GoHealth Urgent Care

Compensation

Full Description

You’re more valuable than ever – And that’s just how we’ll make you feel. The Partner Success Manager serves as a critical connector between the Company and health system partners, driving strategic alignment and operational excellence across joint ventures. This role acts as the primary liaison, ensuring that partner priorities and Company objectives are integrated into a unified roadmap that accelerates transformation and delivers measurable outcomes. By fostering collaboration, managing complex relationships, and championing change, the Partner Success Manager enables seamless execution of shared strategies, such as EMR (Electronic Medical Records) optimization, interoperability, and clinical workflow enhancements, while maintaining a focus on partner satisfaction and organizational growth. Key responsibilities include establishing governance frameworks, managing program portfolios, overseeing financial performance, and leading change management efforts. The Partner Success Manager is expected to bring a strong command of healthcare IT, program execution, and stakeholder engagement to accelerate transformation initiatives such as Epic transitions, joint venture integrations, and AI pilots. Success in this role requires a blend of strategic vision, operational rigor, and the ability to lead through influence in a dynamic, fast-paced environment. Qualifications Education Required: • Bachelor’s degree in Business, IT, or related field. Licenses/Certifications Required: None Work Experience Required: • 7+ years in Technology or Health IT program management. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Master’s degree in related field • Epic Certification in relevant modules (e.g., Ambulatory, Cadence, Bridges, or Care Everywhere); candidates without certification must demonstrate equivalent experience and fluency in Epic workflows and terminology. Knowledge, Skills, and Abilities • This role is customer-facing and requires excellent judgment and interpersonal skills. • Demonstrated experience with Epic system implementations. • Vendor and SOW management experience. • Deep understanding of EMR systems (especially Epic), interoperability standards, and vendor management. • Ability to manage budgets, forecast costs, track ROI, and synthesize data into actionable insights. • Skilled in driving adoption through structured change management, including communications planning, training, and go-live execution. • Familiarity with HIPAA, SOC2, and audit-readiness practices; ability to proactively mitigate risks. • Strong interpersonal and communication skills to influence and align diverse teams, including clinical, technical, and executive stakeholders. • Experience overseeing direct reports and vendor PMs, with a focus on coaching, delegation, and performance management. Essential Duties and Responsibilities Strategic Partner Leadership & Executive Interface • Serve as the primary IT and transformation liaison between the Company and partner health systems, acting as a single-threaded owner for partner success across technology, data, security, and operational enablement. • Establish and maintain strong executive-level relationships with partner stakeholders, ensuring alignment on joint priorities, milestones, risks, and outcomes while proactively surfacing and resolving issues before they escalate. • Translate enterprise strategy into partner-specific execution plans, ensuring consistency with Company standards while flexing appropriately to partner operating models, regulatory environments, and clinical workflows. • Collaboration with the Transformation Office to establish and maintain program governance frameworks including charters, RACI matrices, strategic roadmaps, RAID logs (Risks, Assumptions, Issues, Dependencies), and executive-level status reporting decks for ELT and Board visibility. • Represent partner interests internally and the Company’s interests externally, balancing speed, quality, cost, and risk in high-stakes, multi-party environments. Program Governance, Transformation & Delivery Excellence • Partner closely with the Transformation Office and PMO to design, implement, and continuously improve program governance frameworks, including: - Program and initiative charters - - - - RACI and operating models Integrated roadmaps and dependency maps RAID logs (Risks, Assumptions, Issues, Dependencies) Executive, ELT, and Board-level status reporting • Ensure partner initiatives are fully embedded into enterprise delivery and governance models, including intake, prioritization, stage gates, and benefits realization. • Drive disciplined execution across multiple concurrent initiatives, ensuring delivery on time, on scope, and on value, while managing complex cross-functional dependencies (IT, Operations, Clinical, Revenue Cycle, Compliance, People, etc.). • Act as a hands-on problem solver during critical moments—cutting through ambiguity, aligning stakeholders, and driving decisive action. Financial Stewardship & Value Realization • Manage program financials, including budget development, forecasting, vendor SOW tracking, and ROI/benefits realization reporting to ensure fiscal discipline and value delivery. Own program-level financial management for partner initiatives, including: - Budget development and multi-year forecasting - - Vendor management and SOW tracking Spend variance analysis and cost controls • Partner with Finance and leadership to quantify, track, and report ROI, benefits realization, and value delivery, ensuring investments tie directly to strategic and operational outcomes. • Identify opportunities to optimize cost, accelerate value, and reduce waste across partner programs without compromising quality, security, or compliance. Change Management, Adoption & Field Readiness • Drive change management initiatives, such as communication planning, training and adoption strategies, field readiness assessments, and execution of go-live playbooks to support successful transitions. • Lead and execute end-to-end change management strategies for partner-facing initiatives, including: - - - - Stakeholder and impact assessments Communication and engagement plans Training strategies and enablement materials Adoption metrics and readiness assessments • Ensure field, clinical, and operational teams are fully prepared for go-live, with clear playbooks, escalation paths, and support models. • Monitor post-implementation adoption and performance, rapidly addressing gaps to ensure sustained value realization and operational stability. Risk Management, Compliance & Security Alignment • Ensure risk and compliance alignment, including HIPAA adherence, security reviews, BAA/SOC2 documentation, and audit-ready records for internal and external stakeholders. • Ensure all partner initiatives meet Company and partner standards for HIPAA, data privacy, security, and regulatory compliance. • Coordinate security reviews, risk assessments, and documentation, including BAAs, SOC 2 reports, audit artifacts, and third-party risk materials. • Maintain audit-ready records and serve as a point of coordination for internal audits, partner reviews, and external regulatory inquiries. • Proactively identify and mitigate operational, technical, and compliance risks, escalating appropriately with clear mitigation plans and executive context. Data, Insights & Continuous Improvement • Deliver data-driven insights and reporting, including tracking of OKRs and KPIs, development of executive dashboards, facilitation of post-mortems, and continuous improvement initiatives across programs. • Use data and feedback to refine governance, execution models, and partner engagement strategies over time. • Act as a force multiplier for the VP and leadership team—anticipating needs, synthesizing complex information, and enabling faster, better decisions. GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed (up to 25%). • Safety Equipment: May require the use of safety equipment for infection prevention. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!