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FM

Ford Motor Company

via Oraclecloud

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Manager, Dealer Digital Strategy Ford Customer Service Division

Dearborn, Michigan
Full-time
Posted 1/28/2026
Direct Apply
Key Skills:
Strategic Planning
Team Leadership
Business Operations

Compensation

Salary Range

$120K - 200K a year

Responsibilities

Lead the transformation of dealership technology landscape and enhance digital customer experience across dealer network.

Requirements

Extensive experience in digital strategy, technology partnerships, and automotive industry leadership.

Full Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Purchasing team adds critical value to the entire organization. You’ll help us source the highest quality parts and services from around the globe while ensuring optimal cost and on-time delivery. You’ll also contribute to establishing a robust supply chain so that we can continually produce the vehicles our customers want. In this position... Are you a visionary leader passionate about revolutionizing the automotive retail experience through cutting-edge digital innovation? Ford Customer Service Division (FCSD) is committed to delivering an exceptional ownership experience throughout the full vehicle lifecycle and is rapidly expanding its global parts, service, and aftermarket business. We are seeking a highly capable and experienced Manager, Dealer Digital Strategy, to lead the transformation of our dealership technology landscape and elevate the digital customer experience across our extensive dealer network. In this crucial role, you will be instrumental in bridging strategic vision with practical implementation. You will lead the development and execution of strategic technology partnerships, validate go-to-market strategies for new dealer experiences, and define comprehensive implementation plans for digital tools. Your leadership will directly shape how our dealers engage with technology, driving measurable business impact and fostering an advanced digital ecosystem that benefits both our dealer partners and customers.

This job posting was last updated on 1/29/2026

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