on assigned tasks and projects, manage competing priorities, and deliver reliable results in a fast-paced engineering environment. • Effective written and verbal communication skills and the ability to collaborate across technical teams while clearly communicating technical issues, risks, and recommendations. • Demonstrated accountability, sound judgment, attention to detail, and commitment to operational excellence and continuous improvement. • Ability to use approved AI-enabled tools responsibly to improve productivity, support troubleshooting, enhance documentation, and assist engineering workflows. • Engineers are expected to incorporate AI-enabled tools into day-to-day engineering practices as a standard first approach to improve efficiency, troubleshooting, documentation, and workflow speed and structure effective prompts and task flows while ensuring all outputs are reviewed and aligned with security, compliance, and quality expectations. • Career Growth and Work Environment • This is a mid-level individual contributor position intended for engineers who can perform assigned responsibilities with increasing independence and technical judgment. The DevOps Engineer II is expected to handle routine and moderately complex technical work with limited supervision, contribute to operational and engineering improvements, and continue building depth in platform engineering, cloud operations, automation, and reliability practices. • This is a full-time position and may include participation in a rotational on-call support model. The role may support systems and environments critical to business operations and therefore requires strong adherence to established operational, security, and compliance standards, along with a willingness to take ownership of issues, contribute to documentation and process maturity, and support the success of the broader engineering organization.   Other Job Info • On-call support required on rotational basis Pay Range USD $75,000.00 - USD $105,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. • A few culture highlights include – Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. Health & Wellness • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Lead AI product strategy, deployment, commercialization, and cross-functional alignment to scale AI capabilities across government experience platforms. | 15+ years in product/engineering leadership, strong AI/ML and commercial acumen, experience with pricing strategies, and ability to lead complex initiatives at scale. | Job Summary The VP, AI Product & Deployment is responsible for building and operating the system that turns AI capabilities into repeatable, scalable, revenue-generating products across the Government Experience platform. This role unifies product strategy, real-world deployment, and commercialization into a single operating model-ensuring that Granicus AI initiatives are grounded in customer reality and deliver measurable outcomes. Unlike traditional product leadership roles, this position is accountable for what gets built, what works in the field, and what successfully scales across the customer base. Ownership spans the full lifecycle of AI products across the Government Experience Agent (GXA), Government Experience Insights (GXI), and Government Experience Cloud (GXC), operating at the intersection of Product, Engineering, Go-To-Market, and Customer Experience. Why This Role Matters Granicus operates at a scale few companies can match serving thousands of government organizations and hundreds of millions of constituents across the US, UK, Australia, and beyond. This role defines how AI transforms the platform from a collection of applications into a true operating system for government experience where data, workflows, and agents work together to deliver measurable outcomes for the public. This is a high-visibility, high-impact role at a pivotal moment in the company's trajectory. What Your Impact Will Look Like AI Product & Platform Leadership • Define and operate a unified AI product system across GXA, GXI, and GXC • Translate customer needs, deployment learnings, and market signals into clear product priorities • Drive a multi-year roadmap grounded in real-world usage and adoption • Build business cases for investment to meet market narrative and promises to customers • Partner with Engineering and Data Science to deliver scalable, production-ready AI capabilities • Serve as the primary AI product voice to executive leadership, the board, PE sponsors, and potential acquirers Pricing, Packaging, and Commercial Strategy • Define pricing, packaging, and tiering models for GXA, GXI, and GXC • Lead the transition from traditional licensing to consumption- and outcomes-based pricing • Partner with Product Marketing on positioning, differentiation, and GTM narrative • Collaborate with Finance and Revenue leadership on ARR and margin modelling • Use deployment data to validate willingness-to-pay and outcome value across segments Cross-Functional Leadership • Align Product, Engineering, Agent Factory, GTM, Sales Engineering, and Customer Experience • Act as the central integrator of AI strategy and execution across the company • Represent AI product and deployment strategy internally and externally Feedback Loop, Adoption, and Revenue • Build a closed-loop system connecting build (Agent Factory) 12 deploy (FDE) 12 standardize (Product) 12 scale (GTM) • Instrument deployment, usage, and outcome data to inform roadmap and pricing decisions • Own AI success metrics including adoption, time-to-value, utilization, ROI, and expansion ARR • Establish guardrails to prevent inappropriate discounting of AI capabilities Productization & Scale • Serve as final authority on what becomes a product versus bespoke deployment • Convert successful deployments into supported, commercially packaged offerings • Prevent fragmentation by enforcing clear productization criteria Forward Deployed Engineering • Help shape and scale a forward-deployed engineering (FDE) function, informed by best-in-class industry models • Partner with teams to bring AI solutions into complex government environments, particularly within strategic accounts • Serve as a key input and validation partner for AI product decisions through applied, in-field experience • Advise on and influence the allocation approach for when and how FDE resources are deployed AI Deployment Operating Model • Define standards, playbooks, and reference architectures for AI deployment across agencies • Reduce time-to-value and increase repeatability across implementations • Create reusable deployment patterns across priority domains, including: • • Web CMS and Service Requests • • Communications and Engagement • • Permitting, Licensing, and Compliance • • Records Requests and Transparency • • Agenda and Meeting Management You Will Love This Job If You Have Knowledge/ Skills/ Abilities • Deep understanding of AI/ML systems, agentic architectures, and data platforms • Strong product judgment informed by real-world deployment and customer outcomes • Ability to operate fluently across technical, commercial, and government audiences • Proven capability to lead cross-functional teams and complex initiatives at scale • Strong commercial acumen, including pricing strategy and revenue modeling • Executive presence with the ability to influence senior leadership and stakeholders • Ability to balance speed with operational discipline and accountability Experience/ Credentials • 15+ years of product and/or engineering leadership experience in enterprise SaaS, data platforms, or GovTech • Master of Business Administration (MBA) (strongly preferred) • Proven experience owning both product strategy and real-world technical deployment • Experience defining pricing and packaging for AI or platform products, including consumption or outcomes-based models • Track record of building and scaling cross-functional teams across Product, Engineering, and GTM • Experience operating in high-growth or private equity-backed environments • Public sector or GovTech domain expertise strongly preferred Other Job Info: This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. Pay Range USD $200,000.00 - USD $250,000.00 /Yr. About Us Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. • A few culture highlights include - Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • We bring in special guests from time to time to discuss issues that impact our employee population The Impact • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one. Here's what you can expect as a U.S.-based team member: Flexibility & Balance • Flexible Time Off - Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement - Support a productive home office environment. Health & Wellness • Multiple Health Plan Options - Including a 100% employer-paid plan. • Employer HSA Contributions - When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program - Stay active, your way. • On-Demand Mental Health Support - Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave - For both birthing and non-birthing parents. • Traditional & Roth 401(k) - With a generous company match. • Life & AD&D Insurance - 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms - Fuel your professional development. • Competitive Salary & Bonuses - Your contributions are valued and rewarded.

Manage medium-sized customer projects through implementation lifecycle, serve as primary client contact, track progress and risks, and enable customers to utilize the AMANDA product effectively. | 3-5 years project management experience in customer-facing roles, bilingual English/French, strong communication and analytical skills, knowledge of project management tools, and ability to obtain/maintain Secret-level government security clearance. | Job Summary This Project Manager role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management. As a Project Manager, you will be key partner in the successful rollout of projects across our customer base. This role is perfect for an individual with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. #Canada What Your Impact Will Look Like • Manage medium-sized customer projects during the implementation lifecycle. • Serve as the primary point of contact on projects for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.). • Prioritize initiatives based on business needs and requirements. • Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn. • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management. • Create and maintain project plans, project status reports, and other relevant project documentation. • Identify potential implementation risks and mitigation – as early as possible. • Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. • Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals. • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team. • Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products. • Security Requirements: • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. • Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42 You Will Love This Job If You Have • Are bilingual (English and French) – required. • Minimum of 3 to 5 years of experience in project management, preferably in a customer-facing role. • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients. • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met. • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement. • Knowledge of project management tools, methodologies, and best practices. • Ability to work independently and collaboratively within a team. • Ability to manage conflict and influence decision-making at all levels of the organization. • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects. • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth. • Solid understanding of Customer Relationship Management (CRM). • Proactive and data driven. • Demonstrate and ensure timelyand thorough communication of strategy, deliverable status, and results • Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you. • Have the ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions. • Have excellent communications skills – listening, verbal, and written. • Can help drive your team’s success and are a self-starter. • Preferred Skills: • Have served as a program manager for high-touch clients. • Possess a Project Management Professional Certification or Equivalent. • Have experience working with remote teams. • Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies. • Have previous experience with the AMANDA product. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a Canada-based team member: Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. Health & Wellness • Medical & Dental Benefits – 100% Employer-Paid. Comprehensive coverage for you and your family. • Vision Reimbursement Program – Keep your eyes on the future with vision care support. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Lead and manage technical implementations of the AMANDA platform for government clients, collaborating with cross-functional teams to deliver customized solutions and training. | 5+ years experience with Python, APIs, React, web technologies, strong technical literacy, and preferably AMANDA platform experience. | Job Summary Job Summary This Technical Implementation Consultant role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management. As a Technical Implementation Consultant, you will be an expert on the AMANDA platform, and a key partner in the successful rollout of projects across North America. You are a customer focused leader who works hand-in-hand with the project management team to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, internal and external APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role. #Canada What Your Impact Will Look Like • Master the AMANDA platform – you will be the internal expert on the implementation of the product. • Serve as an advisor to the customer as they improve their online processes. • Define features, phases, and solution requirements for customer implementations. • Provide specifications according to which the solution is defined, managed, and delivered. • Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients. • Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications. • In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality. • Clarify and drive implementation commitments. • Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer. • Develop training and implementation documentation for customized implementations. • Conduct system training for client administrators and developers, when applicable. • Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas. • Ensure acceptance criteria are clearly defined and verify it matches the requirements. • Stay up to date on the latest process, IT advancements, and programming languages to automate and modernize systems. • Effectively communicate your insights and plans to cross-functional team members. • Prioritize initiatives based on business needs and requirements. • Serve as a liaison between stakeholders and users. • Assess the needs of each client; recommend and document solutions. • Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary. You Will Love This Job If You Have • BA/BS degree or equivalent experience in development. • Have high level technical literacy and familiarity with a broad scope of technologies used to build web applications, which helps determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements. • 5+ years of experience with APIs, PostGreSQL, MySQL, JSON, XML, HTML, CSS and JavaScript. • 5+ years of experience with Python. • 2-5 years of experience with React. • Have ability to analyze a process, and easily see the “if/then” in the logic. • Have ability to build online forms and/or workflow strongly preferred. You know which fields need to be displayed on a form, and which questions are context sensitive (e.g. children dates of birth to be requested only where number of children is greater than zero). • Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results. • Have ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you. • Have ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions. • Have strong history of successfully facilitating technical implementations on time. • A problem-solver who can quickly change direction / update proposed solutions based on updated client specifications or system limitations. • Have a relentless commitment to prioritizing the most valuable work first. • Have excellent communications skills – listening, verbal, and written. • Can work both independently and as a member of cross-functional teams. • You have a track record of functioning well in a fast-paced, dynamic environment with competing demands. • Value the importance of user experience. • Have a passion for customers. • Are bilingual (English and French) – preferred. • Have served as a developer for high-touch clients. • Have previous experience with the AMANDA product. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a Canada-based team member: Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. Health & Wellness • Medical & Dental Benefits – 100% Employer-Paid. Comprehensive coverage for you and your family. • Vision Reimbursement Program – Keep your eyes on the future with vision care support. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Drive subscription sales and market expansion within a designated territory by managing leads, coordinating internal resources, delivering presentations, and negotiating contracts to meet sales targets. | Proven success in prospecting and closing sales, proficiency with CRM tools, ability to navigate complex sales environments, strong interpersonal and communication skills, and a strategic, client-focused sales approach. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Granicus Local Enterprise Sales Team is a dynamic, results-driven group charged with driving new revenue in a young and energized Cloud Vertical. Ours is a Team that values individual initiative as well as teamwork. What we do makes a difference. Our products and services improve the efficiency of government and the quality of people’s lives. The Enterprise Account Executive generates subscription sales for our SaaS platform and related services in an assigned territory. Local Enterprise Government includes large local municipalities and their most influential agencies and departments. #UnitedStates \n What your impact will look like: Drive sales generation and foster market expansion within the designated territory. Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing. Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions. Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential. Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement. Guide and educate prospects through the purchasing journey, providing insights and assistance as needed. Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets. Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly. Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies. Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals. Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation. Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped. Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback. Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system. Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends. Be prepared to travel approximately 25% of the time to engage with clients and prospects effectively. You'll love this job if you have the following skills and competencies: Effective Prospecting and Opportunity Closure: Demonstrates a track record of successfully identifying and nurturing sales leads through both direct outreach and in-person engagements, culminating in the successful closure of opportunities. Proficient in CRM Utilization: Proficiently utilizes customer relationship management software to efficiently track leads, manage opportunities, and streamline sales processes, ensuring effective follow-up and nurturing of prospects. Adaptability in Fast-Paced Environments: Thrives in dynamic, fast-paced environments, adept at managing multiple tasks and priorities under tight deadlines to maximize sales productivity and responsiveness to client needs. Client-Centric Problem-Solving: Possesses a genuine passion for helping clients overcome challenges, employing exceptional problem-solving skills to tailor solutions that address their specific pain points and drive value. Solution-Oriented Sales Approach: Executes sales processes within a solution-oriented framework, focusing on building strong relationships with clients and delivering persuasive oral and written communication to effectively communicate value propositions and drive sales outcomes. Utilization of Technology for Sales Enhancement: Comfortable and experienced in leveraging technology tools and platforms to enhance sales effectiveness, utilizing digital resources to streamline processes, gather insights, and drive engagement with prospects. Navigating Complex Sales Environments: Skilled in navigating committee-driven sales environments characterized by multiple stakeholders and decision-makers, adept at building consensus and overcoming objections to drive successful sales outcomes. Influencing Abilities and Persuasive Communication: Capable of effectively persuading and influencing potential clients to consider our solutions, using compelling arguments and persuasive communication techniques to close deals. Interpersonal Effectiveness and Collaborative Relationship-Building: Skilled in building strong, trust-based relationships with clients and internal teams alike, fostering collaboration and cooperation to drive successful sales outcomes. Forward-Thinking and Strategic Mindset: Possesses a forward-thinking approach and strategic mindset, able to anticipate market trends and client needs to proactively tailor sales strategies for long-term success. Strong Customer Orientation and Result Orientation: Demonstrates a deep commitment to understanding and meeting customer needs, coupled with a relentless focus on achieving sales targets and delivering measurable results. Business Acumen: Exhibits a strong understanding of business principles and market dynamics, leveraging this knowledge to identify opportunities, mitigate risks, and make informed decisions that contribute to sales growth and profitability. \n $110,000 - $125,000 a year + commission and benefits \n Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S. - Flexible Time Off - Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance - 401(k) plan with matching contribution - Paid Parental Leave - Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance - Group legal coverage - And more! Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.