eHealth

Manage the lifecycle of insurance plan data from carriers, coordinate with internal and external teams to ensure data accuracy, compliance, and operational efficiency, and support automation initiatives. | Requires 2+ years in health insurance or related field, strong communication and organizational skills, experience working with cross-functional teams, and familiarity with tools like JIRA, Confluence, and SQL; AI and offshore collaboration experience are a plus. | Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. We are looking for a highly motivated Product Manager with excellent communication, technical and project management skills to join our Carrier Services team. This highly visible role focuses on the critical operational aspects of managing the vast amounts of data received from insurance carriers. The Product Manager oversees the entire lifecycle of insurance plan-related content and data, including its collection, requirements, loading, and compliance within the platform. This position requires strong collaboration skills to work with both external and internal teams in order to collect and define plan data requirements. It involves coordinating with product, engineering, compliance, legal, and business teams to ensure the efficient loading and integration of carrier data into the systems. We are looking for someone who: Has a background in the health insurance industry, with an in-depth understanding plan and content data management Has experience in account management, relying heavily on email communication and day-to-day interactions for requirement gathering Can effectively work with insurance carriers and internal stakeholders including engineering, product, operations, legal, compliance, and business teams, managing a high volume of daily email communications and addressing technical requirements about insurance plans Possesses excellent written and verbal communicator, has strong organizational skills and can comprehend complex data requirements and relationships, as well as system configurations Has a willingness to participate and lead meetings with carriers, stakeholders and colleagues in offshore time zones Can handle daily operational work while also helping develop, support and implement future automation and data loading strategies Is an excellent written and verbal communicator, who understands complex business and technical requirements and can help prioritize and track operational tasks Will innovate with AI & Automation. Explore opportunities to apply AI-driven product development, LLM-based solutions, and agentic automation within shared services to streamline workflows, improve scalability, and enhance operational efficiency What you will do: Collect and load insurance plan data from carriers. Become the Subject Matter Expert (SME) for carrier-specific insurance data requirements, including organizing and storing various content files. Provide daily support for questions and issues raised by carriers and internal stakeholders related to carrier insurance plans, rates, applications and enrollment logic. Send validation links are sent to carriers for review and approval. Intake of carrier, CMS, and third-party vendor files in various formats (PDF, TXT, CSV). Align key data elements and mapping across provider, RX, carrier plans, and CMS files to ensure consistency. Assist with the development and oversight of compliance filings, collaborating with Compliance and Legal teams to adhere with any CMS or state regulatory requirements that may arise during content development. Develop deep knowledge on the tools and platform solutions used by Content Delivery. Effectively use Email, Confluence, Google Docs, SharePoint, SQL and JIRA while collaborating with offshore development teams. Keep stakeholders informed of day-to-day project statuses, updates, and risks. Who you are: Bachelor’s Degree in healthcare related field, or equivalent practical experience Two or more years experience working in the health industry, Medicare, ACA and Small group is a plus Three or more years collaborating directly with cross functional teams such as product, engineers and business stakeholders on requirements and technical solutions Nice to Have: Experience in AI-driven product development, knowledge of LLM (Large Language Models), and building agentic solutions that leverage automation and intelligent workflow Experience and willingness to work with offshore teams including time shifting to account for different time zones. Experience with technologies like SQL, ORACLE, XML, Web services and API is a preferred, as well as experience with databases and data management Strong attention to detail, time management, and organizational skills, with the ability to manage multiple tasks and meet deadlines. Proficiency in tools such as Atlassian Jira and Confluence, MS Office, and Google Docs. Familiarity with project management tools and methodologies. What we offer: Generous benefits include medical, dental and vision beginning on your first day of employment 401K with matching Tuition reimbursement Employee stock purchase program 12 company paid holidays and flexible time off (PTO for non-exempt) Our Values: At eHealth, our core values guide our work: One Team Customer Centric Innovation Integrity Quality Accountability Relentless Financial Stewardship *Please note the above is a summary of responsibilities; a full job description is available upon request. Application deadline: October 20, 2025. #LI-Remote #LI- DC - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site. - Base Pay Range -$93,000 - $116,200 - eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance. Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth. RECRUITMENT SCAMS Please read an important notice on fraudulent recruitment communications. Take care to avoid fraudulent communications purporting to be on behalf of eHealth. Recent incidents have occurred involving organizations falsely claiming to recruit on behalf of eHealth. These organizations, purporting to either work for or be affiliated with eHealth, notify individuals that their qualifications were found suitable to work as an employee (local or expatriate) for eHealth and solicit the transfer of significant sums of money to pay for work permits, insurance policies, etc. Please note that eHealth does not (nor do any of the organizations that recruit on our behalf) ever ask for money or payments from applicants at any point in the recruitment process. All individuals who are successful in gaining an offer of employment from eHealth, whether directly or indirectly, are always required to go through a formal recruitment process. Please note that these communications are fraudulent. They do not originate from eHealth nor are they associated with eHealth’s recruitment process. Noticeable points of such communications are that the communications come from non-eHealth e-mail addresses (e.g. from a yahoo.com address); the use of English is poor; and that money is requested at some stage. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Do not disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police station and provide them with all information you may have from the senders (email addresses, phone/fax details, etc.).

As a Software Development Engineer in Test (SDET), you will ensure the quality and reliability of software products through the design, development, and execution of automated test suites. You will collaborate with software engineers and product managers to identify test requirements and implement test automation solutions. | You need a Bachelor’s degree in computer science or a related field and at least 2 years of experience in a Software Development Engineer or SDET role. Familiarity with programming languages such as JavaScript, Java, Python, or C#, as well as experience with automated test frameworks and CI/CD processes, is required. | Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. Who we are: eHealth is seeking a Software Development Engineer in Test to join our engineering team. As a Software Development Engineer in Test (SDET), you will play a critical role in ensuring the quality and reliability of our software products through the design, development, and execution of automated test suites. You will collaborate closely with software engineers, quality assurance engineers, and product managers to identify test requirements, develop test strategies, and implement test automation solutions. What you'll do: You will leverage emerging AI technologies to enhance performance, automation, and data-driven decision-making across systems and processes You will stay current with AI advancements and evaluate opportunities to apply them in solving complex engineering and business challenges. You will design and maintain intelligent test frameworks that incorporate AI/ML techniques for predictive testing, anomaly detection, and continuous quality improvement. You will tests complex API, and web-based applications that reference database back-end systems. You reproduce, debug, and isolates problems and verifies fixes. You work closely with software developers to create software artifacts including test plans, test cases, test procedures, and test reports. You design, create, develop, and maintain automated test frameworks and test suites to validate software functionality, performance, and scalability. You will design and implement automated testing processes and tools for software products. You will collaborate with software engineers to ensure testability and maintainability of code throughout the software development lifecycle. You will collaborate with the engineering teams to drive testing requirements throughout the development cycle. You will identify and prioritize test cases for automation based on risk, complexity, and frequency of use. You will execute automated tests and analyze test results to identify defects, performance bottlenecks, and areas for optimization. You will work closely with cross-functional teams to troubleshoot issues, investigate root causes, and drive resolution of defects. You will contribute to continuous integration and continuous deployment (CI/CD) pipelines to automate build, test, and deployment processes. Who you are: You have a Bachelor’s degree in computer science, Engineering, or related field. You have at least 2+ years of experience as either a Software Development Engineer or (SDET) Software Development Engineer in Test role You will have familiarity with software development using programming languages such as Javascript, Java, Python, C#, or similar. You will understand SQL/DB, proficiency in writing basic SQL queries using joins and aggregate functions You have experience designing and developing automated test frameworks and test suites using tools such as Selenium, Appium, JUnit, TestNG, TestScope, BugRadar or similar. You have experience in CI/CD processes. You have foundational knowledge of software engineering principles, including object-oriented design, data structures, algorithms, and design patterns. You have experience with version control systems such as Git and collaborative development workflows. You have as strong interest in problem-solving and developing attention to detail through hands-on learning. You have strong communication and collaboration skills, with the ability to work effectively in a fast-paced, agile environment. What we offer: Generous benefits include medical, dental and vision beginning on your first day of employment 401K with matching Tuition reimbursement Employee stock purchase program 12 company paid holidays and flexible time off (PTO for non-exempt) Our Values: At eHealth, our core values guide our work: One Team Customer Centric Innovation Integrity Quality Accountability Relentless Financial Stewardship *Please note the above is a summary of responsibilities; a full job description is available upon request. Application deadline: September 29, 2025. #LI-Remote #LI- DC - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site. - Base Pay Range -$104,600 - $130,700 - eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance. Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth. RECRUITMENT SCAMS Please read an important notice on fraudulent recruitment communications. Take care to avoid fraudulent communications purporting to be on behalf of eHealth. Recent incidents have occurred involving organizations falsely claiming to recruit on behalf of eHealth. These organizations, purporting to either work for or be affiliated with eHealth, notify individuals that their qualifications were found suitable to work as an employee (local or expatriate) for eHealth and solicit the transfer of significant sums of money to pay for work permits, insurance policies, etc. Please note that eHealth does not (nor do any of the organizations that recruit on our behalf) ever ask for money or payments from applicants at any point in the recruitment process. All individuals who are successful in gaining an offer of employment from eHealth, whether directly or indirectly, are always required to go through a formal recruitment process. Please note that these communications are fraudulent. They do not originate from eHealth nor are they associated with eHealth’s recruitment process. Noticeable points of such communications are that the communications come from non-eHealth e-mail addresses (e.g. from a yahoo.com address); the use of English is poor; and that money is requested at some stage. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Do not disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police station and provide them with all information you may have from the senders (email addresses, phone/fax details, etc.).

Lead product strategy and roadmap for back-end operational platform services, collaborate with engineering and business teams to define APIs and workflows, manage product lifecycle, and drive operational efficiency and innovation. | 5+ years product management experience with platform services, strong Agile/Scrum expertise, technical background, experience with API products, offshore team collaboration, excellent communication, and preferably healthcare or insurance industry exposure. | Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. Navigating healthcare operations behind the scenes is highly complex—but for the right product leader, it’s a chance to create real impact, ensuring vital processes work smoothly so others can succeed. At eHealth, your work as a Sr. Product Manager will empower the business teams who support millions of consumers—helping deliver timely, accurate, and reliable operations that enable informed health coverage decisions for people across the country. We are looking for more than just a “requirement gatherer.” You will help shape the future of our internal operations, collaborating with our business and engineering teams to solve critical and technically challenging problems. You’ll use user insights and operational data to shape strategy and invent scalable solutions, always seeking ways to streamline and automate workflows that support a variety of cross-functional business operations. In this role, your contributions will drive efficiency, accuracy, and impact across the organization—ultimately enabling better experiences for both our internal teams and the consumers they serve. This is a fully remote role and the person can be located anywhere in the US, however the primary expected work hours will be Pacific Time for team collaboration with engineering and offshore teams in China. What You’ll Do • Innovating core services and collaborating with cross functional business application to improve shopping, enrollment and post enrollment customer experience. • Lead the product strategy and roadmap for back-end operational solutions, with a focus on supporting, innovating and optimizing key projects for Platform Core services including Plan, Rx Drugs, Provider, Quote etc. • Work with teams of Engineers and Architects to define APIs, SLAs and Monitoring/ Observability aspects of the services for both internal and external customers. • Drive cross-functional initiatives and manage products throughout their full lifecycle—from ideation and development to release, measurement, and ongoing post-release support. • Collaborate closely with cross functional product, engineering, legal and compliance, security as well as internal UX/design teams to resolve system dependencies and enhance the architecture, workflows, and process design of our platforms. • Define product requirements and develop actionable technical user stories for drugs, providers, quotes and plan services, managing the product backlog and overall prioritization to best support operational efficiency. • Champion the product vision, building alignment and buy-in across operations-oriented teams and business stakeholders. • Serve as Product Owner, leading Agile processes, managing sprints, and empowering your team to deliver impactful improvements to internal operations. • Optimize product development workflows to ensure timely, in-scope, and on-budget delivery, while continuously improving our core operational flows—including status updates, compensation processes, and revenue recognition. • Communicate product status, goals, and key performance metrics to stakeholders within sales, integration, enrollment, revenue operations, and accounting. • Lead market research and competitive analysis to inform the evolution of our back-end features and process enhancements. • Use both quantitative and qualitative data to prioritize initiatives and clearly articulate rationale behind product decisions. • Proactively innovate and adapt back-end solutions to meet changing business needs and drive operational success • Demonstrate eHealth’s values in your behaviors, practices, and decisions. Your Skills & Experience • 5+ years of product management experience, with demonstrable success in platform services • BS/MS in Computer Science, Engineering, or related field, or equivalent work experience • Prior experience as a backend software engineer is a strong plus • Experience developing API Products, a plus if experience includes Apivise or SynthAPI • Deep expertise in Agile/Scrum and Kanban frameworks as a Product Owner • Experience working with local and/or offshore development teams • Strong technical acumen; able to analyze and leverage data to inform decisions (SQL knowledge is a plus) • Track record of leading and enabling high-performing teams • Exceptional communicator in both technical and business contexts • Proficient in Confluence, Jira, Teams, Snowflake, Tableau, etc. • Experience in health care, insurance, or marketplace industries, ideally with exposure to platform services. What we offer (benefits): • Generous benefits include medical, dental and vision beginning on your first day of employment • 401K with matching • Tuition reimbursement • Employee stock purchase program • 12 company paid holidays and flexible time off (PTO for non-exempt) #LI-Remote - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site. - Base Pay Range -$112,600 - $140,700 - eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.