Ford Motor Company

Lead a cybersecurity team monitoring and responding to incidents in connected vehicle and cloud environments, managing alerts and investigations across hybrid infrastructure. | Bachelor's degree and 5+ years cybersecurity experience in SOC or incident response leadership with strong cloud security and embedded systems expertise. | We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. This leadership role within the Vehicle and Connected Cybersecurity organization is responsible for leading operational monitoring and incident response for connected vehicle and cloud environments. You will lead a specialized team of Product Security Operations Center (PSOC) cybersecurity professionals in triaging alerts, coordinating investigations, and driving timely resolution across vehicle telematics, embedded systems, and cloud-native application stacks. Reporting to the Director of Monitoring and Threat Hunting, this role focuses on incident management, driving issue closure, and continuously improving Ford's monitoring processes and detection capabilities. As a peer to the Monitoring Global Team, you share equal ownership of Ford's day-to-day monitoring mission and its follow-the-sun operating model. You will partner across cloud, vehicle, and enterprise teams to ensure rapid, effective problem resolution for connected vehicles and the cloud services that power them.

Manage and align manufacturing capacity with fleet demand through cross-functional collaboration and stakeholder engagement. | Bachelor's degree with 5+ years experience in data synthesis, cross-functional relationship building, and strong communication skills. | In this position... The Senior Manager, Ford Pro Fleet Production will maximize fleet production across North America by partnering with the Fleet Sales team to understand demand and collaborating with the S&OP team to align production allocation accordingly and by working closely with MP&L, ensure manufacturing capacity is optimized and aligned with fleet demand.   Ford Pro is a new / growing global business unit within Ford committed to commercial customer productivity.  Ford Pro delivers a work-ready suite of vehicles, products and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers’ businesses thrive today and into new era of electrification – an ecosystem which includes Vehicles, Charging, Servicing and Intelligence (Telematics/Data).

Lead high-impact transformation initiatives coordinating agile delivery and aligning technical requirements with strategic goals. | Bachelor's degree in related field and 5+ years in Technical Program Management with strong communication and analytical skills. | We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. In this position... As a Technical Program Manager within Global Product Creation, you will play a key role in the execution and delivery of high-impact transformation initiatives, with a specific focus on driving a significant, modernizing transformation in our product definition capabilities.  This role has a truly global scope, supporting diverse vehicle programs around the world that are manufactured across our international plants. Sitting at the intersection of business, technology, and engineering, you will contribute directly to the product group vision and roadmap, helping define tactical plans and execution strategies in alignment with broader digital and industrial goals. You will translate high-level strategy into actionable user stories and technical requirements, partnering closely with engineering, design, and platform teams to coordinate the end-to-end agile delivery, launch, and quality of scalable features while managing day-to-day trade-offs and timelines. Additionally, you will safeguard delivery health by tracking key KPIs, monitoring system and product performance, participating in incident response, managing project budgets, mitigating team-level delivery risks, and identifying opportunities to leverage modern technologies like AI to drive operational efficiency. Based in Dearborn, MI, this is a hybrid position with a required four-day onsite presence each week.  Relocation assistance may be available for qualified candidates.

Lead global program execution, enforce operating models, and ensure cross-functional accountability for business KPIs and product delivery. | Bachelor's degree with over 7 years of experience in global governance, multi-stakeholder rollouts, partner management, and strong analytical and dealer operations skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford’s new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability.

Lead global digital transformation programs with multi-team coordination, governance, and executive communication. | Experienced in managing complex global rollouts, cross-functional governance, and stakeholder alignment with strong program management skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global program governance and cross-functional alignment to ensure delivery of product, technology, and go-to-market roadmaps meeting business KPIs. | Experienced in managing complex global rollouts with strong governance, stakeholder alignment, and program management skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global program governance and cross-functional alignment to deliver enterprise digital transformation initiatives. | Experienced in managing complex, multi-stakeholder global rollouts with strong governance, financial tracking, and executive communication skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global program governance, drive cross-functional alignment, and ensure delivery of complex digital transformation initiatives. | Experienced in managing complex global programs with strong governance, stakeholder management, and program delivery skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global digital transformation programs with cross-functional coordination and executive stakeholder management. | Experienced in managing complex, multi-stakeholder global rollouts with strong governance, program management, and vendor oversight skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global digital transformation initiatives with multi-team coordination, program governance, and executive stakeholder management. | Experienced in managing complex, multi-stakeholder global rollouts, program governance, vendor management, and executive communication. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global program governance, drive cross-functional alignment, and ensure delivery of complex digital transformation initiatives. | Experienced in managing complex global rollouts, governance frameworks, vendor management, and executive communication. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global program governance, drive cross-functional alignment, and ensure delivery of complex digital transformation initiatives. | Experienced in managing complex global rollouts, cross-functional governance, stakeholder alignment, and program performance tracking. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Lead global program governance and cross-functional alignment to ensure delivery of complex digital transformation initiatives. | Experienced in managing complex global rollouts, cross-functional governance, stakeholder alignment, and program accountability. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford's new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. You'll have... • Bachelor's degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience - able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders-including IT, Product, Regional Business Units, Marketing, and FordDirect-around a single, unified global roadmap and set of objectives. • Run the "Check" Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes.

Engineer and support identity and access management solutions on Azure AD B2C ensuring secure customer identity experience. | Bachelor's degree with 3-5 years IAM experience and 1-2 years Azure AD B2C proficiency. | The Customer Identity Platform Engineer will contribute to the engineering, development, and 24/7 support of identity and access management highly available solutions for the customer identity platform on Azure AD B2C. The successful candidate will work closely with other Ford teams (business teams, cyber security, applications teams, other technical teams) and our partners to ensure Azure AD B2C is providing the secure, premium customer experience required to deliver the Ford focus areas. This position requires an individual with a continuous improvement mindset who is driven by the pursuit of operational excellence with the fortitude to build technical prowess to navigate the Azure AD B2C ecosystem, networking, security compliance, and software development.

Lead global program governance and cross-functional alignment to deliver enterprise technology transformations. | Experienced in managing complex, multi-stakeholder global rollouts with strong governance, stakeholder alignment, and program management skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford’s new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders—including IT, Product, Regional Business Units, Marketing, and FordDirect—around a single, unified global roadmap and set of objectives. • Run the 'Check' Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes. You'll have... • Bachelor’s degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience — able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1

Manage engineering program delivery by driving clarity, prioritization, and stakeholder alignment across teams. | Requires 4 years IT experience, 1 year program management, expert project management skills, and ability to build cross-functional partnerships. | Role summary / purpose Success as an Engineering Program Manager requires someone who brings structure to ambiguity and drives delivery clarity across teams. You thrive in a fast-paced environment, build strong partnerships with engineering and program leaders, and ensure work is prioritized and executed with discipline. You are comfortable operating at both the strategic and tactical levels: shaping what should be worked on, aligning cross-functional stakeholders, and ensuring delivery plans, risks, and dependencies are visible and actively managed. You communicate crisply, writing clear leadership updates and facilitating alignment when tradeoffs are required. Key responsibilities • Help drive the system of delivery and ensure domain work is focused on the most important outcomes aligned to strategy and planned/governed consistently. • Establish the structures and mechanisms that enable predictable delivery: backlog structure, planning artifacts, governance cadence, and reporting hygiene. • Challenge and de-prioritize work that does not support the strategy or agreed priorities in partnership with Technical Program Manager, Product, and leadership. • Co-own the domain backlog structure, planning, and delivery plan including scope, milestones, and dependencies within the strategic frame set by leadership. • Prioritize within the domain with Engineering Manager input to ensure capacity is focused on the highest-value work. • Drive clarity for cross-team sequencing and integration planning so commitments are realistic and well-understood. • Maintain accurate internal risk and dependency registers; actively drive resolution, mitigation plans, and escalation paths. • Keep project artifacts and dashboards up to date so domain and program status is trustworthy and comparable. • Provide clear, timely communications to stakeholders on progress, risks, and changes. • Ensure work has clear acceptance criteria and a defined value/outcome. • At completion, validate with Engineering and leadership whether acceptance criteria were met and whether the intended value was delivered. • Participate and provide key inputs to the cross-functional work intake and discovery process with context to all impacted functions within your domain. • Apply and help evolve common standards for discovery, planning, and delivery. • Ensure the domain integrates into the broader operating model using shared templates and cadences. Requirements - education & experience • 4 years in IT • 1 year in Program Management • Expert-level Project Management experience • Senior Associate level Required skills • Build strong partnerships across engineering, program, product, design, systems, testing, operations, and quality functions. • Drive alignment through clear tradeoffs, documented decisions, and transparent plans. • Use data and delivery signals-risks, dependencies, throughput/health indicators-to inform priorities and leadership actions.

Lead global program governance and cross-functional alignment to deliver enterprise platform transformations. | Experienced in managing complex, multi-stakeholder global rollouts with strong governance, stakeholder management, and program delivery skills. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford’s new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders—including IT, Product, Regional Business Units, Marketing, and FordDirect—around a single, unified global roadmap and set of objectives. • Run the 'Check' Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes. You'll have... • Bachelor’s degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience — able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1

Lead structured delivery and alignment across teams to ensure prioritized, predictable execution of engineering programs. | Requires 4 years IT experience, 1 year program management, expert project management skills, and ability to build partnerships and drive alignment. | Role summary / purpose Success as an Engineering Program Manager requires someone who brings structure to ambiguity and drives delivery clarity across teams. You thrive in a fast-paced environment, build strong partnerships with engineering and program leaders, and ensure work is prioritized and executed with discipline. You are comfortable operating at both the strategic and tactical levels: shaping what should be worked on, aligning cross-functional stakeholders, and ensuring delivery plans, risks, and dependencies are visible and actively managed. You communicate crisply, writing clear leadership updates and facilitating alignment when tradeoffs are required. Key responsibilities • Help drive the system of delivery and ensure domain work is focused on the most important outcomes aligned to strategy and planned/governed consistently. • Establish the structures and mechanisms that enable predictable delivery: backlog structure, planning artifacts, governance cadence, and reporting hygiene. • Challenge and de-prioritize work that does not support the strategy or agreed priorities in partnership with Technical Program Manager, Product, and leadership. • Co-own the domain backlog structure, planning, and delivery plan including scope, milestones, and dependencies within the strategic frame set by leadership. • Prioritize within the domain with Engineering Manager input to ensure capacity is focused on the highest-value work. • Drive clarity for cross-team sequencing and integration planning so commitments are realistic and well-understood. • Maintain accurate internal risk and dependency registers; actively drive resolution, mitigation plans, and escalation paths. • Keep project artifacts and dashboards up to date so domain and program status is trustworthy and comparable. • Provide clear, timely communications to stakeholders on progress, risks, and changes. • Ensure work has clear acceptance criteria and a defined value/outcome. • At completion, validate with Engineering and leadership whether acceptance criteria were met and whether the intended value was delivered. • Participate and provide key inputs to the cross-functional work intake and discovery process with context to all impacted functions within your domain. • Apply and help evolve common standards for discovery, planning, and delivery. • Ensure the domain integrates into the broader operating model using shared templates and cadences. Requirements – education & experience • 4 years in IT • 1 year in Program Management • Expert-level Project Management experience • Senior Associate level Required skills • Build strong partnerships across engineering, program, product, design, systems, testing, operations, and quality functions. • Drive alignment through clear tradeoffs, documented decisions, and transparent plans. • Use data and delivery signals—risks, dependencies, throughput/health indicators—to inform priorities and leadership actions.

Drive structured delivery and alignment across engineering and program teams to ensure prioritized, predictable execution of strategic initiatives. | Requires 4 years IT experience, 1 year program management, expert project management skills, and ability to build cross-functional partnerships. | Role summary / purpose Success as an Engineering Program Manager requires someone who brings structure to ambiguity and drives delivery clarity across teams. You thrive in a fast-paced environment, build strong partnerships with engineering and program leaders, and ensure work is prioritized and executed with discipline. You are comfortable operating at both the strategic and tactical levels: shaping what should be worked on, aligning cross-functional stakeholders, and ensuring delivery plans, risks, and dependencies are visible and actively managed. You communicate crisply, writing clear leadership updates and facilitating alignment when tradeoffs are required. Key responsibilities • Help drive the system of delivery and ensure domain work is focused on the most important outcomes aligned to strategy and planned/governed consistently. • Establish the structures and mechanisms that enable predictable delivery: backlog structure, planning artifacts, governance cadence, and reporting hygiene. • Challenge and de-prioritize work that does not support the strategy or agreed priorities in partnership with Technical Program Manager, Product, and leadership. • Co-own the domain backlog structure, planning, and delivery plan including scope, milestones, and dependencies within the strategic frame set by leadership. • Prioritize within the domain with Engineering Manager input to ensure capacity is focused on the highest-value work. • Drive clarity for cross-team sequencing and integration planning so commitments are realistic and well-understood. • Maintain accurate internal risk and dependency registers; actively drive resolution, mitigation plans, and escalation paths. • Keep project artifacts and dashboards up to date so domain and program status is trustworthy and comparable. • Provide clear, timely communications to stakeholders on progress, risks, and changes. • Ensure work has clear acceptance criteria and a defined value/outcome. • At completion, validate with Engineering and leadership whether acceptance criteria were met and whether the intended value was delivered. • Participate and provide key inputs to the cross-functional work intake and discovery process with context to all impacted functions within your domain. • Apply and help evolve common standards for discovery, planning, and delivery. • Ensure the domain integrates into the broader operating model using shared templates and cadences. Requirements - education & experience • 4 years in IT • 1 year in Program Management • Expert-level Project Management experience • Senior Associate level Required skills • Build strong partnerships across engineering, program, product, design, systems, testing, operations, and quality functions. • Drive alignment through clear tradeoffs, documented decisions, and transparent plans. • Use data and delivery signals-risks, dependencies, throughput/health indicators-to inform priorities and leadership actions.

Lead global program governance and cross-functional alignment to deliver enterprise platforms and transformations. | Experienced in managing complex, multi-stakeholder global rollouts with strong governance, stakeholder alignment, and delivery accountability. | In this position... As the Global Program Manager, you are the chief orchestrator and single point of accountability for the global execution and performance of Ford’s new service lead program. This is a senior leadership role designed for a master of cross-functional governance, not a technical delivery lead or an administrative project tracker. You will build, run, and enforce the global operating model that holds Product, Engineering, Regional Market Teams, FordDirect, and external partners accountable to delivering the product, technology and go-to-market roadmap and meeting business KPIs across both Retail and Ford Pro globally. Operating at the intersection of business strategy and technical execution, you will use a disciplined PDCA (Plan, Do, Check, Act) framework to drive alignment, mitigate risks, manage dependencies, and ensure that every cross-functional team delivers on their commitments to drive dealer adoption, lead conversion, and FCSD profitability. What you'll do... Cross-Functional Governance & Operating Model (PDCA) • Establish Global Governance: Define, implement, and lead the global management system, operating rhythm, and problem-solving cadence (PDCA) for the service lead program. • Drive Alignment: Align disparate global stakeholders—including IT, Product, Regional Business Units, Marketing, and FordDirect—around a single, unified global roadmap and set of objectives. • Run the 'Check' Phase: Act as the objective evaluator of progress. Establish and monitor standardized global service lead metrics, holding cross-functional owners accountable when performance or delivery timelines drift from targets. Delivery & Launch Accountability • Hold IT & Product Accountable: Partner with and hold technical product teams and IT delivery leads accountable to critical milestones. • Ensure Regional Readiness: Hold regional business and market teams accountable for executing local dealer change management, onboarding, and training plans to ensure successful platform rollout. • Manage Cross-Functional Dependencies: Proactively identify and resolve friction points, resource constraints, or technical bottlenecks between teams (e.g., ensuring VHA/Prognostics deliver quality leads into VCP as scheduled). Business Performance & Adoption Governance • Enforce Adoption Targets: Hold regional market leaders accountable for driving dealer weekly usage (e.g., achieving and growing % weekly usage in the US) and implementing localized tactics to meet these goals. • Drive Conversion Focus: Ensure regional operations and dealer relations teams are actively executing initiatives to establish and improve lead-to-RO conversion baselines. Strategic Planning & Resource Orchestration • Lead 2027 Planning: Lead the global enterprise planning and prioritization process for VCP, orchestrating inputs from all stakeholders to build a cohesive 2027 business plan and inform demand planning. • Govern Business Cases & Funding: Coordinate the development of robust business cases for future service lead expansion, ensuring alignment on value creation, and bring forward recommendations on global team structure, funding, etc. Key Performance Indicators (KPIs) You Will Drive Accountability For: • Roadmap Delivery Milestones: On-time, high-quality execution of global releases (e.g., EU5 launch, FordDirect integration) by IT and Product partners. • Dealer Adoption Metrics: Regional adherence to weekly dealer usage targets (e.g., US target of 50%). • Lead-to-RO Conversion: Global alignment and improvement of conversion baselines across all integrated lead sources. • Governance Health: Effective operation of weekly/monthly PDCA cadences with 100% participation and action-closure from key cross-functional nodes. You'll have... • Bachelor’s degree in Business, Engineering, Information Systems, or a related field. • 7 +Experience designing and running global governance structures/operating models (PDCA, Lean, Six Sigma, or similar continuous improvement frameworks) • 7+ years of experience managing complex, multi-stakeholder global rollouts or platform launches. • 7+ years of experience working with or managing relationships with external partners (e.g., DMS-type agency/vendor relationships) • Conflict resolution and negotiation skills to manage cross-functional friction points and resource constraints. • Expert knowledge of dealer operations, dealer change management, and onboarding/training processes. • Strong understanding of automotive lead generation and conversion funnels (lead-to-RO conversion specifically) • Strong analytical skills to build, monitor, and report on standardized KPIs/metrics across global markets. • Proven experience setting and tracking adoption targets, usage metrics, and performance baselines. • Experience building business cases, including ROI/value creation analysis, for technology or program investments. • Enterprise planning experience — able to synthesize input from multiple stakeholders into a cohesive multi-year business plan. • Strong program/project management skills, ideally with PMP or Agile/Scrum certification. • Proven ability to align and drive accountability across IT, Product, Marketing, Go to Market, and Regional Business Units without direct authority (strong influence management skills) Even better, you may have... • Master of Business Administration (MBA) or equivalent advanced degree. • Experience launching digital products or platforms in international markets • Exceptional executive level communication skills. • Knowledge of connected vehicle data/prognostics systems. • PMP certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL5 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1