Enablon North America Corp

Own and manage Enablon’s ecosystem of technical integration partners, ensuring successful integrations and alignment with product strategy. | 5+ years in partner management or enterprise software, experience with APIs, integrations, and cross-functional collaboration. | Wolters Kluwer Enablon is the enterprise software leader in environmental, health, safety, sustainability and quality (EHSSQ), operational risk management (ORM) and process safety management (PSM) with millions of users in 160 countries. Enablon and its more than 80 worldwide partners have driven innovation with its global enterprise customer base through industry events, executive engagement, customer innovation challenges, user groups, and customer workshops. Enablon’s mission is to help create a better world by making organizations responsible, productive, and safe through innovative technology. We are a fast-growing international company operating in more than 130 countries with a large diverse partnership network. Our global headquarters and main R&D divisions are in France (Paris) Netherlands (Alphen), India (Pune) and Romania (Cluj) with North American headquarters in Chicago and offices in Houston, London, Sydney, Melbourne, and Montreal. Our solutions make a difference – and so do our people. The Technical Partner Manager will own and lead Enablon’s ecosystem of technical integration partners across the product portfolio. This role sits within the Product Management organization and serves as the single point of contact for both internal product teams and external technical partners. Technical partners include content providers, data providers, and capability partners whose solutions are integrated with, or supported within, Enablon products. The Technical Partner Manager is responsible for identifying, prioritizing, negotiating, and managing partner relationships; ensuring successful integrations; aligning partner capabilities with product strategy; and enabling go-to-market success. The role works closely with Product Managers, Engineering, Product Marketing, Enablement, Legal, and Commercial teams to maximize customer value and business impact from the partner ecosystem. Responsibilities: Partner Strategy & Portfolio Leadership · Own and manage Enablon’s portfolio of technical partners across domains and platform capabilities. · Identify gaps and opportunities in the partner ecosystem aligned with product strategy, customer needs, and market trends. · Evaluate, prioritize, and onboard new technical partners to extend Enablon’s product capabilities and value proposition. · Define partner tiers, engagement models, and success metrics in collaboration with Product and Commercial leadership. · Maintain a clear view of partner dependencies, risks, and strategic importance across the portfolio. Partner Relationship & Contract Management · Serve as the primary point of contact for technical partners, managing ongoing relationships and performance. · Lead commercial and operational discussions with partners, including scope definition, responsibilities, SLAs, and escalation paths. · Work closely with Legal, Procurement, and Finance teams to negotiate, establish, and maintain partnership agreements. · Ensure contracts align with product strategy, roadmap commitments, and go-to-market objectives. · Manage renewals, amendments, and partner performance reviews. Product & Engineering Collaboration · Act as the bridge between Product Management, Engineering teams, and partners to ensure successful integration delivery. · Collaborate with Product Managers to prioritize partner-related roadmap items and dependencies. · Support definition of high-level requirements and integration approaches in alignment with platform and domain standards. · Coordinate planning and delivery timelines across internal teams and external partners. · Where applicable, ensure partner solutions meet Enablon’s quality, security, and scalability standards. Go-to-Market & Enablement · Partner with Product Marketing and Enablement to develop and execute go-to-market strategies for integrated partner offerings. · Support internal enablement for Sales, Presales, Services, and Support teams, including messaging, positioning, and documentation. · Contribute to partner-related launch activities, announcements, demos, and customer-facing materials. · Support customer engagements where partner integrations are a key part of the value proposition. Stakeholder Communication & Governance · Provide clear and consistent communication on partner status, roadmap dependencies, risks, and opportunities. · Align stakeholders across Product, Engineering, Commercial, Legal, and Support teams. · Represent the partner ecosystem in product planning, portfolio reviews, and leadership discussions. · Establish governance processes to ensure consistency, transparency, and accountability in partner engagements. JOB QUALIFICATIONS Knowledge/ Skills/ Abilities / Education SKILLS/COMPETENCIES: · Strong experience managing complex B2B technology partnerships in a software or enterprise technology environment. · Ability to operate effectively across Product Management, Engineering, Commercial, and Legal teams. · Strong negotiation, stakeholder management, and relationship-building skills. · Strategic mindset with the ability to translate partner capabilities into product and customer value. · Excellent communication skills, with the ability to align technical and non-technical stakeholders. · Comfortable working in a matrixed, international organization. · Familiarity with Agile development methodologies and product lifecycle concepts. Education/Experience EDUCATION: · Bachelor’s degree in Business, Technology, Engineering, or a related field required. EXPERIENCE: · 5+ years’ experience in partner management, product management, technical alliances, or a related role in B2B enterprise software. · Experience working with software integrations, platforms, APIs, or data/content providers. · Experience collaborating with product and engineering teams on roadmap planning and delivery. · Prior experience supporting go-to-market activities and internal enablement is highly desirable. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $94,200.00 - $164,450.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Support strategic business decisions through market analysis, customer research, and data-driven insights, collaborating with cross-functional teams. | Experience in market analysis, strategic decision support, and strong analytical skills, with a background in business, economics, or related fields. | Wolters Kluwer is a global leader in professional information services, combining deep domain expertise with specialized technology to help professionals make confident decisions. Every day, our customers use our solutions to save lives, improve businesses, and build better judicial and regulatory systems. We help them get it right. Find your place here. Learn more about Wolters Kluwer and Enablon, the recognized leader in EHS and Operational Risk Management solutions. What We Offer:  The Business Analysis Manager – Market Analysis role offers meaningful opportunities for professional growth, strategic impact, and cross‑functional partnership. You will join a collaborative, highly analytical team that plays a critical role in shaping product and business strategy. Opportunity to influence business and product decisions Professional development and career growth Hybrid work model (in‑office two days per week; East Coast preferred, Central considered) Supportive, collaborative team environment Comprehensive benefits package Office Locations: Contact Wolters Kluwer | Wolters Kluwer What You'll be Doing: As a Business Analysis Manager, you will serve as a strategic, market‑focused analyst supporting key business, product, and go‑to‑market decisions for Enablon’s EHS, ESG, and Operational Risk portfolio. This role requires strong analytical judgment, comfort with ambiguity, and the ability to translate complex data into actionable business insights. This position is not focused on software implementation or professional services delivery. Instead, the role centers on market analysis, customer research, pricing insight, and strategic decision support. You will work closely with product management, strategy, finance, and leadership teams to inform prioritization, investment decisions, and long‑term planning. If this sounds like you, we’d love to connect. Be the difference with us. Key Responsibilities: Conduct market, competitive, and customer analysis to inform strategic decisions Design and execute pricing and value assessment analyses, including willingness‑to‑pay and benchmarking studies Perform qualitative and quantitative customer research, including structured customer interviews Develop analytical frameworks to assess new opportunities, product investments, and market trends Translate complex data into clear recommendations for senior leadership Support annual and long‑term business planning with data‑driven insights Create and maintain analytical models, dashboards, and executive‑ready presentations Lead complex analytical initiatives independently from problem definition through recommendation Partner cross‑functionally with Product, Strategy, Finance, and Commercial teams Ideal Candidate Profile: Our ideal candidate brings a strong analytical and strategic mindset, with experience supporting business decisions through structured analysis rather than software delivery. You’re a Great Fit if You Have: Bachelor’s degree or equivalent experience (Business, Economics, Finance, Engineering, or similar) Experience in market analysis, business strategy, pricing analysis, or competitive intelligence Strong quantitative and qualitative analytical skills Comfort operating in ambiguous environments and defining analytical approaches independently Confidence presenting insights and recommendations to senior stakeholders Advanced Excel and data analysis proficiency Nice to Have (Not Required): Exposure to EHS, ESG, or Operational Risk domains Experience in enterprise B2B or SaaS markets Background in management consulting, corporate strategy, or market analytics Familiarity with data visualization or analytical tools (e.g., Tableau, SQL) We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $98,500.00 - $172,700.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Manage and coordinate technology implementation projects ensuring quality deliverables, client technical consulting, and cross-team collaboration in a hybrid work environment. | Bachelor’s degree or equivalent, 5+ years in client-facing technology implementation roles, advanced technical skills in web technologies and software development, leadership on complex projects, and bilingual English-Spanish preferred. | Wolters Kluwer Enablon is a market leader in Environmental Health & Safety (EHS) software solutions. Our EHS solutions help our clients to achieve compliance objectives, organize environmental reporting, control hazards, and manage product quality and compliance. As a Technology Implementation Manager, EHS, you will play a crucial role in supporting team technology projects and ensuring quality outcomes independently. Your expertise will be instrumental in executing specialized technology tasks and providing high-value consulting services to clients. We offer a flexible hybrid work schedule (two days in office). Responsibilities: • Ensure quality deliverables from project development teams to the quality assurance team. • Assist with client technical consulting support to meet the delivery objectives; that may include interface with the clients’ IT and technical teams. • Perform data mapping from the client’s system. • Ensure best practices are being followed on all projects for environment setup, unit testing, product packaging, and automated build integration. • Coordinate with the client’s implementation team to identify and mitigate any technical issues that may potentially impact delivery. • Provide clear direction to distributed technical teams on solutions throughout the implementation cycle. • Ensure efficient coordination on multiple projects with distributed internal and external teams. • May serve as an informal resource for colleagues with less experience.  Technical Skills: • Proficiency in HTML, CSS, JavaScript/jQuery, XML, and XSD. • Experience with GitHub and version control workflows. • Solid understanding of relational databases (SQL). • Knowledge of C# and the .NET Framework. • Familiarity with Agile methodologies (Scrum, Kanban). • Understanding of software development lifecycles and design patterns. • SAP integration or ABAP knowledge is a plus. • Experience with cloud platforms such as Microsoft Azure or AWS is a plus. Key Requirements: • Bachelor’s Degree or equivalent relevant experience • 5+ years working in a client-facing consulting or implementation role. • Specialized in-depth expertise related to technology implementation including configuration and cross-functional leadership. • Wide range of experiences and advanced technical acumen serving as an advisor to management. • Experience working as a senior member or team lead on large, complex software implementation projects. • Strong understanding of best practices and how to differentiate software capabilities within a competitive market. • Demonstrated analytical and problem-solving skills with ability to identify innovative solutions. • Ability to drive projects forward while providing guidance to more junior members of the team. • Strong interpersonal and communication skills with an ability to maintain positive working relationships. • Bilingual in English and Spanish highly preferred. • Some travel to customer locations may be required. • #LI-Hybrid Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Own post-deployment support and customer success for enterprise clients, lead escalations, mentor support teams, and drive continuous improvement in support processes and customer satisfaction. | 7+ years in enterprise technical support or customer success with leadership experience, strong SaaS and cloud platform knowledge (preferably Azure), excellent stakeholder management, and ability to lead cross-functional engagements. | Senior Customer Service Technical Specialist (Account Manager-CSAM) – Hybrid USA R0051179 | Enablon EHS - North America | Wolters Kluwer Position Summary: As a Senior Customer Service Technical Specialist (Account Manager-CSAM), you will play a critical role in owning the post-deployment support experience for a portfolio of high-value enterprise clients. This role goes beyond issue resolution—acting as a trusted advisor, escalation point, and mentor—driving continuous improvement in customer experience, internal processes, and cross-functional collaboration. Your technical expertise and customer-centric approach will directly contribute to client satisfaction, retention, and long-term value realization. Work Arrangement: Hybrid USA/Nationwide: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Division/BU About Us:: https://www.wolterskluwer.com/en/solutions/enablon Required Qualifications: Bachelor’s degree in Computer Science, Engineering, Business, or related field (Master’s preferred). 7+ years of experience in enterprise technical support, customer success, or technical account management, with 2+ years in a senior or leadership capacity. Solid understanding of SaaS platforms, enterprise IT architecture, and cloud environments (preferably Azure). Proven success in leading cross-functional customer engagements and managing executive-level communication. Exceptional problem-solving and stakeholder management skills. Demonstrated leadership in mentoring peers, leading regional initiatives, and improving support systems. Strong documentation practices and ability to design scalable support frameworks. Preferred Qualifications Background in EHS, ESG, or operational risk management software. Familiarity with ITIL, SaaS customer success strategies, and support-driven NPS/CSAT programs. Experience leading high-visibility incidents or presenting post-incident reviews to senior stakeholders. Key Responsibilities Own the post-deployment support relationship with clients, ensuring satisfaction, adoption, and realization of product value. Lead regular account health reviews and act as the primary support liaison during escalations. Serve as a trusted technical advisor to customer stakeholders and internal teams. Align client support needs with product roadmap, upcoming releases, and platform capabilities. Coordinate with Engineering, Product, and Cloud teams to resolve systemic issues and implement long-term solutions. Provide regional technical direction and serve as a senior escalation point for critical and high-impact issues. Guide root cause investigations, document findings, and participate in post-mortem and at-risk client reviews. Mentor Tier 1 and Tier 2 support engineers to build diagnostic depth and customer communication skills. Contribute to continuous improvement in support workflows, documentation, and SLA adherence. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. • Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid DE – Wilmington, Orange St FL – Tampa, West Boy Scout Blvd GA – Kennesaw, Chastain Meadows Ct NW IN – Indianapolis, Woodfield Crossing Blvd KS – Wichita, East Douglas MO – Clayton, South Central Ave PA – Philadelphia, Market St TX – Austin, Brazos St TX – Austin, Southwest Pkwy TX – Coppell, Rombauer Rd TX – Houston, Allen Pkwy WI – Madison, Junction Rd Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Provide advanced technical support and troubleshooting for Enablon's enterprise platform, lead investigations, mentor team members, and collaborate on technical solutions in a hybrid work environment. | Bachelor's degree with 4+ years experience, proficiency in JavaScript or related languages, strong understanding of enterprise and cloud systems, experience with observability tools, excellent problem-solving and communication skills. | Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712 | CPESG | Enablon EHS - North America | Wolters Kluwer Enablon is seeking a Senior Customer Services Technical Specialist ( Senior Support Software Engineer) to join our Sustainment team. This senior-level role is ideal for experienced professionals who combine strong software engineering and cloud troubleshooting skills with a client-first mindset. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail. As a senior technical specialist, you’ll lead complex investigations, act as a subject matter expert on product behavior and diagnostics, and mentor other support engineers. You’ll routinely engage with observability tools like Sumo Logic, Azure Monitor, and Datadog to perform root cause analysis, architect technical resolutions, and drive sustainable improvements across client environments. This role is ideal for individuals who thrive in technically demanding, fast-paced environments and who are passionate about delivering exceptional client outcomes. Work Arrangement: Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Division/BU About Us:: https://www.wolterskluwer.com/en/solutions/enablon Required Job Qualifications ( Min. 4-6 yrs experience) • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 4 years of relevant experience. • Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS. • Solid understanding of enterprise application architecture and cloud-based systems. • Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor. • Strong problem-solving and debugging skills across technical layers. • Excellent communication and documentation skills with a focus on clarity and reproducibility. • Demonstrated ability to work independently while delivering high levels of customer satisfaction. Essential Duties and Responsibilities • Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents. • Perform advanced troubleshooting across application layers to resolve moderately complex issues. • Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs. • Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency. • Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders. • Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks. • Update and maintain technical documentation, including known issues and investigation summaries. • Provide refresher training and coaching to customers and assist in onboarding new team members. • Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts. • Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction. • Maintain current knowledge of emerging platform features, configurations, and support best practices. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: 🔗 https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. • Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.