G-TECH Services

Provide customer service support for membership and billing web-based tools to external customers via help desk phone line. | Requires 2+ years customer service experience, proficiency in MS Office, strong organizational and communication skills, and preferred healthcare billing experience. | Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line. This is a remote role. Top 3 Required Skills/Experience – • Two years of customer service experience required; help desk experience preferred. • Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required. • Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required. Must be proficient using MS Office Suite Preferred Skills/Experience – Optional but preferred skills/experience. Include: • Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred. Education/Certifications – Include: • High School Graduate or GED equivalent required. Two years of college preferred. G-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.

Provide remote technical support and troubleshooting for residential EV charging systems, assist customers through installation and commissioning phases, and collaborate with sales and installation teams. | 3+ years of electrician or electrical component experience, strong EV charging knowledge, technical problem-solving skills, and excellent communication abilities. | REMOTE: Candidate will be servicing customers on EST (*between 8:00- a.- 8:00 p.m.) Hours are 8-5. There will be a 4-5 week training to start located in MIchigan. This is a Technical Customer Support Specialist role- 100% phone work- technical support/ troubleshooting. Residential energy charging systems. 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred. Pre-Sale Technical Consultation – Partner with Home Energy Consultants (HEC) to review customer profiles, site feasibility, electrical requirements, and product compatibility. Participate in Energy Consultation calls to set accurate expectations regarding installation timelines, V2H functionality, and ESS integration. • Should have a strong foundation in EV charging, vehicle to home/ vehicle to grid. • Highly technically skilled- strong problem solvers. • This is residential- utility coordination- walking customers through installation process. • High emotional intelligence- verbal and written communication skills. • All troubleshooting is remote- over the phone. Escalation will be given to field service engineering team At-Sale Final Review - Join final sales calls to validate bundle compatibility, reconfirm installation scope, and ensure the customer understands integration details. Post-Sale Support Through Commissioning - Provide technical oversight from sale through installation and commissioning, including site assessment support, installer coordination, quote review, and early issue troubleshooting. Remain engaged until the system is marked operational, documenting all technical interactions. Work closely with Sales, Installation, and Customer Care teams to ensure a seamless handoff and world-class customer experience, following the established Technical Advisor Integration process G-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.

Assist project managers with project planning, scope control, issue and risk management, report generation, and documentation control, including some small project management duties. | Five years of project coordinator experience, SharePoint expertise, strong communication and organizational skills, and a bachelor's degree in business or related field. | Engagement Description – Under general direction and coaching, assists project managers in creating and maintaining project planning documents and reports. This includes project plan creation and managing, scope change control and issue/risk management, action item follow-ups, etc…. Supports project metrics analysis, team communication, resource planning, report generation, and documentation control. May take on some project management duties for projects of small size and low risk. Adheres to Project Management policies, procedures, and methodologies. Provides support to ensure client/customer service expectations are met. Top 3 Required Skills/Experience – • Five (5) years of project coordinator experience • Demonstrable organization and self-starter skills • Excellent written and oral communication skills; meeting minutes, presentations Required Skills/Experience – The rest of the required skills/experience. Include: • SharePoint experience: this includes creating sites, adding documents and creating workflows. • MS Powerpoint and Excel experience • Experience facilitating quality review meetings • Knowledge of project management best in class practices • Excellent analytical and organizational skills with the ability to multitask and meet timelines required • Strong verbal and written communication skills are required to understand, interpret, and communicate ideas • Advanced critical thinking skills demonstrated through problem solving complex business problems • Ability to effectively interface with employees at all levels • Ability to work independently within a team environment • Experience serving as a liaison between business and IT • Strong organizational and follow-through skills, and particularly strong attention to detail. • Ability to perform as a self-starter, with motivation to consistently produce high quality results Preferred Skills/Experience – Optional but preferred skills/experience. Include: • Experience with financial reporting • Experience with BCBSM or another healthcare provider • Experience with PlanBlue Education/Certifications – Include: • Bachelor’s degree in business, MIS or other related field G-TECH Services, Inc. is a leading certified recruitment and placement firm that provides high-quality, flexible staffing solutions to a nationwide client base. We pride ourselves in keeping employee attrition low and offering exciting career opportunities to Engineers and IT professionals! We are large enough to make a difference and small enough to genuinely care about each and every one of our employees! We work with the best of the best! Join us today!