GoHealth Urgent Care

Compensation

Full Description

You’re more valuable than ever – And that’s just how we’ll make you feel. Summary The Manager of Clinical Training and Education leads the development, design, facilitation, and coordination of training programs for medical assistants across the urgent care centers the Company manages nationwide. This role leads a team of Training Supervisors in each joint venture and collaborates closely with Training Specialists. The Manager of Clinical Training and Education ensures effective communication among the Training and Operations teams, including the Training Specialists, Training Coaches, Learning Coaches and Operations Leaders. The role is directly responsible for operational efficiency, promotes clinical quality and safety, and leads the implementation and evaluation of training initiatives. Qualifications Education Required: • Bachelor’s degree in Learning & Development, Organizational Learning & Development, Education, Sciences, Nursing or business-related discipline required • Training, learning and development or related experience required Licenses/Certifications Required: • None Work Experience Required: • 5+ years of training or education experience in a medical setting • 3+ year supervisory experience required Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Experience preferred - 5+ year supervisory experience, curriculum building for a clinical audience, needs analysis and plan execution for a multi-state organization • Licensing preferred - RN or LPN license • Certifications preferred - AAMA, NCCT, CMA, RMA or EMT Knowledge, Skills, and Abilities • Proven experience and knowledge of training processes, facilitation, and best practices. • Proficiency in MS Office programs (i.e., Word, Excel, PowerPoint, Outlook). • Experience using Electronic Medical Record (EMR) • Knowledge of medical terminology • Clinical skills in POCT, vitals intake, clinical laboratory procedures • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Other Function Competencies Required: • ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion. • DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change. • FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. • INTERPERSONAL – Develops and maintains excellent working relationships within the People Team and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior. • BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted, credible business partner; creates buy-in with customers. • PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. • SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Essential Duties and Responsibilities • Supervise the day-to-day activities of the Training Supervisors, including work assignments, organizing workflow, and providing feedback and coaching. • Set performance goals and deadlines for the Training Supervisors, Training Specialists, and Training Coaches (in collaboration with Operations leaders) that align with the Company’s vision, mission, core values and business goals. • Monitor team member productivity and provide constructive feedback and coaching. • Supervises team members, setting priorities, making decisions about workflow and staff performance. • Oversee clinical training program development, determining the training strategy, ensuring compliance with organization and Joint Venture requirements. • Guides training specialists in delivering consistent, effective programs. • Lead Training Specialists to develop and deliver GoHealth-specific EMR and clinical training programs. • Lead Training Specialists to optimize new hire training program by overseeing the development and analysis of knowledge assessments, training performance evaluations and reaction surveys. • Direct and support Training Specialists to facilitate and lead GoHealth Culture Orientation, coordinating with operations leaders as necessary. • Facilitate set up and assist in development, oversite and maintenance of the operational and educational resources including Staff Resource Hub, Provider Resource Hub, Provider wiki and Education Bulletin for each joint venture. • Monitor completion of staff competency assessments and ensure the necessary follow up training support is provided in partnership with Operations Team and the Learning Team. • Conduct and lead course evaluation and assess continuous improvement needs for training programs in partnership with operations and the Learning Team. • Partner with Training Specialists to develop and facilitate center staff training for new operational workflow/processes or new business development projects. • Facilitate and lead team meetings with Training Specialists for timely communication of information, optimization of training curriculum and delivery and sharing of best practices for training standard operating procedures. • Partner with Learning Management System (LMS) Administrators in implementing courses related to staff education. • Facilitate self-paced e-learning material as the subject matter expert. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. GoHealth Leadership Principles (Only include for People Leader roles) GoHealth’s Leadership Principles, listed below, are essential functions for this position: • Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver. • Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow. • Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 10-25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel is required, including travel between company locations and out-of-town destinations as needed, up to 35%. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy