GoHealth Urgent Care

Support patient communication, documentation, and provider coordination in a remote healthcare setting. | High school diploma, basic computer skills, and relevant healthcare certifications or experience, with at least 2 years of EMR experience. | It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Remote position – must reside in Connecticut Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area. At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! Market-leading benefits include: • Medical, Dental, Vision, 401k matching • Employee assistance and wellness programs including a strong focus on promoting mental health • Generous Paid time off • Growth opportunities • Sign on bonus up to $3,500 for external candidates Schedule: 36 hours/week Weekdays: Set schedule (to be determined) Weekends: Every other weekend Hours: Weekdays 9 AM–6 PM | Weekends 8 AM–5 PM Location: Fully Remote (Must reside in Connecticut) Position Overview We are seeking a dedicated and detail-oriented Patient Representative to join our remote team. This role supports patient communication, documentation, and provider coordination. Essential Functions • Receive high volume of incoming patient calls • Make outgoing calls to relay results to patients as requested by providers • Document all interactions using Epic SmartPhrases/Templates • Check voicemails hourly and end of day • Address provider tasks promptly and route notes to providers • Prioritize multitasking and documentation accuracy • Utilize and Respond to Microsoft Teams messages in real-time • Will utilize company computer requiring VPN and stable internet • Ensure device encryption and patient data protection • Objective, accurate, and complete charting • Escalate undocumented results to providers • All patient interactions must be documented • Maintain professionalism during patient interactions Job Requirements Education • High School Diploma required • Graduate of a Medical Assisting Program preferred Work Experience • Medical Assistant experience preferred • Front Desk experience preferred • Minimum 2 years of experience with EPIC EMR Required Licenses/Certifications • Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA). One of the following Certifications or Experience is Required: Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire: • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) • NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals) In lieu of an approved MA Certification, we will also accept one of the following at the time of hire contingent upon obtaining one of the above MA certifications in order to meet the requirements of the Certified Medical Assistant role and must be obtained within fifteen (15) months of your hire date to continue employment as a Certified Medical Assistant with GoHealth Urgent Care: • 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting • 1+ years of working phlebotomist experience In lieu of an approved MA Certification, we will also accept one of the following at the time of hire: • Graduate of an Accredited School of Nursing or LPN or RN • EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) • CNA - Certified Nursing Assistant • Additionally, CPOE certification for order entry is required within two weeks of start date. In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire: • Graduate of an Accredited School of Nursing or LPN or RN Additional Knowledge, Skills and Abilities Required • Basic Medical Assistant duties • Ability to type quickly, basic computer knowledge • Proficient in Microsoft Word and Excel • Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals • Exceptional written and verbal communication skills • Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time. Set up email alerts as new job postings become available that meet your interest! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Design, develop, and deliver Epic training programs, including creating training materials, conducting sessions, and supporting go-live activities. | Requires 3+ years of Epic training experience, Epic certification in specific modules preferred, and experience in healthcare operations and EMR workflows. | You’re more valuable than ever – And that’s just how we’ll make you feel. The Principal Trainer – EMR is responsible for developing, coordinating, and delivering effective training programs for users of the various Electronic Medical Records (EMR) systems the Company utilizes. This role involves designing course materials, conducting classroom training, developing elearning content, updating and maintaining content, and supporting go-live activities to ensure users are well-equipped to perform their roles within the Epic system. The Principal Trainer will collaborate with project leaders, application analysts, and department leads to ensure training aligns with operational workflows and supports optimal utilization of the Epic system. Qualifications Education Required: Bachelor’s degree in Business Administration or related field 3+ years of relevant work experience in lieu of degree accepted Licenses/Certifications Required: None Work Experience Required: 3+ years of Epic training experience 1+ years of experience as a credentialed trainer for Epic Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: Preferred Certifications – Epic certification in either Ambulatory, Radiance or Cadence Prelude Preferred Experience – 1+ years of content creation Preferred Experience – Cerner, Athena and/or eClinicalWorks Knowledge, Skills, and Abilities Comprehensive understanding of Epic applications and workflows, especially in clinical and operational modules such as registration, scheduling, documentation, and revenue cycle. Strong grasp of healthcare operations and how they intersect with EMR workflows. Expertise in adult learning principles, instructional design, and change management strategies to support clinical adoption. Advanced instructional and facilitation skills for both in-person and virtual training formats. Proficiency in developing diverse training materials, including eLearning modules, presentations, and job aids. Skilled in Epic training tools and environments (e.g., Hyperspace, UserWeb, Training Wheels). Strong communication, presentation, and interpersonal skills to engage stakeholders at all levels. Effective organizational and project management skills, with the ability to prioritize and manage multiple initiatives. Ability to lead enterprise-wide training initiatives across markets and departments, ensuring consistency and alignment with organizational goals. Ability to collaborate with operational leaders, analysts, and application teams to design and deliver impactful training solutions. Ability to assess training effectiveness and continuously improve based on performance metrics and user feedback. Ability to mentor and support Credentialed Trainers and end users, fostering a culture of learning and excellence. This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Essential Duties and Responsibilities Training Program Strategy & Development Design, develop and lead continuous improvement processes for role-based training curricula for various Epic applications. Apply adult learning principles and instructional design methodologies to create scalable training solutions, update training materials, including lesson plans, e-learning modules, and quick reference guides for various Epic applications and Epic related systems/processes such as OnePacs and Clockwise. Evaluate and incorporate feedback to continuously improve training content and delivery methods for various Epic applications and Epic related systems/processes such as Mend and Zotec. Trainer Credentialing & Evaluation Lead the credentialing process for prospective trainers, including evaluation, feedback, and final certification decisions. Exercise independent judgment to determine trainer readiness and certification eligibility based on established criteria and performance standards, providing clear, evidence-based recommendations to senior leadership regarding trainer certification outcomes. Document and communicate certification decisions, including rationale for approval or denial, in a professional and transparent manner. Mentor and coach credentialed trainers to ensure consistency, quality, and alignment with company training standards. Training Delivery Conduct classroom and virtual training sessions for new users and provide ongoing education for existing users on various Epic applications and Epic related systems/processes such as Clockwise and GoReg. Trainees include, but are not limited to, potential Certified Trainers, other Principal Trainers, Clinical Staff, Providers, Market Leaders, and Company Team Members. Serve as the primary instructor for complex, high-impact training sessions for various Epic applications and Epic related systems/processes such as GoReg and Zotech Adapt training style for various Epic applications and Epic related systems to meet the diverse learning needs of end users. Go-Live Support and Optimization Provide on-site support during system go-lives, ensuring smooth transitions for end users .Examples of items trained are Epic, GoReg, Zotec, Zendesk, Abbott, and OnePacs. The trainees can include, but are not limited to, potential Certified Trainers, other Principal Trainers, Clinical Staff, Providers, Market Leaders, and Company Team Members. Identify knowledge gaps and provide targeted training interventions for postimplementation. Collaborate with stakeholders to assess and implement system optimizations based on user feedback and operational needs. Documentation and Reporting Document training sessions and user progress for various Epic applications, maintaining records in accordance with organizational standards. Develop and distribute reports on effectiveness, participation, and feedback of training for various Epic applications and Epic related systems. Assist with tracking and documenting ongoing Epic updates and release notes to keep related training materials current. Collaboration and Communication Work closely with Epic application analysts, project managers, and other trainers to ensure alignment between system functionality and operational workflows. Systems include Epic, GoReg, Zotec, OnePacs and Mend. Engage with department leaders to understand specific needs and customize training for various Epic applications and Epic related systems/processes to support their teams’ workflows. Act as a liaison between IT and operational departments to foster effective communication and understanding for Epic and Epic related systems/processes. Continuous Improvement Participate in Epic certification or re-certification as needed and stay current with Epic updates. Identify areas for improvement in delivering training and user support for various Epic applications and Epic related systems/processes, recommending innovative solutions. Conduct and analyze needs assessments to identify and address skill gaps among end usersfor various Epic applications and Epic related systems/processes. EMR Specific Functions Design, develop, and deliver Epic training programs tailored to clinical and operational workflows (e.g., registration, scheduling, documentation, revenue cycle). Create and maintain diverse training materials—including eLearning modules, presentations, and job aids—using Epic tools and adult learning principles. Configure and maintain Epic training environments (e.g., Hyperspace, Training Wheels) in coordination with application teams to reflect current build and workflows. Evaluate effectiveness of training for various Epic applications and Epic related systems/processes using performance metrics, user feedback, and adoption data to continuously refine strategies and materials that enhance learning outcomes and system utilization. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements Office Environment: Tasks may be conducted within a climate-controlled office setting. Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. Travel: Travel may be required, including travel between company locations and out-of town destinations, up to 50% or more depending on training needs. Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Design, develop, and deliver Epic training programs tailored to clinical and operational workflows, including creating diverse training materials and supporting go-live activities. | Requires Epic training experience, Epic certifications, and expertise in healthcare workflows and training delivery. | You’re more valuable than ever – And that’s just how we’ll make you feel. The Principal Trainer – EMR is responsible for developing, coordinating, and delivering effective training programs for users of the various Electronic Medical Records (EMR) systems the Company utilizes. This role involves designing course materials, conducting classroom training, developing elearning content, updating and maintaining content, and supporting go-live activities to ensure users are well-equipped to perform their roles within the Epic system. The Principal Trainer will collaborate with project leaders, application analysts, and department leads to ensure training aligns with operational workflows and supports optimal utilization of the Epic system. Qualifications Education Required: • Bachelor’s degree in Business Administration or related field • 3+ years of relevant work experience in lieu of degree accepted Licenses/Certifications Required: • None Work Experience Required: • 3+ years of Epic training experience • 1+ years of experience as a credentialed trainer for Epic Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Preferred Certifications – Epic certification in either Ambulatory, Radiance or Cadence Prelude • Preferred Experience – 1+ years of content creation • Preferred Experience – Cerner, Athena and/or eClinicalWorks Knowledge, Skills, and Abilities • Comprehensive understanding of Epic applications and workflows, especially in clinical and operational modules such as registration, scheduling, documentation, and revenue cycle. • Strong grasp of healthcare operations and how they intersect with EMR workflows. • Expertise in adult learning principles, instructional design, and change management strategies to support clinical adoption. • Advanced instructional and facilitation skills for both in-person and virtual training formats. • Proficiency in developing diverse training materials, including eLearning modules, presentations, and job aids. • Skilled in Epic training tools and environments (e.g., Hyperspace, UserWeb, Training Wheels). • Strong communication, presentation, and interpersonal skills to engage stakeholders at all levels. • Effective organizational and project management skills, with the ability to prioritize and manage multiple initiatives. • Ability to lead enterprise-wide training initiatives across markets and departments, ensuring consistency and alignment with organizational goals. • Ability to collaborate with operational leaders, analysts, and application teams to design and deliver impactful training solutions. • Ability to assess training effectiveness and continuously improve based on performance metrics and user feedback. • Ability to mentor and support Credentialed Trainers and end users, fostering a culture of learning and excellence. • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Essential Duties and Responsibilities Training Program Strategy & Development • Design, develop and lead continuous improvement processes for role-based training curricula for various Epic applications. • Apply adult learning principles and instructional design methodologies to create scalable training solutions, update training materials, including lesson plans, e-learning modules, and quick reference guides for various Epic applications and Epic related systems/processes such as OnePacs and Clockwise. • Evaluate and incorporate feedback to continuously improve training content and delivery methods for various Epic applications and Epic related systems/processes such as Mend and Zotec. Trainer Credentialing & Evaluation • Lead the credentialing process for prospective trainers, including evaluation, feedback, and final certification decisions. • Exercise independent judgment to determine trainer readiness and certification eligibility based on established criteria and performance standards, providing clear, evidence-based recommendations to senior leadership regarding trainer certification outcomes. • Document and communicate certification decisions, including rationale for approval or denial, in a professional and transparent manner. • Mentor and coach credentialed trainers to ensure consistency, quality, and alignment with company training standards. Training Delivery • Conduct classroom and virtual training sessions for new users and provide ongoing education for existing users on various Epic applications and Epic related systems/processes such as Clockwise and GoReg. Trainees include, but are not limited to, potential Certified Trainers, other Principal Trainers, Clinical Staff, Providers, Market Leaders, and Company Team Members. • Serve as the primary instructor for complex, high-impact training sessions for various Epic applications and Epic related systems/processes such as GoReg and Zotech • Adapt training style for various Epic applications and Epic related systems to meet the diverse learning needs of end users. Go-Live Support and Optimization • Provide on-site support during system go-lives, ensuring smooth transitions for end users .Examples of items trained are Epic, GoReg, Zotec, Zendesk, Abbott, and OnePacs. The trainees can include, but are not limited to, potential Certified Trainers, other Principal Trainers, Clinical Staff, Providers, Market Leaders, and Company Team Members. • Identify knowledge gaps and provide targeted training interventions for postimplementation. • Collaborate with stakeholders to assess and implement system optimizations based on user feedback and operational needs. Documentation and Reporting • Document training sessions and user progress for various Epic applications, maintaining records in accordance with organizational standards. • Develop and distribute reports on effectiveness, participation, and feedback of training for various Epic applications and Epic related systems. • Assist with tracking and documenting ongoing Epic updates and release notes to keep related training materials current. Collaboration and Communication • Work closely with Epic application analysts, project managers, and other trainers to ensure alignment between system functionality and operational workflows. Systems include Epic, GoReg, Zotec, OnePacs and Mend. • Engage with department leaders to understand specific needs and customize training for various Epic applications and Epic related systems/processes to support their teams’ workflows. • Act as a liaison between IT and operational departments to foster effective communication and understanding for Epic and Epic related systems/processes. Continuous Improvement • Participate in Epic certification or re-certification as needed and stay current with Epic updates. • Identify areas for improvement in delivering training and user support for various Epic applications and Epic related systems/processes, recommending innovative solutions. • Conduct and analyze needs assessments to identify and address skill gaps among end usersfor various Epic applications and Epic related systems/processes. EMR Specific Functions • Design, develop, and deliver Epic training programs tailored to clinical and operational workflows (e.g., registration, scheduling, documentation, revenue cycle). • Create and maintain diverse training materials—including eLearning modules, presentations, and job aids—using Epic tools and adult learning principles. • Configure and maintain Epic training environments (e.g., Hyperspace, Training Wheels) in coordination with application teams to reflect current build and workflows. • Evaluate effectiveness of training for various Epic applications and Epic related systems/processes using performance metrics, user feedback, and adoption data to continuously refine strategies and materials that enhance learning outcomes and system utilization. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between company locations and out-of town destinations, up to 50% or more depending on training needs. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

Design, configure, test, and support Epic Ambulatory applications, collaborating with teams to optimize workflows and ensure system functionality. | Requires Epic Ambulatory certification, 3+ years of Epic support experience, and a relevant bachelor's degree. | You’re more valuable than ever – And that’s just how we’ll make you feel. The Application Analyst II – Epic is responsible for the design, configuration, testing, and support of the Epic Ambulatory application. This individual serves as a liaison between end users and technical teams, ensuring that system functionality supports clinical and operational workflows. The Application Analyst II is expected to work independently on moderately complex projects and contribute to process improvement initiatives. Qualifications Education Required: Bachelor’s degree or equivalent experience OR Associate’s degree with 2 years of healthcare or healthcare IT experience Licenses/Certifications Required: Epic Ambulatory certification with 3+ years of Epic application support (current/active) Work Experience Required: 3+ years of direct Epic application experience. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: 5+ years of direct Epic application experience. Knowledge, Skills, and Abilities This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Strong communication and interpersonal skills. Ability to learn new systems and processes quickly. Detail-oriented with strong organizational skills. Demonstrated ability to work independently and as part of a team. Strong understanding of healthcare operations, clinical workflows and systems. Ability to manage multiple priorities and meet deadlines. Effective written and verbal communication skills. Strong analytical and problem-solving skills with attention to detail. Proficiency in Epic configuration and troubleshooting. Excellent communication and stakeholder engagement skills. Epic certification required at time of hire. Essential Duties and Responsibilities System Build and Configuration Lead the design and build of Epic applications by owning project tasks, guiding team members, and ensuring alignment across integrated areas to deliver high-quality solutions. Participate in the design and build of Epic applications, including integrated areas. Independently research and configure systems to improve processes, add efficiencies, and promote patient safety. Collaborate with operations and application team members to optimize workflows and application capabilities. Ability to identify change impact of owned and non-owed Epic applications and integrated areas related to technology, patient safety, data integrity/ compliance, and finance. Utilize external resources and best practices to inform build decisions. Build data fields, screens, templates, and customer-defined functionality as required. Conduct thorough reviews of Foundation Build and operational content for Epic applications. Participate in unit, application, and integrated testing for implementations, upgrades, and enhancements. Review proposed training curriculum for Epic applications in collaboration with the application team. Follow Epic applications build standards and maintain synchronization between environments in coordination with the environment team. Application Support Provide go-live and post-go-live support for new Epic applications and functionality. Participate in on-call rotation to support Epic application users. Represent Epic applications in Integrated Area Workgroups. Support continuous documentation of system modifications and updates for Epic applications. Demonstrate general knowledge of the systems development life cycle and apply appropriate methods to support ongoing maintenance for Epic applications. Documentation and Communication Maintain detailed and ongoing communication with customers (end users or operational owners) through ticketing systems. Ensure all assigned Epic incident, catalog, and enhancement tickets include clear resolution details. Contact customers (end users or operational owners) directly regarding ticket resolution or if requests cannot be fulfilled. Log decisions, issues, and risks in trackers (e.g., Orion, Nova) during Epic applications build and upgrade cycles. Support Epic applications governance by contributing to business case development. Maintain version control of workflows, issue/risk logs, and decision trackers for assigned work. Escalate issues appropriately and communicate with higher-level analysts and supervisors. Project Management Support Assist in managing small-scale projects and tasks using project management principles. Recommend areas for process improvement based on observations and feedback. Assist in the development of future state documentation and materials. Follow established processes for issue tracking, resolution, and closure. Adhere to change control procedures for all system modifications. Develop test scripts for new systems and upgrades, ensuring compliance with versioning and documentation standards. Professional Behavior and Development Demonstrate strong critical thinking, problem-solving, and communication skills. Build partnerships with stakeholders, end users, and colleagues to ensure effective collaboration. Embrace change positively, seek process improvements, and demonstrate innovative thinking. Take accountability for actions, correct mistakes, and adhere to service excellence standards. Demonstrate commitment to Company core values, governance, and performance management processes. Participate in Epic training and meet department expectations for completion timeframes and performance. Actively seek opportunities for professional growth by engaging in knowledge sharing, staying current with industry trends, and contributing to team development initiatives. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Additional Requirements General schedule: Monday–Friday, Eastern Time business hours with some flexibility. Other scheduling requirements: Participates in an on-call rotation to support application needs. May occasionally be required to work outside standard hours for special events or staff coverage. Office Environment: Tasks may be conducted within a climate-controlled office setting. Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. Travel: Travel may be required, including travel between Company locations and out-oftown destinations as needed for go-live support, training or other business needs (up to 15%). Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Serve as a primary liaison between the company and health system partners, managing strategic alignment, program governance, and transformation initiatives. | Requires 7+ years in healthcare IT program management, Epic certification or equivalent experience, vendor management skills, and experience with EMR systems and interoperability standards. | You’re more valuable than ever – And that’s just how we’ll make you feel. The Partner Success Manager serves as a critical connector between the Company and health system partners, driving strategic alignment and operational excellence across joint ventures. This role acts as the primary liaison, ensuring that partner priorities and Company objectives are integrated into a unified roadmap that accelerates transformation and delivers measurable outcomes. By fostering collaboration, managing complex relationships, and championing change, the Partner Success Manager enables seamless execution of shared strategies, such as EMR (Electronic Medical Records) optimization, interoperability, and clinical workflow enhancements, while maintaining a focus on partner satisfaction and organizational growth. Key responsibilities include establishing governance frameworks, managing program portfolios, overseeing financial performance, and leading change management efforts. The Partner Success Manager is expected to bring a strong command of healthcare IT, program execution, and stakeholder engagement to accelerate transformation initiatives such as Epic transitions, joint venture integrations, and AI pilots. Success in this role requires a blend of strategic vision, operational rigor, and the ability to lead through influence in a dynamic, fast-paced environment. Qualifications Education Required: • Bachelor’s degree in Business, IT, or related field. Licenses/Certifications Required: None Work Experience Required: • 7+ years in Technology or Health IT program management. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Master’s degree in related field • Epic Certification in relevant modules (e.g., Ambulatory, Cadence, Bridges, or Care Everywhere); candidates without certification must demonstrate equivalent experience and fluency in Epic workflows and terminology. Knowledge, Skills, and Abilities • This role is customer-facing and requires excellent judgment and interpersonal skills. • Demonstrated experience with Epic system implementations. • Vendor and SOW management experience. • Deep understanding of EMR systems (especially Epic), interoperability standards, and vendor management. • Ability to manage budgets, forecast costs, track ROI, and synthesize data into actionable insights. • Skilled in driving adoption through structured change management, including communications planning, training, and go-live execution. • Familiarity with HIPAA, SOC2, and audit-readiness practices; ability to proactively mitigate risks. • Strong interpersonal and communication skills to influence and align diverse teams, including clinical, technical, and executive stakeholders. • Experience overseeing direct reports and vendor PMs, with a focus on coaching, delegation, and performance management. Essential Duties and Responsibilities Strategic Partner Leadership & Executive Interface • Serve as the primary IT and transformation liaison between the Company and partner health systems, acting as a single-threaded owner for partner success across technology, data, security, and operational enablement. • Establish and maintain strong executive-level relationships with partner stakeholders, ensuring alignment on joint priorities, milestones, risks, and outcomes while proactively surfacing and resolving issues before they escalate. • Translate enterprise strategy into partner-specific execution plans, ensuring consistency with Company standards while flexing appropriately to partner operating models, regulatory environments, and clinical workflows. • Collaboration with the Transformation Office to establish and maintain program governance frameworks including charters, RACI matrices, strategic roadmaps, RAID logs (Risks, Assumptions, Issues, Dependencies), and executive-level status reporting decks for ELT and Board visibility. • Represent partner interests internally and the Company’s interests externally, balancing speed, quality, cost, and risk in high-stakes, multi-party environments. Program Governance, Transformation & Delivery Excellence • Partner closely with the Transformation Office and PMO to design, implement, and continuously improve program governance frameworks, including: - Program and initiative charters - - - - RACI and operating models Integrated roadmaps and dependency maps RAID logs (Risks, Assumptions, Issues, Dependencies) Executive, ELT, and Board-level status reporting • Ensure partner initiatives are fully embedded into enterprise delivery and governance models, including intake, prioritization, stage gates, and benefits realization. • Drive disciplined execution across multiple concurrent initiatives, ensuring delivery on time, on scope, and on value, while managing complex cross-functional dependencies (IT, Operations, Clinical, Revenue Cycle, Compliance, People, etc.). • Act as a hands-on problem solver during critical moments—cutting through ambiguity, aligning stakeholders, and driving decisive action. Financial Stewardship & Value Realization • Manage program financials, including budget development, forecasting, vendor SOW tracking, and ROI/benefits realization reporting to ensure fiscal discipline and value delivery. Own program-level financial management for partner initiatives, including: - Budget development and multi-year forecasting - - Vendor management and SOW tracking Spend variance analysis and cost controls • Partner with Finance and leadership to quantify, track, and report ROI, benefits realization, and value delivery, ensuring investments tie directly to strategic and operational outcomes. • Identify opportunities to optimize cost, accelerate value, and reduce waste across partner programs without compromising quality, security, or compliance. Change Management, Adoption & Field Readiness • Drive change management initiatives, such as communication planning, training and adoption strategies, field readiness assessments, and execution of go-live playbooks to support successful transitions. • Lead and execute end-to-end change management strategies for partner-facing initiatives, including: - - - - Stakeholder and impact assessments Communication and engagement plans Training strategies and enablement materials Adoption metrics and readiness assessments • Ensure field, clinical, and operational teams are fully prepared for go-live, with clear playbooks, escalation paths, and support models. • Monitor post-implementation adoption and performance, rapidly addressing gaps to ensure sustained value realization and operational stability. Risk Management, Compliance & Security Alignment • Ensure risk and compliance alignment, including HIPAA adherence, security reviews, BAA/SOC2 documentation, and audit-ready records for internal and external stakeholders. • Ensure all partner initiatives meet Company and partner standards for HIPAA, data privacy, security, and regulatory compliance. • Coordinate security reviews, risk assessments, and documentation, including BAAs, SOC 2 reports, audit artifacts, and third-party risk materials. • Maintain audit-ready records and serve as a point of coordination for internal audits, partner reviews, and external regulatory inquiries. • Proactively identify and mitigate operational, technical, and compliance risks, escalating appropriately with clear mitigation plans and executive context. Data, Insights & Continuous Improvement • Deliver data-driven insights and reporting, including tracking of OKRs and KPIs, development of executive dashboards, facilitation of post-mortems, and continuous improvement initiatives across programs. • Use data and feedback to refine governance, execution models, and partner engagement strategies over time. • Act as a force multiplier for the VP and leadership team—anticipating needs, synthesizing complex information, and enabling faster, better decisions. GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed (up to 25%). • Safety Equipment: May require the use of safety equipment for infection prevention. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Lead and supervise clinical training teams, develop and implement training programs for medical assistants, ensure operational efficiency and clinical quality, and collaborate with operations and learning teams. | Bachelor’s degree, 5+ years training or education experience in a medical setting, 3+ years supervisory experience, clinical skills and knowledge, proficiency with EMR, and preferred clinical certifications. | You’re more valuable than ever – And that’s just how we’ll make you feel. Summary The Manager of Clinical Training and Education leads the development, design, facilitation, and coordination of training programs for medical assistants across the urgent care centers the Company manages nationwide. This role leads a team of Training Supervisors in each joint venture and collaborates closely with Training Specialists. The Manager of Clinical Training and Education ensures effective communication among the Training and Operations teams, including the Training Specialists, Training Coaches, Learning Coaches and Operations Leaders. The role is directly responsible for operational efficiency, promotes clinical quality and safety, and leads the implementation and evaluation of training initiatives. Qualifications Education Required: • Bachelor’s degree in Learning & Development, Organizational Learning & Development, Education, Sciences, Nursing or business-related discipline required • Training, learning and development or related experience required Licenses/Certifications Required: • None Work Experience Required: • 5+ years of training or education experience in a medical setting • 3+ year supervisory experience required Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Experience preferred - 5+ year supervisory experience, curriculum building for a clinical audience, needs analysis and plan execution for a multi-state organization • Licensing preferred - RN or LPN license • Certifications preferred - AAMA, NCCT, CMA, RMA or EMT Knowledge, Skills, and Abilities • Proven experience and knowledge of training processes, facilitation, and best practices. • Proficiency in MS Office programs (i.e., Word, Excel, PowerPoint, Outlook). • Experience using Electronic Medical Record (EMR) • Knowledge of medical terminology • Clinical skills in POCT, vitals intake, clinical laboratory procedures • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Other Function Competencies Required: • ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion. • DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change. • FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. • INTERPERSONAL – Develops and maintains excellent working relationships within the People Team and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior. • BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted, credible business partner; creates buy-in with customers. • PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. • SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Essential Duties and Responsibilities • Supervise the day-to-day activities of the Training Supervisors, including work assignments, organizing workflow, and providing feedback and coaching. • Set performance goals and deadlines for the Training Supervisors, Training Specialists, and Training Coaches (in collaboration with Operations leaders) that align with the Company’s vision, mission, core values and business goals. • Monitor team member productivity and provide constructive feedback and coaching. • Supervises team members, setting priorities, making decisions about workflow and staff performance. • Oversee clinical training program development, determining the training strategy, ensuring compliance with organization and Joint Venture requirements. • Guides training specialists in delivering consistent, effective programs. • Lead Training Specialists to develop and deliver GoHealth-specific EMR and clinical training programs. • Lead Training Specialists to optimize new hire training program by overseeing the development and analysis of knowledge assessments, training performance evaluations and reaction surveys. • Direct and support Training Specialists to facilitate and lead GoHealth Culture Orientation, coordinating with operations leaders as necessary. • Facilitate set up and assist in development, oversite and maintenance of the operational and educational resources including Staff Resource Hub, Provider Resource Hub, Provider wiki and Education Bulletin for each joint venture. • Monitor completion of staff competency assessments and ensure the necessary follow up training support is provided in partnership with Operations Team and the Learning Team. • Conduct and lead course evaluation and assess continuous improvement needs for training programs in partnership with operations and the Learning Team. • Partner with Training Specialists to develop and facilitate center staff training for new operational workflow/processes or new business development projects. • Facilitate and lead team meetings with Training Specialists for timely communication of information, optimization of training curriculum and delivery and sharing of best practices for training standard operating procedures. • Partner with Learning Management System (LMS) Administrators in implementing courses related to staff education. • Facilitate self-paced e-learning material as the subject matter expert. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. GoHealth Leadership Principles (Only include for People Leader roles) GoHealth’s Leadership Principles, listed below, are essential functions for this position: • Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver. • Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow. • Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 10-25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel is required, including travel between company locations and out-of-town destinations as needed, up to 35%. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy