Granicus

Guide clients through the adoption and success of SaaS solutions, ensuring value realization and fostering long-term relationships. | Experience in client success, SaaS platforms, and the public sector, with strong relationship and data skills. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus is seeking a Senior Customer Success Consultant (CSC) to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success. Granicus offers solutions to Federal, State and Local governments. This role will align to the Federal market segments with a focus on driving adoption among one or more of Granicus’ product families. As a Senior member of the Success Team, this role will serve as a subject matter expert on their aligned customer market segment and Granicus product portfolio for both internal and external scenarios. Strong candidates will have experience in nurturing clients in an agency, public sector, or software organization as well as a deep product or industry knowledge and experience leading portfolios and internal projects. Qualified candidates will have stellar client relationship and consultative skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. Candidates should also have experience with Software as a Service (SaaS) platforms, and the ability to translate the capabilities of a technology platform into specific benefits for a given client. The desire to be a part of a collaborative, fast-paced team who thrives on the mission of providing world-class service is a must. What Your Impact Will Look Like Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints Identify and document expansion opportunities through the Client Services Qualified Leads Program Regularly achieve quarterly and annual targets for managing NPS Program responses, Customer Health Score outreach, and Strategic Reviews for your dedicated Customer Portfolio Granicus benchmarks and client baselines to accelerate adoption Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals Coordinate and lead new-hire onboarding and boot-camp programs and/or serve as a kick-starter resource. Proactively identify churn risks within your portfolio and drive mitigation strategies through clear, timely risk reporting, collaborative action plans, and focused retention efforts. Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert in our products and respective civic and citizen knowledge pillars You Will Love This Job If You Have 3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation Change management experience Exceptional interpersonal skills for internal and external relationship-building Ability to thrive in a lean, self-propelling, proactive environment Commitment to diversity of thought and consideration of different ideas Travel Requirement: This position may require domestic U.S. travel several times per year for Customer Meetings in the region of your designated portfolio, as global conditions allow. Security RequirementsResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. EEO Statement: We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws. Pay Range USD $70,000.00 - USD $78,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Enhance internal organizational messaging through strategic communication planning, content management, and cross-team collaboration. | Minimum 3 years in a corporate communication role, strong writing skills, experience with social media and digital tools, and ability to analyze communication metrics. | Job Description: • Strengthen Granicus’ internal messaging by delivering clear, timely, and consistent communications that support organizational goals • Collaborate with cross-functional teams to enhance internal storytelling • Manage internal communication channels and content • Support company-wide communication initiatives • Monitor communication metrics to identify data-driven opportunities to improve employee engagement Requirements: • Minimum 3 years of experience in a corporate communication function • BA/BS in marketing, communications or another related field is preferred • Strong written communication skills • Experience with social media platforms and postings, including Glassdoor and LinkedIn • Experience collaborating with leaders and cross-functional teams • Strong problem-solving skills and the ability to manage multiple deadlines • Ability to use data and metrics to inform communication strategies • Comfort with new technologies, including AI • Experience in event coordination and communication logistics • Proficiency with digital communication tools and Microsoft Office Suite Benefits: • Employee branding internally and externally via social platforms • Event planning and logistics for company initiatives

Translate and operationalize product portfolio into customer-centric narratives, lead GTM strategies, and enable sales success. | Extensive experience in product marketing within B2G SaaS or technology platforms, with proven success in platform positioning, GTM execution, and cross-functional leadership. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Senior Director of Product Marketing is the senior-most leader accountable for translating and operationalizing Granicus’ product portfolio into a clear, differentiated, customer-centric platform narrative that drives pipeline creation, win-rate improvement, adoption, and long-term value realization across Federal, State, Local, PCL, Destinations, Short-Term Rental, and international markets (Australia, UK, Puerto Rico). This role reports directly to the Chief Marketing Officer and leads a team of Product Marketing & Solutions Marketing leaders. The role serves as the central connective tissue between Product, Sales, Customer Success, and Marketing, acting as the voice of the customer, the architect of product positioning, value articulation, and the designer and operator of product launches, and the primary enabler of seller and market success. The Senior Director will lead the strategic shift from single-solution marketing to platform- and portfolio-level product marketing, while instituting best-in-class product marketing strategy, operating models, and launch discipline. This leader ensures Granicus not only brings products to market—but keeps them there through adoption, expansion, and advocacy. What Your Impact Will Look Like Product Marketing Strategy & Customer Centricity · Serve as the primary voice of the customer inside Granicus, grounding product positioning, messaging, launches, and enablement in deep understanding of public-sector buyer needs, procurement realities, compliance constraints, citizen engagement use cases, and desired outcomes · Establish a durable customer and market insight engine, including win/loss analysis, competitive intelligence, buyer research, and field feedback loops to inform roadmap influence, GTM strategy, and commercial execution · Translate complex capabilities and market insight into buyer-relevant portfolio-level outcomes and positioning, value propositions, and narrative architecture that articulates why Granicus wins at the platform level—beyond features and individual products Platform & Portfolio Positioning · Own the end-to-end positioning and values framework across the Granicus platform and cloud portfolio · Define personas, buyer journeys, and articulate ROI tailored to Federal, State & Local, PCL, Destinations, Short-term rental, and international markets · Ensure technical product capabilities (security, compliance, scalability, interoperability) are translated into buyer-relevant business outcomes that resonate with both technical and non-technical stakeholders. Go-to-Market & Launch Excellence · Design, implement, and operate a product launch framework (Tier 1 / Tier 2 / Tier 3) from R&D to GA aligned to business impact, with clear success metrics for pipeline, adoption, and retention · Act as the launch quarterback, orchestrating Product, Sales, Customer Success, Demand, Comms, and Enablement to ensure launches are well-planned, market-relevant, and fully activated · Define launch strategy across introduction, readiness, and post-launch growth phases—not just announcement moments Sales Enablement & Revenue Impact · Function as a kingpin to the Sales organization, equipping sellers to sell on value (not features and discounts) while supporting with discovery frameworks, talk tracks, proof points, competitive intelligence, objection handling, demos, and ROI/TCO tools · Align product marketing outputs tightly to enterprise sales methodologies (e.g., MEDDPICC, Challenger), improving opportunity quality, pipeline velocity, usage of product marketing assets, and ultimately Sales & Customer Success confidence in pitching the product ecosystem · Partner with Sales Leadership and RevOps to measure and optimize impact of product marketing on pipeline creation, deal progression, and win-rates. Adoption, Growth & Customer Outcomes · Extend product marketing ownership beyond launch into adoption, onboarding, expansion, and advocacy, ensuring products are successfully implemented and value is realized · Partner with Customer Success to drive adoption narratives, customer proof, reference programs, and lifecycle messaging that fuel retention and expansion · Continuously optimize messaging, packaging & pricing strategy, and GTM motions based on performance and sales and customer feedback Organizational Leadership & Operating Model · Support in the career development and professional growth of your team. · You think in systems, not assets or functions. · Lead, coach, and scale a high-performing team of product marketing leaders across platform, solutions, competitive, and launch disciplines · Establish clear product marketing operating rhythms, including portfolio councils, launch governance, cross-functional alignment, and metrics reporting · Elevate product marketing maturity across the organization from reactive, product-led execution to strategic, customer-led growth leadership while expanding recognition of product marketing's value and role within the organization You Will Love This Job If You Have · 10–15 years of experience in Product Marketing within B2G SaaS or technology platforms, with 7+ years in people leadership roles · Proven success evolving product marketing from feature- or solution-centric execution to platform and portfolio-level positioning · Demonstrated ownership of product marketing strategy that materially impacted pipeline creation, win rates, adoption, and growth · Experience with determining product-market fit and delivering products to market · Deep experience supporting complex, multi-stakeholder sales motions, including enterprise and public-sector buying environments · Strong track record partnering with Product Management, Sales, Customer Success, and Executive Leadership to drive GTM alignment · Experience designing and executing product launch frameworks at scale · Exceptional executive communication skills; ability to influence at the C-suite and board level · Strong analytical, organizational, and operational rigor in fast-paced, complex environments Preferred · Direct experience in public sector, GovTech, or regulated markets, including Federal, State, and Local government · Familiarity with Permitting, Compliance & Licensing (PCL), digital government services, or citizen engagement platforms · Experience incorporating security, privacy, accessibility, and compliance (e.g., FedRAMP or international equivalents) into market-winning narratives · Experience supporting international GTM motions across distributed, geographically diverse teams Pay Range USD $187,000.00 - USD $210,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Lead the strategy and execution of the CRM product portfolio, including modernization and migration, while managing a team of product managers. | 5+ years of product management experience, SaaS and CRM domain expertise, experience with platform transitions, and strong stakeholder and technical communication skills. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus is seeking an experienced Principal Product Manager to lead the strategy and execution of our CRM product portfolio for destination marketing organizations (DMOs). This senior-level role will drive the modernization of our flagship legacy CRM product through the successful rollout of a next-generation platform, while ensuring continued value delivery from existing solutions. The Principal Product Manager will own the product roadmap, align business objectives with customer needs, and lead a team of two Product Managers to deliver high-impact outcomes across multiple value streams. What Your Impact Will Look Like Define and communicate the vision and strategy for the CRM portfolio, balancing innovation with legacy product support. Act as the primary owner of the product roadmap, ensuring alignment with business goals and market trends. Drive the successful implementation and adoption of the new CRM platform, including migration planning and customer onboarding. Oversee maintenance and incremental improvements for CRM products to sustain customer satisfaction and revenue. Lead and mentor two Product Managers, providing coaching and career development. Collaborate with engineering, design, marketing, and customer success teams to deliver roadmap priorities on time and within scope. Apply data-driven decision-making to prioritize trade-offs and clarify requirements throughout the agile development lifecycle. Participate in PI planning, sprint ceremonies, and retrospectives to ensure alignment and execution. Define success metrics, monitor product performance, and communicate progress to stakeholders and executive leadership. You Will Love This Job If You Have 5+ years of product management experience, including leadership of complex product portfolios. Proven success in SaaS product strategy and execution, ideally within CRM or marketing technology domains. Experience managing platform transitions or large-scale product migrations. Strong understanding of agile methodologies and scaled frameworks (e.g., SAFe). Technical fluency to engage with engineering teams on APIs, data models, and system architecture. Exceptional communication and stakeholder management skills. Ability to build business cases and make data-driven decisions. Experience in tourism, destination marketing, or related industries is a plus. Ability to influence without authority and champion change when needed. Strong analytical and problem-solving skills. Ability to balance strategic vision with tactical execution in a fast-paced environment. Passion for customers and delivering exceptional user experiences. Ability to build strong working relationships across all levels of the organization and with distributed teams. Pay Range USD $129,000.00 - USD $145,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Guide clients through adoption and expansion of Granicus solutions, focusing on high-value opportunities and strategic growth. | Over 3 years in a relevant field with strong client management, data analytics, and SaaS experience, plus excellent relationship and process skills. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Business Reason for New Role: Executive-sponsored initiative to convert 30% of 364 clients using one of our 3 Government Experience Clouds (Operations, Service, and Engagement) who are paying at or above list price. Conversion will occur at renewal, adding value to current revenue spend and generating uplift. Role will also support sales in converting 1,300 additional Segment 1B accounts for net new revenue. Granicus is seeking a Senior Customer Success Consultant (CSC) - Tiger Team to support the deep and successful adoption of our GXC solutions, and to drive visible value aligned with our clients' business outcomes and successful use cases to leverage in the future. You are a committed client navigator guiding customers on a strategic journey of success. Granicus offers solutions to Federal, State and Local governments. This role will align to State and Local of those customer market segments with a focus on high-value swap and upgrade opportunities and net new expansion activities typically with sales team. As a Senior member of the Success Team, this role will serve as a subject matter expert on their aligned customer market segment and the Experience Partner and Data Insights portions of the GXC offering for both internal and external scenarios. The Connected Technology will be important to understand but not expert level. Reporting Structure and Duration: This posting is to backfill one of five Tiger Team roles, due to a vacancy. The goal is to achieve 30% conversion by April 2026. Strong candidates will have experience in nurturing clients in an agency, public sector, or software organization as well as a deep product or industry knowledge and experience leading portfolios and internal projects. Qualified candidates will have stellar client relationship and consultative skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. Candidates should also have experience with Software as a Service (SaaS) platforms, and the ability to translate the capabilities of a technology platform into specific benefits for a given client. The desire to be a part of a collaborative, fast-paced team who thrives on the mission of providing world-class service is a must. New Position Benefits & Challenges: This role requires basic sales skills beyond those of the standard Senior CSC, including accurate forecasting, opportunity qualification, meeting follow up, and executive alignment. These are essential to achieving targets and supporting expansion and swap pipeline goals. What Your Impact Will Look Like Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience Conduct high-value upgrade and swap discovery conversations tied to executive priorities and revenue goals Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints Identify and document expansion opportunities Forecast and manage pipeline in alignment with strategic swap objectives Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert of our GXC platform especially the role of the Experience Partner and Data Driven Insights You Will Love This Job If You Have 3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation Change management experience Exceptional interpersonal skills for internal and external relationship-building Ability to thrive in a lean, self-propelling, proactive environment Commitment to diversity of thought and consideration of different ideas Experience with sales pipeline management, forecasting, and supporting revenue-based compensation KPIs Pay Range USD $66,600.00 - USD $73,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Manage and develop a team of Business Development Representatives to meet sales and marketing goals, coordinate with sales and marketing teams, and develop campaign strategies. | 5+ years of relevant sales or management experience, public sector or government sales experience preferred, proficiency with CRM and sales tools, strong communication and organizational skills. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Due to Granicus’ continued growth, the Business Development Team is seeking a Business Development Manager who will report to the Director of Business Development and directly manage a team of BDRs, being responsible for their growth and success.The BDR Manager is responsible for the individuals on their team, to make sure they are meeting daily activity requirements, monthly meeting goals, and producing quality opportunities that have a strong change of leading to pipeline. They are also responsible for the marketing MCM goals associated with their team.In addition to the above responsibilities, the BDR Manager is responsible for filling any open headcount on their team and help with onboarding and training. They will coordinate with sales reps and sales managers for the territory their team covers to make sure the team is strategically working with sales and meeting their expectations. They will also coordinate with other members of the marketing team to help execute on both inbound and outbound campaigns, as well as develop email templates and talk tracks in SalesLoft.The role is for an organized and empathetic individual who has management aspirations and is motivated by enabling the success of others. We are looking for someone who is accountable, collaborative, and can lead by example.Granicus is a remote first company (this isn’t temporary). While we have virtual teams, you have the option for in-office work should you be located near one of our hubs. What Your Impact Will Look Like Directly manage a team of 5-10 BDRs Conduct weekly 1:1s with direct reports to ensure they are achieving activity & meeting goals and focused on the right campaigns Strategically manage your team to ensure you hit quarterly marketing MCM goals Running daily operations to enable each BDR to be successful Identify areas of coaching/training for your team members and help with professional development and career paths Lead weekly team meetings and conduct regular coaching sessions to develop messaging, teach new skills, and gauge the effectiveness of ongoing campaigns Meet regularly with sales reps and managers to make sure the team is meeting sales expectations and to understand their strategy Develop talk tracks and email cadences for inbound and outbound campaigns in SalesLoft Leverage SFDC reporting and SalesLoft analytics to monitor team performance and identify trends to help make improvements to the team Other duties as assigned You Will Love This Job If You Have Bachelor's Degree in Business, Communications, or related field highly preferred 5+ years of relevant work experience as a BDR, preferably at Granicus Relevant work and/or internship experience in Sales or management Public Sector experience preferred Demonstrated ability to work with team members and hold others accountable Demonstrated leadership potential and an interest in developing individual coaching and management skills Be flexible and adaptable to changing conditions at a fast-paced, growing company Demonstrated ability to collaborate with team members and other departments Organized, good time management skills, and demonstrates a good understanding of the BDR process Excellent written and oral communication skills Effective problem solving, time management, and organizational skills Proficient in MS Office products Experience with Salesforce or another CRM Software preferred Experience with SalesLoft or another sales productivity tool preferred Pay Range USD $65,000.00 - USD $75,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Drive new revenue through consultative sales of SaaS solutions to government agencies, managing the full sales cycle, and developing strategic customer relationships. | 3+ years of consultative sales experience, success in prospecting and closing deals, proficiency with CRM tools, and ability to conduct product presentations. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Granicus State Sales Team is a dynamic, results-driven group charged with driving new revenue in a young and energized Cloud Vertical. Ours is a Team that values individual initiative as well as teamwork. What we do makes a difference. Our products and services improve the efficiency of government and the quality of people’s lives. The Enterprise Account Executive generates subscription sales for our SaaS platform and related services in an assigned territory. State Government includes all government functions, including state agencies, and programs under the Executive, Legislative, and Judicial branches of government. What Your Impact Will Look Like Generate sales and promote market growth within the territory Work with Marketing Team to ensure strong lead flow Create & articulate compelling value propositions When appropriate, work with partners to manage joint selling opportunities Build and lead pursuit teams for larger opportunities Educate and guide prospects through the buying process Develop and implement an effective sales plan to meet or exceed established sales objectives Understand complex customer requirements for digital communications with the public, including operational, business, and technical categories Develop and independently deliver custom presentations on Granicus to revolutionize the prospect’s engagement with the public Manage internal resources, including sales support, marketing, and solutions consultants to present a compelling case to prospects Manage all aspects sales in your territory including prospecting, activity tracking, opportunity management, forecasting revenue, contract management and closing deals Pursue leads generated by yourself and our inbound and outbound marketing efforts Support management team in developing sales strategy Document all conversations, activities, and emails in our Salesforce CRM Write and present quarterly business reviews to Sales Management, Senior Management, and peers You Will Love This Job If You Have You have 3+ years of consultative sales experience and success as an individual sales contributor You have demonstrated success prospecting and finding/closing opportunities via phone and in person You are experienced using some form of customer relationship management software to track leads, activities and opportunities (SFDC preferred) You can thrive in a fast-paced environment, working under tight schedules to meet deadlines You are passionate about working with clients to help address their challenges You execute a sales process in a solution sales methodology. This will require relationship building and great oral and written communication skills You can conduct product demonstrations and conduct presentations You are experienced and comfortable with technology You are experienced selling in a committee-driven environment, with multiple, cross-functional decision makers You are willing to travel around 30-40% Pay Range USD $110,000.00 - USD $130,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Assist with HR data transactions, benefits enrollment, payroll processing, and support HR inquiries, ensuring data accuracy and confidentiality. | 3-5 years of experience with confidential employee data, proficiency in MS Office, digital file management, and excellent communication skills. | Job Description: • Provide enthusiastic support to Payroll, Benefits, and HRIS Administrators by handling HR inquiries • Process employee data transactions and assist with benefit enrollment and payroll processing • Understands HR data confidentiality and security policies • Provide exemplary customer service and escalate issues when necessary • Process employee self-service requests such as address changes, tax withholding changes, and benefit enrollments • Conduct routine data audits for accuracy • Troubleshoot basic HRIS, payroll, and benefits application issues • Manage Payroll and Benefits inboxes and respond to inquiries • Assist in project management during mergers and acquisitions Requirements: • 3-5 years working with confidential employee data • Experience in digital file management • Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail • Excellent communication skills regardless of the audience • Proficiency in MS Office is required (specifically Outlook, Excel, and PowerPoint) • Previous experience with UKG (formerly UltiPro) is strongly preferred Benefits: • Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • Special guests from time to time to discuss issues that impact our employee population

Drive revenue growth by managing complex sales cycles with multiple stakeholders in the underserved special districts market, from prospecting to closing, and building relationships within the community. | Extensive SaaS or B2B sales experience with a proven track record of quota attainment, managing deals of $50K-$250K over 6-18 months, and strong discovery and stakeholder engagement skills. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Account Executive will drive revenue growth by helping special district governments (water, power/energy agencies, public utility districts, coops, and other specialized agencies) modernize how they serve their communities. This hunter-farmer hybrid role combines new business development with strategic account expansion across a defined territory. You'll navigate complex, multi-stakeholder sales cycles (typically 6-18 months) with deal sizes ranging from $10K-$250K+ ARR. Success requires consultative selling, strong discovery skills, and the ability to build consensus among elected boards, administrators, and department heads. This role sits within our Local Government Sales Team with full support from customer success, solution consultants, marketing, product, and implementation teams. What makes this role different: This isn't municipal sales where you're selling to a single city manager. Special districts have elected boards, limited budgets, and unique governance structures. The timelines are incredibly diverse, but the deals are stickier, the mission is real, and you're building something new. If you want to be the expert in an underserved market with strong support, let's talk. Why This Role, Why Now You're building a defined territory in an underserved market (special districts) with massive TAM Granicus's 25-year track record and 5,500-agency+ install base provide instant credibility and referral access You'll be among the first AEs focused exclusively on special districts—ground floor opportunity to define the playbook Growth potential to Senior AE or sales leadership as this segment scales Compensation & Team Performance OTE: $130-170K+ OTE (base $65-85K + uncapped commission) Year-one realistic range: $100-150K Top performers on the team earned $180+ in 2025 Team achieved 113% of quota in 2024 and 2025 (P-Club!!) Average deal size growing 13% year-over-year Monthly commissions on new and expansion revenue What Your Impact Will Look Like Identify and penetrate high-potential districts across your territory using prospecting, association engagement, and referrals from Granicus' 5,500-agency customer base Maintain consistent daily rhythms: prospecting calls, pipeline reviews, deal progression activities—the daily discipline that separates top performers from the rest Lead complete sales cycles (6-18 months) from cold outreach to close, managing 5+ stakeholders with competing priorities on most deals Conduct value-based discovery that quantifies business impact, uncovers operational challenges beyond the initial request, and builds a compelling business case for change Orchestrate compelling product demonstrations with solution consultants—you own the meeting structure, stakeholder engagement, and ensuring the demo addresses each buyer's priorities Navigate procurement requirements, board approvals, and committee decision processes unique to special districts Build a referral engine within the special districts community through conference participation and trusted advisor relationships Execute with discipline: meet activity metrics, forecast accurately, leverage 1:1 weekly coaching and solution consultant support on all qualified opportunities You Will Love This Job If You Have 3-5+ years of SaaS or complex B2B sales with consistent quota attainment ($300K-$1M+ annually) Experience managing deals $50K-$250K with 6-18 month sales cycles involving multiple stakeholders Strong discovery and consultative selling skills - you uncover needs beyond the initial request and connect solutions to broader operational outcomes CRM discipline—Salesforce is your system of record; your pipeline forecasts within 10% accuracy Comfort engaging stakeholders at all levels - from technical staff to C-suite, department heads, and elected boards Valued Experience (not required): Government/public sector sales experience, platform selling, or procurement process navigation valued but not required—we prioritize strong SaaS fundamentals and coachability. The Traits That Predict Success: Strategic patience—you use long sales cycles to build relationships and expand opportunities rather than fighting the timeline Teaching ability—you make complex solutions accessible and help buyers see possibilities they hadn't considered Political savvy—you read room dynamics, build consensus, and navigate competing priorities without getting entangled Mission alignment—you respect public service and find genuine satisfaction in community impact Entrepreneurial ownership—you manage your territory like it's your business Interview ProcessWe're looking for consultative sellers who can navigate complexity. Expect questions like: "Tell me about a deal where you had to navigate 5+ stakeholders with competing priorities" "Walk me through your discovery process on a recent complex sale" "How do you manage pipeline when deals extend beyond initial timelines?" Pay Range USD $65,000.00 - USD $85,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Manage medium-sized customer projects through implementation lifecycle, serve as primary client contact, track progress and risks, and enable customers to utilize the AMANDA product effectively. | 3-5 years project management experience in customer-facing roles, bilingual English/French, strong communication and analytical skills, knowledge of project management tools, and ability to obtain/maintain Secret-level government security clearance. | Job Summary This Project Manager role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management. As a Project Manager, you will be key partner in the successful rollout of projects across our customer base. This role is perfect for an individual with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. #Canada What Your Impact Will Look Like • Manage medium-sized customer projects during the implementation lifecycle. • Serve as the primary point of contact on projects for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.). • Prioritize initiatives based on business needs and requirements. • Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn. • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management. • Create and maintain project plans, project status reports, and other relevant project documentation. • Identify potential implementation risks and mitigation – as early as possible. • Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. • Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals. • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team. • Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products. • Security Requirements: • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. • Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42 You Will Love This Job If You Have • Are bilingual (English and French) – required. • Minimum of 3 to 5 years of experience in project management, preferably in a customer-facing role. • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients. • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met. • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement. • Knowledge of project management tools, methodologies, and best practices. • Ability to work independently and collaboratively within a team. • Ability to manage conflict and influence decision-making at all levels of the organization. • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects. • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth. • Solid understanding of Customer Relationship Management (CRM). • Proactive and data driven. • Demonstrate and ensure timelyand thorough communication of strategy, deliverable status, and results • Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you. • Have the ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions. • Have excellent communications skills – listening, verbal, and written. • Can help drive your team’s success and are a self-starter. • Preferred Skills: • Have served as a program manager for high-touch clients. • Possess a Project Management Professional Certification or Equivalent. • Have experience working with remote teams. • Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies. • Have previous experience with the AMANDA product. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a Canada-based team member: Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. Health & Wellness • Medical & Dental Benefits – 100% Employer-Paid. Comprehensive coverage for you and your family. • Vision Reimbursement Program – Keep your eyes on the future with vision care support. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Lead and manage technical implementations of the AMANDA platform for government clients, collaborating with cross-functional teams to deliver customized solutions and training. | 5+ years experience with Python, APIs, React, web technologies, strong technical literacy, and preferably AMANDA platform experience. | Job Summary Job Summary This Technical Implementation Consultant role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management. As a Technical Implementation Consultant, you will be an expert on the AMANDA platform, and a key partner in the successful rollout of projects across North America. You are a customer focused leader who works hand-in-hand with the project management team to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, internal and external APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role. #Canada What Your Impact Will Look Like • Master the AMANDA platform – you will be the internal expert on the implementation of the product. • Serve as an advisor to the customer as they improve their online processes. • Define features, phases, and solution requirements for customer implementations. • Provide specifications according to which the solution is defined, managed, and delivered. • Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients. • Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications. • In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality. • Clarify and drive implementation commitments. • Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer. • Develop training and implementation documentation for customized implementations. • Conduct system training for client administrators and developers, when applicable. • Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas. • Ensure acceptance criteria are clearly defined and verify it matches the requirements. • Stay up to date on the latest process, IT advancements, and programming languages to automate and modernize systems. • Effectively communicate your insights and plans to cross-functional team members. • Prioritize initiatives based on business needs and requirements. • Serve as a liaison between stakeholders and users. • Assess the needs of each client; recommend and document solutions. • Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary. You Will Love This Job If You Have • BA/BS degree or equivalent experience in development. • Have high level technical literacy and familiarity with a broad scope of technologies used to build web applications, which helps determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements. • 5+ years of experience with APIs, PostGreSQL, MySQL, JSON, XML, HTML, CSS and JavaScript. • 5+ years of experience with Python. • 2-5 years of experience with React. • Have ability to analyze a process, and easily see the “if/then” in the logic. • Have ability to build online forms and/or workflow strongly preferred. You know which fields need to be displayed on a form, and which questions are context sensitive (e.g. children dates of birth to be requested only where number of children is greater than zero). • Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results. • Have ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you. • Have ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions. • Have strong history of successfully facilitating technical implementations on time. • A problem-solver who can quickly change direction / update proposed solutions based on updated client specifications or system limitations. • Have a relentless commitment to prioritizing the most valuable work first. • Have excellent communications skills – listening, verbal, and written. • Can work both independently and as a member of cross-functional teams. • You have a track record of functioning well in a fast-paced, dynamic environment with competing demands. • Value the importance of user experience. • Have a passion for customers. • Are bilingual (English and French) – preferred. • Have served as a developer for high-touch clients. • Have previous experience with the AMANDA product. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a Canada-based team member: Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. Health & Wellness • Medical & Dental Benefits – 100% Employer-Paid. Comprehensive coverage for you and your family. • Vision Reimbursement Program – Keep your eyes on the future with vision care support. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Drive subscription sales and market expansion within a designated territory by managing leads, coordinating internal resources, delivering presentations, and negotiating contracts to meet sales targets. | Proven success in prospecting and closing sales, proficiency with CRM tools, ability to navigate complex sales environments, strong interpersonal and communication skills, and a strategic, client-focused sales approach. | The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Granicus Local Enterprise Sales Team is a dynamic, results-driven group charged with driving new revenue in a young and energized Cloud Vertical. Ours is a Team that values individual initiative as well as teamwork. What we do makes a difference. Our products and services improve the efficiency of government and the quality of people’s lives. The Enterprise Account Executive generates subscription sales for our SaaS platform and related services in an assigned territory. Local Enterprise Government includes large local municipalities and their most influential agencies and departments. #UnitedStates \n What your impact will look like: Drive sales generation and foster market expansion within the designated territory. Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing. Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions. Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential. Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement. Guide and educate prospects through the purchasing journey, providing insights and assistance as needed. Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets. Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly. Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies. Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals. Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation. Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped. Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback. Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system. Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends. Be prepared to travel approximately 25% of the time to engage with clients and prospects effectively. You'll love this job if you have the following skills and competencies: Effective Prospecting and Opportunity Closure: Demonstrates a track record of successfully identifying and nurturing sales leads through both direct outreach and in-person engagements, culminating in the successful closure of opportunities. Proficient in CRM Utilization: Proficiently utilizes customer relationship management software to efficiently track leads, manage opportunities, and streamline sales processes, ensuring effective follow-up and nurturing of prospects. Adaptability in Fast-Paced Environments: Thrives in dynamic, fast-paced environments, adept at managing multiple tasks and priorities under tight deadlines to maximize sales productivity and responsiveness to client needs. Client-Centric Problem-Solving: Possesses a genuine passion for helping clients overcome challenges, employing exceptional problem-solving skills to tailor solutions that address their specific pain points and drive value. Solution-Oriented Sales Approach: Executes sales processes within a solution-oriented framework, focusing on building strong relationships with clients and delivering persuasive oral and written communication to effectively communicate value propositions and drive sales outcomes. Utilization of Technology for Sales Enhancement: Comfortable and experienced in leveraging technology tools and platforms to enhance sales effectiveness, utilizing digital resources to streamline processes, gather insights, and drive engagement with prospects. Navigating Complex Sales Environments: Skilled in navigating committee-driven sales environments characterized by multiple stakeholders and decision-makers, adept at building consensus and overcoming objections to drive successful sales outcomes. Influencing Abilities and Persuasive Communication: Capable of effectively persuading and influencing potential clients to consider our solutions, using compelling arguments and persuasive communication techniques to close deals. Interpersonal Effectiveness and Collaborative Relationship-Building: Skilled in building strong, trust-based relationships with clients and internal teams alike, fostering collaboration and cooperation to drive successful sales outcomes. Forward-Thinking and Strategic Mindset: Possesses a forward-thinking approach and strategic mindset, able to anticipate market trends and client needs to proactively tailor sales strategies for long-term success. Strong Customer Orientation and Result Orientation: Demonstrates a deep commitment to understanding and meeting customer needs, coupled with a relentless focus on achieving sales targets and delivering measurable results. Business Acumen: Exhibits a strong understanding of business principles and market dynamics, leveraging this knowledge to identify opportunities, mitigate risks, and make informed decisions that contribute to sales growth and profitability. \n $110,000 - $125,000 a year + commission and benefits \n Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S. - Flexible Time Off - Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance - 401(k) plan with matching contribution - Paid Parental Leave - Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance - Group legal coverage - And more! Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.